2 avis

Logi Info

Plateforme pour la création d'applications analytiques intégrées et riches.

1,5 /5 (2 avis) Donnez votre avis !
Note globale
1,5
/
5
Rapport qualité-prix
1
Fonctionnalités
2,5
Simplicité d'utilisation
1,5
Support client
1
0% des utilisateurs recommandent cette application
2 avis
Mike L.
Secteur d'activité: Philanthropie
Taille de l'entreprise: 201-500 employés
Traduire en français

Logi Ananlytics Fails fto support security updates

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/11/2017
Provenance de l'avis : SoftwareAdvice

While the product Logi Info has more horsepower than we needed and costs more than we should have spent to develop reports, once it's set it works well. The huge downside for us and the reason we had to leave Logi is that the support team was unable to resolve a security requirement enforced from our data source (Salesforce - TLS 1.1 encryption). The support team spent more than 2 months to try and resolve and was unable to resolve during that time.

We had bought into the product and was able to develop what we needed with the help of one of their premier partners, dbSeer. However looking back, the costs were too much and the development method employed may have been the reason we were unable to meet what should have been a simple security requirement.

Unfortunately we lost out in a big way by terminating our relationship in advance of the contract expiration and lost out on what to us is a large sum of money. On top of that Logi support required us to purchase additional software in hopes to remedy the situation but it didn’t and we were unable to get a refund. All said and done, Logi refused to refund the amounts we believed through their failures was due to us.

So all in all were not happy that we had to quickly scramble to get another solution in place before the security requirement expired. The only good side is that Salesforce gave us multiple grace periods which was so helpful so we could find something else that would work for us.

A small non-profit that we are probably made a bad decision in the first place partnering with Logi. Partly our fault but when it came to being there for us and taking responsibility Logi left us in the cold.

Avantages

It can do anything you want it to do with ones data as long as you don't mind the development costs.

Inconvénients

Complicated relationships with data sources that make it very expensive to maintain and support gave up on us when we needed them the most.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Alby M.
Secteur d'activité: Services d'information
Taille de l'entreprise: 13-50 employés

Note sans commentaire

Logiciel utilisé Autre pendant Essai gratuit
Publié le 26/06/2017
Provenance de l'avis : GetApp

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10