Avis clients sur NetFacilities

NetFacilities

4,5 (126)
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Note globale

4,5 /5
(126)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,4/5
Support client
4,6/5

94%
des utilisateurs recommandent cette application
Classer par

126 avis

Tony
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great software for what it does

Publié le 30/01/2020

We use NETfacilities to manage the preventative maintnenace at various facilities. We have found...

We use NETfacilities to manage the preventative maintnenace at various facilities. We have found that our customers really do not utilize the work order system, but our staff does.

Avantages

I love the ease of operation and the flexibility to built each site to suit our needs.

Inconvénients

For a company that has such few employees, the annual renewal cost can be a turn off. I think it would be easier to swallow to have a cost scale.

Réponse de MRI Software

Thank you for the kind words, Tony! We're so happy you love the ease-of-use and flexibility within the solution. We look forward to continuing to serve you and your staff!

Patrick
Note globale
  • Secteur d'activité : Institutions religieuses
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

St Columban

Publié le 12/02/2020

It has been a very helpful tool.

It has been a very helpful tool.

Avantages

Finally a place to put and organize all the parish and school assets into one place. A system that allows the staff from either trying to remember to do PM's and seasonal tasks into a system that reminds, organizes and tracks the work.

Inconvénients

Navigation is getting better but it is still a little clunky. I would like to be able to control the order of the fields across the top more. Meaning, which fields and which order. The work number is not as important to me a glance than say the description of the work .

Réponse de MRI Software

Hi Patrick, thank you so much for taking the time to leave us this amazing review. We appreciate it and your loyalty as a customer!

Micchelle
Note globale
  • Secteur d'activité : Compagnies aériennes/Aéronautique
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

System Is Unstable

Publié le 11/02/2020

We are using NETfacilities for workorder entry, tracking and resolution.

We are using NETfacilities for workorder entry, tracking and resolution.

Avantages

The software is easy to use and easy to program specifically for the end users needs.

Inconvénients

The software is unstable. The program continues to crash and log users out even after clearing the cache and changing browsers. The program continues to provide unstable service intermittently.

Réponse de MRI Software

Hi Micchelle, thank you for your feedback! We're so glad you find NETfacilities easy to use. Also, we appreciate you letting us know about the issues you've been having with stability. I'm going to pass your information along to our Product Manager. We'd love the opportunity to investigate further and work with you to resolve this as soon as possible.

Margaret
Note globale
  • Secteur d'activité : Institutions religieuses
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Review of NETfacilities Software

Publié le 30/01/2020

Saves us time; allows for consistency and ease of record-keeping.

Saves us time; allows for consistency and ease of record-keeping.

Avantages

Ease of use. This software is making our work much easier for the person inputting the work order and the employee performing the work.

Inconvénients

My use of the software is limited so I do not have any complaints.

Réponse de MRI Software

Thanks for the awesome review, Margaret! We work hard to meet the expectations of our customers, and we're so happy to hear that NETfacilities saves you time, allows for consistency, and helps with record-keeping. Thanks for being a great customer!

Patricia
Note globale
  • Secteur d'activité : Équipements publics
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

It's hard to set up because you have to play with it to understand how to set it up.

Publié le 27/07/2017

It made us think about our system flow. It also challenged us. I'm still waiting to go live due to...

It made us think about our system flow. It also challenged us. I'm still waiting to go live due to errors.

Avantages

I love the potential to streamline work flow using a phone. The guys are excited about the digital app. They want the app to include more features - as in they don't want to need a computer. I'm not sure how realistic that is as a wish. I would also love an offline option that can sync for new records only! That way the guys wouldn't have to rely on cell phone coverage which can be spotty at times.

Inconvénients

The number of glitches we find and because we rely on work orders to invoice it's been difficult to set up a full process. Many situations of two steps forward one back. It's hard to keep staff motivated when every step has to have troubleshooting completed. I had to give low value for money because of the length of time we've taken to vet the software before we can go live.

Donna
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Easy to Use & Great Customer Support

Publié le 05/03/2020

Avantages

The software is very user friendly. Their customer support is probably the best I've ever had with software - they are helpful, take support seriously and respond within a reasonable time.

Inconvénients

I would like the software to have more customization ability in the viewing of data, reports, and in the forms that our staff use to report work requests, etc.

Réponse de MRI Software

Donna, thank you for leaving us such a wonderful review! We are thrilled that you find NETfacilities easy to use and love working with our support team. We appreciate the kinds words.

Delores
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

NetFacilities from an Administrator Stand Point

Publié le 30/01/2020

Before Netfacilities, I was responsible for 6 locations in putting the work orders in the system...

Before Netfacilities, I was responsible for 6 locations in putting the work orders in the system and generate orders to the Maintenance Staff. Now they are responsible for putting their information into the system and we can generate a weekly, monthly or yearly report if needed.

Avantages

This software cut out a lot of paper trails and offered a more electronic trail.

