Avis clients sur HubSpot CRM

Le CRM est complet et il est gratuit. Il permet la gestion d'un SAV par ticket et un suivi simple de ces derniers.

Si on veut intégrer plus de fonctionnalités comme le marketing, les réseaux sociaux, la gestion de formulaires et le suivi des ventes. Il faut passer à la caisse et la facture peut être salée avec Hubspot.

- Workflow simple à prendre en main et variés- Pipeline de gestion commercial- Perso / AB test / segmentation email market simple et actionnable- Mise en place de rapport et dashboard rapide - Administration simple et épurée - Logiciel très UX Friendly

- Customisation un peu complexe à faire sans une équipe de dev (pour les grand compte)- Difficulté d'Analyse des séquences sales dans la contribution au closing- Formatage de la data un peu capricieuse (case sensitive)- Code action pas très UX Friendly, compliqué dans la lecture et l'indentation- Service Hub ne permet pas encore d'Afficher la santé et l'utilisation des clients en un seul endroit dans un environnement SaaS

il est automatisé en quelques cliques et son interface est motivant

il limite ses utilisateur à la beauté, pas de forts bénéfices

Tout est clair, souple et intuitif. Je suis parfaitement le tunnel de vente. Il permet de faire des choses complexes, je n'utilise pas toutes les fonctionnalités. J'ai utilisé des logiciels payant et beaucoup moins bien.

J'avais certaines questions pour la prise en main mais comme j'étais sur la version gratuite, je n'ai pas eu le droit à un support par email mais j'ai trouvé la solution en regardant les vidéos dans l'espace documentation

Excellent, très complet, très simple d'utilisation... Même en version gratuite !

Peut-être un peu trop complet pour mon utilisation. Beaucoup de paramètres possibles donc très long à configurer.

C'est vraiment interessant mais trop de tacas

Il faut bien se former à utiliser ca on perd du temps

Fonctionnalités étendues
Notoriété du produit

Système commercial automatisé et déshumanisé.
Lisez bien votre contrat, car il n'y a aucun recours possible.

Excellent, très bon outil de CRM. Très clair et assez simple d'utilisation.

Il y a beaucoup de fonctionnalités, peut-être même trop.

la gestion de la base de données, ce qui permet de gagner en temps sur le travail à grande échelle

Je n'ai vraiment pas trouvé des inconvénients significatifs à ce logiciel.

Hubspot CRM is a awesome and easy option that contain all the necessary or aquier basic features for your business. Its most beautiful features is its free versions available for all, it is all basic features which solve your difficulties which are confusing or non perfect to someone.
Hubspot crm is a very famous and best software in industries which are leading in software industries at this time. There are many other software version available in market which provides all necessary features but hubspot crm completed our sequence.
Here email to other Clint and chat with clints are actually crazy need on time.

Paid version could out of experience for large area but I likely to review its because this platform provides all necessary features to all your acquirement or need your company.
There are many software available in market but we get in quality in hubspot crm other than best. We can send industrial email for future time.

It is an excellent and practical application , through which I learned a lot of fields such as e-marketing, search engine optimization, email marketing and how to plan along-term content strategy and the best feature I appreciate you keep in touch with customers you deal with through his contact card

not many conclusions , except that it may be kind of expensive when you needs some features in the beginning compared to its competitors

I really wanted to be fair and find something that I like about HubSpot but, to be honest, when I tried to do so, I was unable. It has so many bugs, its control panel UX is so bad, the learning curve is so big and it lacks so many features, that this is the first review I make in Capterra where I cannot find anything I like of a piece of software.

Oh, god. I have TONS of things that not only I dislike, but HATE of HubSpot. 1) The learning curve is ridiculously big, as a result of a very badly designed UX and the constant bugs when using it. 2) You will need hours, days, weeks and sometimes months of hard work to design by yourself a decent landing page that will still lack many functionalities and look not so good. Their visual editor is really really bad, and coding in HubL is frustrating. And if you look for predesigned templates, most of them are terribly badly designed. It has issues every now and then, and you will lose contacts, automations will not work... a disaster. Their support chat works sometimes, sometimes not, just when they decide to make it available! Very careful with the Advanced Code Snippet box in your landing pages settings, don't place your tracking codes there: sometimes this doesn't work and you will lose retargeting opportunities. Also, email templates are terrible. Oh! And this one is the worst: if you tag your ads' URLs with UTM tags, HubSpot receives these tags but will not show you this info for all interactions, only for the interaction preceding the creation of the contact. TERRIBLE!!! I think this has to be the worst CRM ever in history!!!

