ReviewTrackers

4,7 (172)
Donnez votre avis !
Logiciel de surveillance des avis client pour les entreprises à succursales multiples

Note globale

4,7 /5
(172)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,7/5
Support client
4,7/5

96%
des utilisateurs recommandent cette application
Classer par

172 avis

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great Software for Monitoring Reviews

Publié le 21/11/2018

I love Review Tracker. We had to cancel our subscription to this and other social tools at one...

I love Review Tracker. We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. It streamlines my day to day responsibilities and allows me to report to my team easily and effectively with pre-designed reports that provide all of the necessary information. My colleagues who consume the reports, find them easy to use and allows them to better understand how their locations are operating.

Avantages

This software is easy to use and it an effective to for monitoring and managing reviews as well as sharing data with other departments and the executive office. The customer service team is incredibly helpful and tries to make the process as easy to possible if you are having issues. It is a much more effective tool than responding to reviews on the individual platform as it is more intuitive and can bring multiple locations and review sites into one easy to use dashboard. It also collects historical data giving you the best picture possible of your reviews and ratings.

Inconvénients

While this product is easy to use, there are some down falls. If someone updates a review after it has been posted, Review Tracker does not bring in the updates unless you remove and re add the account. We can't respond to Facebook and TripAdvisor reviews directly from the platform, however, they do provide a link so you can quickly go to the review on the proper site. They do not currently allow you to read and respond to Facebook recommendations, however, they are working on adding this to the platform.

Réponse de InMoment

Thank you so much for the great review. It sounds like we were able to provide you and your team a lot of value with the monitoring, reporting and tools of the platform. We hope to welcome you back as a customer at some point in the future, as we miss you too!

In terms of Facebook, we have rolled out new functionality to allow you to respond to reviews in our dashboard and we also collect all "recommendations" as well.

We hope you come back and try us again, thank you for your business.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Managing and tracking customer contacts with ease

Publié le 28/09/2018

Having researched a few other platforms, I have come to the conclusion that it would take me a lot...

Having researched a few other platforms, I have come to the conclusion that it would take me a lot to switch. This site gives me more tools than its competition and at a lower price. It is without question a great value for what you get.

Avantages

The two things I appreciate most about review tracker are one, a single place that collects the reviews I need to respond to and share with my team and two, easy to produce metrics that I can share with my team so we can discuss areas of opportunity and successes.

Inconvénients

While Google reviews tend to populate very fast, reviews from other sites, especially Yelp take longer. When a review is one that I feel needs immediate attention, I tend to address it via my email alert as I have missed responding in a timely manner waiting on review tracker to update with the information.

Réponse de InMoment

Thank you so much for the great five star review! We really apprechiate taking the time to review your experience with ReviewTrackers from the past two years. In terms of speed, we are working on way to improve our technology to detect reviews faster but sometimes we are limited by our review site partners. Finally, we have a saying internally - we want to deliver "crazy" value. It sounds like we do that for you. Thank you for your business and we look forward to continuing ways to add value to you and your business. - ReviewTrackers Team

Aida
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

Dash board

Publié le 20/12/2019

Great ideas
Does help me when the figures are correct

Great ideas
Does help me when the figures are correct

Avantages

Easy to see all platforms and easy to navigate the pages

Inconvénients

Is not accurate
Response time ect
I report back to store owners
When the information is incorrect.
My job becomes very difficult to keep their trust in the business

Réponse de InMoment

Hi Aida, thanks very much for your review. We are so glad to hear that ReviewTrackers is providing you with greater visibility into online reviews and customer feedback across multiple platforms. We also hear you and your comments about response times shown in your dashboard. Our Customer Success team would love to help. Please send us a message via support@reviewtrackers.com so we can talk in greater detail about how you can maximize the value you're getting from ReviewTrackers.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Review Monitoring Made Easy

Publié le 03/07/2019

Avantages

This software allows for easy integration of all review sites to provide a clear overview of your brand image. All stored in one, simple interface, this software cuts down on time to respond and monitor.

