Hippo CMMS

4,4 (315)
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Un logiciel de gestion de la maintenance facile d'utilisation

Note globale

4,4 /5
(315)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,3/5
Support client
4,6/5

92%
des utilisateurs recommandent cette application
Classer par

315 avis

Matt
Matt
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to Use

Publié le 17/09/2018

It is a great deal for the cost and it really does exactly what I need it to. Reports and queries...

It is a great deal for the cost and it really does exactly what I need it to. Reports and queries are really easy to generate.

Avantages

It is easy to use. Set up can be a bit dicey if you don't know what you are doing. This is essentially a database program, so it is good to have someone with experience help with set up to get the hierarchies done properly

Inconvénients

It is SAAS, so it can be a bit "laggy". The function's don't always cooperate and I close the program frequently for reboot

Réponse de Eptura

HI Matt,

Always nice to hear good feedback about a User's experience with Hippo! You are correct that set up can be interesting but our Data Integration team has great advice and experience to help guide new clients. Thank you for taking a moment to provide feedback.

Ross
Note globale
  • Secteur d'activité : Biotechnologie
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Hippo CMMS Review

Publié le 14/06/2024

Avantages

Always available, can monitor multiple sites easily.

Inconvénients

A little clunky to use, tech support is lacking-all video based.

Réponse de Eptura

Ross, thank you for your feedback!

Thiago
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

An execellent tool

Publié le 19/08/2019

Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use....

Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.

Avantages

The software is user-friendly.
In a few clicks, you can find what you are looking for.
Good in extracting reports.
Hippo it is organized and store thing properly.

Inconvénients

You can't close more than one work order per time.
Adding a piece of equipment, or adding a location should be more natural than add one by one.
We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first.
Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.

Réponse de Eptura

Hi Thiago,

As you know, we appreciate the feedback (both pros and cons) so that we can improve. We are constantly trying to make Hippo better, and adding new features. One thing I would suggest would be to customize a work category. For example, create a "Projects" category. This will allow you to keep associated tickets together. It also allows you to search for work orders and run reports in that category much easier and faster.

I know you are in touch with our support team often, and please continue to reach out to us.

Have a great day and enjoy the rest of our summer!

Mel Motoch

Jamey
Note globale
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Review for Hippo

Publié le 17/05/2024

It works well for scheduled work that we mostly use it for.

It works well for scheduled work that we mostly use it for.

Avantages

Scheduled walkthroughs of the buildings. Asset tracking

Inconvénients

It is difficult to move dates for scheduled maintenance work.

Melody
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great for work order processing

Publié le 24/05/2024

Hippo is very suitable for smaller businesses and offers many capabilities larger businesses would...

Hippo is very suitable for smaller businesses and offers many capabilities larger businesses would utilize.

Avantages

Ease of use, capabilities, and tracking of expense

Inconvénients

Can only Decline rather than Retract or Cancel when necessary.

Seth
Seth
Note globale
  • Secteur d'activité : Automatisation industrielle
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

HippoFM is great software

Publié le 27/09/2018

have been using it for over 5 years so I would say I am very happy.

have been using it for over 5 years so I would say I am very happy.

Avantages

simple one click viewing of your work orders, very obvious work order submit button, submitting is easy with little information needed to understand the issue.

Inconvénients

some of the options in the administration tabs can have a learning curve

Réponse de Eptura

Hi Seth

Thanks for taking the time to leave us a review. It has been great serving Seamterics over the past 5 years. The Hippo team is happy to hear that you guys are still getting great value out of Hippo and find it simple and easy to use. Join us for one of our upcoming webinars to learn more about some of the new features we have added. I am sure that Seametrics can benefit and make good use out of some of them.

Tyrone
Tyrone
Note globale
  • Secteur d'activité : Biens de consommation
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Affordable and Very Powerful Maintenance Management Software

Publié le 04/12/2015

Having used alot of CMMS software in my career, HIPPO CMMS definitely to me is the best there is,...

Having used alot of CMMS software in my career, HIPPO CMMS definitely to me is the best there is, not only is it very user friendly and ease of use, its also affordable, cloud based and very powerful.
You can have direct access to your data from anywhere in the world, and the floor plan layouts that house all your maintenance data is a great tool for Asset Managers.