Easy to use. Easy to train people on. Continuous updates from developers and very good customer and support service.

There’s not much to dislike. If I had to pick something it would be the pricing maybe.

The best factor among the many is that the tool can be easily organized according to your needs. This includes creating pipelines, tracking contacts, taking notes, and scheduling follow-ups for each contact, making it an ideal platform for lead generation and account closing processes.

When it comes to collaboration, the software falls short. Moreover, because it includes complex functionalities, the system has a steep learning curve for first-time users. Also, the provider should offer WhatsApp integration because it will automate the messages in the same way that we connect Gmail and Hubspot.

Ease of use; seamless intuitive attractive design, user experience which is probably most important aspect of any CRM

At times desired greater customizability

organized very well and high capacity to do the job for you

very expensive not so much business can afford a payment plan

It is the best one that organize your contact data properly. Its a centralized database, so that across the organisation can use it.One of the best tools for sales teams. Automates that data that can be understood by any team.Great reporting features such as sales dashboards and reports.Sales forecasting automation.

Its one of the best CRM tools, as of now do not have any cons

An amazing CRM solution that helps a lot in attracting more of the right audience, converting leads and correctly executing our campaigns.

So far I haven't found any cons using HubSpot.

It appears to cover everything, and it is quite industry neutral, allowing you to find what you require to support your business.Email templates and documents may be readily incorporated.Separate the leads based on the input.

We now have more marketing control and a better grasp of our history and present data thanks to HubSpot CRM.Automatically assigning a contact to a certain individualWhen adding contacts to sequences, not only emails, you may search by name.

HubSpot is easy to deploy and setup. I like that you can upload an excel spreadsheet with all your contacts and companies into HubSpot which allows the data to be quickly synced. In addition there are a lot of integrations available for various commonly used business software with HubSpot such as WooCommerce and WordPress.

There are some features that are limited or not available depending on your level of membership plan.

To HubSpot's credit, their CRM functions really quickly and its basic features have a very short learning curve -- we onboarded our sales teams in multiple parts, with inside first followed several months later by outside reps. The main CRM we used before HubSpot was Microsoft Dynamics, and we are still significantly based there, but I attribute the positive reception of a new (and dramatic) software shift to HubSpot's ease of use and quick accessibility of prospect information.

We've run into a similar problem several times due to our industry being so niche (and therefore, the information we collect tends to be highly customized). We have needed to organize and implement quite a few custom fields, which GENERALLY HubSpot's CRM is very good about -- however, there are some significantly important fields that cannot be changed at all, even by HubSpot. We also have had some issues with company associations -- if your prospects work in an industry in which one company can have multiple locations (and the distinction matters), HubSpot's CRM does not lend itself well to that at all.

We love the fact that hubspot enables us to keep a track of all our clients in one place. Not only that but it is free. The ability to import data from excel files allowed us to upgrade our database from google sheets and combined with hubspots internal database elevated the amount of info we had to hand on our clients, taking it to the next level. We also love the fact you can create custom fields to the CRM and different views for different users.

To be honest there is very little not to like with hubspot, in terms of the various software we use, this one takes a little more time to implement and adopt, however once customized to your requirements it becomes way easier to use.

Start using free, and scale up as you grow, that is relaxed
HubSpot's sales tools reside in your inbox (Gmail an so on), so you don't have to switch back and forth between different windows and can get your work done faster.

By connecting your email account to HubSpot, you can send and receive emails to and from all your contacts directly in their HubSpot contact record.

It very well may be seen that the product was brought into the world in the USA. On the off chance that, for instance, leads are consequently moved to Hubspot and the information is enhanced, then, at that point a few names become something different or the designing of the telephone numbers isn't completed effectively. We have essentially deactivated this capacity and make the leads physically or incorporate them by means of structures.

One of the pros with Hubspot is that your organization can operate out of one system instead of stitching together 4-5 management tools for sales, marketing, and admin.

The price point is really high when you start to get into all the package options and features. Users can certainly stitch together a cheaper monthly bill by using multiple dedicated services.

Easy to import contacts and create lists based on type of contact or type of connection. I like using this feature for organizing my contacts. I also like that I can add other users so that I can see the chronological timeline of all contact points without having to interact with the employee. Able to send emails out to specific lists easily and quickly.

Challenging to use at first and I had to google a lot to figure out how to use all the features. Issues with importing and not seeing all of the information but was about to troubleshoot on my own. Not super intuitive to start out.