Inconvénients

While using this software, I have encountered very little I dislike. It would be nice if there was a feature that showed the correlation or connections between reviews, be it a reviewer who multiple reviews on sites or a cohesive theme that appears. Preventative action advice would be helpful! Or a feature that allows you to gather all reviews and send to appropriate to team members with desired fields.

Réponse de InMoment

Hi there, thanks for taking the time to share your review with the Capterra community. We love hearing how ReviewTrackers helps you monitor online reviews easily. You can also reach out to your Customer Success manager and ask about how to discover trends, patterns, and themes within your review data - as well as how you can share this with stakeholders in your organization. Again, thanks for your extremely valuable feedback!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great product

Publié le 28/09/2018

Very easy to use. Support has always been professional.

Very easy to use. Support has always been professional.

Avantages

Review Trackers delivers me daily insight of my online reviews. The daily email is my favorite tool.

Inconvénients

I'm happy with the whole product. There are no issues I have.

Réponse de InMoment

Thank you so much for the great five star review. Happy to hear that the daily wrap up email is one of your favorite tools! We have worked hard to build out a lot of reporting and customization options in our email reporting, glad you are taking advantage of it. Thank you for being our customer and for your support. - ReviewTrackers Team

Utilisateur vérifié
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

We use review trackers to consolidate our online reviews and to keep everyone in the loop.

Publié le 23/04/2018

The ability to get a broad look at our online reviews in one spot.

The ability to get a broad look at our online reviews in one spot.

Avantages

I like the ability to get reporting to our team on a daily or weekly basis, depending on what they prefer. I do not have to go to each social platform to assess how we are doing . I feel, that for what we are using it for, it really serves our purpose.

Inconvénients

I wish that it would track Angie's List. I also wish that you could respond from the review tracker platform and be able to see the communication from start to finish on particular reviews. When I go on review tracker and it says"respond on google" when I click that it takes me to Google maps. It is definitely not easy to respond to a review.

Réponse de InMoment

Hi,
Thank you so much for your great review and your business. We really apprechiate your feedback and insights into how we can improve the experience for you. I would like to encourage you to reach out to your account manager, as you can take advantage of our integration with Google to respond within the dashboard as you mentioned in your review. Thank you again for your review and please do not hesitate to reach out to our support team if we can do more to support you to hit your goals and objectives for your online reputation and reviews. - ReviewTrackers Team

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Easy-to-use customer review tracking software

Publié le 20/12/2019

Reviews are very important in our business, and getting out ahead of them is there are some...

Reviews are very important in our business, and getting out ahead of them is there are some negative ones is vital. The daily updates keeps me informed on the most recent reviews quickly, so I we can respond in a timely manner. Fortunately, the vast majority of our reviews are positive!

Avantages

The dashboard is very easy to navigate, gives a quick snapshot of average rating, total reviews and where the reviews are coming from. I like the keywords feature, and being able to filter results easily. I also like the "Ask for reviews" feature.

Inconvénients

I really don't have anything negative to say about them. A good overall product.

Réponse de InMoment

Hi there, thank you for taking the time to write a detailed review of ReviewTrackers. Our team is thrilled to hear your feedback! And we're so glad that our software platform is helping you and your organization manage online reviews, discover keyword trends, and organize customer feedback and data. We wish you great success in the New Year (congratulations on those positive reviews!) and thank you again for supporting ReviewTrackers.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Manage your review easily

Publié le 30/05/2019

Avantages

The most brillaint thing about review tracker is that it helps you in saving lot of your time now you don't have to go here and there to check your reviews now you can easily check and reply these from one paltform.

Inconvénients

Reviewtracker is working great but there interface was a bit hard to inderstand for us.

Réponse de InMoment

Hi there, thanks for your review! We love hearing how our platform has helped you save time in managing your online reviews and responding to your customers. If you have any questions at all about the user interface, or about how you can maximize the platform, please don't hesitate to reach out to our CS team. We're always here to help you get the most out of ReviewTrackers!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Review Trackers Opinion

Publié le 19/10/2022

Avantages

What I like the most about the tool is that it allows us to track our results overtime and to understand which actions are being successfull and which are not. It also is excelent to the fact that it aggregates various platforms data into a single place.

