Avis clients sur Envoy

I have not had a chance to use it. I've been trying to get registered for a couple of hours already.

Unable to register. The mobile app started with Let's Get Started, regardless of whether one is already registered or not. Next is enter email. It takes 90 seconds to come back with something (on a fast phone). Then email was found. I scan the code and I am in. But, the very first time I tried to log in, my company had not connected me with the app. Virtually the same log in process led me to create my own (personal) account, which I was not intending to do. Then when my company did add me to Envoy, now it seems my email exists in two Envoy accounts. When I log in now, I see some information (like company logo and full name) displayed, but it also seems to be my personal account that I had created. I am assuming the logo and full company name would come from my company domain the Envoy has on file. But I know it's my personal account, as there are no resources available, like no rooms etc.

Ok. How do I delete the account? I go through the (confusing) set of menus (my profile, then drop down for company, then manage accounts. In there I see my name (and email), select, and delete. It takes me to the Let's Get Started page. When I "log in" again, the same thing happens.

Ok. Let's try their support, right? Not available, as it is Saturday. Everybody in the company must be taking weekends off, there is no support. I must wait for Monday. But Monday is exactly what I am trying to reserve at the office, as the company policy is to use Envoy to be able to work at the office.

This product is very easy to integrate to an organization; the active directory synchronization keeps employee list accurate and is easy to set up. The entire visitor presentation experience is completely customizable to your organization's needs. Customer service/support is within minutes, connecting to a real person in a chat window and issues or improvement ideas are actually taken into account, and used for future releases....amazing have had two improvement ideas taken and incorporated into now current features.

Not much to dislike about this software; it does what it is designed to do, and does it very well.

Health Check - Regardless of vaccinations, COVID-19 is continuing to stay with variants and spikes throughout the states and countries. The safety of our Associates and visitors is important. We have an onsite RN who has been providing service since March of 2020 and he truly appreciates Envoy. By including Envoy into our daily routine, we've been able to ease the mind of associates and visitors. The program is easy to learn/use and the best part is "the Bot" and if the "bot" doesn't answer the question, we are immediately directed to a "live" person. This is definitely huge. There are many other safety or security programs that take 24-48 hours to respond. Kiosk Multi language is a great success and we hope to see more languages, i.e. Vietnamese, etc.

Side bar, when we view Protect and want to verify "employees expected" it jumps to Visitors. That has been the most confusing to many Executives , Managers, etc. Dashboard "Employee Registration" tab should only be available for viewing to Global Access Administrators and No one else! Settings is under Visitor tab and Settings should be on it's own tab.

1) It allows us to contact trace
2) Bright colors on mobile phones easy for Security to scan

1) The learning curve. As an administrator I have had to fumble through the software, making mistakes, asking our IT people for assistance on how to enter, modify and understand the features
2) Envoy support should have a teaching video that encompasses step by step usage and available features
3) Envoy support should be easily accessible by phone - I had to call / e-mail the sales rep to advise me
4) The Envoy sales rep got transferred to another dept but the new rep (whoever it is) has not yet introduced them self to me. We feel like we've been dropped.
5) Envoy does not allow the addition of extra fields that provide for easy data sorting by department.

Very straight forward to set up and user-friendly.

Haven't found any yet - been using it for almost a year (less the closed office of the last couple of months due to COVID). But have had nothing but positive feedback from users and even implemented in another office of ours, after they tried it here.

It was easy and I could access it on my mobile

Sometimes it was hard to tell which desk I was signing up for because it didn't match the loffice layout or didn't have picutres

We first started using Envoy to log visitors and vendors. It created a badge and worked really well. Then Covid happened. Envoy developed something called Protect. Now Employees as well as visitors and vendors are recorded in Envoy. Employees can use an app on their phone to answer health questions and secure a spot at work and the visitors and vendors are entered manually. The only drawback is that our touchless temperature taking screen cannot sync up with Envoy. That would have been perfect.

As I said in the above section, I wish that it could sync up with my touchless temperature taking screen.
Also, with Protect I'd like a little box next to each name that I could check once the person has their temperature taken - being able to record that in Envoy would be great.

I love that this tool allows everyone to be in the loop on when visitors have checked in. Whether you use the app, get emails, or other ways of notifications, you'll also be in the loop on when someone is there to see you. It also allows you to keep track of everyone onsite. From a security perspective, everyone is badged, and we know how visitors are by seeing the badge. It allows us to push out information meeting (e.g. WIFI, a map, other pertinent info) before a visitor even steps on site.

There's not much I dislike about the software. If I had to pick one thing it's that there's not enough security integrations with vendors at this time. They are slowly working on that though, so it should become less of an issue in the future.

I love the way it presents itself. Very professional and easy to use. It is a complement to our business and our brand. The support staff are extremely knowledgeable and helpful. Tell them what you're looking to do and if the solution cannot do it, it will most likely be developed. We tested multiple solutions, this is the solution that stood above the rest.

I haven't found anything I dislike about this application.

I love this tool. We have an integration that alerts us immediately when the Visitor checks in so we know they are ready for us. Also keeps track of visitors so that if a recurring visitor comes back, they don't have to fill out every field of required information. They can just put their name in and see the info entered previously and submit. It's pretty informative and clear for users to navigate.

Businesses can customize the fields to be confusing for visitors.

Having the ability to see who is on-site in the instance of an emergency is the largest benefit. Real-time data, knowing who is in your building and who signed out. Having custom Logos, splash screen etc. really make it feel custom.

AM General is using Premium subscription which is the best value, but prefer the Enterprise because of its features. It was difficult to justify the extra cost. A customized subscription would suit us best but is not offered by envoy. Unable to deploy sign-in flows across the company and having to individually make everyone up. The duplicate/copy feature is limited.

The software and hardware are easy to set up and implement. Visitors have no issues using the system to check in. The web interface for administration is easy to use and provides all the necessary information

Have to update the APP and IPADs occasionally.

- Ease of use
- Customer support
- Features
- Willingness to improve and add to meet customer demands
- Desktop Admin portal

The smartphone app is fine once you get used to it, but scheduling, self certifying and signing in the first few times is a bit clunky. We often have walk people through it. But once they do it a couple times, they are good to go.

really accessible. Helps track when clients are coming into the office. I use this every day at work.

sometimes disconnects from badge printer. It just makes it a little inconvenient when a guest is checking in.

App and the services offered are satisfactory

Easy to use and understandable, fluid in the transition