Avis clients sur Buildium

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2119 avis
- Secteur d'activité : Automatisation industrielle
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Logiciel builduim
Publié le 13/10/2022
C'est un bon logiciel et merveilleux pour le travail
C'est un bon logiciel et merveilleux pour le travail
Avantages
C'est un bon logiciel rapide et efficace
Inconvénients
C'est un logiciel defficile a utiliser et
Alternatives envisagées
GIMP (GNU Image Manipulation Program)Pourquoi passer à Buildium
Parce que c'est un bon logiciel et facile utiliserRéponse de RealPage
Merci, Aziouz!
- Charlie

- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Best PM Software Solution
Publié le 07/06/2021
We have enlarged our client base with Buildium's features thanks to their focus on speed and...
We have enlarged our client base with Buildium's features thanks to their focus on speed and accuracy with payments, reporting, and accounting ease.
Avantages
Online payments are a game-changer.
Owner/tenant/HOA access allows each respective person the ability to view important reports and property status in real-time.
The property database is completely searchable from anywhere on the site.
Inconvénients
The task feature is a bit wanting. It's good for what it is, but dedicated project management or to-do list applications work just as well or better in most cases.
Pourquoi choisir Buildium
The dedicated property management featuresLogiciel antérieur
QuickBooks EnterprisePourquoi passer à Buildium
It suited our company the most and its HOA features offered what we were looking for.- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Yair Hindin's Responses
Publié le 13/06/2024
There were some customer service challenges initially. The digital support wasn't addressing what I...
There were some customer service challenges initially. The digital support wasn't addressing what I wanted and it may have been because I couldn't express it properly. A short phone call would likely have resolved in far less time.
Avantages
Ledgers are clear, easy to adjust, and helpful for tenants.
Inconvénients
At the plan we're on we don't speak to live people. I think that in this model everyone loses issues take 5x longer to resolve, the user gets frustrated and everyone's time is wasted.
Pourquoi choisir Buildium
Wasn't robust enough and a bit hard to use.Logiciel antérieur
InnagoPourquoi passer à Buildium
Was a better fit for what we needed- not too costly, and had the clarity and simplicity that we needed.Réponse de RealPage
Thank you for your review, Yair. We're glad you're finding Buildium to be helpful for you and your tenants.
With ticket-only support, it helps to be as descriptive of the subject as possible, and to include screenshots, whenever applicable.
Phone support is available on our other two subscription levels as well as other benefits, such as access to an additional tenant screening service, lower incoming EFT fees and free ePay applications, and more.
Hope that helps!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Poor Customer Service
Publié le 08/04/2024
Avantages
Friendly interface and good functionality overall.
Inconvénients
The Customer Service is VERY POOR - tickets get generated but not followed up on. You have to call multiple times because you get to speak to untrained and unexperienced people who are very limited in their action to solve an issue. Our business was in put in serious jeopardy due to Buildium's decision to put a hold on our bank account due to incompetencies of underwriting team of verifying basic information as an SSN - we had to wait a week to get the funds released when finally (after 3 years of service) they were able to run a basic background check on us to confirm that everything was in order. Very poor business decision on Buildium's side....
Be very careful when trusting a company like Buildium run your customer finances in this manner..... Very disappointing and unprofessional!!!
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great experience
Publié le 17/12/2024
It’s been great! It is very easy to keep track of the rent being paid and the owners balance.
It’s been great! It is very easy to keep track of the rent being paid and the owners balance.
Avantages
The ability to transfer funds to the owners
Inconvénients
Navigating between owners/properties/tenants
Réponse de RealPage
Thanks for your review, Shawn. Glad to see the financial part has been helpful. For moving between records, have you tried the universal search bar at the top of each page? That might make things easier to navigate.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
A happy 10 year Buildium user
Publié le 18/06/2024
Excellent experience and I am totally happy with it.
Excellent experience and I am totally happy with it.
