Avis clients sur ZenMaid

Note globale
Filtrer
Taille de l'entreprise
Temps d'utilis.
172 avis

- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great experience - the best software for cleaning services
Publié le 19/06/2023
Great app, very easy to use and with a lot of very interesting features that make my work easier....
Great app, very easy to use and with a lot of very interesting features that make my work easier. Great quality-price ratio. It's without any doubt the best cleaning service software in the market!
Avantages
What I like the most at ZenMaid is the invoicing and time-tracker features. Also the user experience is amazing!
Inconvénients
There is nothing that I really don't like, but something that could be improved would be the daily report e-mails.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Satisfaction of Zenmaid
Publié le 06/12/2023
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Not recommend. No real customer service and they charge yor credit card the wrong amounts
Publié le 08/02/2023
Terrible. No customer support considering the outrageous monthly payments. There is no way for...
Terrible. No customer support considering the outrageous monthly payments. There is no way for your to control your subscription in your profile, AND they charged my credit card after saying they would cancel. The software is very glitchy, it doesn't import client information for recurring cleans, it's just a junk software
Avantages
There was nothing note worthy about this software. I had tried 2 others before signing up for this software, but I had to enter my credit card JUST to get access to their free trial. Which was a big mistake, their software was subpar compared to the other 2 I had already tried
Inconvénients
- They charged my credit card even though they give you a "free trial". You MUST put in your credit card to have the free trial. The program is difficult to use, has bad lag times, does not have basic client info that merges into invoicing. More importantly, there is NO customer service. You cannot cancel your service on your account anywhere. I had to open an email complaint, where after days of back and forth with their spectacularly incompetent staff, they finally said they would cancel and remove my credit card from their database. Guess what?? Yes, they CHARGED my credit card $138 a week later. An amount that was far more than my monthly subscription price. I could not reach anyone at the company, and finally had to have my credit card company issue a charge back. Warning- I think this is a fraud company- DO NOT USE
Réponse de ZenMaid
Nothing about this review has to do with ZenMAID
Michelle here keeps ignoring our messages that she's been charged by zenBUSINESS which is NOT our company
Here's the screenshot that Michelle herself sent us when she got charged.
https://pasteboard.co/B0ozuQ7dPf68.png
Hoping Capterra will take this down ASAP as it's unfair, inaccurate, and negatively affects our business :-(
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
DO IT! Game changer
Publié le 15/11/2024
pretty sweet thanks for all the hard work!
pretty sweet thanks for all the hard work!
Avantages
Quick to respond to any questions. User Friendly!
Inconvénients
Cant save invoices to edit later or add on details later.
Réponse de ZenMaid
Thank you, Chelsea!
- Secteur d'activité : Marchés boursiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Excellent for scheduling and communication, has some drawbacks
Publié le 06/11/2019
Zenmaid has done a stellar job at the main thing we wanted it to do, which is helping us communicate...
Zenmaid has done a stellar job at the main thing we wanted it to do, which is helping us communicate effectively within the company and with our clients. It has a lot of room for improvement in all other areas.
Avantages
Zenmaid has helped us nearly eliminate lockouts and late cancellations, has improved communication with our staff, and has strengthened our appearance as a professional and organized company. I love the amount of customization available within client/contact notes and notes regarding staff. I want to emphasize that this is the main reason we went shopping for a management software and we have not been disappointed. 5 stars for these features!
Inconvénients
As a company that pays staff travel time between jobs and for office duties, reimburses staff for mileage, and allows unpaid breaks in the middle of longer jobs, we find the timekeeping and payroll side of Zenmaid to be all but useless. If your company only pays time on site and doesn't allow breaks you will have no problem with the software (though you may have trouble retaining staff). We also don't use Zenmaid for billing because we find that software designed for that purpose has better functionality and we get better card processing rates through our own third party provider. So to us, Zenmaid is nowhere near being the complete all-in-one solution that it would like to be.
Furthermore, the scheduling is almost impossible to use on my Android phone. If a client asks me to schedule something for them away from my desktop, it's just pure luck whether I can get the calendar to cooperate with me. The app and website both run slow on mobile as well. The WORST part about mobile usage is the lack of any kind of autosave feature. I can spend an hour in an estimate with a potential client, make a ton of notes, and potentially have all of it disappear if I don't have a good signal and/or don't successfully press the "save" button.
