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3 avis
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Using as a service desk but unfortunately not the most ideal
Publié le 16/09/2022
Avantages
There is automated timesheet tracking for each tickets.
Inconvénients
Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
Alternatives envisagées
Jira-
Provenance de l'avis
Note globale
Good solution to combine voice of the customer with product management
Publié le 04/05/2011
It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
Avantages
For a first-time user of the product, I thought support was excellent
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 51-200 employés
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Publié le 08/05/2017