Inconvénients

What I like the least about the tool is that the views it has available are not always what we would need, so some new visuals would be great as a linear view showing all campuses together and their avarage rate overtime.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Review Trackers on point

Publié le 05/10/2018

Avantages

I love the quick look 'at a glance' and how you can dive right in and take action. Love the new updates

Inconvénients

I have been using the system since it's inception and don't have any cons.

Réponse de InMoment

Thanks so much for being a customer for the past few years. Your support continues to inspire us to keep building great tools and software for our customers. Including the updated dashboard that you mentioned. We look forward to continuing to find ways to delight and take care of our customers like you. Thanks again - ReviewTrackers

Matt
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great for review monitoring and trend reporting

Publié le 17/07/2023

Has been great for monitoring and responding to reviews. Really like the randomized auto reply that...

Has been great for monitoring and responding to reviews. Really like the randomized auto reply that can be set by star rating.

Avantages

Great dashboard and trending of review ratings and trends

Inconvénients

Not a configurable dashboard. Can’t auto email out the dashboard report monthly

Cameron
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

One of the best ways manage reputation for yourself or clients.

Publié le 30/01/2023

Avantages

What I like most about Review Trackers is how easy the UI is and how you can have multiple accounts setup, making it seamless to switch from each of them.

Inconvénients

What I like the least about Review Trackers is how it doesn't show a live star rating from each social media platform.

Réponse de InMoment

Hi Cameron!

Thank you for taking the time to leave us a review, we really appreciate it. We will pass your feedback along to the team!

Carli
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Review Trackers Feedback

Publié le 18/07/2019

ReviewTrakers allows us to quickly and effectively respond to all our online reviews. The platform...

ReviewTrakers allows us to quickly and effectively respond to all our online reviews. The platform also, allows us to track our progress over time and see how each store is doing, compared to competitors in each market. It allows us to show when a review has been responded to, and easily share this feedback with our teams.

Avantages

Reviewtrackers allows us to centralize all our reviews, and review responses in one location. Through this platform, we can easily share feedback with our team and compare ourselves with competitors in each market we are in.

Inconvénients

ReviewTrackers has been essential in allowing us to effectively respond to all of our online reviews. In the future, I hope they can increase the character account on their smart responses section. As a company, we pride ourselves on making each response unique to the individual, in some cases we need to provide a more lengthy response for review platforms such as yelp. The smart response tool is an incredible feature, and we would love to leverage this tool by being able to provide longer written responses.

Réponse de InMoment

Hi Carli, thank you so much for sharing your valuable feedback with the Capterra community.

We're so happy to hear that you've had a great experience so far with ReviewTrackers, and that you've been using the platform to centralize your reviews (and review responses), share customer feedback with your team, and measure your restaurants against the competition.

Thank you also for the helpful suggestions about Smart Responses. We have already shared your review with our Product and Engineering teams. If there is anything else that you'd like to suggest, or if you have any questions, please do not hesitate to reach out to us.

Again, thank you for taking the time to review ReviewTrackers!

Kimberly
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Great tool for everything from PR to quality assurance!

Publié le 07/09/2022

Avantages

Ease of use
Reporting
Integration with other platforms (Yelp, Google, Facebook, etc)
Simplifying review collection to one platform

Inconvénients

Facebook integration can be a little spotty, but the support I've received from the RT team in addressing this has been helpful.

Réponse de InMoment

Hi Kimberly!

Thank you for taking the time to leave us a review on Capterra! We are glad to hear you are loving our software and reporting features. We appreciate the feedback you provided and we will pass it along to our team!

Kelcie
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Review from a Restaurant Org

Publié le 28/09/2018

I do enjoy review trackers more than I get frustrated with it and I would recommend it. Plus, the...

I do enjoy review trackers more than I get frustrated with it and I would recommend it. Plus, the support staff is super helpful, responds quickly, and is open to ideas and suggestions!

