Avis clients sur eBuyerAssist Platform

eBuyerAssist Platform
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69 avis
- Secteur d'activité : Banque
- Taille de l'entreprise : 201–500 employés
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
Comprehensive product, feature rich works well and was simple to deploy
Publié le 31/03/2016
We deployed this system into our bank after reviewing several different eprocurement vendors. We...
We deployed this system into our bank after reviewing several different eprocurement vendors. We found the Mikrofax eBA system to be the perfect balance of functionality, usability at a fair and affordable price - plus the pre-sales staff were very knowledgeable and knew the correct answers to all our questions - even helping us improve our internal process's. We had onsite training which helped our more hesitant users. Since deployment we have also deployed some additional modules like RFQ and Vendor Portals - our suppliers now feel fully engaged - we would recommend this product.
Avantages
Great order approvals process - via email suits us perfectly
Good design, easy to understand
Simple to train on
Technical Support staff are excellent
Cost per user was fair
Have run incident free for over 12 months so far
Inconvénients
On-boarding of our vendors was complex as we didn't have then in a computerized form so they had to be manually entered
Setting up new users needed some additional detailed training to ensure all the access rights were correct
There was minimal documentation when we first started to assist us getting our expense codes worked out but they have since improved the documentation
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Highly capable, lots of functions, a broad and deep product for Enterprise purchasing
Publié le 22/01/2019
Overall we couldn't be happier and we will be recommending this product to some of our other...
Overall we couldn't be happier and we will be recommending this product to some of our other clients who are in the market for an Enterprise grade system.
Avantages
We just completed a deployment of this tool and my impression was that it had a very wide range of tools to assist everyone in the buying chain from Requestor all the way through to Accounts payable. The dissemination and presentation of information was timely and impressive. It has a very low training requirement which meant we could get all our users on boarded very fast. Take up has been good with out user base of over 100 people and the CFO seems happy with the choice.
Inconvénients
Really very little. Even their customer support team and on the ball. We normally find when we buy a product that the vendor is very sales focused and forget about you after you have given them your money - but not these folks.
- Secteur d'activité : Cabinet d'avocats
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Very easy and intuitive software
Publié le 14/03/2018
Avantages
Very simple layout that provides numerous functionalities. This software is immensely important to the overall success of our department.
Inconvénients
There are some bugs that could be resolved that would make the overall experience better, but overall it does a good job for us.
Réponse de Eyvo
Hi Robert thanks for the nice words and giving us a review. Regarding your comments, our support team report we have not had any issues logged on your system ; However, if you have any concerns please do refer them to your local sysadmin who can review them and forward them to us for immediate resolution.
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Great system to grow your purchasing dept with and instill strong buying controls
Publié le 01/04/2016
We did a thorough search of the market place in 2015 and found only 3 vendors that managed to give...
We did a thorough search of the market place in 2015 and found only 3 vendors that managed to give us the price performance ratio we were looking for. We settled on the eBA system from Mikrofax because they were highly responsive to our needs and wowed us with their excellent sales presentation. Our CFO was sold on the basis of ease of use and the level of tight control the system offered over the buying process. The system has been running for 6 months without any issue and has delivered everything it promised - in fact we have added 50 extra users and 4 optional modules since we initially deployed it. The RFQ module alone is saving us a ton of work we used to do manually. I will be recommending it to other companies that I know.
Avantages
Well designed and powerful with good analytics and budget controls
Easy to use with minimal training
Deployed in 7 days !
Kept it sales promises - no bait and switch
Integrates well with other systems due to the Open ODBC platform
Their customer support is very fast - responding literally in minutes
Inconvénients
Its not the prettiest system to look at - the design is very business like - could do with a bit more color but that a personal choice
Reporting tools are powerful but needed a little getting used to
Can be expensive if you want any custom work done but thats fairly typical
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
This is the one I like the best
Publié le 04/04/2019
Avantages
I have used several systems in previous jobs that are supposed to do procurement but they never really understand what our job is as buyers. They always come from accounting perspective and make it very hard for us to get the information that we need when we need it. My personal experience with this system has been very positive I have found all the data that I need when I need it the pricing history previous purchase orders and purchase orders are all very easily accessible. This means negotiating a contract with a new supplier have a lot of information to back up what I'm looking for. I found it easy to use and intuitive I would recommend.
Inconvénients
I have not found anything that really annoys me about it it's just a tool and it seems to do its job pretty good especially when I have compared it to other systems on the market that are either overcomplicated or oversimplified - this one seems to balance correctly.
Réponse de Eyvo
Thank you !
- Secteur d'activité : Assurance
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Reliable, easy to use and very flexible to change
Publié le 09/08/2016
We had to deploy a new procurement system with very short lead times - I was tasked with finding,...
We had to deploy a new procurement system with very short lead times - I was tasked with finding, testing and recommending a new product - I looked at 5 and the Mikrofax system stood out both to me and my managers. We liked its ease of deployment, short training requirements and highly flexible methodology. We had some very unusual requirements and the team at Mikrofax really nailed it for us.
Avantages
Feature rich
Ease of use
Speed of deployment
Easy to change
Strong workflow
Very strong customer service
Inconvénients
They constantly release new features which is challenging to keep up with for our staff
- Secteur d'activité : Agriculture
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Well thought out design with strong features and been very reliable
Publié le 21/03/2019
Avantages
Presents the spend information in a very easy to understand manner - all the reports are clear the graphics are clean and the screens are not cluttered. Many of the other systems we looked at were way too overdesigned and far too busy on the screens and it was harder to train on and understand what was going on. We tested three sets of software we liked the Eyvo system the best and we have deployed many users across three different offices over two countries. We use multiple currencies and multiple legal entities with several different approval levels in the system took it all in its stride. It seemed to be the most flexible of the bunch that we looked at.
Inconvénients
Overall we are very happy with the solution and can't think of too much to say negative about it if anything. We look forward to using the system in the future and seeing what else Eyvo have in their product pipeline.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great for non-techie users - very reliable, powerful and easy to use
Publié le 11/03/2019
This is a giant step in the right direction for our company - using a real enterprise grade...
This is a giant step in the right direction for our company - using a real enterprise grade platform is giving us a lot of credibility with our vendors and the punchout is a massive time saver
Avantages
We had no system in place at all and so did a review of the top 15 products here - Eyvo came out on top based on feature set vs price - we really liked the scalability of the product - that it could grow with us. Internal Requisitions with attachments and all the controls it has was a perfect fit for us.
Inconvénients
Nothing yet - we think this is a good fit for our business.
- Secteur d'activité : Rédaction et correction
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé Autre pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Amazing product
Publié le 31/07/2019
I, myself, have found that Eyvo eBuyerAssist is a great product, it has helped me tremendously and...
I, myself, have found that Eyvo eBuyerAssist is a great product, it has helped me tremendously and is a great asset to me. I recommend Eyvo to others because it is a great product and people should know that. I recommend that even if you do not believe me to try it out yourself. It checks all my boxes, great and dependable.
Avantages
I like that Eyvo eBuyerAssist keeps your stuff secure and safe. It helps out tremendously. It is a reasonable price when you buy it. It is a high quality product that is amazing and has been since using it. The customer service is amazing. They are very friendly and when you have a problem that you are needing help to solve, they are always dependable and look forward to helping you solve it. It is very easy to install on the device you are going to use it on. Also it is cloud based and makes it even better.
Inconvénients
There is little to nothing to dislike about Eyvo eBuyerAssist because it is a very great product. It is very secure and keeps your stuff safe, customer service is dependable and friendly, which makes it great. So I dislike nothing about it.
- Secteur d'activité : Construction
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Using it for 2yrs great system, very reliable, no issues, would recommend
Publié le 26/04/2019
We consolidated 4 different systems into this one and have gained a lot more efficiency
We consolidated 4 different systems into this one and have gained a lot more efficiency
Avantages
Very proactive development - they are always enhancing the system and adding new features. Good support, they get back to us crazy fast with answers to any questions. System has proven itself in both functions and features. The feature set is very rich - really engages with out users and the managers.
Inconvénients
Would like better out of the box foreign language support
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
This software is very user friendly. It was easy to install and implement. It's a huge...
Publié le 08/08/2017
Convenient, simple, and easy.
Convenient, simple, and easy.
Avantages
The software was very easy to install and implement and our IT Director loved the fact that it was cloud based. It has a great budget component that allows us to monitor the budget in real time. The remote app is extremely important because it allows us to assign PO numbers, approve orders, and using our smart devices. I also like the fact that I can monitor the work flow in my office by checking the status of the orders. I also like the fact that I can receive order confirmations from the vendors. The contract repository is great, especially the tickler system. The Management Reporting feature is great. It allows us to summarize our purchases for the managers in real time. The analytics are fantastic, and the built in audit trail is wonderful for our auditors.