Avantages
Buildium continues to innovate and improve their property management software and have not raised fees much from when I started over 10 years ago. I originally began its use because Buildium was one of the few that was web-based and fit all of the criteria that I was looking for. I can access it from my smartphone, tablet, or laptop anywhere that I have internet access.
Inconvénients
Nothing, Buildium satisfies all of my needs
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Buildium has been great!
Publié le 18/06/2024
We are very pleased and just signed up for another year. I have moved several friends (owners/proper...
We are very pleased and just signed up for another year. I have moved several friends (owners/property managers) onto Buildium and they have loved it as well.
Avantages
Buildium is incredible. We came from PropertyWare which is old and lame. The UI dated and lame, but Buildium is all improved. We love it!! The leasing process and managing tenant move it’s is a breeze. Honestly every part has been great. Support is also very good if a question comes up.
Inconvénients
The only thing that tenants have complained about are the fees associated with online payments. They are close to $15 for a transaction (tenant pays). We were used to our tenants only need to pay a $1-$3 fee per transaction. But it’s not that big a deal.
Alternatives envisagées
AppFolio Property ManagerPourquoi choisir Buildium
PropertyWare needs to be shut down, it’s old and a pain to use. I’ve used it as a tenant for years and it’s rough.Logiciel antérieur
Propertyware- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Review from 7+ year user
Publié le 15/06/2024
Positive. Very similar to my thoughts above in the Pros section. Have valued and enjoyed seeing...
Positive. Very similar to my thoughts above in the Pros section. Have valued and enjoyed seeing what Real Page has done with this product since the acquisition a few years back.
Avantages
Other than how easy and clean the layout is.....my favorite part of Buildium is how they utilize and solicit user feedback....and then for the most part, implement the right changes.
Inconvénients
The Financial Reports and Accounting modules are still lacking. Not to mention the Financials Tab within the Accounting module....is just useless in my opinion. Would love to see Buildium really take the time and initiate to improve and revise this. Which would include getting feedback from any users who are Accountants or CPAs by trade or have those backgrounds. Myself for example would love to partake in this if asked.
Pourquoi passer à Buildium
Hard to remember exactly as this was 7+ years ago...but at the time we valued how Buildium was seen as one of the industry leaders, behind Appfolio.- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Buildium for Property Mangement
Publié le 18/06/2024
It is a very good property manage3ment tool.
It is a very good property manage3ment tool.
Avantages
Buildium is very user friendly and provides owner access 24/7/365 which is vital.
Inconvénients
Multiple screens to get needed information, i.e. applicant email was removed from list of new applicants. Application must be opened to get contact information. Ability to copy email addresses from screen to send email outside Buildium system was removed.
Most cons would be slanted toward my personal usage requirements of the product.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Cost Efficient PM Software
Publié le 13/06/2024
I really like Buildium and the ease it offers. I've used 3 other softwares and Buildium is as good...
I really like Buildium and the ease it offers. I've used 3 other softwares and Buildium is as good or better.
Avantages
The reporting and accounting is very good in comparison to other softwares.
Inconvénients
You have to click through several links to get to places when it could be compartmentalized better. Example - Click property, click unit, click lease, click tenant. This could be cut in half.
Réponse de RealPage
Thanks for your review, Ethan! We're glad to see that you're getting ease 0f use with Buildium.
For navigating, we often offer different avenues to get to a particular page so you can find one that works best for your flow. For example, when looking for a tenant, you can take the path you mentioned, but you can also find them through the Rent Roll page, or even more directly on the Tenants, both of which are in the Rentals menu. An even more direct option is through the global search at the top of every page. Just type the resident's name, and click!
Hope that helps! Thanks again.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Buildium review
Publié le 21/06/2024
We like it, there could be more useful reports and the owner statements seem to have redundant info.
We like it, there could be more useful reports and the owner statements seem to have redundant info.
Avantages
We like the ACH function of collecting rent from tenant.
Inconvénients
The banking is confusing to setup - and waiting 7-10 business days to be approved along with 3 months bank statements is difficult when we have a new account for a new building.
