Avis clients sur Workiz

Customers repeatedly tell me they like the reminders and ease in which to book appointments compared to other local appliance repair companies. For myself, I like the scheduling reminders and at a glance daily scheduling.

The app is a little flakey sometimes where it won't save comments or finance items. As a user I have had it remove all payment data when I was only trying to clear one incorrect entry. I have stopped using the app entirely and just use the website.

clicking address in quick edit and bring up google maps, tags option in quick edit, ability to edit columns.

So much wrong with it. Very glitchy, frustrating having the entire job page open when you click just a mm away from the job id and just in general clicking anywhere on the job will open it is frustrating, call recordings are places in an inconvenient place in quick edit, it is COMPLETELY unorganized, you have to click sub status in in-progress EVERY TIME in order to organize your jobs where before it was organized automatically. Same with submitted, very unorganized and list of jobs starts from oldest to newest so you have to click 'date and time' column to reorganize it every time. Messaging system is terrible and always says i have unread messages when I dont. Also only way to know if you have new message is if you see the red 'unread' its not colored darker or have the little yellow dot next to the name which was helpful. The new update is terrible to work with. old system was 100x better.

I like the ease of use as far as inputing the information and the fact it helps locate the specific address with correct spelling. I like the fact it links to maps as well.

I do not like that on my cell phone I can't look at the schedule while scheduling an appointment, it makes it difficult at time to not double book a time slot. I also don't like it doesn't automatically refresh, if I keep the app open all day and continue to book appointments then I'll most likely be double booking time slots, after each booking I have to close the app to ensure this doesn't occur.

I was literally working out of notebooks. I found myself getting lost and loosing potential customers. Scheduling things was a nightmare and very time consuming. With Workiz, I no longer have to have a note book except to take notes. I can keep all my customers in one spot and get to them at the drop of a hat. I can see the schedule and where appointment are and place more work during that day based on what is already going on. I can keep track of dealerships that are being billed and notifiy them when I haven't get a payment in a timely fashion. The communication with my customers is much easier as I can have all forms of communication in their folder. A cusotmer has already told me that we are very organized. That's a good feeling.

Not much, some fields are a little redundant but I am still learning the ins and outs of what can and can't not be done. it will come with time. OH, it can be slow to upload sometime. but that could be my internet speed.

How easy it is to use, it keep us ontrack, ontime, and very organized!

inventory management part has major flaws

This software is amazing for any company having trouble with scheduling, reviving reviews, keeping track of sales, viewing Client actions, any good many other pros! I would recommend Workiz to any service provider.

Some bugs, dev team could be adding more features. Better GPS tracking we had to purchase a separate tracking device because it was so insufficient.

easy to use. This was one of my first products like this and I've found out how important it is to my business highly recommend.

Some issues with calendar reminders could mobile carrier but other than that my customers love receiving the invoice in their email and paying online.

Workiz makes it simple to run a business. From CRM, and scheduling, to invoicing and payment. Our clients love the added communication this software provides to them. Staff is always happy to help with questions. Many popular 3rd party software sync is supported, such as Quickbooks Online, Mailchimp, credit card payment services, and more. Workiz is an absolute must if your operating a professional service business.

The one feature I wish Mobile had, that the website does, it the ability to block time off from the schedule from the app. I have to open up Workiz.com from my mobile browser to have access to this feature.

The ability to see the address, number, name, what work needs to get done, and the automated messages.

The text feature is very bad and there is no jump to a word feature.

I love how its easy to use. I love how I can send estimates, create invoice super easy for my clients. Super easy to charge clients on spot.

Lately, The feature of calling with using my phone change to "copy phone", which makes me to click on that, go to my phone, and paste on the keypad. It used to be much easier! You have two options.. either to call thru Workiz, or using my phone.. I hope it will be change back to how it used to be.

The online booking feature is one of the best I've seen.

Fees for everything. Unlike other software, there are fees for automation, calls, texts, etc.

I love how it makes something boring like scheduling appointments sometimes fun.

Something I don’t like is that it allows users to book appointments for the same time frame with the same people, which could lead to inconveniences.

I liked the functionality they promised but never got to the point where we could implement it because it couldn't actually do a lot of the things they said it could during the sales process.

We spent a massive amount of hours finding the software we thought would be best for our business. We had numerous calls with Workiz sales to make sure it could so all the things we wanted and the lower level sales guy said it could do. Once we decided to move forward, they billed us $800 and then told us many of the things they had said it could do, it could not. Most importantly, they said they would be able to migrate our tens of thousands of customers which they were not actually able to accomplish. We canceled and they continued to bill us $800 for 3 months despite our protests and telling them the software was not going to work for us. The time suck it took to get them to refund us was frustrating but they finally did.

Interface, excellent for appliance repair industry. "Custom fields" option is great. "Product and service" is very good.

Missing user guide. I wish to get more changes in CRM soft for our needs.

great software it is very flexible, like it where the customer can sign using a text message, inventory etc...

They don't respond quickly lie the other software that I am use to using, they have a chat bubble and i would ask a question and I wouldn't get the question answered for days or not at all. I think if they polished up on customer service it would be a awesome software!

I like that the drivers for my company can just touch a button and have directions to their job locations. Our customers love the reminders and notifications.

I have suggested a couple of times that they add functionality for businesses like mine who need to add 2 locations for a single job. We are a business that often relocates large items and it would be nice if I could add the pickup address and the delivery address on the job screen. I can't justify another $80 a month to get the plan that allows for custom fields.

I had issues integrating with Quickbooks so I don't use it for invoicing.

EASY TO USE and very good for the type of work I am in

Some of the updates are not helpful and could be fixed

Great software, how many features in overall it's pretty good I do like the phone system best

The customer service of this company is very poor , every time I have an issue I have to contact them numerous amount of times and it usually takes many days to resolve.

It is extremely hard to get a representative