--- description: Helprace : qu'en pensent les utilisateurs ? Lisez les avis sur Helprace, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Helprace - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [Helprace](/software/102373/helprace) # Helprace Canonical: https://www.getapp.fr/software/102373/helprace Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/102373/helprace?page=2) > Helprace est une solution de service client tout-en-un qui permet aux entreprises de toutes tailles de gérer le support client en offrant un système de cas d'assistance via un centre d'aide, une base de connaissance et une communauté de retours au sein d'une même application. > > Conclusion : 7 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Helprace - Principaux avantages Avec une base de connaissances, vos clients ont une occasion de bénéficier d'une expérience libre-service complète avant qu'ils soient obligés d'appeler le support ou soumettre / ouvrir un ticket. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 7 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Helprace - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 10,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Prix**: Choisissez parmi les plans suivants: Tickets (9 $ / mois) Base de connaissances (9 $ / mois) Communauté (9 $ / mois) Helpdesk (Tickets + Base de connaissances, 18 $ / mois) Self-Service (Base de connaissances + Communauté, 18 $ / mois) Complet (Tickets + Community + Knowledge Base, 27 $ / mois) Gratuit, essai de 30 jours sur tous les plans - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - API - Actions découlant d'un événement - Aide à la décision - Alertes/Notifications - Alerts/Escalation - Authentification unique - Automatisation du marketing - Autoresponders - Autorisations basées sur les rôles - Base de données de clients - CRM - Catalog Management - Champs personnalisables - Classement des idées - Communication multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Définition des priorités - Emplacements multiples - Enquêtes et feedback ## Intégrations (4 au total) - Email Validation - Google Analytics 360 - Meta for Business - WordPress ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de gestion des avis](https://www.getapp.fr/directory/575/feedback-and-reviews-management/software) - [Logiciels de gestion des services d'assistance](https://www.getapp.fr/directory/580/issue-tracking/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Zoho Desk](https://www.getapp.fr/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 3. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [TeamSupport](https://www.getapp.fr/software/8670/teamsupport) — 4.5/5 (848 reviews) 5. [Bitrix24](https://www.getapp.fr/software/90602/bitrix24) — 4.2/5 (984 reviews) ## Avis ### "Helprace makes our customers happy" — 5.0/5 > **Alex** | *26 décembre 2015* | Internet > > **Avantages**: I really like the way Helprace seamlessly blends the help desk and the community. Some customer conversations deserve to be in the open and some need to be private. This doesn't only help deflect ticket numbers but it keeps our customers happy. > > **Inconvénients**: I'd like to integrate Helprace with Slack because we all use it around the office and love it. > > As a software depeloper, I am happy with Helprace. I use the ticketing and community applications. I actually look forward to reading new ideas, questions, (and even issues) that are brought up by my users. It can be challenging to address everyone, but it's great that communication is transparent and visible to others who may have the same question. Another thing to note is that we moved straight from email, so the help desk was a breath of fresh air for my small support team of 4. I can see what everyone is doing, and get notified when the going gets tough and I need to intervene. With the help of internal notes, canned responses and tags, we can build a pool of great replies so that we can offer faster service later. This, coupled with the community shows our customers that we care about their business. We find that most customers will look into the community before asking a question. That way, if a customer gets their answer within a few seconds, they will feel that much more confident about the brand. Last but not least, I really like how the customer doesn't have to sign in to send a ticket or browse the community. Of course, if they'd like to join in on the conversation, they need to sign in, but social sign-in makes it super easy. I'd like the ability to integrate Helprace with Slack but I guess that's because we rely on it so much. ----- ### "Great feedback and support software" — 5.0/5 > **Piotr** | *21 juillet 2020* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: I love the integration of ticketing system, forum and ideas/feedback forum. > > **Inconvénients**: There are some small UX issues but I can't remember any right now. > > We migrated fro UserVoice after they raised price 11 fold. We are a very satisfied customer since then. ----- ### "Terrible Software" — 4.0/5 > **Jacob** | *16 septembre 2018* | Vente au détail | Taux de recommandation : 6.0/10 > > **Avantages**: I love that I can view my customer information all in one place within the customers tab > > **Inconvénients**: I hate that I have to subscribe to different parts of the service just to have a complete software to support my customers. I cannot even get my customers to email me during the free trial let alone using it. The forums feature does not work for me, It's often slow when loading and the features suck. > > I have suggested many features to the Helprace team and the response always said is " We'll to take your request into consideration" They never ask you to elaborate further like any other company would and they never thank you ----- ### "Very effective and easy to use" — 5.0/5 > **Ken** | *10 mai 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: cost effective and easy to use. very effective in giving customers a help and support platforms and services > > **Inconvénients**: integration with other CSM or email services that are commonly used in the customer service industry > > great customer help portal with minimum efforts ----- ### "Helprace Gets the Job Done" — 4.0/5 > **Utilisateur vérifié** | *2 février 2019* | Services financiers | Taux de recommandation : 6.0/10 > > **Avantages**: Able to track all of your customers and interactions with customers in a single place. Also provides some visual insights into your communication, such as graphs and charts. > > **Inconvénients**: Helprace is somewhat barebones as a software. I wish it would add more features, but it seems as though the company is reluctant to keep adding to the software. For the basic needs, however, Helprace suffices. > > Helprace is pretty basic and for lower-scale businesses, but ends up accomplishing the job when it comes to reaching out to and staying in contact with your customers. ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/102373/helprace?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/102373/helprace) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées