Wonderful experience working with MyVR
We are now into our 3rd year with MyVR. It was a big switch for us - moving from Kigo to MyVr - and we haven't regretted it one bit. MyVR is extremely simple to handle though its got powerful features. Its a one stop shop for all our Property management needs - right form guest handling to charging of their cards to the automated emails. All wonderfully packaged in one software,
The features of the software, flexibility of the staff, high response time, and the ability of the staff to listen to end user for suggestions.
Right from the CEO to the customer support - they have always listened to us.
Our account manager has been great to work with.
Analytics and Reporting options. Though the staff has always listened to our suggestions for better analytics and also helped us generate whatever report we wanted. Its not really a big deal in the larger scheme of things. Just a nice to have feature.
Invaluable Business Partner
I used to be overwhelmed managing 2-3 properties. Now I have 11 and am still growing, but I couldn't do it without MyVR.
Their support is 6 stars out of 5
Their growth is driven by customer needs - they listen, ask why, and work with their clients to develop on target solutions.
Their systems and processes are simple and easy to use.
I wish they could grow faster. They need a strong link to the accounting softwares. They're developing it, but it's not ready yet.
Nightmare! OVER BOOKINGS, DOUBLE CHARGING ME, POOR SUPPORT, INEFFECTIVE TRAINING
None! Wasted countless hours and caused a great deal of stress. I should bill them for my wasted time.
It sounded good before I actually started using it. It has all the features we need. All the channels, automation, website, calendar sync.
- SLOW CALENDAR SYNC - They told me the calendar sync was instant. That's true but only coming from Airbnb. I blocked off dates in MyVR and 40 minutes later got an Airbnb booking for those dates. Then they admitted that it take 45 minutes to sync from MyVR to Airbnb. I was double booked right away.
- I paid for their training package which took a lot longer then expected to complete. Several months in fact. During this time, they were also charging the monthly cost for use of the service that I wasn't even using yet. Eventually they refunded this portion but only after several requests.
- Support slow and often useless. There is no way to talk to a human. I sent several emails asking for help with double bookings and they would not call me. It took them several days to respond and they asked clarifying questions that only proved they didn't even read my email and had no idea what the problem was.
- Pricey training is a joke. It was sold to me as a one-on-one coaching to get me set up quickly. Basically instead of watching generic videos that may or may not apply to your situation, it is a live person running through generic videos and training that may or not apply to you. They also sent me outdated instructions that got me lost. Total waste of countless hours. Finally I insisted the last part of training be done over a zoom online meeting, which i initiated. It was great. Why not do that in the first place then?!
Réponse de MyVR
We hold ourselves to a high standard, so we apologize again that your experience wasn't positive. While we've onboarded thousands of properties successfully, we regret that yours was not. It may be small consolation for you, but we will strive to learn from this and do better.
The root cause of many of your struggles seems to be that we allowed you to continue using the product without training after you had to cancel your second session. Our product is designed for ease of use, but training rapidly accelerates familiarity with the software. Based on your feedback, we'll revisit our processes to ensure we are setting up customers for success.
We do feel it is important to clarify a few things:
1) Our product does offer real-time syncing. You were using iCal (not recommended) and not our full 2-way integration.
2) We do offer property managers several hours of live training, not generic videos. This 1:1 time with a live trainer gives customers ample time to ask questions.
Absolutely my favorite way to manage our vacation rentals
First of all, I love how clean, and aesthetic MyVR's user interface is. It sounds superficial, but If I have to look at this software every day, sometimes for hours in a day while I am working, I would rather it not hurt my eyes! MyVR doesn't. It's beautiful, simple, and pleasant to work in.
It's also surprisingly user friendly. True, as MyVR adds more features the software does become more complicated, and sometimes I can't find a certain feature until I ask support, but these features are not buried within hidden recesses of the software. When using MyVR I feel like everything is at my fingertips - I can find the features I need, and I can use them with very little difficulty.
I especially love the website building features. MyVR offers a great blend of structure and flexibility, giving me lots of options for customizing our website, while still providing enough boundaries that I don't wreck our site with my limited knowledge of html, css, or other website intricacies. The drag and drop web builder makes it super easy to build a beautiful site, but I still have the power to create and change redirects, customize my SEO, and insert custom html. I love it. And did I mention the interface is pleasant to look at? Yeah, I love that.
I don't use the reservations and lead management side of MyVR as much, so I am not as familiar with those parts of the software, but as far as listing properties and building a website, I love it. I'm looking forward to exploring more of their integration options to possibly push our property data out to Flipkey.
