UserEcho

UserEcho

Interactive customer support & feedback community

4/5 (2 avis)
Shaun K.
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Best software company/app I've ever dealt with

Publié le 16/03/2016
Provenance de l'avis : GetApp

I've been using UserEcho for a while now and I'm so happy with it. I can't say enough positive things about the people who run the company and serve their customers. I've never felt so valued as a customer before - they are immediate to respond and help me reach my goal - making custom hacks/adjustments to my website free of charge. It's incredible. They should really charge more - it's a steal the value we're getting right now.

Avantages

Powerful search feature let's customers/users find the info they need
UserEcho is very inexpensive ($15/mo per admin)
Customer service provided is second to NONE
User voting system is awesome

Inconvénients

Design layout builder is a little clunky, but not too bad

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Utilisateur vérifié
Secteur d'activité: Services financiers
Taille de l'entreprise: 201-500 employés
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Not the best

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 03/10/2019
Provenance de l'avis : Capterra

There are many better alternatives but this one's cheap.

Avantages

The price.
And it integrates a few useful features into one single product.

Inconvénients

Uncomfortable and ugly, outdated design, a bit laggy, a bit buggy...

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 3.0/10