Inconvénients
I don't like the fact that system does not integrate with our financial system. It would also be great if we could have templates for RFP's and write contracts from the system. As the Director, I would also like to receive notification when an item changes price.
Réponse de Eyvo
Thank you for your review - all your comments have been noted. We wanted to let you know that we do integrate with all financial systems and we would be happy to discuss this with you further plus we would be happy to address/resolve the other points you mentioned. Please do send us an email to kick this process off. Thanks again ! Eyvo Support.
- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very useful system - fast and easy to learn
Publié le 18/08/2019
We have had a good experience with both the company that provides the solution and the solution...
We have had a good experience with both the company that provides the solution and the solution itself. Any time we have had a question regarding how to do something the support team have responded within minutes it has really been quite exemplary quality of the support and something that has left an overriding impression across all of us. We didn't believe the online reviews so we spoke to some of their clients and their existing customers confirmed what the review seemed to say and now having been a client for over a year we can also confirm this is true.
Avantages
There are many things that we like about the system and also the company that provides it mainly we were promised that it would be easy to deploy and it was we were also promised that it would be accurate and fast and it has been it's really given us a level of control that we didn't have before and it was quite well priced when considering the competition although I was not involved in choosing that is what I since found out.
Inconvénients
Nothing I can think of to say in the section.
- Secteur d'activité : Édition
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Top shelf customer service very helpful in pre-sales and onboarding process great system &...
Publié le 15/04/2019
We had two divisions in our organisation each doing slightly different things but the end goal is...
We had two divisions in our organisation each doing slightly different things but the end goal is the same so we decided to amalgamate these two separate processes into one by using a good tool that could bend for each division but yet still have one system.
Avantages
I was responsible for reviewing for these solutions for our business admittedly none of them are perfect but the one we felt was the most flexible and we could use straight out of the box with the Eyvo system So in the end our management decided to go for it. We have not been disappointed product works as advertised descriptions on the website are accurate more than that the product is very flexible and managed to fit around our business needs.
Inconvénients
None that we can identify - all users seem to be happy with the speed and reliability of the product management is happy with the reporting tools and graphics.
Réponse de Eyvo
Thank you !
- Secteur d'activité : Machines
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Well-designed easy-to-use
Publié le 10/03/2020
Before we got this system in place will be using a combination of spreadsheets and Post-it notes...
Before we got this system in place will be using a combination of spreadsheets and Post-it notes and random bits of paper we also had a big problem with Maverick purchasing where unapproved POs were made with no oversight and no control. The Eyvo system has solved all that and given us a lot of added benefits that we did not perceive at the time.
Avantages
As a user I appreciate the straightforward nature of the workflow and the design of the screens is not confusing. I have used many large procurement solutions in the past from Oracle to SAP and they all seem to be designed for people much smarter than me I have had no issues learning the system or managing our processes in it it's proven to be reliable highly functional and gives our company exactly what we needed.
Inconvénients
I cannot currently think of anything really wrong with the system the only thing I would mention is that it did take us quite a long time to deploy but that really wasn't the fault of the process or the programme it was more due to our own internal staffing issues and trying to find enough time to sit down and start using the system but once we were rolling we were all on board and very happy.
- Secteur d'activité : Impression
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Product has been in use for 18 months - no issues so far
Publié le 10/06/2019
We have had a positive experience with the package and the team at Eyvo
We have had a positive experience with the package and the team at Eyvo
Avantages
We like the oversight that we can have over our requestors - and particularly we like being able to measure our turnaround time from request origination to to final purchase order placement and delivery items this allows us to get some accurate metrics on our performance of the Department which helps justify our existence to the CFO
Inconvénients
Its not available in Spanish - Which we found to be a bit of a problem as we do operate in Spanish-speaking countries But I understand the system can be translated into foreign languages we just have not done yet
Réponse de Eyvo
Thank you ! We appreciate the feedback.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great software
Publié le 22/10/2020
Eyvo software is very user friendly and simple to learn and use.
Eyvo software is very user friendly and simple to learn and use.
Avantages
The Eyvo software helped us to shorten the time from receiving the offer to the offer being approved. With Eyvo software offers are visible to adequate person almost immediately so there is no more waiting or calling to get the approval. Since our firm has three or sometimes even four approval levels – before Eyvo we used to spend a lot of time just getting approvals.
Inconvénients
Not really any large cons. It is really easy to use.

