Avis clients sur Atera

Tarif agressif sur ce marché. Ultra simple à déployer et à utiliser. Le design est plutôt épuré, on ne se perd pas dans l'interface malgré toutes les fonctionnalités présentes. L'intégration native des outils PMAD, sécurité, backup...

La francisation n'est pas encore parfaite ni présente partout. La facturation uniquement en dollars par CB. Le support en français pas toujours disponible.

Nous aimons, son ergonomie générale plutôt accessible et engageante

Oui, il manque la possibilité d’avoir un IT documentation

Possibilité de mettre à jour les systèmes de tous les clients en quelques clics

Le dashboard n'indique pas si le système antivirus des postes est à jour. Pas de visibilité non plus sur l'état physique des disques durs

La facilité d'utilisation, la prise en main des outils, l'interface utilisateur.

Quelques problèmes avec les vues qui peuvent ne plus être fonctionnelles.

Devrait être corrigé dans la prochaine interface utilisateur.

Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)

Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB)

REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.

Easy to keep track of all customers and their equipment. The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also. Pushing scripts remotely, installing software remotely and the automation of patch management is incredible and invaluable to my job. My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

Honestly I have not dug into every part of the software because I just have no need to use every single feature. The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer

As soon you have more than a thousand devices it's time to switch away

Patch management is not working properly

Atera address all the needs of an MSP, offering a smart licensing model based on technicians insetd of agents.

Atera lacks of some feature, if compared with other MSP Platform, but developers are investing to improve it on a regular basis

I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing

The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.

A pleasant gui and easy navigation are standout features. The strong search engine is very helpful.

Some of the helpdesk is a little confusing and we're still getting the hang of it. Until it's tuned, it can be "noisy" with alerts.

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location.

Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent

Nothing to Dislike but Lack of Linux agent is killing us.

For us it is all about problem alerting and remote management both of which work extremely well for us. I also use (lightly) the patching tools.

I still find the patching and scripting tools to be a bit of a bother. My biggest complaint is the patching tool that does scheduling does not seem to pick up machines "after the fact" if they are not online when the schedule fires. The tool itself works well, it is the scheduler that seems to have issues.

It's an all in one IT solution to managing Computers, Tickets and much more. Very easy to use and understand.

It's buggy, when it works it works great, but in my environment, we've already migrated away from Atera as a Ticketing solution. We still use it for accessing computers remotely during the Pandemic, but unfortunately whether or not I'll actually be able to connect to these computers is a flip of the coin. Only seems to work 50% of the time.

First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support

Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.

Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

Best part is how easy and simply can create automation yours for patch management and maintenance task that save hours on doing myself. The audit report can give you a great forecast of equipment that should be replace or is in the need of some attention. Then the integration of 3rd services like bitdefender and Acronis is awesome to have in one dashboard. Finally the Work from home for end user gets thumbs ups from everyone using it.

Billing of third party applications does get confusing a bit.

Very easy to install, immediate access to computers and can see all necessary information. The automated profiles is a game changer.

Have had issues when we took over from another IT company that was using Atera. Had to get a different uninstall script .bat file to remove their connection. (vs simple uninstall of Atera) It would be nice if that script were included in the Atera uninstaller.

The monitoring part of Atera is great. It allows a lot of customization, snmp monitoring and per-customer settings. Setting custom thresholds is easy. The dashboard gives exactly what we need to monitor all our customers systems at a glance. The ability to create a custom installer for each client saves a lot of time populating all the devices to the correct client. The per technician pricing with unlimited devices was a big pro over the competition. The patch management does a good job overall and being able to powershell into a computer to restart services and run commands without interrupting a user helps a lot.

Reporting and ticketing definitely needs to mature. Reporting is very basic with almost no customization. You can create custom fields for devices, but there is no way to show them on any report. The ticketing is a very cumbersome process. Starting a ticket is easy, but if you try to edit one after the fact it forces you to create a new time entry email (yes email), that you must delete if you don't want to keep it. Then you can edit the original entry. Another big glitch, on the tickets there is a big description box to enter comments, but they do not show up on the time sheet/billing report or any other report. To get the technicians notes to show up for billing, you have to go back into the ticket and edit the individual time entry and type in a new description. The "comments" on the original ticket don't show up anywhere except by mousing-over the list of tickets - not on any reports. Only the separate description that you can only access by editing a ticket shows up anywhere. For us having to do so much extra manual work makes the ticketing/billing part pretty useless. It has a lot of potential, but still needs a lot of work. I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now. While the SplashTop works great, we are still using GoToAssist for remote support; since it gives a notes filed when a session ends that we can use for billing, until ticketing matures.

Low cost of entry and low monthly cost
No cost for per agent
VERY easy setup
VERY easy to use

Not as feature rich as some of the pricier competitors, but since moving to Microsoft Azure, they have been adding new features left and right!

It's easy to use, the script library is growing and very useful.

Splashtop remote access - It works well, but I would really like to be able to view multiple remote monitors at the same time!

I love the amount of easy organization, the full functionality for device agent software, reporting, alerts, and overall ease of use that sits at the point of not being overblown and too much to work with.

I have yet to find something I do not like, but I wish there was more granular control per agent on being able to select what is reported on for alerts.

Remote connectivity and alerting of critical mass on server infrastructure

Customer support... All I ever hear is this is going to be added to the application soon regarding features and wish lists.

We love the white label branding and the assorted options to access our clients via multiple remote tools.

There are not as many vendor integrations with other MSP tools as I would like. It took us a while to find an outsourced NOC and Help desk firm that would use Atera.

Price Model per Technician
Well Designed Interface
Well Designed Tool System
Responsive Atera Support

Would be great if they offered reasonable prices consulting services to understand and implement IT Automation / Patching / Scripts, etc.