PaySimple

Dirigez une entreprise. Vivez votre vie.

Note globale

4,5 /5
(295)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,4/5
Support client
4,5/5

91%
des utilisateurs recommandent cette application
Classer par

295 avis

Arnold
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Une solution simple et pratique pour les transactions en ligne

Publié le 19/08/2023

Avantages

J'apprécie beaucoup les aspects suivants:- La simplicité d'utilisation: il suffit de scanner un QR code ou de taper un numéro de téléphone pour envoyer de l'argent à quelqu'un.- La sécurité: les transactions sont cryptées et protégées par un code PIN ou une reconnaissance faciale.- Les avantages: on peut bénéficier de réductions, de cashback ou de points fidélité chez les partenaires de paysimple.

Inconvénients

- Le service client est souvent injoignable ou peu réactif.- Le site web bug souvent et est parfois lent, ce qui rend la navigation difficile.- Les frais de transaction sont élevés par rapport à la concurrence.- Les options de personnalisation sont limitées et pas très intuitives.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Excellent Payment Processing Software

Publié le 05/07/2019

Meets my needs and overall have been very happy with this software. Really sticks to what the name...

Meets my needs and overall have been very happy with this software. Really sticks to what the name says - a simple payment solution!

Avantages

Great fit for any small, but growing business. Easy to set up, and use, clients seemed to like it and the customer service has been solid and very helpful with any questions.

Inconvénients

Small changes like making it easier to search for past transactions. Right now it's a little cumbersome.

Thomas
Note globale
  • Secteur d'activité : Construction
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A surprisingly useful tool for totally managing credit cards sales.

Publié le 06/08/2019

I manufacture, sell, and ship industrial coatings worldwide with a strong focus on the Southern...

I manufacture, sell, and ship industrial coatings worldwide with a strong focus on the Southern states.

Avantages

It works as advertised! The dashboard only focuses on the essentials you need to know about. The overall structure of the package is utterly logical. You can easily find credit card customers, easily see how much they have purchased, all of the related invoices and the crowning glory of this product is the fact it tells you when the customer actually paid and it tells you immediately. Again the Dashboard is a major feature because it not only has charts for sales but charts for whether the sale closed relative to it being "out there, unpaid". It tracks Settlement Summary, Failed Transactions, Expiring Credit Card Schedules, Recurring Payments, Invoices ( Past Due, Paid, Unpaid, Invoices Sent, and Overdue. There is a past due invoice Aging chart, Unpaid Invoice Exposure. It is very useful to be able to "eyeball" all the possible problems when you have one page showing all the sources of a crisis.
Another positive is that they deal with the Credit Card bank, thus managing security issues such that you never have to fear the dreaded "Clawback" due to your own mistakes. A neat friendly package.
I am so used to poor service from Software companies that I expect it. The service people at Paysimple are very motivated to make you happy. This tells me the management at PaySimple is strong.

Inconvénients

I cannot think of a complaint I have had in two years of use. I wish I could to balance this report with negatives but there are none. I do wish they had a non-credit card version. Then I could lose my existing accounting package(an expensive subscription).

Gale
Note globale
  • Secteur d'activité : Design
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Crap Reseller of World Pay

Publié le 15/09/2021

Poor- check the email trail in tech support.

Poor- check the email trail in tech support.

Avantages

nothing- 0%
Poor- check the email trail in tech support.
Poor- check the email trail in tech support.
Poor- check the email trail in tech support.

Inconvénients

As a company, we were double billed and had to pay World Pay direct. Tech support was never correct with their trouble shooting and every time tech support said the account was active or working, IT WAS NOT. Tech1 had many clients denied billing and this was a total embarrassment resulting in loss of revenue.

Toni
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

My PaySimple (PS) Experience

Publié le 20/03/2017

Our company tried two other payment systems before finding PaySimple(PS). We are very pleased with...

Our company tried two other payment systems before finding PaySimple(PS). We are very pleased with the system and the staff we have been in contact with. There have been things over the past 2-3 yrs that we would like to see changed or things that didn't meet our needs. At those times the staff have stepped in to write down our needs / suggestions and try their best to accommodate our needs. There have been many helpful changes to PS over the past 2-3 yrs that have made the system better, more efficient, and more user friendly.
The support staff has been a pleasure to work with! She is patient, caring, sincere, and knowledgeable. She goes above and beyond to meet our needs.

We are pleased with PS and would recommend PS to other companies.

Avantages

Easy to learn and understand; easily accessible

Inconvénients

There are areas that I believe need some adjusting. What page the system bounces you back to once you have completed something; on creating invoices the cursor always jumps back to invoice # after each item entered; and other minor things like that.

Susan
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

September 2021 PaySimple Review

Publié le 10/09/2021

PaySimple has been great for our business. Most helpful is that customer service is easily reached...

PaySimple has been great for our business. Most helpful is that customer service is easily reached and very responsive. Customer service is definitely a strength in using PaySimple.

