Invoca

4,5 (20)
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Logiciel d'analyse et de suivi des appels

Note globale

4,5 /5
(20)
Rapport qualité-prix
4,1/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,3/5
Support client
4,6/5

90%
des utilisateurs recommandent cette application
Classer par

20 avis

Sparsh
Sparsh
Note globale
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Invoca Review

Publié le 19/07/2021

A very good tool and fun to use. It gives AI-controlled call following and investigation answers...

A very good tool and fun to use. It gives AI-controlled call following and investigation answers for big business advertisers who need information and attribution for crusades that drive inbound calls. A worthy and recommendable tool.

Avantages

It is truly simple to explore through the menus & filters, with examination and voice calls, you can streamline the whole buy way, snap to call and it is incredibly effective. API, Keyword Tracking, ROI Tracking, IVR etc are best features in this software.

Inconvénients

CRM, Lead Capture, Multi-campaign, Performance Metrics, Website Analysis etc are some features which lacks here but are present in other tools of in same category.

Utilisateur vérifié
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The best experience in telephone connectivity

Publié le 18/04/2018

With Invoca marketers can get great information about callers and conversations, which can optimize...

With Invoca marketers can get great information about callers and conversations, which can optimize the customer's journey in real time on virtually any channel or device.

Avantages

I have more than 3 years dedicated to Telecommunications, I have had the opportunity to have used several software for call centers. With Invoke they have definitely improved communication with customers. With analysis and voice calls, you can optimize the entire purchase path, click to call. It is amazingly efficient, you can understand why customers are calling, so make the respective improvements and offer better service.

Inconvénients

Invokes offers a unique experience. There is absolutely nothing that you do not like. Makes customer contact ideal before, during and after each phone call.

Shaun
Note globale
  • Secteur d'activité : Banque
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Great company

Publié le 14/10/2024

Great Team Great product but was too many bells and whistles for what we needed

Great Team Great product but was too many bells and whistles for what we needed

Avantages

People and staff are great and very helpful

Inconvénients

User friendliness, lots of bells and whistles but hard to do some simple things

Utilisateur vérifié
Note globale
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Great way to audit calls and improve in various areas of the company

Publié le 14/03/2018

Avantages

I really like that we can customize and test phone numbers and lines so that we can appropriately audit calls. Being able to record calls has allowed us to identify issues when auditing and improve where necessary for our team/company. It's a great tracking system for calls to see whats working and what's not for marketing purposes.

Inconvénients

One thing I would change is being able to better organize calls. Maybe there is a way, but it's a busy dashboard. Nonetheless, it works great and makes our team better in many ways.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Senior Account Manager

Publié le 24/05/2019

Been at RingPArtner for 5 years and we have always used invoca for tracking network calls. Support...

Been at RingPArtner for 5 years and we have always used invoca for tracking network calls. Support team and overall performance are consistent and awesome. There is a reason why we stay

Avantages

Invoca is really easy to navigate through the menus. For my role digging into publisher data is key, and for someone who is not usually good at these type of things I find myself hardly stuck at all. Good Support team and informative updates on whats fixed or what is going to be addressed.

Inconvénients

Not a whole lot but a small thing would be that I don't like having to dig to figure out what my account allows. but that even seems like im trying to say something bad

Gabby
Note globale
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

POOR CUSTOMER SERVICE

Publié le 03/04/2024

I do not like a single thing about the company!! POOR CUSTOMER SERVICE!! I have been working on a...

I do not like a single thing about the company!! POOR CUSTOMER SERVICE!! I have been working on a task since [sensitive content hidden]. Every few days I will get a run around response from someone on the community support forum. Nobody answers the phone on the support number. No specific email address to email someone directly. Do not waste your time or money on this useless company!!

Avantages

I do not like a single thing about the company!! POOR CUSTOMER SERVICE!!

Amy
Note globale
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Your Digital Campaigns Will Thank You

Publié le 22/10/2019

Great customer support, and cannot say enough about the positive impact this solution has had on...

Great customer support, and cannot say enough about the positive impact this solution has had on our digital campaigns

Avantages

The fact I now have a full view of how my digital marketing campaigns are performing and can leverage more robust call analytics within automated bidding

Inconvénients

None it is easy to use and the benefits are excellent

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Invoca for inbound tracking

Publié le 21/05/2019

Avantages

Pretty easy interface once you get used to it. Tracks accreting with a lot of advanced features for large businesses. Many of our clients use it as well.