MyVR is not 100% perfect - no software is - and it does have some limitations, but one of the things that I love about MyVR is that they are constantly adding new features, fixing bugs, and figuring out better ways to do things. When I contact MyVR support I know that I will either get help, or that their tech people will work on fixing the bug I found. I feel like, in working with MyVR, I am working with real people, people who care about their product and who honestly want me to like it rather than forcing us into some strange and convoluted software system.
Good job MyVR.
MyVR offered everything I was looking for and more
As a first time vacation rental owner I have been able to build a successful business with the resources MyVR provides me. Not only do I have a professional website, but I can accept credit card payments and keep track of all my reservations too. The best part is how quickly I was able to get my vacation rental business up and running.
It's definitely NOT a one size fits all, though. I have the ability to customize my settings according to my preferences. MyVR has a several different options including the ability to take online payments, send out auto-responders with my own email templates, add attachments to emails, as well as integrate my website with Homeway/VRBO and Flipkey. Since my website is integrated with those websites, I don't have to maintain those listings. My calendar, photos and property description automatically sync with both sites.
The website design process was super easy, but the results are amazing! I was able to modify my template design with several drag and drop options. This enabled me to add videos and other features to make my website stand out. I also love that it is mobile friendly too. I was not impressed with many of the competitors' options. None of them had the awe factor that I was able to get with MyVR. I also loved that I was able to build a Facebook page for my rental business very quickly and easily with a just a few clicks.
The calendar feature gives me a quick glance at my reservations and availability, plus I have the option to see my inquiries too. This has been helpful when I need to follow-up with potential renters. When I receive an inquiry, I can quickly generate a quote along with a payment link and a copy of my rental agreement. I also added on an instant quote feature to my website so renters can obtain a quick estimate, too.
I did some lengthy research before I made my decision and it was quite apparent to me that MyVR stood out. They offer everything I need to successfully market and manage my vacation rental. I've been with MyVR for a year now, and I have to say I'm very happy with my decision.
MyVR lets me reach more people and make more money in less time!
Overall this is a great product for someone like me. I own and manage my own vacation rental property and rather than get locked into a single vacation rental website I wanted to give them all a try to see what works. BUT I didn't want to spend too much time doing it. Enter MyVR. Now I do good business through them all thanks to myVR - coordinating contacts, calendars and content in one place.
MyVR saves me time, gives me more exposure and makes me more money than I would by going through a single service... and isn't that what we all want out of a service like this?
* Great and responsive customer service team.
* The team is actively developing new product features and takes input from active members - constantly trying to make their product better.
* It definitely broadens my reach as a property owner - allowing me to easily list and coordinate across HomeAway/VRBO, FlipKey/TripAdvisor, AirBnb, and your very own website. They all look great.
* The team has done a LOT of work over the last year+ in which I've used the product and they've come a LONG way. If you had doubts about using this product or used it before it might be time to give it another look.
* More little features every day to simplify my life and save me time.
* This team is tackling an ambitious problem - syncing your calendar across multiple vacation rental websites. There have been glitches in this synchronization in the past and as those services change I expect this to happen in the future. The team seems to handle these issues relatively smoothly but they do happen.
* The look of the integrations with other services has improved a lot but since you're not using the native interface - don't be surprised if there are nuances that don't work identically as they would on the host website. myVR has some nice mechanisms for specific sites but I've not attempted to use them.
Personally, I am not a big review writer, but I feel called to `testify' here as to the excellent experience I have had with MyVR in creating our new, mobile-responsive website, which replaced our old, outdated, custom website. Markus and technical support wizard, Tristan, have been nothing but wonderful in helping us step-by-step with kind attention and responsiveness. I spent at least a month researching before committing and got a bid for a beautiful, new, custom website at $5,500.00, as well as taking a hard look at 3 other template builders with customized software for vacation rental management.
We manage about 20 properties per year in the Healdsburg area, the `heart' of northern California's wine country, and after all my research, MyVR was the clear best choice. Even the web designer who gave me the estimate for a custom site commented that for him to do the programming on the back side could cost another $5,000.00 if he could even replicate what MyVR had created. We are particularly happy with the partnership that MyVR has with Trip Advisor's Flipkey, VRBO, and Airbnb for hourly calendar updates and daily photo and copy change updates. We are also just starting to explore the very diverse and relevant options that the MyVR program offers with the additional benefit of updates as the process continues to evolve.
If you are considering a new website, I highly recommend MyVR. I am confident that our great experience with them will continue moving forward. Our new website is up and beautiful and we could not be happier.