Alternatives envisagées
Housecall ProPourquoi choisir ZenMaid
We needed better/automated communication options than G Suite provides.Logiciel antérieur
Google WorkspacePourquoi passer à ZenMaid
It's specific to the cleaning service. Tons of customization options. Pricing.- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
The worst software
Publié le 27/07/2022
Extremely disappointed. We went with Zenmaid because we had the impression that it was built for...
Extremely disappointed. We went with Zenmaid because we had the impression that it was built for made services. But now that we are working with them we realize they have no idea how cleaning companies are ran and what features are needed for a company to be successful. There is a long growing list of items they are working on and you vote on what's important to you. They are building the software and you are the guinea pig.
This is clearly a tech company that has created a software with no to little experience.
Avantages
We are able to schedule clients easily… With limitations. So far we have not had any issues with our customers getting emails or text message reminders.
Inconvénients
There are so many to mention. We are contacting tech-support every other day about an issue. They also do not answer the phone but push you to use the chat feature. However it is not a chat since it takes hours for a representative to get back to you. There are other issues that we have had using ZenMaid that they have had to fix behind the scenes. Meaning that it is a software issue and not a user issue. The app works If you don’t make any updates, otherwise you do have to shut the app down and restart it. We have constant issues with our team not being able to clock in and out on the app. Not being able to use any security features when our customers are making payments using a credit card is our biggest issue. They have down right refused to make any modifications to the payment page in order to protect our customers information.
Alternatives envisagées
JobberPourquoi choisir ZenMaid
Consistent issues with the app. Issues with scheduling duplicate appointments for different cleanings. And no security features when processing credit cardsPourquoi passer à ZenMaid
We got the impression it was made for cleaning companies. Specializing in one type of businessRéponse de ZenMaid
This is a very frustrating and unfair review to read. All we're going to say is that these folks who left us this review are still using ZenMaid daily and have no intention of leaving us.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
zenmaid review
Publié le 10/11/2019
Avantages
I like the way it looks and I like how it takes small jobs away from me so I have more time to focus on the business
Inconvénients
I don’t like that i can’t view my calendar in paid and unpaid as a default
Alternatives envisagées
JobberPourquoi passer à ZenMaid
I like hoe there are a lot of the same people i follow from cbf peeps involved with zenmaid- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
ZenMaid is the best
Publié le 20/03/2024
Very happy with ZenMaid and will be using them as long as they are a available
Very happy with ZenMaid and will be using them as long as they are a available
Avantages
Regardless of how big they grow I’m always treated like a part of a small family that has time for me when I need them.
Inconvénients
No complaints they honestly care about the accounts they have and solve any problems that might come
- Secteur d'activité : Services à la personne et aux familles
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Free version is must have when you just start. I am about to switch to paid plan after a year...
Publié le 08/05/2024
Overall love it. About to switch to paid version.
Overall love it. About to switch to paid version.
Avantages
Free version. Ease of use. Great customer support. Great logo. Everything is good so far.
Inconvénients
Can only schedule 6 months in advance.
Same price per employee regardless if they are full time or part time (some floaters only clean 2-3 houses per week, it make paid version too expensive for us.)
No intergation with Nextdoor app.
- Secteur d'activité : Services à la personne et aux familles
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Zenmaid Cleaning service management software
Publié le 11/12/2023
I am glad I used it for about 3 years now and I am glad I did.
I don't have other comparisons with...
I am glad I used it for about 3 years now and I am glad I did.
I don't have other comparisons with other companies, but it does the job well. The team is always bringing out new developments and is always trying to get better.
Avantages
How easy it is to learn it, and if you need help there is always someone ready to help.
I love it, and my team likes it as well.
It saves us time as a company and I love the fact that we can live abroad for periods throughout the year, and still use Zenmaid flawlessly! Thank you!!
So much more independence, freedom, and easy documentation!
Also the fact we can use credit cards with one click and the weekly billing cycle is done
Inconvénients
The phone app has had a few great updates but still needs to work a little more flexibly.
But great job, getting the edits better for us to use. (scheduling, paid stamp)
The overall look of the phone app could be improved.
Réponse de ZenMaid
Marion,
What an honor it is to partner with you and your team! Thanks for the kind words.
- Secteur d'activité : Services à la personne et aux familles
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Co-Owner
Publié le 06/11/2019
We have benefited from using ZenMaid tremendously. We have become VERY organized with scheduling...