Inconvénients

Sometimes the system freezes but that is to be expected of a new software.

Réponse de MRI Software

Thanks for the awesome review, Delores! We work hard to save our customers time and make their processes more efficient, and we're happy to hear we hit the mark for you. Thanks for being a great customer!

Hope
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Outstanding support and product!

Publié le 20/11/2018

Net Facilities has been the best program I have worked with so far. The program is easy to use and...

Net Facilities has been the best program I have worked with so far. The program is easy to use and the support is 10/10! For what we are getting it's very reasonable.

Avantages

What we like best about this program is the ease of use. It makes training our maintenance staff and regular staff members who submit work requests very easy. And when we run into something we aren't sure about - Net Facilities support is always just a quick call away.

Inconvénients

The trickiest thing about making Net Facilities work for what we need was in the charge back area. We charge back to departments and needed a "cost centre" attached. We use "class" for this and it seems to work alright.

Bonnie
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Netfacilites at ABU

Publié le 30/01/2020

very good

very good

Avantages

I like that the software is very user friendly and that we can access it from anywhere not just the office

Inconvénients

the cost that is associated with it if it could be a little less that would make it more appealing

Réponse de MRI Software

Thank you so much for your kind words, Bonnie. We really appreciate you taking the time out to share your experience with us. We built NETfacilities to be extremely easy-to-use and accessible from anywhere - and we're glad we are meeting that expectation!

Jean-Alexandre
Note globale
  • Secteur d'activité : Administration publique
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

An Effective Facilities Management Tool

Publié le 06/02/2019

This software provides the best bang for your buck, the annual license is very affordable and it's...

This software provides the best bang for your buck, the annual license is very affordable and it's an incredible valuable tool for any facilities management team.

Avantages

NetFacilities features a very intuitive user interface that allows our clients to request building services or report maintenance issues with ease. It also features numerous tools that help our team manage and plan repairs, and ensure that requests don't slip through the cracks.

Inconvénients

I wish there was the ability to customize the reports a little more. The ability to generate customized reports would take this software to the next level.

Terrill
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Excellent sofeware

Publié le 05/01/2019

As the Facilities Eng. Supervisor I'm able to monitor all work order request a lot more effective...

As the Facilities Eng. Supervisor I'm able to monitor all work order request a lot more effective and present reports to management when needed for accountable. this have cut my tracking work order request down by 50% I love the this software. Hope that NetFacilities can make the changes or updates the concerns that I've experienced.

Avantages

I like that the software is very flexible for our Facilities Department. We are able to track many different areas of our department with the work loads etc. it offers a great range of accountable for employees, tenant, and vendors.

Inconvénients

I don't like that the software isn't able to have electronic signature on the system for keys receiving, and other important documents that requires a signature. Not please that the mobile app you aren't able send out news / events or any important updates throughout the system for management or users to be aware or in the loop.

John
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Netfacilities was the final piece to our business puzzle!

Publié le 17/07/2009

I researched over 40 facility maintanence programs and intially was interested in buying a program...

I researched over 40 facility maintanence programs and intially was interested in buying a program that would be installed on my server. I initially did not want to do a server based program. After a long review and a cutting down of multiple companies that did not make the cut, Netfacilities was at the top of my top three even though I didn't want an internet based program. After a second conversation and the knowledge of the staff and the features of the program I was sold and I definately made the right choice going with Netfacilites. I recommend Netfacilities 100%!

Avantages

Has more features and capability than what most clients will need but at the same time is very easy to learn and use. Time stamp and written paper trail is provided in the system. Has preventive maintanence and multiple user login. Great looking program that has the cutting edge look, allows outside user login, invoicing, and great reports that go great with work orders. I cannot list every pro of the program but those are the ones that influence our business the most. Also the staff at Netfacilites really listened to our specific business needs and helped to customize the Netfacilites experience to our needs. The staff is very responsive and you are given a represenative that is avaialibe, helpful, knowledgeable and makes you feel like you are a part of Netfacilites with the way they take care of you.

Inconvénients

There are no cons that I can list for Netfacilities.

Gerald
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

A powerful toll for facilities management

Publié le 21/11/2018

We're leveraging NetFacilities to better manage IT work orders and keep track of what kinds of...

We're leveraging NetFacilities to better manage IT work orders and keep track of what kinds of issues pop up more frequently.

Avantages

I really enjoy the granularity of tagging equipment, location of the issues, etc. It makes it easy to know exactly where the problems are.

Inconvénients

The interface is a little cumbersome. I'm not sure what could be done to improve it, but there are some graphical tweaks that could be made when you hover over items and the tooltip pops up, for instance.

James
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

XXX

Publié le 28/11/2018

Great tool---Not up to speed with modernization.

Great tool---Not up to speed with modernization.

Avantages

NetFacilities is a good tool for Work Orders, Inventory and Preventive Maintenance.

