Avis clients sur ConnectWise ScreenConnect

I really like the fact that we can own an on-premise license and not be tied to a contract. It also does not leave any client software installed.

Purchasing additional licenses is harder than it should be, I've reached out to them several times and no one has called me back,

It's very convenient to be able to speak with our IT staff in real time, and the interface is so user-friendly. Characteristics of multipurposeness. It's a great option for anything from meetings to remote access to help desks to education and so much more. As a tool for establishing a remote desktop connection, ConnectWise Control excels.

It's possible to watch the screens of computers while they're in operation, without needing to connect to them. Better design for the dashboard is needed.

Cost was competitive compared to others and it had a good toolset for remote control.

connectwise support seems like they could care less that I was having problems.

We appreciate its user-friendliness and the fact that we were always able to get a prompt response from their helpful support team, suggesting options that would work best for us. ConnectWise is one of the best remote access solutions because of its encryption feature, which keeps our data safe while being transmitted and received via the platform.

The ConnectWise platform has provided us with far more advantages than drawbacks, but we have noticed that the mobile version is often much slower than the desktop version.

The ease of set up, price, LDAP intergration, RDM (Devolutions Remote Desktop Manager) integration, email notifications

The set up of email notifications can be a little difficult to master. Once mastered, it's quite simple.

Works with any browser, doesn't use a lot of resources, allows us to provide full service remote management to our customers, easy to install on many computers, and is economical.

The default color theme is red, which is annoying to me. That's the worst thing I can say about the software.

Extremely efficient and quick for remotely connecting to servers and computers. Software rarely has issues installing and once in place, remote access is seconds away once initiating.

The cost of the software is a downside. The ConnectWise suite is the Cadillac of MSP software but it will cost one. Highly recommend the suite as Control is extremely efficient.

My favorite features are the simple dashboard and how you can invite users to share their devices from a direct link or by sending them a short url where they type the session number (really useful when dealing with someone over the phone). I also like how the dashboard shows information about the devices such as memory usage, model, etc.

I've had issues with certain mac devices where the software has extra requirements (a specific java version, for example), which has made it more difficult to use for users. Mobile access isn't as friendly.

You can deploy the software or your own server
The pricing model is great and you do not feel ripped off
You can choose or not to maintain support
Fast and responsive
Fully customizable

IT is a bit trickier to setup properly with an SSL Certificate
Some aspects of customization are a bit nebulous.

Ease of use, scalability, built in workflows

Support is almost non-existent, and product can be a bit slow

We have access to our client's computers at one of the cheapest endpoint costs out there. Our server went down at one point for various reasons and we lost the complete configuration. We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key. Support saved us.

When we did the restore, it didn't preserve the groups that we had segmented our clients into. We had to take alot of time to restore the configuration environment that we had set up.

Easy to use. Reliable. great dashboard.

It does everything I need and surprises me with things I didnt know I needed!

Ease of setup and configuration.
Personal landing page for remote clients.
Quickly see online status, system specifications and ram usage
Easily issue commands to system and transfer files.

Upgrading and sometimes new clients have issues associating with account. Once in awhilenanfew workstations refuse to update and manually installing fails.

Price is on the high side compared to some offerings. Screenshot is nice but really too small to be of ant use

There is a lot to like about the platform. From an easy-to-use instant platform, to a strong access agent. It does a lot well, and there isn't a lot it doesn't do well.

I love the idea of the toolkit, where you can pre-upload commonly-used tools.

I also like that the software seems to be taking some steps forward as time goes on as well.

Always have to turn down to Low setting. Doesn't seem as optimized for bandwidth as other tools. Lack of CNAME ability; Doesn't seem to work right no matter how you set it up to make the site look like your own. Very awkward to customize look-feel, even with third-party add-ons.

Performance is fast over most internet connections. It takes less than two seconds to to connect to a session and begin working with a remote user.

Marketplace for add-ons / extensions is bare, I would love to see more options for extending the functionality of the application.

Ease of use for both the IT provider and he client. Really easy to setup and configure. Provides a nice customized link for the customer to go to get the support software and install it. Monitoring of the clients computers is very well thought out and extremely easy to find the customer I need to connect to.

I honestly have no Cons at this time. I've been extremely happy with the software. I switched to ConnectWise after using of the competitors software. Pricing for ConnectWise is better and the setup part for the customer to obtain the download for assistance is far better.

It is always working. I have come to rely on this service. Setting up new workstations is a quick thing AND have the ability to support other workstations outside my network.

It MAY be a bit clunky or difficult to get add-ons to work

We love the price, the quality, the speed, the access, ability to share control with our customers and the amazing 24/7 Support!!

The organization and search abilities are not the greatest within the software.

ConnectWise Control simply works as expected. There are very few issues with remote control access. The tools included with the software typically work without issue. Installation is quick and easy.

Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself. Fortunately, I have not needed to contact support often.

I really like the ease with which I can connect with my customer's machines. Also, their command center at the top middle of the screen sometimes gets in the way but can be moved around. That Command center has some impressive tools in it, more than most, and they are very useful. From the Managed Toolbox that you can completely customize with your own tools to the help box which lets you do Google searches without leaving the application. The chat feature works as expected but could be improved. And it's affordable.

