Avis clients sur PIMSY Mental Health EHR

We appreciate that PIMSY is able to adapt to our agency's unique needs. With a variety of payment sources outside of the typical self pay and private insurance, PIMSY has been responsive to our requests for custom reports, invoicing, and processes to help streamline our billing. It has enabled us to be more aware of and efficient with our time, and recognize where we need to improve in efficiency and organizational processes. The reviewing and auditing features took us from 80% compliant to 99.8% compliant in one year! Our therapists tell us it is easy for them to document services, and our billing coordinator loves the accuracy in reporting and client data management. The training was flexible and responsive, and everyone we've worked with has been incredibly friendly. As a small not-for-profit, cost was a factor for us. We've gotten a lot of bang for our buck for this system, and it was worth the investment!

There are so many features, settings, and ways to customize PIMSY, that sometimes the number of buttons, menus, and options can be overwhelming. PIMSY customer support is accessible, helpful, and quick to answer our questions, but sometimes I feel like I have to click 5 menus and twenty buttons before I fix a problem.

If a secondary insurance changes I only have to change that one, not the primary and secondary.

I think it takes too long when scheduling patients, there needs to be notification of some kind on the calendar side if there are important notes on the account. It doesn't track authorizations well at all. In some aspects it is great, but there are some areas that need work.

PIMSY provides one stop shopping for everything a mental health practice could need in a software. It has an easy to use client database (with sections for scanning in documents), it can take payments and apply charges to a client's account, and it has a scheduling feature. It also offers great customer service from the PIMSY staff. There are plenty of reports available for running everything from balances owed by clients to finding monthly account receivables, and if there are notes not yet started by clinicians.

It has to be connected to the internet, so if the web connection drops the software will shutdown. This can be difficult when working in incremental weather.

Flexibility to create notes and forms. Knowing I can create everything we need and if I get caught in a snag or can not figure out what is going on the pimsy team ([SENSITIVE CONTENT HIDDEN] especially) are always on top of it and willing to help with an amazing attitude. I couldn't ask for a better team.

I would like for remits to attach a pdf directly to the claim, and for the line items to stay on one continuous line instead if extra lines to be populated when working a claim.

Our experience with PIMSY has been remarkably positive. Some of the thing we like about this software/company are:
* Excellent customer service
*Produces many useful reports
*High levels of satisfaction among our staff
*Very stable
*Highly customizable
*One stop shop - schedule, notes, payroll, billing, etc.

I honestly can't identify anything I dislike about this system.

I think it is incredibly user friendly and fits perfect with our business objectives.
Your customer support could not be any better. In particular, [SENSITIVE CONTENT HIDDEN] is a huge part as to why we trust this product so much.

The reports are not as user friendly as I would like and having to save two different places on the invoice screen is a little strange.

PIMSY is definitely evolving. I like that I can talk to customer service about what is working and what isn't and that development is willing to find fixes to accommodate our wishes. I have only been working with PIMSY and learning the system for about 6 months and their customer service is remarkable. They all take the time to walk you through any issues you have and if they don't have the answer they are sure to get back to you for a followup to resolve the situation.

There is a lot more that I wish that PIMSY could do such as a start and stop date/time for separate schedules for clinicians. There is a big learning curve when you start anything new, but at least I have their support team and I can use the chat forum in a time where I can't be on the phone.

The best thing about the product and the vendor is the team that makes up PIMSY. No software is perfect but, PIMSY and its' support staff sure makes great strides towards perfection. I can not say enough of how robust this EMR is and how this software grows as you grow. Our facility probably utilizes probably 10 percent of the software and just that 10 percent alone accommodates a facility of 296 clients, 17 clinicians, and 2 administrative staff members. As small as we are, the staff and the support team always treated us like a large corporation, what more can you say about that except for THANK YOU.

What do we like the least about the software is the speed (ie., page transitions) and that PIMSY is only Windows based (ie., must purchase parallel for in order for PIMSY to work on MACs)

The system is very robust with a lot of great features and has ability for customization (done internally or with PIMSY's help). System improvements from the company have made it even easier to use for any level of tech experience. The customer support is outstanding with great response times - they make you feel like one of the team!

The way the scanned documents are stored and organized isn't ideal. PIMSY suggested another vendor to work with for a program that can be integrated with the program. This add-on has the ability to OCR documents, search by keyword and other meta data, and has an easier coding process. They also have excellent customer support.

When speaking with our rep at the start of the process we had 100% confidence that he understood what we needed and how to tailor the product to fit just for us. He was not trying to sell us what we didn't need. His understanding of the Health Care industry and all sides of the office gave us relief to know his guidance and support were a part of the plan. Each interaction we had from there was excellent. From the IT guys helping us understand what we needed in office to how to bill our first client was handled with patience and professionalism.

We are still learning all that PIMSY has to offer and we are looking forward to growing into this program.

It is full-featured - it has all the tools we need to manage records and submit claims electronically, so we don't have to worry about back-ups or paper files. I like the different permissions for different users, the built-in reports, and the document storage.

The fact that you can access the same screen/information from multiple places makes it both easy to use and a little cluttered.

very useful in helping with company organization. allows for many reporting options that we find very useful.

set up time required is extensive. setting up all clients with diagnosis codes, billing codes, and authorizations requires more time than expected but not over-burdening.

This is the first billing system our company has implemeted. Pimsy has really helped facilitate organization and efficiency. We are impressed with the alerts system and have several different alerts in place. It helps the doctor and our therapists track authorizations and notes entry on a timely basis.

I am still having trouble routing our electronic payments through the 835 file, but I'm sure once I take some time to toubleshoot, the problem will be quickly resolved.

The vendor is absolutely wonderful. Very hands on and attentive. PIMSY is a wonderful product. I love the way you can personalize the software to fit the needs of your agency.

It's not compatible with Apple products.. I wish it was web based..

It is much faster than our old computer program as far has selecting appointments.

It is not receptionist friendly and it takes to long to work and read the finance screen.

Find this system to be flexible and well suited for our service needs. Support has been super. System modifications to meet are needs has been prompt. System functions, filters, reports and data retrieval are super. Conversion from one older less useful system to PIMSY went well and data was converted and downloaded with little difficulty.

Learning curve from one system to PIMSY was longer than expected.