Avis clients sur ManageEngine Mobile Device Manager Plus

Ultra important pour la gestion des smartphones qui de surcroît nous permet de localiser nos appareils et très facile pour créer des utilisateurs et de leurs inviter grâce aux portails

Il est lent lorsque nous cherchons à communiquer

Prise en main facile car il est bien traduit en français. De plus le service client Français est efficace et réactif.

Il manque l'implémentation de la configuration automatique de l'adresse mail gmail.

Il est simple d'utilisation et répondre a nos besoins rapidement, je le recommande pour les petites entreprises

la page de connection est difficile a trouver au debut

Easy to useRapid deploymentLocal support from a partnerPossibility to request features directly from UI

Some features are somewhat "hidden" in different part of the systemSometimes the kiosk app on Android allows users to escape the kiosk mode (Android 7)Enrollment of devices can be a bit tricky when the device is stuck in "staged" mode

I like that the management is all web/cloud-based, so it can be accessed from anywhere. I like the ability to have devices in groups and to push out apps/app updates, profiles, etc. on a per-group basis. We have multiple satellite locations, and the groups perfect for that.

I don't like the overall clunkiness of the web interface. I don't like that it doesn't resize very well based on the size of your browser window (I use Chrome) even when there is clearly white space that it can fill in. I don't like that you have to re-assign devices from the Enrollment tab, but you can only see the Serial Number on the Inventory tab, so I have to switch back and forth to make sure I have the right device.

I really like how doing remote actions and remote connections are easy without intruding the user's privacy

Sometimes it is a bit difficult to deploy the agent and the MDM in new computers and can't be easily streamlined.

Easy to use and ManageEngine has a lot of information on their web page to configure and create profiles to our mdm devices.

The compatibility with some devices but it depends not only of MDM software. I think is an issue with other platforms specially with android and multiple manufacturer of the mobile device.

The low cost of entry is the best I found out there. We primarily use our MDM to put devices in multi-app kiosk mode. ME MDM provides us with everything we need in an MDM at an unbeatable price!

And, here's a story about my experience with ManageEngine's top-notch technical support ....
At first launch of the MDM, we discovered the app wasn't 100% compatible with our devices, because they were running a non-updatable older Android OS (ver 4.4.2). ME immediately went to work to figure out the problem. After about one month of testing and tweaking, their app developers delivered a fix and the app's successive version have all worked perfectly since. They truly put the customer first!

Honestly, I have no complaints about this app. But, to be fair, we're light users of the app...we only use it's geo-tracking and kiosk mode features. So, we've never put every feature of the app to the test. There may be a downside out there somewhere, but I haven't found one yet.

The deployment was relatively simple considering the rich set of features and options. I am always deeply impressed with ManageEngine's pre-sales support.

Just need to be very methodical when configuring and rolling out. The first new device I enrolled bricked and I am not exactly sure why, however I suspect it was because it was doing both manual and automated initial OS updates and something got corrupted. I had already applied the control to prevent factory reset.

The software enables smart control of the device and allow only one application to run on the android point of sale devices.

The difficulty to change settings of the MDM outside the portal from the device. There is no option to remedy the configurrations on the android device.

The tool is easy to use and deploy. it allows us to manage ios and android devices. you can manage Apps, Profiles, Security and can integrate with Apple Business and Android For Work.

The interface could be better, With iOS devices the management is good but if you want more security you should try other MDM.

I like that our users can have the apps they need sent to them remotely without using personal Apple Ids-
Easily transfer devices between users with out getting locked out by personal Apple sign in,

Sometimes it takes a day for changes to catch up to the device- offline devices have to wait until passcode unlocked for profile changes to update.

easy to implement
user-friendly interfaces
each step has a guideline below how to operate

some products are not inter-connected Desktop central to Asset explorer if it was connected it will be a powerful tool

Very easy to enrol devices so that was handy. Really enjoyed the ease of remote access too as it was fast. Deployment of apps silently or deploying to the store for the user to download was also very good. The location tracking too was very insightful too.

I think the user interface could be a bit nicer and pleasant to look at. It could also be a bit clearer on how to manage your devices as you do have to switch from tab to tab at times. It is also a bit annoying that you have to fully reset a device and enrol in order to have full control of a device however I did find with most MDM’s I’ve tested, this is the same.

Easy management of the device fleet, use of the application on several devices at once, the possibility of remote user support, secure work with samsung knox, quick resolution of the issue when contacting support.

Sometimes there are problems with installing the application with apk files (not from the Google store), the appearance of bugs in new versions when updating.

ManageEngine Mobile Device Manager Plus excels in integrating management for both Android and iOS devices within a single platform. This unified approach is extremely beneficial for maintaining consistency in device management strategies across diverse operating systems. The Android Kiosk feature is particularly impressive, offering robust capabilities and mature implementations that enhance device control and application management. Furthermore, the platform provides extensive customization options compatible with various Android versions, making it highly adaptable to different organizational needs. Adding devices, whether Android or iOS, is streamlined and user-friendly, facilitating easy scaling and management.

While the platform is generally user-friendly, its interface could use some improvement. The management console features numerous tabs and settings which can be overwhelming and sometimes complex, especially for new users. Simplifying the navigation and reducing the complexity of the interface could enhance the user experience significantly.

The product was easy to setup and very easy to use, it is pretty straight forward.

the option that i missed was to copy a existing profile, it would have saved some time creating a profile with a copy of a baseline.