Avantages

Updates and new releases of the software are free.
Customer Support is great.
Affordable pricing.
Powerful data extraction and reporting.
User friendly software for non tech savvy people.
Cloud Based allowing access to your data anywhere in the world.
3 types of Dashboards, Advanced, Std, Calendar view
Floor plan layouts with Asset data housed in one central location
Mobile App creates more efficient workers, less time stuck behind the computer

Inconvénients

None actually. The software is great and covers everything.

Réponse de Eptura

Thanks Tyrone for the encouraging feedback. We will continue to do our best to see our clients get the best support and CMMS software!

Jose
Jose
Note globale
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great software for maintenance and work orders management

Publié le 16/07/2018

Highly recommended if you are having issues with tasks management and time management with the...

Highly recommended if you are having issues with tasks management and time management with the maintenance of your facilities. The reports are easy to pull and download. Paperless and web-based is the way to go!

Avantages

Having a web-based software with all the functionalities offered by this one was never an alternative until we tried and purchased this. Reports and easy of use from all user levels are definitely a plus.

Inconvénients

The site and user forms could be more attractive visually, instead of just drop down boxes and blanks.

Réponse de Eptura

Thanks for the awesome review Jose. We are really happy to hear that your experience with Hippo has been positive. Thanks very much for your suggestion on the user forms - we will connect with you if that is OK to get more details about what you would recommend for changes.

Rada
Rada
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 201–500 employés
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Great Value in Key Tool

Publié le 16/12/2015

We have recently completed an company wide implementation and are just now beginning to take full...

We have recently completed an company wide implementation and are just now beginning to take full advantage of the system. As a data center provider that operates literally hundreds of power and cooling units in multiple states; this system will be key to our maintenance operations and has thus far proven to be effective and very promising.

Avantages

Ease of use, excellent value, simple interface, great reporting capability, very personable customer service; great folks to work with. Overall a great system for its purpose, I would recommend it without reservation.

Inconvénients

My most significant requests are in order of importance; this system *must* include time stamping for individual work order entries; file attachment process should be made more intuitive and error reporting made more defined. I understand these are features in development and I am eagerly awaiting their inclusion.

Réponse de Eptura

Thanks for the feedback Rada. Those updates are coming. Hang tight! Really appreciate the recommendation and glad to see that you are getting great use out of Hippo CMMS.

Ewaen
Ewaen
Note globale
  • Secteur d'activité : Pétrole et énergies
  • Taille de l'entreprise : 51–200 employés
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

HIPPO CMMS

Publié le 22/03/2016

Welker has used this app for 2+ years and it has been outstanding. It is easy to use, communicate...

Welker has used this app for 2+ years and it has been outstanding. It is easy to use, communicate with and helps schedule appropriately across the organization.

Avantages

Being able to see drawing and ease of communication

Réponse de Eptura

Ewaen, great to hear that Hippo continues to have a positive impact on your facilities and maintenance operations. We look forward to having you as a client for many more years. Thank you for sharing your feedback, greatly appreciated.

Wendie
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Maintenance On the Move!

Publié le 07/07/2022

Hippo has greatly assisted with communication and productivity in that all work orders are real...

Hippo has greatly assisted with communication and productivity in that all work orders are real time and technicians see the job immediately after being approved. All of our staff have link on our intranet to the Hippo log in screen where they are able to enter a work order. The work order allows for emailing the professional vendor if necessary, as well as communicate with the employee if more detail is needed to understand the work order. We have more control over what we purchase as it can be logged into inventory and we have a good idea now of wear and tear on our equipment and systems. Lots of individual customization is available to make the Hippo system work the way you need it to!

Avantages

Our agency was looking for a building maintenance software that would track our work, tell us information about our equipment and systems, and help us manage our daily work. A team of employees that included a director, manager, and team members looked at approximately six different products and chose Hippo CMMS. We really liked that the software had the ability for us to scan in maps of our buildings and where equipment or a system were located. We were able to create a reporting environment for each of our buildings and could visually see where equipment went and work had been done. I think this was the feature that set Hippo apart from the others.

Inconvénients

I believe the modules we struggle with the most are the adding resources to a work order. The system has the ability to add another technician or "resource", but there is limited area to add what the original resource accomplished prior to assigning another resource. This can lead to some confusion when someone takes on the job after the original resource.

Also adding inventory is time consuming. We plan to explore bar coding to inventory can be purchased and scanned into the module.