Alternatives envisagées
Rent ManagerPourquoi passer à Buildium
Price was better and recommended by a friend of ours.- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Best Property Management Platform
Publié le 18/01/2024
Overall, Buildium is not just a property management platform; it's a complete solution that has...
Overall, Buildium is not just a property management platform; it's a complete solution that has simplified my work. If you're in the property management field and want a platform that is easy to set up, maintain, and offers robust features for accounting, leasing, and expenses, look no further than Buildium. It has truly become an invaluable asset to my business.
Avantages
Easy to set up, helps to keep track of finances, properties, owners, tenants, basically I can do all in one program no need to use any other.
Inconvénients
I can't schedule EFT payment for my customers.
I can't add more charges when using Applicants other than application fee
I can't modify statements
Réponse de RealPage
We're happy to be your complete property management solution, Cynthia. Here's to many years of growth and success together.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
Great Management software, but Costly
Publié le 08/11/2024
Overall, other than cost, I liked the functionality of Buildium
Overall, other than cost, I liked the functionality of Buildium
Avantages
Very Well Organized and can navigate to view properies by address or by each landlord easily. Can see current rent due and get notifications when leases are close to expire so you can renew them in time
Inconvénients
The price. Monthly cost is almost $200/M.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great value in a property management Swiss Army Knife
Publié le 18/01/2024
I would say that Buildium has turned what was a loathed but necessary process into one that is 95%...
I would say that Buildium has turned what was a loathed but necessary process into one that is 95% smooth and enjoyable. The ease of calling up specific internal Reports and making them available to appropriate audiences is a breeze, and it's accomplished with visual touches that add a lot of professionalism to the presentation.
For those who are not familiar with it, your stock will go up as people will be amazed at how fast you can provide relevant responses. Inquiries that used to take weeks to wend their way through a CPA and his staff, can now be generated in five minutes and sent back to the inquirer. We have cut our external accounting costs significantly by doing internally what used to be sent out for routine addressing...knowledge is power.
Avantages
It is a comprehensive set of tools that can handle, to a greater or lesser extent, whatever you throw at it. I would not dream of managing the property I do if it meant returning to the former ad hoc, cobbled together process.
Buildium shows the net benefit of having an integrated, systematic handler that does not require having to trouble shoot different resource modules or integrate app functionality, the things that can drive you to distraction instead of providing efficiencies.
It is obviously a tool that has had thoughtful design at its core, with ongoing updates and expansion of functionality as feedback on it is digested.
Inconvénients
The thing that makes Buildium so good is the thing that trips it up, at least a bit, in making it compliant and compatible in accounting function. As software, it was, by far, the best integrated accounting tool that was part of a larger management tool.
But because it is not specific to accounting, we had to do a rain dance for awhile to bring it and our accounting firm's approach into cohabitation. There are things Buildium can't do, and to their credit, will be transparent about in suggesting work-arounds that are usually reasonable and not kludgy.
When considered in the context of what it can do, this shortcoming is really immaterial, IMHO. It is flexible enough to handle multiple properties yet tame enough to make it a great choice for small HOAs and similar, less arduous, environments.
Réponse de RealPage
Thank you so much for such a thoughtful and thorough review, Wayne. The fact that Buildium is making things more enjoyable is supremely gratifying to know.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A great tool
Publié le 10/12/2024
Overall is good. The app works and gives you fast access to tenant information task etc
Overall is good. The app works and gives you fast access to tenant information task etc
Avantages
Sending Text messages and task management
Inconvénients
That you have to create a template every time you want to dent a letter
Réponse de RealPage
Thanks for your review, Thomas!
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
I hope you get better
Publié le 13/12/2024
Great so far. Better than property meld and other systems I've used.
Should have lock interface and...
Great so far. Better than property meld and other systems I've used.