We have benefited from using ZenMaid tremendously. We have become VERY organized with scheduling our clients. More organized business = happy clients = more business.
We have grown our team due to the scheduling feature as it became easy to see and record workers' appointments.
We have saved TIME. Our teams have saved time thanks to the map feature being able to click right on the address and not get lost. As owners, we have saved time with scheduling, billing, etc.!
Avantages
Gosh, this is tough to answer...I like most how it is affordable. Also everything for operating my cleaning business is in one place. It is SIMPLY laid out and easy to navigate through. TONS of useful features from color coordination, on my way texts, tracking client payments, dashboard, etc.. Also there's such caring team who operates Zenmaid where they RESPOND to your questions and concerns in a timely manner.
Inconvénients
The thing I like LEAST is the name...We are not MAIDS but cleaners. It would be ideal if it was called Zen.
The task feature is something I don't care for. It seems like there isn't much usefulness to it. It would be ideal if there was a icon on the left side for tasks and it was like a "To-Do" list. I feel it's currently more of a "reminder" than a task.
As an owner, needing to use the browser to change the schedule/assign workers last minutes. It would be ideal if there was a separate thing so we can do that right from our phone with ease.
Alternatives envisagées
JobberPourquoi choisir ZenMaid
ZenMaid was tailored to cleaning companies. I felt confident switching after reading the reviews and looking at the FaceBook support group.Logiciel antérieur
monday.comPourquoi passer à ZenMaid
ZenMaid's layout and navigation is so much easier/smooth and less overwhelming.- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
“There is no failure. Only feedback.” – Robert Allen
Publié le 05/11/2019
The benefits of having someone else take care of an important software we use daily has been great....
The benefits of having someone else take care of an important software we use daily has been great. Because our other software was in house, the upkeep and updating took a lot of time and pulled us away from things we should be focusing on instead. Its the saying "leave it to the pros" is where I am going with this. I think its hard for anyone to switch to something completely new after using something else for years, but the Zenmaid team made it easy.
Avantages
The layout is easy to look at and use. If we have any issues at all, we can easily contact someone in the company for help (and they are always helpful!) It makes us question systems we have put in place before we started the software showing us that there are other ways to do things. (makes us think more efficiently). I love the ideas/feedback section on the software and being able to see other peoples suggestions AND I really love the Facebook group and getting to know other companies all over the world. So coo!
Inconvénients
Im not sure if its because our last software had a custom online booking we created, so I am comparing, but I wish it was more customizable for how we charge and lets us have more forms for difference services we offer. We have had to add a step back in our process to confirm booking information, where we wish it could be a one in done on the clients end. We had spots we put on our schedule that were specific for online bookings, so anytime a potential client tried to book, they could see what was available and book it themselves. Easy money for us not having to do anything! haha.
Alternatives envisagées
JobberPourquoi choisir ZenMaid
The person who designed/managed our software got a new job and wasnt able to keep up with the needs of the company.Pourquoi passer à ZenMaid
It had significantly more features that fit our needs.- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Must have
Publié le 08/11/2019
Zen Maid overall is a must-have for any cleaning service. It is a professional advantage to have...
Zen Maid overall is a must-have for any cleaning service. It is a professional advantage to have clear communication from your client to the office to the field . As you grow scheduling can become challenging Zen helps to keep things simple and the features improve all the time . The zen maid team is also a great resource to those newer to the industry. I’d recommend using zen to help you grow and obtain a professional image .
Avantages
We love the auto scheduling and reminder features . The system is very helpful for keeping all your clients info in one place and staying on track of things . The app is also great for keeping track of employees with GPS and auto reminders
Inconvénients
There are a few issues from the technicians cell app our cleaners report connection issues and notes don’t always save . It would be amazing to see photo sharing , live dispatch screen that shows openings vrs bookings to assist with scheduling . A group message area would be awesome too .