Avantages

PaySimple makes it easy for our customers to make payment and view their accounts. It also is very user-friendly for our business administrator. The notifications of payment status allows for sucessful tracking of fees.

Inconvénients

There are some features that have yet to be added. Would like to be able to delete categories without contacting the company. Trying to discover the best way to organize category items from one year to the next.

Summer
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great service!

Publié le 13/09/2021

Avantages

My team loves how use friendly and easy it is to use. Great value. We’ve been a customer for many years!

Inconvénients

I’d love for it to integrate with our CRM.

BarbaraAnn
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy Processing on Online Payments

Publié le 13/09/2021

Avantages

Makes processing ACH and Credit Card payments simple

Inconvénients

Having to wait 5 business days for ACH payments to actually post to our account

Jason
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

PaySimple is fantastic!

Publié le 17/09/2021

Fantastic!

Fantastic!

Avantages

Set up and presentation is easy and adaptable.

Inconvénients

Would like to have templates I can easily adapt.

Tara
Note globale
  • Secteur d'activité : Musique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We love PaySimple!

Publié le 03/09/2021

PaySimple is a great asset to our business. Customer service is fantastic with quick responses to...

PaySimple is a great asset to our business. Customer service is fantastic with quick responses to question via phone and text support. Highly recomended.

Avantages

Recurring billing is by far the most useful feature for us. In combination with the online store, our clients will register and set up their recurring billing and then it goes on until cancellation. Very easy and convenient!

Inconvénients

It's a bit complicated to give partial refunds. I with this process were easier. It's nice that there is a feature where you can add a custom field for clients but this custom field is not searchable and I wish it were.

Dillon
Note globale
  • Secteur d'activité : Marketing et publicité
  • Provenance de l'avis

Note globale

Horrible Customer Service and a Paperwork Nightmare

Publié le 29/05/2015

PaySimple worked great for about two weeks. Then came requests for paperwork, and holds on...

PaySimple worked great for about two weeks. Then came requests for paperwork, and holds on deposits, then came the shut down with no notice. They decided my business model was incompatible with their risk factor assessment, and that the underwriters did not agree with my business model. There was no warning, just a shut down, and I am still not sure if I will get any of my customer data to continue pursuing payments.

Avantages

Love the interface, it made everything look simple. I had a lot of customers and payments in the system at the time they terminated my service.

Inconvénients

Terrible customer service. Unsure of mobile presence, they seem to have multiple apps for the same thing published. They also do not use their own card processing, but outsource it to a processor, who may or may not be compatible with your business industry. They didn't even try to tell me what was wrong when they terminated our contract.

Réponse de PaySimple

Thanks for your review. You are right, our software integrates with different processors who have different allowances for risk. We might be able to set you up with a more liberal processor to keep using the system, give our team a call at 800.466.0992 option 2 to speak with a rep who can see if there is an alternative or high-risk processor available. Thanks!

Tracy
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

PaySimple Review-A great product

Publié le 08/09/2021

I have never had a bad experience working with PaySimple.

I have never had a bad experience working with PaySimple.

Avantages

Super easy to use. If you have issues, and no time to contact via a phone call to PaySimple, using the PaySimple chat for assistance is a breeze. I like that a lot. Calling PaySimple is easy too.

Inconvénients

I don't care for the calendar on recurring payments. You click in it and it will take you back to the month before or even two months before on the start date.

Libby
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Very useful software

Publié le 13/09/2021

If i have any problems or issues customer service is always available and quick to answer.

If i have any problems or issues customer service is always available and quick to answer.

Avantages

Easy to set up and get clients going. Clients can also log into their account which i like.

Inconvénients

Could have a more modern look, i feel like its a little outdated. Wish I could issue partial cc refunds.

Alternatives envisagées 

QuickBooks Online Advanced

Pourquoi passer à PaySimple

Better pricing
Jason
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

PaySimple easy to set up and use

Publié le 03/09/2021

We have launched a subscription program to great success.

We have launched a subscription program to great success.

Avantages

The product allowed us to launch a subscription program with little development and within weeks as 90% of the required functionality was out of the box.

Inconvénients

I wish there was more options to customize features based on user’s preferences.

I wish custom fields could be edited after they are entered.

Alternatives envisagées 

ABC Ignite

Pourquoi passer à PaySimple

Easy of launch and no development costs
Ashley
Note globale
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Pay Simple Is a Great Software

Publié le 08/09/2021

Avantages

I like how user friendly PaySimple makes the web platform. Additionally customer service is incredibly responsive and helpful.

Inconvénients

The fact that there are two different platforms for merchant services which make the charges less transparent. You have to actively check on them to be in the know.

Pourquoi choisir PaySimple 

Needed an online portal option
Shane
Note globale
  • Secteur d'activité : Vente en gros
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

One of the best decisions our company made!

Publié le 03/09/2021

We have moved the majority of our customers from using their Credit Card (and incurring fees) to...

