Avis clients sur Qualifacts CareLogic

CareLogic has clearly been listening and developing this software for the industry they serve. The software has excellent workflows, collects all pertinent data, and makes your daily life in the paperless world easier.

As with all EHR products, there are costs to implementation, user fees, licenses, etc. These costs can add up and the potential buyer needs to be prepared for these costs. Implementation is also a significant process that will require thoughtful team members and manpower.

CareLogic is easy to train new hires on, unless they have used a more intuitive EHR before. Reports are easy to schedule, but the system can get overwhelmed if the dataset is large.

CareLogc is slow, difficult to use, doesn't have an open API, and has limited functionality. The user interface is not intuitive nor modern. Every team member we train on CareLogic that has used another EHR complains about how difficult it is to use.

CareLogic for us has been great! We used this program now for the last few years and have found so many different uses for what we need. We love the fact that we can pull great data from the system in report form and be able to submit those directly for grants. Another things we love is the ability to have supervisors access their staff's clients to insure arcuate data entry!

The only thing that our program would benefit from is a way to create documents that are a little less medical field data entry. However, we have worked with CareLogic and our IT team and have found some great ways to fulfill our needs in our program!

I like the ease of use. Every software has its own way to complete a workflow. Once you learn the “CareLogic” way, I find it very easy to solve problems and complete work assignments across our organization

The cost is very high compared with others on the market. Also, I find it sometimes takes too many steps to complete a backend customization. I am sure this helps with the customization capabilities, but can still be frustrating to go through so many steps

I like the ease of use, the software practically guides you in the direction you need to go when you are entering in clients and documents. You know where everything should be, and if you have never used a certain document or module you can easily guess where to look to find it.

It is a bit difficult to fix errors. If i have a clinician that needs to error out or fix something in an activity there are a few steps I need to take before I can go in make the changes needed, it is great that it locks stuff down, but at times it makes it difficult. for example if I need to fix a payer that has activity attached to it I need to go and find all the activities attached and reverse them before I can make certain changes.

Carelogic is for the most part easy to use, it does have decent functionality. Seems to cover all out basis ok.

Carelogic need to work more on the reporting aspect, as well as get real dashboards. What they have now are usless.

There are some fairly simple and straightforward templates for psychiatric and specialty mental health services in the software.

Even with a great internet connection, users can be typing for a period of time and lose notes, because the system crashes on the Qualifacts/CareLogic end. This happens more than occasionally, so we have to hit Submit to save our partially written notes quite often.

I'm both a clinician and administrator, with a 12 year history of being a medical director and experience implementing three different EHRs in different clinics. I also see patients, work out in the field on an ACT Team with the homeless, and have done everything from that on up to training staff. This EHR is very clunky. The interface is not user-friendly, and it takes an unnecessary number of clicks to get even very simple documents into writing.

Also, it is only accessible by using PCs with Internet Explorer. In my experience, IE is widely considered inferior and slower than Google Chrome, Firefox, Safari, and other products.

The way the EHR is set up is not like a medical record, which should read from beginning to end in a clear, chronological order with reference from one chart section to another quickly. This feature can and will save lives. But the setup in this system is more like different clinicians, each having their own records. It takes too long to reference others' notes and then get back into the body of your own note.

There are glaring omissions in the psychiatric assessment - things that would fail a typical medical student write up, let alone resident or post graduate. For example, there is no field in the ACT Team psychiatric assessment for past medical history, past family history, allergies, alcohol and substance use history, or social history. It might work okay for poorly trained psychiatrists that do not document these minimum fields in their initial assessments. But if you want to provide good, quality, evidence-based care using the recovery model, bio-psycho-social model and collaborative documentation, it is not possible with this software. It does not have customizable fields for certain treatment teams or specialized services. I recently finished an initial evaluation and tried ordering labs with the software. I soon realized that each specific lab I ordered would require a lot of clicks and diagnostic codes, all of which could be handled by the simple v58.69 code - metabolic or other medication related side effects. There are other examples as well.

Great clinically captures information needed most for clinicians . The workflows for clinicians is simpler then in other programs I have used.