Inconvénients

Our IT department set up infrastructure with no input from people using it (Maintenance dept). Now that we Out Source IT and no one here knows anything about reprogramming system i can not update or modernize program to stay up with building changes.

Julio
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Commodore Propertu Managemet Group, LLC.

Publié le 31/08/2016

My experience has been great, The Rep. assigned to our account has been very awesome. She helps us...

My experience has been great, The Rep. assigned to our account has been very awesome. She helps us every time we call, is very understanding that our tech skills sometimes limited. Provides needed documentation when needed. And always follows up.

Avantages

The ability for Pooling Work orders, Running Reports, History

Inconvénients

So far, I have not come across any cons

Réponse de MRI Software

Thank you Julio. We appreciate your business

Elizabeth
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Review

Publié le 16/11/2018

Avantages

You are able to use it on your phone which makes it easy to receive new work orders while out in the field.

Inconvénients

It has many issues. It will kick you out and not let you into the site for hours. There is no way to split categories for a work order with multiple requests.

Abel
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Netfacilities Survey

Publié le 04/02/2020

Overall it's a Software that meets our needs

Overall it's a Software that meets our needs

Avantages

Easy to use, and create new work orders.

Inconvénients

Clarity on Specific type of reports/ not easy to delete users that are no longer with the company who has open work orders

Réponse de MRI Software

Hi Abel, thanks for leaving us such a wonderful review. We are thrilled that you find NETfacilities easy to use, especially when creating new work orders. We look forward to serving you for many years to come!

patrick
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

GRHA netfacilities review

Publié le 21/11/2018

I believe that any facility small and large could benefit from the all encompassing software.

I believe that any facility small and large could benefit from the all encompassing software.

Avantages

Ease of operation, instant reports, customer service.

Inconvénients

I do not have any least comments to make it meets all my daily tracking needs and report needs.

Ray
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Customer Service is the best!!!

Publié le 16/11/2018

Avantages

The layout is simple and easy to use. And the dashboard shows me everything I need.

Inconvénients

Some of the "permissions" get a little convoluted at times, but customer service always gets it figured out quick!

Mickey
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

NetFacilities - Fast, Reliable and Incredibly Simple :-)

Publié le 03/04/2017

Simply put, NetFacilities is great software. NetFacilities helped us to streamline our services...

Simply put, NetFacilities is great software. NetFacilities helped us to streamline our services for both our clients and vendors. The amount of visibility and organization it provides is incredibly helpful and we can keep a closer eye on the maintenance of our factories equipment. Another important fact is that each of our four users adopted and currently utilize the software. No matter how good the software is, if users don't like, it won't be cost-effective.

Additionally, the NetFacilities Support Team was extremely customer focused and helped us troubleshoot our initial concerns and adopt some custom solutions. Thank you!!

Avantages

The product is very flexible.

Inconvénients

Not yet.

Brett
Note globale
  • Secteur d'activité : Aviation et industrie aéronautique
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Overview of system

Publié le 11/01/2017

Used product 2-3 years now. Improvements have been consistent. Customer Service is very good. ...

Used product 2-3 years now. Improvements have been consistent. Customer Service is very good. Works well in it's niche.

Avantages

Flexibilibity

Inconvénients

Reporting

Réponse de MRI Software

Brett we appreciate the fair response. We look forward to improving.

Jeremy
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Net facilities

Publié le 16/11/2018

Avantages

Ease of use of user and vendor portals.

Inconvénients

Not being able to customize sections specially for us. Also inventory module issues with request and receiving items.

Valerie
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

ease of entering information

Publié le 20/11/2018

Avantages

It is very easy to enter work orders with this program.

Inconvénients

I haven't found anything yet I do not like.

Mark
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

A Point of Differentiation

Publié le 30/07/2010

NetFacilities has become a point of differentiation for our company. Overall I would recommend this...

NetFacilities has become a point of differentiation for our company. Overall I would recommend this web-based solution for any size property management company. The capabilities and features of this product are useful, easy to use and easy to maintain.

Avantages

NetFacilities has greatly enhanced our ability to track and schedule work requests from tenants and internal personnel and has made our property management division more efficient when handling requests. Being able to review open and overdue work orders quickly has greatly enhanced our oversight and follow through on a daily basis. The KPIs give us a snapshot of our current perfomance and gives us a benchmark of our current perfomance. Our tenants have enjoyed being able to track progress of work orders they submit.

Inconvénients

Implementation with our tenants took longer than we had hoped. Some features could be added to reduce the number of open work orders during quarterly maintenance on assets.

Amanda
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Review

Publié le 20/11/2018

Overall the forum assists in organizing the work that needs to be done.

Overall the forum assists in organizing the work that needs to be done.

Avantages

It manages work order for facilities efficiently

Inconvénients

It is not always user friendly- the translation between things selected on the users end sometimes creates problems with the view on facilities end. There are unique details that are agency specific that do not have a place in the online forum.