Avantages

I love that it pulls everything together into one place! We don't have to track down reviews from all over the web, and I LOVE that I can respond/tag reviews from the platform. Wish Yelp would be incorporated, but I know Yelp's a pain! Just glad we didn't loose access to the reviews from them.

Inconvénients

I wish it would take OUT all the rating/systems in place (or have an option to take out) the response time. At our Mothership Level, we respond to all our reviews, and we only respond to 1-3 stars. It's really annoying that it throws off the rest of the ranking data. Would love to see an option to opt out of this!

Also, would be great if we could upload negative emails (maybe similar to Facebook, on a 1-5 scale) to really get everything in to place!

Réponse de InMoment

Kelcie- thank you so much for the great review, we really apprechiate your feedback.
I spoke with our CS and product team, it sounds like they have already connected with you to learn more about how you use our product and how we can improve the experience for you. Thank you so much for your business and support. You make it possible for us to build great tools and software. Thank you.

Beth
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great product

Publié le 30/08/2022

great product and support

great product and support

Avantages

Review management. We use this to ensure that we know what reviews are our there so we can respond immediately.

Inconvénients

I'd like it to be easier to send review requests to prospects. We'd like our CRM to be integrated but there is a charge so we have not done it.

Réponse de InMoment

Hi Beth!

Thank you for taking the time to leave us a Capterra review! We are so happy to hear you are loving our product! The feedback you left is valuable and will be forwarded to our team. Thanks again!

Alexis
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

My experience as a social media manager on reviewtrackers

Publié le 07/09/2022

Avantages

I love how it's a great tool for social listening. I can easily find trends as to what our guests are saying and use that information to report back to our operations team and make smarter marketing decisions.

Inconvénients

I wish I could bookmark certain keywords and just be able to see reveiws for those keywords under those bookmarks. I don't like that I have to constantly type and search what keywords I am looking for.

Réponse de InMoment

Hello Alexis!

Thank you for taking the time to leave us a review on Capterra! We are happy to hear how easy it is for you to see trends in your market, which helps you make strong business decisions! Your feedback is valuable and we truly appreciate it, we will be passing it along to our team.

Kevin
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

All in one

Publié le 25/10/2022

As a company we enjoy this product. We have had other companies try to sell us on similar...

As a company we enjoy this product. We have had other companies try to sell us on similar products, but nothing matches what Review Trackers is able to do and it's a good value.

Avantages

The ease in which you can see your reviews.

Inconvénients

Only con is the compatibility with Yelp, more of an issue with Yelp. They make it difficult to respond to customers.

Réponse de InMoment

Hi Kevin! We are thrilled to hear how happy you are with our product, customer satisfaction is our number one priority. Thanks for leaving a review!

Lindsey
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Review Trackers Keeps Us on Track!

Publié le 01/10/2018

We love Review Trackers!! Our customer service rep and her team have been so accommodating to our...

We love Review Trackers!! Our customer service rep and her team have been so accommodating to our needs and have helped us with any question or concerns that have arisen. We love the new updates to the interface and look forward to a long relationship with their company.

Avantages

We really appreciate the way Review Trackers organizes all of our online reviews into one easy-to-access location. It allows us to free up our time to focus on caring for our guests instead of hunting down our reviews.

Inconvénients

When we first started using the software, it took a bit of time to learn the interface. Yet they have made many updates and have online training videos to get the most use from Review Trackers.

Réponse de InMoment

We look forward to a long relationship with you as well Lindsey! Very happy to hear how easy it is for you to use, that is one of our goals we work hard to deliver on. Thanks for being a customer. - ReviewTrackers

Katie
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Game Changer

Publié le 11/07/2019

My overall experience with ReviewTrackers has been great. The user interface is extremely easy to...

My overall experience with ReviewTrackers has been great. The user interface is extremely easy to use and the features that they offer are extremely valuable. The sales rep was extremely friendly and the ReviewTrackers team has been very helpful in solving any problems we have had.

Avantages

Ease of use. This platform is one of the best out there. Their user interface is extremely easy to navigate the capabilities are incredible.