Thank you, Markus and Tristan, and the whole MyVR team!
MyVR is THE rental property software for your needs!
As a luxury property rental agency we were looking for a company to host our website that would allows us to create a site with the look and feel we wanted, was easy to use, had robust features including online payment options for guests, channel calendar syncing and was state of the art, responsive and dynamic. We have found that with MyVR!
Ease of use, website templates, streamlined channel management.
Some features still not available (integrated booking for example)
Love the software, EXCELLENT SUPPORT, Features are getting better and better
Let me start by saying I have tried just about every PMS in the industry. We chose and partnered with MyVR. We love their approach to the industry and believe they are going to keep getting better. Are they the perfect solution. Not perfect today, but pretty close. Their response and customer service is out of this world. We are rooting for them to keep it up and will keep paying them so they can take the next steps to innovate our industry!
- continued investment in the company and feature set
- automation functionality with payments and messaging is top notch
- messaging and customer data tracking is wonderful
- manual damage deposit refund
- struggles currently on data dumps and its accounting
- ok its accounting REALLY struggles (have a promised fix in the works)
MyVR has helped me grow my vacation rental business and the software is AMAZING and user-friendly
Not only is MyVR a great software but the folks BEHIND the tech are also great. There are many softwares out there today which perform similar functions but I really just like working with them!
Channel management and the unified inbox makes handling my large inventory of properties a breeze!
Limited accounting and housekeeping functionality (but I know they are working on future releases!!)
Easy to use, lacks some functions and customer support lacks.
Website integration, ease of use, nice themes, email templates (automation), functionality from desktop to mobile, multiple property options, full integration channel apps options (vrbo, airbnb, booking, flipkey) and availability view options.
Inability to add facebook pixels for marketing, overall cost, cost for channel opp feature add ons and mostly the lack of customer support.
The capability to sync across multiple booking platforms is a huge benefit. Also, updating your daily rates is very easy and updates on all platforms.
No cons that I can think of. This is a great tool for property and vacation management.
Professional Vacation Rental Website Design, with the ease of use for everyone - The Perfect Combo
Finding MyVR for my Vacation Rental company was the solution, I needed. As an owner and manager of vacation rentals, I was moving in the direction of needing a new professionally designed website that I could manage and create. MyVR was the solution in finding my independence from relying on the major advertising options for Vacation Rentals.
Most vacation rentals, are owned and or managed by homeowners or hired companies for homeowners. Using MyVR is the first step in moving outside the advertising box that has been created by the large Vacation Rental advertising conglomerates. We have gotten complacent in using the large advertising companies and now are finding we are loosing control, both financially and of our property therefore losing the ability to run it on our terms.
But, with that being said, the consumer wants a professionally presented webpage, not matter how large or small you are and MyVR is the solution for creating and managing your own Vacation Rental website. You will be pleasantly surprised by the ease of use, pricing and the great support offered by this company. They are real people dedicated to providing a great product and service.
A VR owner "Must Have"
I own and personally manage my two vacation rental cabins in Gatlinburg, Tennessee. I've been using MyVR for over a year.
My favorite part of using MyVR is the consolidation and centralization of information into one site. This includes my rates, descriptions, pictures, policies/contracts, templates, inquiries, reservations and calendars.
With MyVR, I enter or change information once. It then populates all of my sites!
I'm currently using MyVR for my websites, listings on Flipkey, and my Facebook pages. Soon I will be adding my HomeAway/VRBO listings.
MyVR has become an invaluable tool in my quest for listing site independence. I can direct web browsers, local inquirers, and email correspondence to my MyVR website. Booking is secure and user friendly.
There was a learning curve, but the tutorials are easy to understand and the support team is quick to respond. In fact, I can't say enough about the support team! They are incredibly knowledgeable and professional.
As MyVR improves and expands, I know that my vacation rentals will prosper. It is an absolute "Must Have" for a VR owner.
Super easy, tons of features and amazing support
I've been using MyVR since they launched a few years ago. I own one high-end property and I'm a control freak :-) so I manage it myself to be sure my guests-- who are paying a lot of money to stay at my place-- are getting an excellent experience. Part of that is being sure I manage their inquiries well, respond promptly, send back good quotes, etc. And the MyVR software makes it SO easy to do that. The MyVR interface is crystal-clear and even though it's a huge software package with so many features and options, I'm never confused about what to do. They've done a great job surfacing all the "power user" functions without making it complicated.
