With Invoca marketers can get great information about callers and conversations, which can optimize the customer's journey in real time on virtually any channel or device.
I have more than 3 years dedicated to Telecommunications, I have had the opportunity to have used several software for call centers. With Invoke they have definitely improved communication with customers. With analysis and voice calls, you can optimize the entire purchase path, click to call. It is amazingly efficient, you can understand why customers are calling, so make the respective improvements and offer better service.
Invokes offers a unique experience. There is absolutely nothing that you do not like. Makes customer contact ideal before, during and after each phone call.
I really like that we can customize and test phone numbers and lines so that we can appropriately audit calls. Being able to record calls has allowed us to identify issues when auditing and improve where necessary for our team/company. It's a great tracking system for calls to see whats working and what's not for marketing purposes.
One thing I would change is being able to better organize calls. Maybe there is a way, but it's a busy dashboard. Nonetheless, it works great and makes our team better in many ways.
We were able to get quality phone call data tracked in our CRM system. It was easy to implement and customize too.
Easily integrated into our CRM, easy to implement and customize, quality phone call data that can be used for marketing purposes.
Although the phone call data is good, its not as highly targeted as it could be. Also, it seems to cost more than other similar platforms.
I'd like to see the interface - specifically the navigation - become a bit more user-friendly, but once you get to know your way around, it's fairly straightforward. The staff is terrific and quick to respond.