Some of the processes seems unnecessary and could be more workflow efficient. Some functionalities could be easier for staff to maneuver through. It could also have more detailed reports for revenue reporting. Need services to be able to be broken down into further details and more options

Portability and flexibility. Also, it is all encompassing; scheduling, billing, treatment noted...

You have to get out of certain screens to get into another. The system goes down several times a month and has to be upgraded 2-3 times a month, though later at night, it is still inconveniencing for some who do their notes later in the day. I'd also like the possibility of claims being made as soon as the activity is done versus waiting until 1:30 am when patient activities are closed.

CareLogic has considerably made my health management service alot easier. The most notable feature has been the batch activity entry which allows for entry of the day's activities on a single screen hence making documentation less time consuming.I have also been able to store patient information including treatment regimen, patient history and intervention offered.

Sometimes the login process can be frustrating since it can deny access, but after a few tries it finally lets me log in.

Easy to use, all of record in one place (not partially on paper and other parts in EMR). Clinical forms can be customized for different programs as well as sites with specific needs.

Treatment plans and Treatment plan reviews - very restrictive with timeframes that do not meet all needs. Trainings is extensive and often needs repeating. Dr. First interface is outside of the EMR and does integrate well at times. Getting responses from support can take weeks or months and then there may need to be a back and forth to really fix. System was quite unstable for several months, but has been more reliable in last several month.

Qualifacts is highly responsive to customers' needs. They offer frequent webinars, a customer support website, and a support ticket system. CareLogic customers have also formed user-led groups which meet quarterly to discuss system use, new features, etc.. This helps customers take advantage of massive changes in the healthcare field and Qualifacts' constant efforts at providing more powerful features.

Qualifacts has a yearly conference, which is a great opportunity to learn about features directly from Qualifacts’ staff. I have attended twice and learned a great deal of new information each time.

CareLogic is highly customizable. You can create and modify forms and reports to fit any type of behavioral health program. The program comes with many options already configured, but there are limitless ways to tailor the EHR to you specific needs. Users who are familiar with Structured Query Language (SQL) can create customized reports to meet nearly any business need. In addition to the ability to program reports, CareLogic comes loaded with dozens of reports for a variety of needs.

CareLogic has features to handle every step in the client/patient process, from initial phone call to discharge. It also has many features to track and manage employee data.

It's not a "pretty" system. I have seen EHRs which look fancier and appear to be more user-friendly. It does not yet support multiple browsers (Chrome, Firefox, etc.). It has to be run only on Internet Explorer.

It can experience varying degrees of system slowness, especially when e-prescribing, throughout the day. I don't believe this is unique to Qualifacts, however - you are at the mercy of your internal network and internet service provider in addition to any speed issues CareLogic may actually have.

Clinical ease of use. Ability to configure forms that the organization use. Billing is automatically configured in.

Reporting has been and continues to be an issue however they are making some changes. Enhancement requests take a very long time to be produced.

The interface is simple, only 2 tiers of menus. The screens are not busy which is helpful to end-users.

The employee module needs updated to handle staff with multiple positions. There is no functionality to indicate a staff's primary job.

Tool to create custom service documents is cumbersome.

Overall appearance is bland, a more graphical interface would be helpful to end users.

The ability to create custom top menus is available to limited.

I like the recent enhancements to the treatment plan module, making it much easier for staff to collaborate with clients to establish goals and objectives. The ability to integrate the IMPACT assessment module directly into the treatment planning process is fantastic.

After having the software for a few years, there is no way to 'clean up' unused lists and forms. Additionally, reporting/pulling data out of the system can be complicated since reports are often 'built on' forms and whenever a form is updated, the report needs to be updated. Companies really need to have staff dedicated/knowledgeable about Pentaho/SQL, which is sometimes out of the budget for smaller organizations.

It is pretty user friendly once you learn how to use it. I like that it can be accessed from more than one computer. I like that you can enter info and as long as you hit "submit" it will save and you can go back later and edit before you sign if needed.

Seems to be "errors" or downtime more than would like. I sometimes have trouble logging into DrFirst from the "manage medications" tab in medication management. I can't open two screens in chrome, which means I have to toggle back and forth to find information I want to copy from one place to another.