John
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

HIPPO CMMS

Publié le 31/07/2019

The company I joined had no CMMS program at all and it is a 3 plant multiple line bottling plant so...

The company I joined had no CMMS program at all and it is a 3 plant multiple line bottling plant so I brought Hippo with me from my previous employer. So to be fair going from no CMMS to CMMS has made things a lot easier. Because of the regulatory requirement in this industry it makes providing documentation to auditor easier and reliable.

Avantages

On line makes it convenient and without worry of upgrades and software cost upfront. Its pretty easy to maneuver around and the training has gotten better over the past years.

Inconvénients

For me I would like to be able to reopen old work orders to attach documents to. There is definitely a need for a 24 hour support team if you are working a plant that is 24/7 and even if they had an on-call person it would be nice.

Réponse de Eptura

Hi John,

Thank you for your great review! We are extremely happy that you recommended Hippo to your current company based on your previous experience with us and that it is making it easier for you to manage your maintenance program. Our development team is currently working on making it possible to reopen a work order. It has been a common request, so stay tuned for updates.
I will share your suggestion with my management. As you may have noticed, we have a new technical support system and it is giving us helpful data to help us evaluate extending our support hours. We are getting more and more customers from different time zones, so this is definitely something we are considering.
We appreciate your feedback, so please let us know if you have any other suggestions or questions.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Roy
Note globale
  • Secteur d'activité : Matières plastiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

NIQ Hippo Review 322020

Publié le 02/03/2020

Ticketing for ad hoc and pm scheduling is now driving the work, is well organized and can be...

Ticketing for ad hoc and pm scheduling is now driving the work, is well organized and can be tracked.
Maintenance documentation and history for each machine now exists.
Downtime tracking is improved.
Reporting is good.
Overall experience is good.

Avantages

It can be used as a ticketing system, web browser based, email notifications, versatile across our facility, roadmap for improvements.

Inconvénients

Our departments are configured as facilities. I would like to be able to see the work order requests status for other facilities.
I would like to see a rejected or deleted request be required to state a reason why.
Drag and drop capability with assignments etc.

Alternatives envisagées 

eMaint CMMS et SITE123

Pourquoi choisir Hippo CMMS 

Functionality ease of use and costs.

Pourquoi passer à Hippo CMMS

Functionality ease of use and costs.

Réponse de Eptura

Hi Roy,

Thank you for your great review. It's good to hear that Hippo is being a helpful and versatile tool for your organization.
Please keep in mind that system administrators can customize user permissions in a way they can get notifications for all requests in all facilities if necessary. Considering Novation IQ has many different locations and departments using Hippo, I understand it can be a bit tricky to set up the right permissions across the entire enterprise. When rejecting work order requests, it automatically pops up a window to insert the reasons for rejecting (for example, if it's a duplicate or something that has already been fixed), but I understand some users still skip this step sometimes. Please don't hesitate to contact me if you still have any questions or if you'd like to cover these topics in details. I'd be glad to help!

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Alexander
Note globale
  • Secteur d'activité : Machines
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

From Clipboard to Computer

Publié le 19/12/2018

Before HIPPO CMMS all of our maintenance records were paper and clipboard. With HIPPO CMMS we are...

Before HIPPO CMMS all of our maintenance records were paper and clipboard. With HIPPO CMMS we are able to keep track of the preventative maintenance in a more proactive way than before. HIPPO CMMS helps us to preform predictive maintenance that we were unable to do in the past because it allows us to keep all information pertaining to equipment in one place with better, faster searching capabilities.

Avantages

HIPPO CMMS gives us the ability to run individual reports for each piece of equipment. These reports help with capital expenditures when cost justification is needed.

Inconvénients

It would be nice to have some sort of text box linked to each piece of equipment where you could keep notes and helpful information instead of using the Documents tab. If I need to write a note about a piece of equipment I have to edit a document then reload it to the HIPPO system.

Réponse de Eptura

Hi Alexander,

Thanks for taking the time to leave us a review and your feedback. Nothing makes our team happier than hearing about another successful implementation.

We definitely have data fields associated with equipment for comments and notes. Our team will be reaching out to you in the new year to see how we can make your experience even better.

If you don't want to wait, drop us a line or send us an email and let us know of anything we can do to improve.

Daniel

Steven
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Ease of use and everything being under one roof.

Publié le 06/05/2022

A positive one with relatively few bumps. Technical support is amazing.