The other part of MyVR that I absolutely love is the fact that with a few clicks, I was not only able to build a standalone web site for my property, but I could also customize it on a page-by-page basis. The whole web-site-builder component of MyVR is surprisingly robust and much more than I would have expected from a platform to manage rentals.
Overall I can't think of anything more full-featured than MyVR. Highly, highly recommended.
Fantastically flexible platform with great support!
The guys over at MYVR have pretty much nailed it when it comes to a platform for managing your vacation rental. Their booking interface is just about the easiest I've seen both in terms of set up and client useability. Because I'm not a web designer it was a bit tough getting a cohesive look from page to page, but the support MYVR provides got us on track whenever we hit a snag.
Still, no template-based site design system is perfect because of the nature of templates. They more than make up for this with their awesome support team, offering tool and app suggestions that leverage built-in functions that facilitate every day business activities such as online payments and even point of sale processing so no expensive equipment is necessary as with many other systems! Finally, their ability to interface with listing sites and automate responses is simply over the top. I just hope Expedia doesn't buy them as well!
MYVR Rental Success
Overall, I am happy with the MYVR service, specifically regarding making my property accessible online by potential clients. I do think it is a bit expensive and difficult to use for back office purposes for anyone that is not pretty tech-savvy.
The soft was very good, provided excellent access to potential rental clients and well as was easy to develop the site with necessary information and photos. It also allowed rather easy access to send clients information after booking.
The software is not very user friendly in terms of information access to owner or property manager. I found the pulldowns cumbersome and time-consuming to access and examine to gather information I wanted or needed.
MyVR makes managing the web site for our vacation rental property a breeze.
MyVR offers free or discounted rates to connect our vacation rental property web site to other sites such as VRBO/HomeAway, FlipKey, TripAdvisor, and, often overlooked, Craig's List, and I manage all these sites with a single set of inputs on the MyVR "dashboard!" It takes only one or two rentals from each of those sites to pay them their annual discounted fees, and we receive many more from each. All of the communications with renters is channeled through MyVR's mailbox. Building a new web site or managing existing ones using MyVR is as simple as using one's imagination; no web management experience required. Posting high definition photos? Easy. Service problems are rare, and MyVR staff addresses them immediately. I'm a retired IT administrator,and I've never used such a well-built system as MyVR.
Super easy & accessible website and property management program for Vacation Property owners
MyVR has been the answer to our many challenges as vacation rental property managers. We were seeking a comprehensive solution to our needs which included a need for our website, booking software including a payment platform, and syncing capacity with the major rental sites like HomeAway and AirBNB. MyVR gives us all of this in an easy to use software that even a non techie can manage with ease. Plus the websites we have been able to create are professional and incredibly cost effective to set up. The support team is responsive and available when I need them and the management takes input from clients as to how to improve the features and implements them with updates on a regular basis.
I highly recommend MyVR to anyone operating in this space. It will simplify your life!
Third Party Review
Professional website builder with all the functionality of a big listing site
This is a very easy to use vacation rental website builder that helps you obtain a professional final product with all the functionality that you need to be Listing site independent.
It helps you manage your stand alone business by keeping track of your reservations, collecting payments, sending automatic emails to renters if you configure it to do it, has lots of nice design templates, can manage your listings through other channels for you while also giving you discounted rates on those listings.
The team at MyVr is constantly looking to improve the platform by adding more capabilities and ease of use all the time and are always up to date on what's going on in the Vacation Rental business.
Everything You Want and Easy to Maintain
I've used a variety of the most popular VR platforms over the years. As my company has grown, the many updates necessary to stay current became extremely time consuming. I researched sites that offered an all in one VR solution and ended up testing two platforms simultaneously. Ultimately, the features that MyVR offered where mostly inline with what I needed. What sold me on MyVR was how they actually responded to my questions and even implemented some of my suggestions! In and industry where customer service and hospitality are key to success, the MyVR team got it. Their interface was simple to understand and now updates take minutes instead of hours.
My overall experience has been very positive. I especially like how helpful the customer service team is whenever I have a question.
I love MyVr software because it makes running my properties seamless.
The initial setup can be a little confusing but hang in there because it is SO WORTH IT.
Outstanding in every way!
I started using this service two years ago and it was powerful then, but they continue to grow and improve their offerings every day. This service does everything well. The multiple property website option is a great sales tool. The reservation system covers everything from inquiry to booking to arrival to deposit refunds. Online payment processing rates are better than I could find anywhere else.
But the real test of a system is when you have a question or problem and need support. MyVR support teams are outstanding. SO responsive! If I could, I'd give customer service 6 stars out of 5.