Avis clients sur SurveyMonkey Apply

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310 avis
- Secteur d'activité : Transport routier/ferroviaire
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Survey Monkey
Publié le 19/11/2023
Avantages
Tres satisfait de l’outil. Une mention speciale pour la calculatrice de Net PRomotor Score.
Inconvénients
La version gratuite peut etre limitante mais c’est legitime.
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Le meilleur logiciel de gestion de demandes de subvention
Publié le 09/03/2023
Avantages
La facilité d'utilisation de la plateforme pour tous.
Inconvénients
La stabilité de la plateforme pourrait être amélioré.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
SurveryMonkey Apply - plateforme pour business
Publié le 01/02/2023
Avantages
Le plus apprécié dans ce logiciel est que SurveyMonkey Apply est très facile à utiliser par les utilisateurs. Ainsi, le logiciel montre un processus étape par étape très compréhensible.
Inconvénients
Le moins apprécié dans ce logiciel est que SurveyMonkey Apply n'a pas la possibilité de saisir des graphiques.
- Secteur d'activité : Hôpitaux et soins de santé
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Le top du top pour créer des sondages
Publié le 12/02/2023
Avantages
J'adore utilisé l'outil car l'interface est très intuitive et permet de rapidement réaliser des tâches simples (créer un sondage)
Inconvénients
J'aimerai pouvoir partager les sondages à d'autres personnes mais impossible.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Facile d'utilisation
Publié le 26/09/2022
Avantages
beaucoup de choix possible, très facile à concevoir un questionnaire
Inconvénients
personnalisation dans le questions. Pas de correcteur ortographe
- Secteur d'activité : Assurance
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Avis sur SurveyMonkey
Publié le 28/11/2022
Avantages
Un outil simple pour créer des sondages engageantsTrès intuitif
Inconvénients
Fonctionnalités limitées Pas de possibilité de partager la création du sondage

- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Product, Great Price, Wonderful Customer Service
Publié le 20/08/2018
We were able to streamline both our application process as well as the 2 year grant cycle process...
We were able to streamline both our application process as well as the 2 year grant cycle process so it is all in one platform from application through review and then any subsequent reporting requirements of our subgrantees.
Avantages
I liked how the implementation specialist was willing to answer all of our questions and work with us on our incredibly complex process to make sure our end product met all of our needs.
Inconvénients
There are a few features we wished it had, but we understand our application process is far more complex than most organizations.
Réponse de Momentive
Hi Michael, Thank you for taking the time to provide this review. It¿s great to hear that your experience with the implementation specialist was positive and that they were able to work with you to design a solution that fit your process. We would love to learn more about product features that would benefit your organization. If you¿d be willing to connect with us about this, please reach out to our customer success team at smapplycsm@surveymonkey.com. Thank you and and we look forward to continuing our partnership.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great service from Engineers, not so much from Sales or Management.
Publié le 22/12/2020
The Positive:
1. The engineer who managed and implemented out buildout was AMAZING. He was a...
The Positive:
1. The engineer who managed and implemented out buildout was AMAZING. He was a pleasure to work with, super friendly, knowledgeable and down to earth. I would completely trust him to do work for us in the future.
2. Because of Covid, they gave us a 6 month grace period for payment, because we would not be able to use the site as intended.
3. Engineer tossed in extra training for us, because of the negative sales experience that follows.
The Negative:
1. Our initial experience with the first SMA sales contact was less positive of an experience. Our first contact, upon hearing of our needs insisted that we needed two sites to manage our work load. This was confirmed by the second sales manager for further conversations on our needs. However, upon working with the engineer to implement the site, he was suprised by that and felt that we didn't need two sites. Once we were actually able to see the SMA environment and how things could be built out, we confirmed this. We (meaning my org and the SMA engineer) reached back out to sales to re-work the contract, as we felt we were mislead in our needs assessment and signed a contract for more services (and $$$) than what was needed.
"Upper Management" would not allow a refund for what we wouldn't be using. However, the sales manager tossed in the translation feature to replace the extra site we wouldn't be using. This was a compromise and had we not taken it, we'd be paying for services that we did not need.
Avantages
For our organization, having the translation feature for Spanish is incredibly helpful, ability to automate most of our admin work and systemetize the work flow.
Has a professional look without having to know CSS.
Working with the Implementation Engineer was great.
Inconvénients
Translations only go so far. For automated emails, they don't automatically translate like the rest of the application does. However, I am not sure that this is anything that SMA can adjust, as their emails being sent out of the application system and not housed internally on the application site when people apply.
Once you learn how to use that platform, it's pretty straight forward, but there is a learning curve. The user interface is not intuitive, so you need to learn how things are stored and where/why. My feeling is you need someone with moderate to advanced tech experience to manage the system and support those within your team, as those who are not tech savvy will encounter difficulties.