Inconvénients

Some steps are repetitive. We have thousands of campaigns and it is difficult to update holiday hours across all those campaigns. Although, Invoca was willing to do this service for us.

NATALIE
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

INVOCA = ROI

Publié le 23/10/2019

I LOVE THE PEOPLE, I LOVE THE TOOL, I LOVE THE RESULTS

I LOVE THE PEOPLE, I LOVE THE TOOL, I LOVE THE RESULTS

Avantages

I LOVE THE WAY YOU CAN CUSTOMIZE THE WAY YOU USE THE TOOL TO FIT YOUR NEEDS. IF YOU CAN THINK IT THE PEOPLE AT INVOCA ARE ALWAYS WILLING TO HELP YOU FIGURE OUT HOW TO MAKE IT HAPPEN.

Inconvénients

THE COST

Guillermo
Guillermo
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easiest Software to track my calls

Publié le 20/05/2019

Avantages

the simplicity of it and the dashboard straight away I can see everything I need to know

Inconvénients

nothing to complain about software is easy to use

Charley
Charley
Note globale
  • Secteur d'activité : Appareils médicaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great for tracking advertising

Publié le 16/07/2019

Avantages

It is a great way to track our advertising dollars

Inconvénients

It is easy to use after you have used it a couple of times

Blake
Note globale
  • Secteur d'activité : Médias en ligne
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Invoca Product

Publié le 22/10/2019

Avantages

It's very user friendly. Things are laid out simply, campaigns are easy to setup, and reporting is organized and effective.

Inconvénients

It hasn't changed much in the past couple of years!

Amanda
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The future of call tracking

Publié le 23/10/2019

Avantages

It is easy to use
Provides insights to calls, not just call routings
Platform insight dashboard
Easy to scale solutions & changes
Customer service
Integration capabilities
Constantly innovating

Inconvénients

Cost
Innovations can require a need to restructure or make minimal changes in order to adjust and utilize new features

Ryan
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Innovative Product & Amazing Staff

Publié le 23/10/2019

Avantages

Easy to use system that allows quick analysis of large and small sets of data. Insights from the data and signals have resulted in improvements across all call tracking KPIs.

Inconvénients

The limitations around filters and reporting.

Lauren
Lauren
Note globale
  • Secteur d'activité : Cabinet d'avocats
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Invoca is Essential

Publié le 23/01/2019

Avantages

Invoca is an integral part of our business operations. We would be lost without it.

Inconvénients

It gets confusing with the different permissions available to employees.

Becky
Note globale
  • Secteur d'activité : Services juridiques
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Overall great tool

Publié le 17/05/2019

Avantages

I've used other call tracking solutions previously and feel that invoca has superior dashboard, implementation support and great account managers.

Inconvénients

The script doesn't run 100% of the time, but have found this is typical with most call tracking solutions. Also, after a given time frame, your support becomes 100% through the support ticket system. Given the cost, would be nice to have dedicated support team.

Alternatives envisagées 

Marchex

Pourquoi passer à Invoca

Cost and features
Steven
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Awesome Call Tracking Tool for Marketers

Publié le 06/12/2018

Avantages

It allows us to track phone calls to our Sales Dept from the website, so we can see how many opportunities we're generating. It helped add diversity to our usual lead conversion forms.

Inconvénients

It's a bit complex to start using, but once you learn, it's a great tool.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy

Publié le 17/05/2019

I would recommend them!

I would recommend them!

Avantages

This software is easy to manage & the pricing structure is better than many out there.

Inconvénients

I would like a little better UX on the adding of or removal of setups. But since I started a few years back, it has only improved on the regular.

Mark
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good Phone Call Tracking Application

Publié le 08/06/2017

We were able to get quality phone call data tracked in our CRM system. It was easy to implement...

We were able to get quality phone call data tracked in our CRM system. It was easy to implement and customize too.

Avantages

Easily integrated into our CRM, easy to implement and customize, quality phone call data that can be used for marketing purposes.

Inconvénients

Although the phone call data is good, its not as highly targeted as it could be. Also, it seems to cost more than other similar platforms.

Jackie
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

So much information at your fingertips

Publié le 07/11/2016

I'd like to see the interface - specifically the navigation - become a bit more user-friendly, but...

I'd like to see the interface - specifically the navigation - become a bit more user-friendly, but once you get to know your way around, it's fairly straightforward. The staff is terrific and quick to respond.