Pourquoi choisir ZenMaid
No auto scheduling and not industry specificLogiciel antérieur
DeputyPourquoi passer à ZenMaid
Industry specific with auto scheduling, staff auto reminders . Text / email capability’s , cell phone app, gps in / out times , made by cleaners for cleaners !- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Software, Continuous Improvements, Great Staff Support
Publié le 12/11/2019
Avantages
I really like that Zenmaid has a very responsive team and they seem eager to offer updates at a client's request. I also like that Zenmaid is specifically tailored to the cleaning business industry and that they offer valuable support of the industry, in addition to providing a great software. Many of the top cleaning businesses use this software and there is so much online interaction. I tried Jobber for a short period of time and although it had similar features, they didn't have the same kind of ongoing support that is specific to the business. I love that Zenmaid is continuing to improve and add more reports. I like to analyze data company data in excel, and some of these reports make it much easier for me to analyze. I appreciate that that I am able to offer feedback easily and just recently I requested a report, and it was included by the team within a few days.
Inconvénients
Initially the program did not have a map however they are currently working on this. Also there weren't many reports that could be pulled from the database. I would love to be able to have more reports in the future, such as a calculation of drive time spent between the "clock in" and "clock out" time of client houses.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Life Changing
Publié le 12/11/2019
When I started my residential cleaning company, we were completely on paper. I started searching...
When I started my residential cleaning company, we were completely on paper. I started searching for a scheduling software. I had tried several and was unhappy with each of them. Then I found ZenMaid. Not only did they import all of my customers (saving me many many hours), they also put my schedule together and set up my booking page!
This software has freed up so much of my time, so that I am no longer spending hours a day working my business. On top of all of that, they have the best customer service that I have ever come across.
Thank you ZenMaid for changing my business and giving me my life back!
Avantages
Its customization makes for ease of use
Inconvénients
The only con is that I didn't find it sooner.
Pourquoi choisir ZenMaid
The other scheduling software's, although the worked for maid services, they were more geared toward other service companies, like HVAC and Plumbing.Logiciel antérieur
Housecall ProPourquoi passer à ZenMaid
ZenMaid was the only scheduling software made by maid service owners for maid service owners.- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great program
Publié le 19/10/2022
Avantages
I like that it is user friendly and the customer support team is very responsive.
Inconvénients
Really I just think the program needs more features. I switched to markate bc if the amount of features is has, and seems to be a very clean cut program so far.
Alternatives envisagées
JobberPourquoi passer à ZenMaid
At the time I was in a hurry and thought ZenMaid was a great start.- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Game Changing Software
Publié le 13/11/2019
5 star experience. The team is diligent in responding to questions. They are a progressive company...
5 star experience. The team is diligent in responding to questions. They are a progressive company and I know they will continue to be innovative. I look forward to each new item they add to the software as it means more free time for me!!
Avantages
Ease of use. Makes for clear communication with our team. Automations give me my time back!!!
Inconvénients
Lack of route density options ( glad a beta map feature is in the works )
that adding images to each clients homes is not an option... Yet :)
The onboarding process initially
Pourquoi choisir ZenMaid
I needed automations to remind our cients of there visits, payment processing and follow up.Pourquoi passer à ZenMaid
cost efficiency maid service specific innovative progressive- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We have used ZenMaid for years.
Publié le 20/12/2023
The best. Customer service is excellent and gets back to you in a timely manner all the time.
The best. Customer service is excellent and gets back to you in a timely manner all the time.
Avantages
It allowed us to use it as we grew. It’s easy to navigate.
Inconvénients
Not keeping track ( in the calendar) of past appointments for the employees that have left.
Réponse de ZenMaid
Andrew,
Thanks for taking the time to write this! We value our partnership with you and your company. Thanks again!
- Secteur d'activité : Rédaction et correction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Life without Zenmaid is Insanity
Publié le 10/01/2024
Avantages
Easy to use and navigate . I love the holiday cards we recently had the option to use
Inconvénients
Nothing that I could think of . They are always open to suggestions that serves the majority.
Réponse de ZenMaid
Alexis, we appreciate the kind words! We also believe that life without ZenMaid is insanity, but we're a bit biased. Thrilled that you enjoyed the holiday cards just as much as we did. We're honored to have you as a customer!
- Secteur d'activité : Services à la personne et aux familles
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great maid service business administration software
Publié le 07/02/2024
I'm happy with the software, it works for me
I'm happy with the software, it works for me
Avantages
Easy to use on the back end and also on the mobile app
Inconvénients
They charge extra per text if we send messages to clients
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Not worth the hype.
Publié le 30/01/2022
Overall It’s great for starting out, but the way the people they network with, and they themselves,...
Overall It’s great for starting out, but the way the people they network with, and they themselves, operate has left a bad taste. It’s like a click funnel circle jerk.