- Secteur d'activité : Production audiovisuelle
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
High functionality and very flexible
Publié le 18/08/2016
We thought we had simple requirements but none of the more basic eprocurement systems listed here...
We thought we had simple requirements but none of the more basic eprocurement systems listed here could meet what we needed - when we found the Mikrofax system we found a perfect match of function and fit at the price we had a budget for. We are very happy with out choice,
Avantages
Lots of features with very flexible approval rules
The system is constantly being updated which is great
Mikrofax support are first class in their knowledge and responses
Inconvénients
None
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Director of Procurement
Publié le 18/06/2020
Really happy.
Really happy.
Avantages
eBuyerAssist is a great product and great value. It has robust and complex eprocurement functionality at a fraction of the cost of the big 3 or 4 leading providers. I have worked with the system for years and the support is good and the functionality improves regularly.
Inconvénients
Reporting is a bit manual but other than that compared to other systems I have worked with or demoed it does a reasonable job.

- Secteur d'activité : Hôtellerie
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best procurement system we found
Publié le 18/08/2016
This seemed to be the best of the bunch. Excellent requisitioning module and approvals support...
This seemed to be the best of the bunch. Excellent requisitioning module and approvals support complex chains with multiple different levels - the vendors love the portal they can login to to do their RFQ and the vendor onboarding has never been easier. Our line managers love it as they can do their approvals on their mobile devices with ease.
Avantages
Great experience all round - highly recommended
Inconvénients
None
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Sales and Marketing Budget Analysis Tool
Publié le 19/10/2020
eBuyerAssist is user friendly and straightforward. There will always be room for improvement, but...
eBuyerAssist is user friendly and straightforward. There will always be room for improvement, but overall I am satisfied with the experience so far.
Avantages
eBuyerAssist is efficient in tracking history of purchases which is crucial to maintaining budget and account balance.
Inconvénients
I would like to suggest for eBuyerAssist to integrate currency converter based on real time exchange rates.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very happy with the system
Publié le 14/03/2019
We wanted to build an integrated purchasing system into the rest of our systems and we found the...
We wanted to build an integrated purchasing system into the rest of our systems and we found the system easy to use and to train other people on.
Avantages
Its very powerful and it seems to have a lot of featured that we didn't think of when we first started looking at this type of software. Great reports and easy to use screens.
Inconvénients
Nothing at the moment. Except we found the embedded SQLServer ODBC integration hard to use - but that's mainly due to out poor internal IT experience than Eyvo.
- Secteur d'activité : Génie civil
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Capable enterprise grade system at a competitive cost
Publié le 20/07/2019
We have managed to monitor our costs more closely and get regular savings analysis from the system....
We have managed to monitor our costs more closely and get regular savings analysis from the system. Our finance people really like it and have become more efficient not chasing bits of paper anymore
Avantages
We like the fact that they are improving the system with constant new features. They appear to be very aware of what the competition is doing and are ensuring the platform has all the latest features.
Inconvénients
We would like to host the system ourselves and that now appears to be an option we can pursue.
- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very happy - good product and very good client support
Publié le 16/08/2019
Very happy with our experience so far
Very happy with our experience so far
Avantages
We had some challenges getting it going but it wasnt the systems fault - it was us - our senior management could not decide on some basic practice points which delayed us a bit but once we got going we were v happy with it. Great reports - easy to integrate - simple to import and export - easy to use.
Inconvénients
Nothing yet - whenever we have a suggestion for an improvement they get it implemented.
- Secteur d'activité : Machines
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Reliable and easy to use - the users like it and managers love the reports
Publié le 18/03/2019
We had a good experience and are still having a good one.
We had a good experience and are still having a good one.
Avantages
It has the wow factor when you first start to use it you realize you should have had it years ago. It really made us realize how behind the times we were. We love the fact all our users see the same information and the requestors can see whats in stock before ordering replacements.
Inconvénients
we wanted to export reports in XML format but that wasn't possible - we realize its a bit of an unusual request so its not really the systems fault - they Eyvo team, are working on that aspect now.
- Secteur d'activité : Réseaux informatiques
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
I have had nothing but a positive experience.
Publié le 03/08/2017
record keeping and tracking of all RFQs, Orders and Support Contracts.
record keeping and tracking of all RFQs, Orders and Support Contracts.
Avantages
This system is very user friendly, quick and easy to follow. I like that I can send Orders to multiple approvers at one time.
Inconvénients
I would prefer that it doesn't time you out. The cost is a bit high, but I guess you get what you pay for.