Avis clients sur Hotjar

Facile d'instalation
Facile de compréhension et d'utilisation
Grosse couverture fonctionnel

Trop cher lorsque le nombre d'event est important

Ce que j’ai le plus apprécié dans Hotjar, c’est la facilité avec laquelle on peut visualiser le comportement des utilisateurs grâce aux heatmaps et aux enregistrements. L’interface est intuitive, et les sondages intégrés permettent de collecter rapidement des retours clients très utiles.

Ce que j’ai moins aimé, c’est que certaines fonctionnalités avancées, comme les analyses plus détaillées ou des options spécifiques de filtrage, sont réservées aux plans payants, ce qui limite un peu l’expérience pour les utilisateurs avec un budget restreint.

I use this tool to track users and their behaviour when they interact with my website.

I would have liked it to integrate marketing automation systems like Adobe Campaign, which I also use from time to time.

About hot jar application look videos and create

In the hot jar application we can see feedback of videos

The post checkout survey is our main use for Hotjar. It was especially helpful during our transition from Adobe Commerce to Shopify. I also love that sessions our recorded so we can check any anomalies that pop up.

No bad comments really, it provides some good insights at a decent price.

I've been using Hotjar for months and it's been a critical tool in finding important bugs on our website and fixing them quickly!

Perhaps the price model isn't something that favours start-ups.

Session recordings are great when trying to get in your users' shoes. You can get valuable insights which you wouldn't think of looking at web data.

I miss filtering that used to be available in the free version.

Easy set up and I quickly got results that led to positive changes in my website

Sometimes bots come into my website and use the limited amount of screen captures for the heatmap

Hotjar is great for seeing which pages my customers interact with the most & how long they stay on those pages.

It's a little pricey just for the heatmap feature.

I really love the recordings that you can do! Highly recommended for website optimization.

Sometimes there is to many features so it is hard to find what you want. And there is always a worry about performance of our site.

The heatmaps and recording are so critical to create a UX centered product in all the organization

The recordings daily are not configurable, and it´s necesary when you need to track more or lees sessions

Heatmapping offers a whole new dimension of user behavior analysis, and Hotjar brings that to the masses. Installation is easy, setting up heatmaps is a snap, and results analysis is an easy task with the Hotjar interface. This has saved more of my precious time for true analysis, rather than setup and configuration

On the smaller Hotjar plans, the cap at creating 3 heatmaps at a time feels restrictive. Often, I'd prefer setting up more heatmaps and using fewer of the other features available (surveys and polls). If there were plans I could recommend that only contained the right services for my clients (ex: heatmaps only for small clients, fullstack for larger ones), I would 100% do it.
Crazy egg also has a sweet Chrome plugin which is not close to being replicated by Hotjar.

It enables me to check analytics of the surveys i put up thereby enabling me to collect feedback on areas that i feel need changes

Their customer support is slow and takes a long time to respond to customers

This is an easy to use app that most people could easily figure out and use without a problem.

I don't know if this happens for everybody but I get phased out of a lot of surveys for some reason.

I love how it is shown the heatmaps, it helps a lot to change some pages

nothing I do not like, they give a lot of information about how users flows over the page

The amount of information you can get from it: heatmaps, user behavior analysis, usage insights...there's a lot of information you can get and that can help you furhter optimize the user experience of your website.

I think that some guidance or initial support is needed, in order to understand how to leverage all the platform capabilities.

User experience insights: Hotjar provides a range of tools for understanding user behavior and experience on your website, including heatmaps, session recordings, and polls.Easy to use: Hotjar has a user-friendly interface that makes it easy to set up and use, even for users who are new to web analytics.Customization: Hotjar allows you to customize your tracking and feedback tools to suit your specific needs and goals.Integration: Hotjar can be easily integrated with a range of other tools and platforms, including Google Analytics.Affordability: Hotjar offers a range of pricing plans to suit different budgets and needs, including a free plan for small websites.

Data privacy: Some users may be concerned about the data that Hotjar collects and how it is used.Limited functionality: Hotjar has a range of features, but it may not have all the advanced functionality that some users require.Limited support: While Hotjar offers online resources and a knowledge base for users, it may not provide as much personal support as some users would like.Dependence on cookies: Hotjar relies on cookies to track website visitors, which means it may not accurately track users who have disabled cookies in their web browsers.Resource-intensive: Hotjar's tracking and feedback tools can be resource-intensive, which may impact the performance of your website.

That it was priced quite cheaply to others. I think we received a discount too so I felt the relationship there was amazing.

The heatmapping wasn't entirely accurate. It couldn't go beyond certain limits. Our website uses advanced code to be created but the heatmapping couldn't pick it up and forced us to do it manually.

Simple to implement this just works, giving you heatmaps and session recordings for true insight into how people use your site.

I'd like to be able to access my hotjar session recordings directly from Google Analytics. I think at the moment it only works the other way around.

I like the fact that this platform is easy to use and has a freemium offering. This provides a great ROI for us.

Customer support and implementation guidebooks are not that great and can be better highlighted. Also, I don't see any notifications about product updates and the latest trends.