Avis clients sur Mailgun

La simplicité d'utilisation et d'installation de l'API. La qualité du support client.

Coûts assez élevés. Pas disponible en français.

sub-accounts management (before getting suspended for no reason)

Mailgun disables your account after 6 months working on integrating with it ; out of nowhere, for no reason.
+ they keep billing you every month (over 600$ at this stage) even though your subscription mentions that you're at 0$/month.
When you're trying to reach out to the support, they close our tickets without even answering, ghosting.
Absolutely WORST product ever used and support team faced, it's absolutely garbage. This goes without saying that Mailgun way of coding emails is terrible, their delivrability is one of the worst of the market.
Do yourself a favor, go to sendgrid. Mailgun SUCKS.

API is very easy to integrated, SMTP alternative is a quick start to use in software that require SMTP protocol to send email.

Current dashboard is kind of complicated, sometime I could not find a setting or where I could set a adjustment.

- Being able to pay based on my usage not a fixed price- Easy to use and well documented API- Webhooks to handle events such as bounces and unsubscribes

- Initially I had some deliverability issues but support were very helpful in resolving them- Slightly more expensive than some competitors but you get more features for that

No time to test it as I was on trial plan and even I did not send any email they charged me

Charge you 15$ per month even you do not use any of their services.

I like the way the dashboard is built, it's really easy to use. Easy to find e-mails.

I always struggle to find the function of whitelisting an e-mail, but I always get there eventually.

I believe it is a reference among some companies and it was recommended to me, that's why I started using it. The free version is decent.

Integration is a bit complicated compared to other solutions on the market. Even after configuring some emails were still considered as SPAM. Prices are absurdly high.

It seems relatively easy to use. I wanted to use them because they are a cheaper alternative to use on a WordPress site.

I had some issues with the initial setup and the support team was not that supportive. I quickly disregarded this software as I didn't want to waste much time. It was already a week and the slow responses from support didn't help. Maybe I got impatient and switched too quickly. The software looks good, it's just that I needed to implement something quicker

Their API is easy to use and reliable for transactional emails.

You can only schedule emails 3 days ahead of time.

We've been using mailgun since few years and it's one of our most used and essential software for out business. It seamlessly integrate with any system and provides fast and accurate email delivery solution. Since we've been using mailgun it's very rare that email sent from our system goes to spam folder. Also, with their dedicated IP option email delivery and white listing is even more easier.

Mailgun email tracking feature is not that accurate and also I personally found and reported bugs into the system UX.

I like how it literally has every piece of information that you need to make an educated decision about potential client accounts and wether they are fraudulent or not.

It's kind of complicated to understand and get acquainted with at first.

The best would be their free tier, they recently changed their free tier but you still get free 1k+ emails per month. This is thier "pay as you use" tier. Very usefull if you're still new as you get all the features of a paid service. Very cheap even when you exceed the free emails.

I wish they have a lower tiered plan like $5 or $10 a month for low traffic sites. As a developer not all sites needs 10k emails a month.

I use Mailgun for my email marketing services and it works perfectly. Mailgun helped all my emails go straight to my prospectors' inbox instantly without any challenges.

With 10.000 free emails/month is a super deal for small business.

Besides, Mailgun is truly flexible for developers with Webhook Support, API support, SMTP user manager, Email Template Builder.

I hope Mailgun support Email Template Builder with Drag&Drop function that easier for me to create email templates for my workflow.

The ability to connect to our internal platform to send transactional email and monitor activity are features that really stand out and directly address our needs in terms of email deliverability, activity tracking and technical solutions.

The ability to migrate from the legacy to the newest version of the platform has not been the simplest process. While the workarounds have suited our needs just fine, it hasn't been the simplest process to migrate over from the legacy version.

Our ERP system added integration with Mailgun several years ago and our ability to track and verify emails had been delivered significantly increased. We noticed an immediate increase in our email delivered confirmations. This is significant for us as we send our monthly account billing statements through email. If our emails aren't delivered, we don't get paid. Mailgun also provided much superior email tracking so we can identify which emails weren't delivered and find another way to get in contact with our customer.

Our biggest limitation with Mailgun is with our ERP system and how they only chose to provided limited support to the many features Mailgun offers.

We use Mailgun to send to large email marketing lists because it's more affordable than many alternatives. The UX is pretty solid and the reporting tools are nice.

Sometimes there are things in the report that don't make sense like an open rate dropping considerably one day and then back to normal. We can't really tell what caused that. Also the open rate is lower than other tools that are not marketing based. So perhaps they're tagged as marketing server. Not sure there's any way around that and they take email server health seriously

Mailgun's system is set up so well, and their SDKs for different languages are so complete, that these days I add a domain, add a Ruby gem, and my new Rails project has transnational email ready to go, highly deliverable, and I just don't worry about it after that. It just works.