You don't get to test out anything until you have a signed contract. This makes it really difficult to do a proper needs assessment for the platform and negatively influenced our sales experience, as we had to go with what we were told by sales and not allowed to test the platform and see what we needed before hand. Once we worked with the engineer, he gave access to a test site, which was VERY beneficial and helped us realize that the sales team had sold us services we did not need. This was not discovered until after a contract had been signed, which created a lot of frustration and continued negotiation with sales and upper management. All of this could have been avoided if we were able to test out the platform initially.
Alternatives envisagées
RegpackPourquoi choisir SurveyMonkey Apply
Did not meet our needs. Automations needed more sophistication and functionality. We also needed a more professional look and a platform that supported needed systems upgrades.Logiciel antérieur
123FormBuilderPourquoi passer à SurveyMonkey Apply
regpack was not as customizable as we needed.- Secteur d'activité : Recherche
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Survey Monkey
Publié le 03/11/2023
Avantages
The system is easy to use for what we need it for
Inconvénients
it took a while for my account to activate on free trial
- Secteur d'activité : Arts de la scène
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Best Software You Didn't Know You Needed
Publié le 05/01/2021
My overall experience has been exceptional. I cannot imagine doing the work I do without having...
My overall experience has been exceptional. I cannot imagine doing the work I do without having SurveyMonkey Apply. It has become a staple of my work life and also of my applicants. They are now quite comfortable with it and most application periods have very few issues; certainly none we can't resolve.
I hope to keep using it for many years.
Avantages
Above all, I love the customer service. All issues are resolved quickly.
In addition, the software is easy to use for all users: applicants, reviewers, administrators.
COVID-19 restrictions forced everything online. Applications and reviews were always online only, but now we have the contract with digital signatures, approvals and signatures with Finance Dept, Contract acceptance, and the grant report all online as well. It has been a life saver.
Inconvénients
If an applicant has used the software in previous years for any of my programs, all important information should auto-fill on the new application. (Name, Org, Address, Phone, Email, EIN, etc.).
If a program is built in the SANDBOX, once I am finished I should be able to transfer it to the live site, instead of having to rebuild it.
There should be a way to override the need to have a verified email.
Pourquoi passer à SurveyMonkey Apply
SurveyMonkey Apply was affordable, could handle the number of applications I expected to receive, and seemed like a software that I could "grow into". In other words, I realized there was much more to this software than I could see at that time but that I would begin to use as time went by. That has proven to be absolutely true and I have amplified its use in my organization by involving other colleagues and departments, who are all very happy with it.- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Fabulous System - Time Difference causes issues
Publié le 12/01/2021
Overall - after 1 whole year of using Survey Monkey I am really happy with the program. This is the...
Overall - after 1 whole year of using Survey Monkey I am really happy with the program. This is the third Grantmaking Portal I have used for an extended period of time and I would say without a doubt that it is the best.
Avantages
I love the new program to create reports - much more effective than the old one. I also really appreciate how customizable the visibility of each section is. Our transition between Fluid Review and Survey Monkey apply was as smooth as we could have hoped for - and that was due in large part to the amazing transition support we received.
Inconvénients
I do wish that there was some kind of rubbish bin for deleted files - some of our applicants have accidentally deleted their whole applications which has caused major problems for us. I also wish that there were more customer service options for people in the southern hemisphere. I find that urgent problems can take days to fix sometimes due to the time difference - a live chat function for questions would make such a difference.
Alternatives envisagées
Blackbaud Award ManagementPourquoi passer à SurveyMonkey Apply
Your options for communication between our other databases eg Raisers Edge, and the overall functionality for our specific needs made your program the best choice.- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Review
Publié le 22/12/2020
Avantages
This software is adaptable for our purposes. We were processing grant applications using paper before, and this software was able to covert that same application to an online process for the applicant.
Inconvénients
Features that we would like to see are automations prompting administrators when applications have been idle for a time period that we set and reports that can be generated using all fields of data we collect.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Emerging workflow management tool for modern usage purposes
Publié le 23/08/2021
A quick plug and play tool. No complaints.
A quick plug and play tool. No complaints.
Avantages
Simple, intuitive and provide all needed workflow tools, collaborations channel to improve productivity
Inconvénients
Little room for customisation or personalisation of the software to fit organizational culture or specific needs.
Alternatives envisagées
NetSuitePourquoi passer à SurveyMonkey Apply
Easy identification of surveymonkey brand name- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
platform with a lot of functionalities
Publié le 05/01/2021
Overall, the onboarding process was very structured and clear, the training is available and the...
Overall, the onboarding process was very structured and clear, the training is available and the customer support team is pretty responsive.
Avantages
I like that there are a lot of automation options and customization features available on the platform. Although we did not integrate it with our website, it was easy to make the portal look like it was part of our online presence.
Inconvénients
because there are so many different options, the program requires a person who is fully trained to manage it. For someone who manages it on and off, it is too hard to remember how to change, add or remove features or stages. The reporting feature is a bit confusing.