Should have lock interface and phone calls/messages added instead of using another software
Avantages
Update several tasks due date, status, assignees and collaborators at the same time
Inconvénients
I can't add a note or change title to multiple tasks at the same time
I can't update several recurring tasks due date, status, assignees and collaborators at the same time like regular tasks
We have to use other system to complement calendar and guest messages
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I really enjoy using buildium
Publié le 17/12/2024
I think buildium is a great program and easy to use
I think buildium is a great program and easy to use
Avantages
The agents are always available when I call and are very patient in helping me walk through how to perform different task that are new to me. I also like Buildium's help and support give step by step instructions and also shows visuals.
Inconvénients
Sometimes they update or change the look of the site without notice which sometimes can be confusing but like I said i can always call for advice.
Réponse de RealPage
Thanks, Virgie! Keep an eye open for our product newsletter that comes out every month that details the updates to Buildium.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Red Oak Apts
Publié le 17/12/2024
I have had a great experience with Buildium, even though I know I am not using it to the full...
I have had a great experience with Buildium, even though I know I am not using it to the full potential. There are still things I need to look into and figure out before I implement more usage.
Avantages
It is easy to understand, even for someone who does not have any property management knowledge
Inconvénients
The way tasks are set up is a bit inconvenient, maybe making it user friendlier, with more freedom to edit and maybe a notepad like experience.
Réponse de RealPage
Thanks for your review, Katia. If you haven't already, check out Buildium Academy from your Help & Support menu to learn more about the features you may not be using.
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very Satisfied
Publié le 05/12/2024
I have used Buildium in the past with other companies, so when we started this new company,...
I have used Buildium in the past with other companies, so when we started this new company, Buildium was the 1st company i thought of and wanted to go back with them.
Avantages
We really like the Support when you need help, they are all professional and very helpful and always resolve the issue at hand.
Inconvénients
When we get the fee's charged at the end of the month, sometimes don't understand all the fee's.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
User Friendly. No guess work
Publié le 05/12/2024
As I stated above, the program is very easy to use. It is very user friendly and will make a great...
As I stated above, the program is very easy to use. It is very user friendly and will make a great addition to any Property Management company.
Avantages
ease of use. as a first time user of this program, I was skeptical of my ability. the biggest hurdle is to NOT overthink what you should do. This is a very easy program to utilize.
Inconvénients
I wish there were some "build in" letters regarding lease expiration.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Support Review
Publié le 10/12/2024
Before I would have said it has been great, but now that I have a technical issue that I have been...
Before I would have said it has been great, but now that I have a technical issue that I have been dealing with for over a month the customer service and response time is absolutely horrible. The product is good as long as you don’t have any support issues, because that is where all the problems come in.
Avantages
I like the overall setup and how easy it is to navigate
Inconvénients
I don’t like the customer support. You don’t get a timely response if they even respond at all
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
RealMT Property Managment LLC
Publié le 10/12/2024
Positive experience overall. I have been using the product for almost 5 years.
Positive experience overall. I have been using the product for almost 5 years.
Avantages
Customer service is usually fast and always pleasant.
Inconvénients
No negative experiences with Buildium. It has been great.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Feedback on Buildium
Publié le 06/12/2024
Excellent, we strongly recommend. Cost is low.
Excellent, we strongly recommend. Cost is low.
Avantages
Integration of all modules. Mini SAP w/o the cost
Inconvénients
Onboarding was very challenging, little support/
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Five years working on Buildem
Publié le 10/12/2024
I have worked on this system for 5 years, and this past year every day.
I have worked on this system for 5 years, and this past year every day.
Avantages
Easy to navigate and get help when needed.
Inconvénients
Vendor area need help. I would like a column showing ACH Just like the COI column. Rental side an owner is not happy with the delayed reversals on payments.
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Software
Publié le 06/12/2024
We have had a very good experience using Buildium, we love being able to generate all the different...
We have had a very good experience using Buildium, we love being able to generate all the different reports and have all the information in one place
Avantages
I love the ease of having all my property information in one place with easy access.
Inconvénients
I would like to be able to list a unit as coming soon before the current lease expires