A positive one with relatively few bumps. Technical support is amazing.

Avantages

Ease of use, scheduling, communication, reports, and especially technical support.

Inconvénients

Initial set up of putting all the association's information into the software.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Good but can be much better

Publié le 14/09/2018

It is OK but can be better.

It is OK but can be better.

Avantages

Simple interface. Can add photos albeit file size is limited. I'm sure this could be increased if you pay for the additional storage.

Inconvénients

Entering Equipment Model (type) and equipment. They should have a page (Like MAXIMO used to have and probably still does) where all pertinent equipment information is entered on a page or Tab rather than one looong line (like Excel) i.e. motor, fan, size, equipment detail rather than just a description box (too generic). Being web based it is slow to take your data (quirky) and can be frustrating when you have a lot of info to process.

Clifton
Note globale
  • Secteur d'activité : Papier et produits forestiers
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

HIPPO CMMS - GREAT VALUE, SUPPORT AND USER FRIENDLY

Publié le 29/07/2019

We started using Hippo CMMS three years ago and since then, we have created a PM program and have...

We started using Hippo CMMS three years ago and since then, we have created a PM program and have been able to start tracking data on our machines that was not available before implementation.

Avantages

I like the easy user interface and the reporting options. The look is clean and adding to the database is very simple.

Inconvénients

Functionality is lacking of some of the other larger, more expensive systems, but don't let this be a deterrent.

Alternatives envisagées 

MicroMain

Pourquoi passer à Hippo CMMS

Price and unlimited users.

Réponse de Eptura

Thank you for your great review, Clifton!

I'm glad you're enjoying our ease of use and the assistance from our support team. I'm happy you mentioned that we offer a good value for money. Our development team is growing and we have some cool new features coming up. Stay tuned for updates and please let us know if you ever have any suggestions.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com

Bryan
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Absolutely critical maintenance tool

Publié le 22/08/2022

I originally started using Hippo CMMS as a user/technician. This application is user friendly and...

I originally started using Hippo CMMS as a user/technician. This application is user friendly and critical to time management. It is a really great time keeping tool for a technician.
Now as an administrator, Hippo has made work load and work flow manageable easy whether I am using the App on my laptop. The Hippo CMMS app puts "people management" at you fingertips no matter where I am onsite.
As an administrator, having a lifeline to [SENSITIVE CONTENT] (Customer Success Manager) has been invaluable.

Avantages

The ease of use is what I like most.
Portability of the Hippo CMMS app on my iPad.

Inconvénients

None.
Any questions or issues sre handle with just a phone call.

Daniel
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great tool for our maintenance department

Publié le 18/04/2017

We have been using Hippo for just over 2 years and have entered over 10,000 work orders. Overall it...

We have been using Hippo for just over 2 years and have entered over 10,000 work orders. Overall it has been a great product for our maintenance team and a great value for us. I'd like to see quicker product improvements and a better mobile version, but we are still pleased with the software. It's miles ahead of what we had used in our organization prior to Hippo. The support team has always been helpful when needed, though we rarely have to reach out to them.

Avantages

Cloud based; user friendly;

Inconvénients

product development is lacking; Software was written in Silverlight, which most browsers are dropping (and have been for well over a year). Hippo team is supposedly working on re-writing the software so that Silverlight is eliminate, but we have been waiting on this since May 2015. Hopefully they complete the upgrade before all the browsers drop Silverlight support. We lost Chrome long ago and the latest upgrades of Firefox have dropped Silverlight. It seems as the Edge will not support it either, so once Microsoft finally dumps Explorer, we may be hurting.

Réponse de Eptura

Thanks for the feedback Daniel. Version 6 is in Beta and available to customers. Let us know if you would like to take it for a test ride. Silverlight issue is resolved!

Lisa
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Hippo is easy to use

Publié le 14/04/2017

Hippo is really working for us in a lot of ways. We've had good response from customer support...

Hippo is really working for us in a lot of ways. We've had good response from customer support when we have had issues. I would like to see some additions in the future to make things even better.

Avantages

Love the way you can see the whole building on the screen and see where the work orders are. I like the information that is on the work orders for everyone to see. Being able to add email address to the work order so everyone involved can be informed on what the status of the work order is great.