When you chat with a customer and sent the chat, it would be nice if the customer's chat window popped up on the customer's screen with your chat, instead of blinking on the Task Bar. I usually have to go to the customer's machine, click on the blinking ConnecWise Control icon to let the customer know that I have information or an answer for them.

The service/local application. Its so fast to reconnect after disconnection. It is so reliable in staying up even when the machine is under great stress otherwise. This is just a solid piece of software that does exactly what it needs to and then some.
The added features are all cohesive and add to the experience of remotely assisting our customers.
This tool filled a VERY much needed gap in the ConnectWise suite of tools and really made for a holy trinity for technicians day to day ease of use in working tickets in Manage, running commands and maintenance out of Automate, and immediately helping clients with Control.

Managing the server yourself had the usual annoyances of having to do so, but also the positives. I believe they will host you now as well. Honestly there is very little poor to say about this product!

There are several things that I like about ConnectWise Control:Wide range of connectivity options: ConnectWise Control supports a variety of protocols and technologies for connecting to and controlling devices, including Remote Desktop Protocol (RDP), VNC, and SSH. This allows users to easily connect to and control a wide range of devices using the software.Reliability: ConnectWise Control is generally considered to be a reliable and dependable tool for remote support and remote access. It has a track record of being able to establish and maintain stable connections, which is essential for effective remote support and access.Ease of use: ConnectWise Control is designed to be easy to use, even for users who are not particularly technical. The software has a user-friendly interface and includes a range of helpful features, such as chat and messaging tools, that make it easy for users to communicate and collaborate with others while working remotely.Overall, I think ConnectWise Control is a powerful and reliable tool for remote support and remote access, and is a valuable addition to any IT professional or customer service team's toolkit

There are a few things that I did not like about ConnectWise Control:Pricing structure: Some users have reported that the pricing structure for ConnectWise Control can be somewhat complex and may not always be clearly communicated. This can make it difficult for users to understand exactly how much they will be paying for the software and what features are included in their subscription.Limited platform support: ConnectWise Control is primarily designed to work with Windows and macOS devices. While it is possible to use the software to remotely access and control other types of devices, such as Linux servers, the support for these platforms may be limited compared to Windows and macOS.Complexity: While ConnectWise Control is generally easy to use, the software can be somewhat complex to set up and configure, especially for users who are not particularly technical. This can make it challenging for users to get the software up and running, especially if they encounter any issues or problems.Overall, while I think ConnectWise Control is a powerful and reliable tool for remote support and remote access, it does have some limitations and drawbacks that users should be aware of.

ConnectWise Control is a fully featured remote support platform that does exactly what it says it will do "Remote Support That Just Works". Being cloud based, it allows support sessions to be started from anywhere that an internet connection exists.

I predominantly use Apple platforms, and I find the desktop and mobile applications work seamlessly when supporting Windows clients.

I particularly like the Support and Access features, the former being most suited to temporary support sessions, and the latter for effortless connection to clients on an ongoing as required basis. Access also allows client machine connections to be saved with Machine or user defined Specific value for machine name and additionally Organisation name, which simplifies the process of selecting the machine with the ability to save . A nifty feature built into Support allows for push installation of the Access agent, in the background, where ongoing support is deemed necessary. A handy Build Installer provides all possible machine connection build options.

Visual indicators show when Host and Client machines are connected to ConnectWise Control, which takes the guesswork out of knowing when your clients are online and have connected successfully.

Help and support features built right into the portal save time.

Another nifty feature is a visual record of clients running older versions of the support agent, complete with the ability to push the updated client out to affected machines.

A software agent needs to be installed on machines before support sessions can be established, and while the process is straight-forward, the need for users to click on the installer after it has downloaded is missed by some users.

I also find that when switching between my local desktop and the remote desktop, at times the remote machine responses are not as expected. I simply press the command key (Mac) while highlighting the remote machine and this usually overcomes the issue, or disconnect and reconnect the session.

Price/value, Installs fast on my client's PCs, very configurable, works well with multiple monitors (now), faster than TeamViewer.

Oh, that easy... The chat window is the absolute worst!

First of all ... If you go look at my chat logs you will see that I use it all day long, A LOT! Probably 200 messages a day maybe more for 2 years!

I wrote that type of chat system in 2002 with visual basic. It is not object-oriented and barely HTML friendly. I suggest you embrace one of the chat libraries standards. so you don't have to roll your own.

NUMBER ONE COMPLAINT
It needs the ability to change my message after I have submitted it. It is so frustrating to accidentally misspell something and have no way of fixing it.

When copying a prior message (to refere to It) your font is WHITE therefore if I paste it back into the chat window it is still white. (white on white!) Hello... How did the testing team miss this!

It needs to remember my partial chat (un-submitted) message, even after losing connection and reconnecting or exiting and rerunning the app.

It needs a search feature. (I know your code is only buffering back a short distance back, but at least search with the current buffer!) I can always scroll back further and further to expand my search.

It needs to have a spell checker, (Or instantiate a COM Control of IE, Chrome and the spell checker will magically work!)

I love the ease of use this software offers and the remote clipboard and file transfer tools. It is an excellent tool.

The customer service is by for the biggest issue with this software. The response time of the support is difficult to deal with.