Inconvénients

The rep that sold and trained us on the platform did not stay with us. Would like to have the same point of contact throughout the entire process.

Réponse de InMoment

Hi Katie, thank you so much for sharing such a great review here on Capterra. We love the title of your review: "Game Changer"! We're also thrilled to hear your opinion on the simplicity and ease of use of our software platform.

Thanks again for your review, and if you have more feedback to share, please do not hesitate to let us know.

Ricardo
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We loved the product

Publié le 28/10/2022

Overall we loved the product. With the functionality it offers us, our customer relations have...

Overall we loved the product. With the functionality it offers us, our customer relations have improved 100% and we won them.

Avantages

Easy to use. Fast and solution-oriented customer support. Customizable. Reasonable price high performance.

Inconvénients

We have had no problems with the service.

Réponse de InMoment

Hi Ricardo!

We are thrilled to hear you are loving our product and appreciate you taking the time to leave us a review!

ALISON
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great review aggregation

Publié le 01/10/2018

Avantages

It saves us a lot of time! Instead of having to look at tons of different review sites for multiple locations, it all lives conveniently in the ReviewTrackers dashboard which is very easy to use.

Inconvénients

They've recently made a change where you have to email them to update links, which is not very convenient as sometimes they add incorrect links to begin with. They respond quickly, but I prefer this functionality without the additional step.

Réponse de InMoment

Hey Alison - Thank you so much for the feedback on how we can improve. I have taken your feedback and shared it directly with our product team. I also want to say thank you so much for your support as a long term customer, we work hard to deliver a great product to your team. Your support and feedback, makes that possible. - ReviewTrackers

Krystle
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Review Tracker Review

Publié le 18/12/2019

overall this is a nice one stop shop for tracking our guest feedback.

overall this is a nice one stop shop for tracking our guest feedback.

Avantages

I like the ease of this product. I love the different time frames I can pull for one or multiple locations. I also love the email notifications on the 1 and 2 star reviews.

Inconvénients

upon logging in the time frame is set to 2017, which is weird. Such a small thing but when adjusting the time frame each monday to pull numbers it annoys me.
sometimes when a google review comes in it says no feedback but going on google you can see there is a comment.

Réponse de InMoment

Hi Krystle, thank you so much for taking the time to write a review here on Capterra. We love that you're customizing your review notifications, as well as filtering your review data based on specific time frames. We also appreciate your candid feedback about the dashboard; if you encounter any issues, our Customer Success team is always happy to help! Again, thanks for rating ReviewTrackers!

Shayna
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

ReviewTrackers has been critical to the success of our reputation management strategy.

Publié le 22/09/2017

Avantages

Easy to use. Robust without being overwhelming. Customer support is unmatched. Never run into any technical problems. The ReviewTrackers team is also enhancing their product/service offerings and the site functionality so it just keeps getting better.

Inconvénients

A face lift of the site might be nice, visually speaking. Maybe updating the color scheme or making it a little easier on the eyes. I don't particular love when sites revamp and you can't find anything but at the same time it might be refreshing if they redesigned it a little bit.

Réponse de InMoment

Shayna,
Thank you so much for the 5 star review, we really apprechiate it! I also wanted to thank you for being a customer of ours the past few years. We took your advice and I am sure as you know now we have rolled out our new dashboard based on the feedback from customers like you. Thanks again for your business. - ReviewTrackers Team

HERNAN
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great tool, excellent team

Publié le 16/10/2019

Started a long time ago in Latin America because I´m confident it will grow a lot here in the next...

Started a long time ago in Latin America because I´m confident it will grow a lot here in the next few years

Avantages

It´s really easy to see the pros about using the software. Every feature is tangible.

Inconvénients

I don´t really feel i have to dislike someting. Maybe some review sites in latin america should be added.

Réponse de InMoment

Hi Hernan,

Thanks for taking the time to share your review here on Capterra. It seems like you've had a positive experience with ReviewTrackers so far. We're happy you find our software platform easy to use and valuable for your team! Feel free to contact us directly and share any additional feedback or helpful suggestions you may have. Again, thanks for your review!