--- description: UseResponse : qu'en pensent les utilisateurs ? Lisez les avis sur UseResponse, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: UseResponse - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [UseResponse](/software/101983/useresponse) # UseResponse Canonical: https://www.getapp.fr/software/101983/useresponse Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/101983/useresponse?page=2) > Organisez la documentation en ligne et fournissez le support client avec le logiciel d'opinion de client de UseResponse et le système de helpdesk. > > Conclusion : 36 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 36 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: UseResponse - **Pays**: Long Beach, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 199,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: allemand, anglais, chinois, chinois traditionnel, espagnol, français, japonais, néerlandais, portugais, russe, thaï - **Pays disponibles**: Allemagne, Autriche, Canada, Danemark, Espagne, France, Japon, Pays-Bas, Suisse, États-Unis ## Fonctionnalités - @mentions - API - Actions découlant d'un événement - Alertes/Notifications - Alerts/Escalation - Analytique - Archivage et rétention - Authentification unique - Autoresponders - Base de données de clients - Bibliothèque de contenu - Brainstorming - CRM - Catalog Management - Champs personnalisables - Chat en temps réel - Chat et messagerie - Chat proactif - Chatbot - Classement des idées ## Intégrations (12 au total) - Confluence - Google Workspace - HubSpot CRM - Jira - Meta for Business - Salesforce Platform - Slack - Twitter/X - WhatsApp - WordPress - Zapier - Zoho Projects ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) - [Logiciels de gestion des plaintes](https://www.getapp.fr/directory/841/complaint-management/software) - [Logiciels de management des idées](https://www.getapp.fr/directory/588/idea-management/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Bitrix24](https://www.getapp.fr/software/90602/bitrix24) — 4.2/5 (984 reviews) 3. [Salesforce Service Cloud](https://www.getapp.fr/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1715 reviews) ## Avis ### "Very powerful service, a lot of useful options, very simple interface." — 5.0/5 > **Kris** | *9 février 2016* > > For a long time our company needed the service, which will facilitate customer service and make it better, frankly speaking- the price of Self-Hosted and its addons attracted us at ones. We\`ve registered the trial version, but almost immediately we faced the problem - "How to get started?" "What to do first?"Then we\`ve received an e-mail (delivery) where I was politely offered assistance in service development, courteous manager Alex held a master class on Skype, explaining how to set up and implement a service program .After using trial version for 2 months our team agreed to use UseResponse continuously and fell in love with this development ----- ### "An exceptional feedback / ticketing solution" — 5.0/5 > **Kapil** | *17 août 2015* > > (1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5) Easy to build a community, get ideas from this community, along with problems faced \& accolades. (6) Integrate your Knowledge base \& FAQ with the Ticketing solution In 2 words -"Simply Exceptional' Check it out on www.truedata.in/feedback ----- ### "Useresponse as a tool for our company's Wishlist" — 4.0/5 > **Brian** | *28 novembre 2018* | Construction navale | Taux de recommandation : 8.0/10 > > **Avantages**: The people and support behind the company\! It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results. > > **Inconvénients**: Some functionality we wanted that wasn't available, has been delayed. ----- ### "UseResponse Community a great option" — 5.0/5 > **Matt** | *3 mars 2016* > > UseResponse is great to work with. Support is provided quickly and succinctly. The product is so flexible that nearly anything you want to do can be done. Either in house with the proper resources or for a very reasonable price by UseResponse themselves. Timely and important improvements on a nearly monthly basis with more and more improvements always being added and considered. ----- ### "UseResponse - A masterpiece" — 5.0/5 > **Remco** | *1 février 2017* > > We have been using UseResponse for about 6 months now, to act as a support portal for our own monitoring software. We have only been getting positive feedback from our customers about the documentation and live chat features. Their support is also a big plus, they usually reply within 5 minutes and are always there to help\! 10/10 Software, I highly recommend it\! ----- Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/101983/useresponse?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/101983/useresponse) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées