Salsify

Logiciel de Product Experience Management (PXM)

Note globale

4,5 /5
(30)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,3/5
Support client
4,5/5

97%
des utilisateurs recommandent cette application

30 avis

Sebo D.
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Incredible power for a multi-channel world.

Publié le 12/12/2017

Effectively manage large product content portfolio with lower resources.

Avantages

There are a number of contenders for Salsify's greatest pro. Among them would be the ability to create channels which massively simplifies the process of syndicating content to different websites and internal systems. In addition the ability to create very granular properties to allow an agile content management system with excellent faceted search to ensure clean high levels of data cleanliness. These form the backbone of an indispensable product management system. However, the fairly recent addition of the computed fields has allowed a more central management of the content rules for various channels.

Houston E.
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

This needs some work for how much they want you to pay.

Publié le 12/07/2021

We were looking for a managed system that gave us a few key components when creating and editing products.

The overall experience is, in a word, "Okay" they don't really bring anything to the table that others don't already have. We found the calculated properties are exceptional and are the only reason that they won in our trials. Unfortunately, the management system is slow and tedious, but the advanced systems work well.

They seem to be way more interested in getting you on board than they are in supporting their product. They have even outsourced the onboarding to "Partners" that are required to even use Salsify. We went through meeting after meeting that could have been simplified to a SINGLE email.

Lastly, I would say that Salsify is not worth the $35,000/year Minimum price tag that they want you to sign up for (Plus the required partner minimum of around $16k). It's a simple SaaS (Software as a service) that should be a monthly subscription, I would be willing to say that Salsify would get more businesses on board if they charged somewhere around $150 - $300 per month.

Avantages

Of all of the Product Information Management options, Salsify checked all of the boxes.
We have the ability to Bulk update products and their properties in a couple of ways.
We are able to organize our products however we want.
The calculated properties are critical to our workflow and are easy to build/use.
The import and export features are fantastic.

Inconvénients

You will be using the import/export features more often than the salsify editors.
It takes 3-4 clicks and 2-3 page loads to edit a product's information. Or an entire export-edit-import process.
The GUI looks outdated, is slow to navigate, and, in some places, not intuitive.
The Rich Text editors lack basic text editing.
The support team is slow, usually taking 2-3 days to respond.
The onboarding process is a tedious process that is full of meetings and bureaucratic nonsense.
Salsify requires a third-party consulting firm to be your onboarding partner and it's not included in the already hefty price tag. (attempting to add another $16k in our case).

Alternatives envisagées 

inriver PIM, Akeneo PIM, Plytix, Widen Collective et Pimcore

Pourquoi passer à Salsify

Import/Export capabilities. Calculated Properties. Not Self-Managed After some convincing, they were the only large PIM solution to give us access to the system before buying.
Sanjay P.
Note globale
  • Secteur d'activité: Biens de consommation
  • Taille de l'entreprise: 10 000+ employés
  • Provenance de l'avis

Note globale

Publié le 19/04/2018

Utilisateur vérifié
Note globale
  • Secteur d'activité: Biens de consommation
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great tool to host all product data

Publié le 30/09/2019

Salsify is a great tool to use and store all product content and other product information. Insights is helpful, and the customer service team is fairly responsive. Once they do get back to you, they usually have the answer you are looking for which is great.

Avantages

The best part of this is that we can easily submit products or export product import sheets to send to customers. This makes ease of uploading new and updating existing products much easier.

Inconvénients

Not all connections are direct API, meaning we have to export the uploads and send them directly to customers. If there were more direct connections, it'd make adding new products much easier.

Alternatives envisagées 

Syndigo

Pourquoi passer à Salsify

Pricing and capabilities. Salsify was the better option for us for the price, and for what it offered in return.
Kowanda L.
Note globale
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great quality and support

Publié le 16/08/2016

In using Salsify I have been extremely impressed with the quality and support that we have received. They continue to add more features and functions to the site all the time. Due to the large amount of data that we are dealing with it is great to be able to bring it all together, however my wish (if possible) would be to find a more streamlined process to bring it all together and to get onboarded more quickly, easily and efficiently.

Avantages

I like the fact that we can load all the information and photos into one place. Salsify works well and suppport is available.

Inconvénients

I would like more "hands on training" to learn how to get our products onboarded more quickly and efficiently so we can actually utilize the site as it should be. We experience a lot of training which was the trainer doing the process and us trying to follow along; as we all know most of us learn by doing and I think a lot has been lost due to this.

Réponse de Salsify Traduire en français

Hi Kowanda-

Thanks for the feedback. We're looking forward to the onsite training we've been planning over these last few weeks. Dedicating time like this will allow our customer champions to dive deep on your product content goals and help your team be successful with Salsify.  As always, you can access our newly updated knowledgebase at https://help.salsify.com/help. During business hours you can contact our support line at 1-844-SALSIFY.

I¿ve also sent you an email directly with the above info.  Looking forward to meeting you in person!

Best,

Kate Roda

Garrett B.
Note globale
  • Secteur d'activité: Biens de consommation
  • Taille de l'entreprise: 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

100% The Best PIM / DAM you will ever need

Publié le 24/08/2016

I've used Salsify for over 3 years and can truly say that it is the best PIM / DAM I've seen and used.

Avantages

The software is agile and easy to use. It's extremely easy to connect API's to nearly any format or system. It is also very easy to build exports into retailer templates or any other type of template necessary. Any time I have a request for an update or change to the platform or need help, I receive help very quickly and implementations are put on their roadmap.

Inconvénients

No true cons to the system per se, however it would be nice if they had a suggested set of fields to fill.

Utilisateur vérifié
Note globale
  • Secteur d'activité: Biens de consommation
  • Taille de l'entreprise: 5 001-10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I spend all day in Salsify

Publié le 28/05/2019

Avantages

I have used many different content syndication tools in the past, and Salsify blows all of them out of the water. They work with all of the top retailers and really engage with their customers to develop features that are on the cutting edge of ecommerce.

Inconvénients

Some features that were built in the past haven't been updated, as their focus has shifted. A lot of things require contacting customer support, which is a good thing for some but as a power user I would like to handle as much as I can by myself.

Mike B.
Note globale
  • Secteur d'activité: Services environnementaux
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Salsify is a well-built, modern platform that has changed the way we bring product info to...

Publié le 16/11/2017

Avantages

The product is very easy to use. It's very easy to customize. It helped our organization centralize all of our product information and then take all of that information seamlessly to market

Inconvénients

The product has a ton of untapped potential. Although the support is fantastic (the best of any our organization has worked with to date) there is still some functionality that holds us back from manipulating certain features ourselves, to which we need to contact support to help us out with. The good news is, Salsify is always making updates to their cloud-based software and these issues should be gone relatively soon!

Utilisateur vérifié
Note globale
  • Secteur d'activité: Internet
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Salsify support team is fantastic. Always willing to help

Publié le 05/12/2017

Avantages

Working in and out of Excel is a convenient way to get a lot of work done quickly. Formulas are proving more and more useful.

Inconvénients

Some of the UI elements lack polish. Occasionally, the screen will reload to a blank. Difficult to replicate but happens from time to time (perhaps while under heavy load?)

Imports could use some bulk mapping/checkbox options (like being able to edit in the summary view instead of clicking on each column individually). This is especially useful for large templates with many columns of data.

Formulas sometimes work and sometimes don't. For example, PATH_NAME and PATH_ID do not work in In-App computed properties. This wasn't made clear in documentation, only in discussion with Support.

Tim L.
Note globale
  • Secteur d'activité: Biens de consommation
  • Taille de l'entreprise: 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Changing the way we go to market

Publié le 16/08/2016

Salsify has changed the way that our internal employees not only gather information but share it with our customers. It has alleviated a lot of time consuming manual processes in order for us to focus on driving accounts forward.

Avantages

Ease of use. Salsify's portal is setup to be easily navigated around as well as syndicate with our retailers.

Inconvénients

Missing analytics behind what retailers have all of the available content on their websites.

Réponse de Salsify Traduire en français

Hi Tim-

Please be on the lookout for an email later today from our Director of Product Management to see if there's a good fit for a beta program.

Happy Commerce!

The Salsify Team

Adam M.
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Very useful tool for maintaining product details

Publié le 16/08/2016

Salsify has a bit of a learning curve, but overall provides a good service. I have been using it a little more than a year and have been pretty happy as a user. Additional services are being added to the package, but not all are included as an all-inclusive base price, which is contrary the impression given when we signed up. Customer service has been good, with the Salsify team adding features based on our feedback.

Avantages

The ability to resize/rename images on the fly has been a useful tool, as we previously maintained a folder for each customer's images that were specifically sized and named for them. Now, we just set up some rules for each customer's naming conventions, and the files are named as we go.

Customer service will take care of the things that are not very self-service friendly.

Digital catalogs provide a quick and easy way to share new products with select groups of people.

Once you get the hang of it, importing and exporting a lot of information is very quick and easy. Data is easily accessible.

Inconvénients

Number of users is very limiting, and adding seats very expensive.

Salsify significantly underestimates the amount of storage needed for images and other digital assets and wants to limit the number attached to products. When we signed up, we asked if there was a limit on digital assets and were told there was no "practical limit," and they would let us know if we had too many. At contract renewal, they wanted to significantly reduce the available number.

Cost. Salsify is expensive.

Not responsive design for phones. Although I would never recommend the phone as your primary access point for Salsify, it is nice to be able to quickly look products up in a pinch. With the available screen real estate on the iPhone 6+, I expect to be able to do that, but the menus don't work and everything is squished. Difficult to squeeze it in, and not successfully executed yet.

Overall, searching for items within the search box is slow. If you type a part number quickly, the site lags, and cannot find the item. I usually edit the URL in the address bar to go directly to the page I'm looking for.

Réponse de Salsify Traduire en français

Hi Adam-

Thank you for the feedback. You'll be happy to hear that we have actively been investing an enhanced search experience and it's expected to land in the next month or so. I have shared your feedback regarding the mobile experience with the product team and I'm happy to report there are plans to improve this in the future as well. If you're open to it, I'd like to connect you directly with our product team. My hope is that we'll be able to share our vision for new features and come to a better understanding of how you're using Salsify.

My name is Ashley Krahn and I lead the team that helps our customers drive value through Salsify. Please feel free to contact me directly at akrahn@salsify.com, 617-206-6730.

Best Regards,

Ashley

Crystal S.
Note globale
  • Secteur d'activité: Bijoux et produits de luxe
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Salsify is an overall easy-to-use program that helps me to move through workflow quickly.

Publié le 28/06/2017

Ease of use when trying to work with my inventory quickly.

Avantages

I like how it organizes my inventory and makes it highly searchable, and therefore much more easily accessed as I need it.

Inconvénients

Occasionally slow moving and some lists make it difficult to move from one product to the next with ease.

Ann P.
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 6.0 /10

Salsify Gives Ease in Product Development for Ad Writers

Publié le 10/09/2016

In my experience with Salsify, I have learned A LOT about writing about products for a company and to be completely honest, I don't think I can imagine my time at my job without it. It saves me time, tedious tasks, and a lot of paper! The recent updates, especially on Salsify's user interface, have totally brought about a new appreciation for its services (YAY FOR NEXT/BACK NAV).

Avantages

Archiving and the ability to make it easier to create ads at a fast pace

Inconvénients

Sometimes there are glitches when typing into generated fields, though this may not be entirely the software to glame. I do believe more upgrades could be made to the ease of use of the site as well as a proper app :)

Kaitlin T.
Note globale
  • Secteur d'activité: Biens de consommation
  • Taille de l'entreprise: 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

great for companies with many SKUs

Publié le 25/04/2019

Avantages

this is great for categorizing/classifying many products to allow easy access to information. easy search feature, great for adding images and excess information in on location.

Inconvénients

exporting information in a clear and aesthetically pleasing way to create marketing documents is not always great. formatting is often not correct if you have too much text. We use salsify to hold all our product information and want it to be easily accessible for sales teams to grab documents without having to make updates, but that has not always worked out for us.

Matthew E.
Note globale
  • Secteur d'activité: Conseil en gestion
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best Management System Ever!

Publié le 08/09/2016

I have been using Salsify since May 2015 for a major client of ours. This tool has been so transformational for the business for their content & digital asset management. I have found that Salsify excels in the area of syndication to retailers and this is how we really leverage the tool.

Avantages

The usability of the software and the UI.

Inconvénients

Writing formulas for the Channels and Readiness Reports & Templates

Sally V.
Note globale
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Competitive Advantage

Publié le 19/07/2017

Improved efficiency of a centralized location for all item related information and customer facing documents. Relieved our customers from the task of gathering information and entering into their system.

Avantages

Salsify has been a wonderfully flexible PIM to support item images, data, and supporting material. It has allowed us to populate multiple different systems efficiently as well as create tailored customer specific views.

Inconvénients

It would be helpful to have more options for data export with use in other systems such as XML. Currently .csv, Excel and JSon.

Luke H.
Note globale
  • Secteur d'activité: Agriculture
  • Taille de l'entreprise: 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Quality Product That Needs Some Usability Tweaks

Publié le 16/08/2016

I love using Salsify compared to so many of the other products that I've had to use for content management. It makes a lot of promises that it delivers on and has a lot of features that you don't normally get on a single site.

Avantages

It's incredibly visual, simple to learn and quick to work with.

Inconvénients

Some features aren't user friendly to people from outside of the content management field. Sometimes there are bugs when moving between products or trying to get simpler lists of updates that are needed.

Jake C.
Note globale
  • Secteur d'activité: Internet
  • Taille de l'entreprise: 201-500 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Excellent Organizational Tool

Publié le 05/12/2019

Salsify has been a great addition in our workflow, and we'd recommend it.

Avantages

-Digital Catalogs are an excellent tool, very efficient for using w/ multiple clients

-Image manipulation on demand is awesome

-All images & data loaded into one place is great for us

-Excellent UI

-Support is timely and useful

Inconvénients

Just a bit of a learning curve for some people. I think if our team wasn't so tech-savvy we would have run into more issues. Once you get used to it though, it's all good.

Price might be high if you aren't fully utilizing the services. Make sure it's worth it for your business before you take the plunge. For us, it's worth it, but we make the most out of what we pay for.

Jason T.
Note globale
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Globe Electric X Salsify

Publié le 16/08/2016

Still setting up final channels but great system thus far. Amazon quite easy, having more difficulty with HomeDepot but its a work in progress and we are moving in the right direction.

Crystal S.
Note globale
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Salsify is a great tool to have for your ad writing needs!

Publié le 16/08/2016

Love the functionality. Salsify helps my company to write ads and save time which is what my department is all about!

Avantages

Easy to use. Rarely experiences technical issues. Great contacts when you need help!

Inconvénients

There are definitely some things that could be better/more like the criminality of other websites.

Maricela G.
Note globale
  • Secteur d'activité: Vente en gros
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

User Friendly

Publié le 27/03/2019

Avantages

I use Salsify to upload/update/maintain our Ebags set up. The best feature in my opinion is the Analyze Readiness option, from here I can pin point any missing data and make updates.

Inconvénients

Don't have any cons, Salsify works like a charm for us!

Dan R.
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Product - Great Service

Publié le 16/08/2016

We use this to manage ~200 SKUs. Great product for sharing information with vendors, creating quotes, so forth.

Avantages

Catalogs, Channles

Inconvénients

No permalinks to use for revisions on spec sheets for our website.

Hayley T.
Note globale
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Daily Salsify User

Publié le 16/08/2016

Before Salsify, so much of our work was manual and tedious. Salsify simplified our processes and has proved to be useful to our team as well as the teams and retailers we work with.

Maricela G.
Note globale
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very Easy to Use!

Publié le 11/04/2018

Avantages

I love how easy it is to work with, I can mass upload which saves a lot of time! I love the ready and Incomplete check, it tells you exactly what's missing.

Inconvénients

The only con I see is, once the retailer accepts the changes/edits, the information within Salsify is not updated.

Teri R.
Note globale
  • Secteur d'activité: Biens de consommation
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

All assets in one place!

Publié le 16/08/2016

The software allows for all data surrounding our products, to be located in one place. It's taken awhile for us to get up and running, though I'm not sure if that is the norm or due to the our input data..

Avantages

All assets (images, copy, dimensions) maintained in one place.
Ability to data sync from the software

Inconvénients

No hands on training
Length of time to production

Réponse de Salsify Traduire en français

Hi Teri-

Thank you for the feedback. We've been working with Kowanda on your team for an onsite visit to provide more training resources.

As always, you can access our newly updated knowledgebase at https://help.salsify.com/help. During business hours you can contact our support line at 1-844-SALSIFY.

Looking forward to meeting you in person!

Best,

Kate Roda