We have moved the majority of our customers from using their Credit Card (and incurring fees) to ACH/EFT. This has saved our business a TON. It was incredibly easy to implement and we had help from day one. If we need something (which we never do), they always get back to us in a timely manner.

Avantages

PaySimple is incredibly user-friendly. We chose PaySimple as a processor for doing EFT transactions for our Accounts Receivable. We were spending a TON in Credit Card fees, and our customers had been asking for a way to pay by check over the phone or online. PaySimple was hands-down the best of all we looked at! The implementation process was great and support is amazing.

Inconvénients

Lack of integration with our ERP software - which we work around by using reports

Gaylen
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We love PaySimple's e-commerce and reporting features!

Publié le 17/09/2021

PaySimple's system has enabled us to collect more payments and easily follow up on outstanding...

PaySimple's system has enabled us to collect more payments and easily follow up on outstanding invoices. Their customer service is always available and very helpful.

Avantages

PaySimple's reporting system is very easy to use. It makes it easy for us to reconcile our payments with bank account deposits.

Inconvénients

The invoicing system is still a little antiquated.

Alternatives envisagées 

Stripe

Pourquoi passer à PaySimple

Competitive rates and better reporting.
Julie
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Merchant Value & Options

Publié le 13/09/2021

PaySimple gave us the ability to easily send payments links to customers and connect with our...

PaySimple gave us the ability to easily send payments links to customers and connect with our online software.

Avantages

Accessibility and ease of use for customers.

Inconvénients

Number of steps to reprocess for a customer payment. In the past, have used systems where you could click on last customer payment, enter new amount and process with 1-2 steps.

Marc
Note globale
  • Secteur d'activité : Électronique grand public
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

As the name suggests, it's just Simple.

Publié le 03/09/2021

The product is easy to use, customizable and the customer service is there when I need them.

The product is easy to use, customizable and the customer service is there when I need them.

Avantages

All businesses need an easy way to bill their customers. My business requires it monthly for every customer to generate the recurring revenue that my company depends on. PaySimple offers an easy way to do this and I can rest easy knowing that on the 3rd day of the month, the funds hit my bank account.

Inconvénients

I would like a way to place monthly recurring billing on invoices with multiple products sold to an individual account.

Heather
Note globale
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

PaySimple review

Publié le 13/09/2021

We process payments from some of our customers who would normally send a check and the ability to...

We process payments from some of our customers who would normally send a check and the ability to pay online has made payment tracking easier.

Avantages

The ease of sending a payment link to a customer and the easy to understand payment submission process.

Inconvénients

The daily limit of $5,000 per customer.

Alternatives envisagées 

Square Payments

Pourquoi passer à PaySimple

The ease of use and fees
Susan
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Ease of use

Publié le 08/09/2021

It works for our needs but could be more user friendly.

It works for our needs but could be more user friendly.

Avantages

The recurring payment feature. Ease of use when taking a payment from a customer.

Inconvénients

Searching a customer from different screens is very cumbersome. Searching criteria is not consistent from screen to screen. Some screens require first name first and others require last name first.
Payments via checking withdrawal do not appear on our daily failed payment report.

Toni
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

I have used PaySimple for the last 3 yrs and have been satisfied. The customer service is...

Publié le 06/02/2018

Avantages

It is one place to do all your invoicing, receiving payments, customers can pay directly through PaySimple from our website. Also, when I have a suggestion I let them know and if at all possible, they make it happen.

Inconvénients

The search engine has been lacking, but they have made great improvements in that area. There is a delay on the invoice page where the cursor jumps back up to the invoice number each time you click enter.

Timmy
Note globale
  • Secteur d'activité : Enseignement primaire et secondaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Great for ACH billing

Publié le 17/09/2021

Avantages

We use this for tuition billing, exclusively using their ACH billing capability. This allows us to save lots of time from processing checks and also lots of money from processing credit cards.

Inconvénients

Be careful when you first set up PaySimple. We were accidentally set up with credit card processing when we needed to be ACH only (but with an emergency option for credit cards). Since there wasn't a way to hide the credit card feature, it is what most people defaulted to and we lost quite a bit of money to credit card processing fees.

Eric
Note globale
  • Secteur d'activité : Musique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great product. Awesome price. Wish reports were more customizable

Publié le 03/09/2021

Avantages

Integration from my previous payment processor was easy, plus they easily beat the price.

Inconvénients

Wish the reports feature was more broad and customizable. In addition, more functionality with customer database would be awesome. Ideally, partnering a broader reports feature with expanding database functionality would make PaySimple exponentially better.

Bobbijo
Note globale
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Customer Service, A+!

Publié le 27/03/2017

I have always had amazing experiences with the customer service! Whether big or small I felt...

I have always had amazing experiences with the customer service! Whether big or small I felt important with my issue. The applications are great and easy to use and learn. Our team would highly recommend PaySimple as the best tool for their needs!

Avantages

The ease of use and how many tools they have inside the program to help manage.

Inconvénients

Personal Preference, I would like to streamline the dashboard. Taylor it to what our company uses all the time, not have a generalized set up.