Inconvénients

I don't like the dashboard for the work order search. If you adjust columns to view the information they don't stay that size they will revert back every time you make a change. In order to see the most current you have to double click on the ID column every time you want to look at the last work order. There should be some type of save button so you can keep your columns custom to the way you like it. I waste a lot of time with this process.

I would like to see more options with reports. I can't get what I need for certain projects that I work on.

Need better access with iphones, some type of app so when employees are in the field they can look up work orders faster and more efficiently.

Réponse de Eptura

Hi Lisa

Thanks so much for the great review and constructive feedback. It's customers like you that help drive our software further and develop features our customers want. Look for great things in 2017. Thanks again!!

David
Note globale
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Post Installation Support

Publié le 28/06/2021

The product provides our department users an easy way to request service and the scheduling...

The product provides our department users an easy way to request service and the scheduling function allows our facilities team to prioritize our scheduled and demand work in an efficient manor. The user is updated via email on the status of the work order.

Avantages

Hippo provides exceptional support. The technical support team provides a rapid response time to questions. Also their product familiarity and technical skills are very impressive. I have always experienced a successful interaction to our questions and issues. Thank you!

Mathew
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Hippo CMMS review

Publié le 14/08/2019

It is effective and accomplishes the task once you understand it.

It is effective and accomplishes the task once you understand it.

Avantages

I like the simplicity of the user experience once you're familiar with the product

Inconvénients

I do not like the ambiguity of the external documentation. It is usually easier to call the help desk to get the right answer than it is to research the on line library. Although the documentation is in English, the communication fails.

Réponse de Eptura

Hi Mathew,

Thanks for leaving us a review! I'm happy to see that you've found Hippo simple and effective to use.

I'm sorry to hear that the articles have not been as straightforward as contacting our Support Team. We appreciate any feedback and will look into improving our articles.

If you have any questions or feedback, feel free to get in touch with us!

Best regards,

Heidi Chin
Customer Success Adviser| Hippo CMMS
p. 866-956-2859 ext. 227
e. h.chin@hippocmms.com

Ernie
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Hippo satisfaction

Publié le 03/08/2021

I have used Hippo since 2012, and have been very satisfied with the product. When I was at Boeing...

I have used Hippo since 2012, and have been very satisfied with the product. When I was at Boeing I used Maximo, which was very, very expensive and cumbersome to use.

Avantages

Ease of use and flexibility of software. Customer support has been very helpful in resolving issues.

Inconvénients

At first adding equipment was a little awkward, but with help from customer support, issues were resolved.

Réponse de Eptura

Ernie,

Thank you for the review- we're happy to have you on board!

-Nicholas B.
Customer Marketing Manager

Ernie
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Lions Manor Preventive Maintenance

Publié le 13/07/2016

I was a little skeptical when I was first introduced to this product. Over the years I have seen a...

I was a little skeptical when I was first introduced to this product. Over the years I have seen a lot of systems come and go. My first experience with maintenance software was back in the early 80s. Now that was primitive. When I started using HIPPO I was amazed at the power behind this system. The ease of use was a very satisfying experience. I would recommend HIPPO to anyone I knew that was looking for a maintenance system

Avantages

The ease of use. Reporting feature, calendar for scheduling, etc.A

Inconvénients

The more I use the program the more familiar I get wit it. That is the same with a lot of things, if you don't use the system for periods of time it takes awhile to get back in the groove.

Réponse de Eptura

Hi Ernie - glad Hippo has been working well for you over the past 2+ years. If you ever need tp brush up on some of the new features we have added or legacy features, contact our support team. There are many on-going webinars you can take advantage of or get some personalized training sessions. Thanks for the feedback!

David
Note globale
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent Product, Reasonable Cost

Publié le 30/07/2019

We have identified trends and have been able to amend maintenance schedules based on those trends,...

We have identified trends and have been able to amend maintenance schedules based on those trends, very helpful in that regard.

Avantages

It is easy to use and easy to learn to use the major functions that maintenance software is purchased for.

Inconvénients

It has a few "quirky" features that I think may be because it is a cloud based software.

Réponse de Eptura

Hi David,

Thank you so much for your review! It's great to know that it was easy to learn how to use Hippo and that you're getting important information from your database to identify trends and adjust your maintenance schedule accordingly.
Please don't hesitate to contact us if you ever experience any problems when using Hippo.

Warm regards,

Fabio Carvalho
Customer Success Adviser
866.956.2859 x 223 | f.carvalho@hippocmms.com