We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front.
They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had.
Thanks for your kind words about our customer support team! We focus on giving customers the highest standard of care and we're glad it's working.
You'll be glad to hear we do have new features coming in early 2017. We'll be emailing details to all of our customers and you can also watch for updates on InGenius.com.