Avantages
It was encouraging in the beginning of going digital for scheduling, etc. Once you get going though there was a lot left to be desired. I’ve been with Jobber since July and love their platform way better.
Inconvénients
I really don’t appreciate cancelling and then not having access to my financial data. I need documents for tax purposes and I have to sign up again in order to get it. In my opinion that’s bad business and I should have been alerted when I cancelled so I could gather all the information I needed before moving platforms. This is the whole reason I’m putting up this review. Before today it was a simple, they’re just not a good fit, but now I’m peeved.
Réponse de ZenMaid
Unfortunate that you've chosen to try to hurt another small business over something that's an industry standard. As soon as you leave Jobber you'll see they're going to keep your info too, but you probably aren't going to leave them a poor review like you did to us :-(
We wish you and yours the best regardless.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Has potential but isnt reaching it
Publié le 02/05/2019
I solved the problem of using multiple software's to keep track and book my clients while organizinf...
I solved the problem of using multiple software's to keep track and book my clients while organizinf my staff in one spot. But its overly complicated to use, the mobile app sucks and certain features you would expect from a software of this calibre dont exist.
Avantages
That it attempts to encompass all the things any cleaning company would need to run a streamlined, smooth operation. Also, the customer service is great. If you tell them theyre missing a feature you need they will do what they can to develop that feature.
Inconvénients
It never works!!! The mobile app version is HORRIBLE. Certain things you would expect from a software like this (like proper clocking in functionality and proper payroll calculations) never work properly, its overly complicated to use (deleting a clients appointment takes 4-5 steps) and from one day to the next you dont know whether or not you'll get a random error when entering information.
Réponse de ZenMaid
First and foremost, thank you for your candid review. We love that you were impressed by our customer service! That's awesome and not a lot of our competitors can deliver the same level of personalized service.
With that being said, we hate to hear that some things didn't go so well. I especially hate that because I know the experience we usually offer people and for whatever reason, you didn't get our best.
Please know that we will be looking into your account history to see when/if you reached out to us to make us aware of these issues. Usually, when odd things happen like that, or discontentment happens, a quick message to us gives us the tools and the opportunity to make it right. It's also important because things like the app (which is solely an employee app) and the payroll issues could have been a setting that our team could have easily adjusted for you, or shown you how to edit.
Thanks again for the candid feedback and I hope that you take another look at us soon
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Happy ZenMaid User
Publié le 02/11/2019
Overall it's positive, it makes life easy for keep tracking of client appointments and providing...
Overall it's positive, it makes life easy for keep tracking of client appointments and providing schedules for my employees, I always recommend it to those looking for scheduling software.
Avantages
Layout/design. Multiple options for viewing the schedule. Option for tasks. Billing capabilities. Reminders. OMW texts. E-mail templates. Fairly easy to use.
Inconvénients
It would be nice if the remember me function worked for desktops. And maybe a stay signed in option. Staying signed in on the website for mobile as well. (I don't tend to use the app much except when I want to quickly glance at the day's appts.)
An option for photos would be really cool.
An option for a 'clock in' and 'clock out', that has no correlation to appointments would be handy because I pay drive time and it's way easier to have them clock in at the start of the day, out for lunch, then back in, then out at the end of the day. I currently use Tsheets to do this.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Hard work made easy with ZenMaid software
Publié le 19/11/2019
Before starting my business I knew that I needed software to run things efficiently. Before I found...
Before starting my business I knew that I needed software to run things efficiently. Before I found ZenMaid, I have 3 other software and they all lacked in places in needed the most (organization). Needless to say, after the free trial and onboarding through ZenMaid, which was a plus, I've never looked for another software company since.
Avantages
Customer service is the highest priority, always there in minutes to a answer any questions and they look for ways to improve there software by reaching to end user.
Inconvénients
Going on two years using the software and I don't have anything least to say about the software.
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Scheduling and invoicing with one program
Publié le 30/09/2022
Any time there's any questions, Zenmaid is there to answer it. Not only will they answer your...
Any time there's any questions, Zenmaid is there to answer it. Not only will they answer your question, they offer to do a video walk through with you over video chat. It's amazing!
Avantages
I love that I can do both scheduling and invoicing with the same software. It's super easy to use and customer service is AMAZING!
Inconvénients
My only dislike is the cost as it's quite pricey once converted to Canadian dollars. It may not be as much of a hit for a larger business but for a very small one it's pricey.