Avis clients sur InGenius

InGenius

Logiciel de call center avec CRM intégré

4.5/5 (2 avis)
Jacob G.
Traduire avec Google Translate

InGenius is such a helpful tool

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 31/05/2019
Provenance de l'avis : Capterra

Avantages

InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time!)

Inconvénients

Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about.

Réponse de InGenius

Thanks so much for your review! We're happy to hear things are going well and appreciate hearing what's been most helpful to you.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Sulabh K.
Traduire avec Google Translate

Ingenius CTI

Publié le 09/12/2016
Provenance de l'avis : Capterra

We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front.

They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had.

Réponse de InGenius

Thanks for your kind words about our customer support team! We focus on giving customers the highest standard of care and we're glad it's working.

You'll be glad to hear we do have new features coming in early 2017. We'll be emailing details to all of our customers and you can also watch for updates on InGenius.com.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client