Alternatives envisagées
GrantHubPourquoi choisir SurveyMonkey Apply
SMA has a lot more features and is bi lingual.Logiciel antérieur
GrantHubPourquoi passer à SurveyMonkey Apply
Multilingual platform with a lot of features and contemporary look- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Good survey platform
Publié le 04/09/2022
Overall my experience with the software is good. I liked the easiness of it.
Overall my experience with the software is good. I liked the easiness of it.
Avantages
It was really easy to create and manage surveys. The platform also helps in the questions and data management creation phase.
Inconvénients
The software could add extra features for the analysis of the survey data. More metrics and charts and methods of data visualization would be needed.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The best survey software
Publié le 06/05/2021
It's a great app, you don't need experience to use it
It's a great app, you don't need experience to use it
Avantages
I love his free version and paid version, like a student and employes who needs make surveys every month i've tried many apps, webs, and software and i totally rather this , it's easy to use and intuitive
Inconvénients
Sometimes the template are not necesary, so that should be optional
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
SurveyMonkey Apply Review
Publié le 12/05/2023
Being a student advisor I was always using SurveyMonkey Apply with my teammates to look through...
Being a student advisor I was always using SurveyMonkey Apply with my teammates to look through student applications for scholarships, clubs, honors societies, etc.
Avantages
SurveyMonkey Apply is very user friendly and easily navigate-able. It helps to organize all applicant information and keeps contact info readily available.
Inconvénients
Site maintenance for SurveyMonkey Apply has sometimes kept us from accessing information in a timely manner but otherwise has been a stellar resource for applicants and reviewers.
- Secteur d'activité : E-learning
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Survey Monkey Apply
Publié le 20/02/2023
Overall experience, I would say that it is convenient and effecient in collecting data and in...
Overall experience, I would say that it is convenient and effecient in collecting data and in registration. If you want to know more about something, you can use it so it will be easy on your end
Avantages
In my job, I can say that it is very helpful and convenient to use this app as we can easily collect all the information or data
Inconvénients
In terms of the survey, some people are having a hard time and as it can have a lot of results but limited number of survey questions.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Horrible User and Administration Experience
Publié le 17/01/2023
Avantages
I enjoy the aesthetics of application management related to the product.
Inconvénients
This product DOES NOT WORK AS INTENDED. It crashes regularly, times out, and overall does not function as intended, usually with DISASTROUS effects for our programs. The new user experience is probably the worst I've seen in modern IT, with a STEEP learning curve that will impact your reviewers and any external stakeholders that you want to utilize this software. Functionally, it is SLOW AS SIN and it takes FAR LONGER than necessary to complete even the most rudimentary tasks. The generated reports are AWFUL and are DIFFICULT TO EVEN USE and once you think you have everything set, the generated reports AREN'T EVEN RELIABLE and contain FAULTY DATA. COMPLETE WASTE OF MONEY. I would never recommend this software to anyone unless I was purposefully trying to sabotage their work. AWFUL PLATFORM!!!!!
- Secteur d'activité : Politique publique
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Great product when you put in the work
Publié le 22/12/2022
Overall, its a great software and perfect for what our organization needs. However, not everyone...
Overall, its a great software and perfect for what our organization needs. However, not everyone has an easy time understanding the back-end (which takes time and effort to learn) and that can put a lot of work on the few people that have learned how to use the software.
Avantages
This product is great for the end user: looks great and easy to use for users applying for grants.
Inconvénients
The back-end can be tricky to learn and can take a lot of effort to understand. It's not the most intuitive software.
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Review on using SurveyMonkey Apply
Publié le 13/12/2022
Avantages
The ability to automate and systematize the majority of our administrative tasks is really valuable for our institution. Implementation of SurveyMonkey Apply was a pleasure to work with.
Inconvénients
I wish there were more options in terms of customer service in the Caribbean. A live chat feature for queries would be really helpful because I find that serious issues might occasionally take days to resolve owing to the time difference.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 6.0 /10
Easy to use, but could improve
Publié le 04/03/2023
Avantages
The templates are user-friendly and it's possible to choose among different type of answers.The navigation is easy.
Inconvénients
It's not possible to send reminders to a single person, instead, we can only send reminders for all the group. It's also not easy to integrate with other programs.
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
We asked for a lot of customization and they delivered well.
Publié le 09/01/2018
Avantages
Dynamic nature of judges and rounds. We have a competition with many, many rounds and hundreds of judges. No other software could manage it this easily.
Inconvénients
There is no messaging automation. This is a burdensome tasks to manually send out messages after round completion. In addition, there is no drip capability.
Réponse de Momentive
Thank you for taking the time to share your feedback! It¿s great to hear that we could customize the solution to meet your requirements. We did want to follow-up on your comment regarding message automation. This is possible in both SurveyMonkey Apply and FluidReview Pro and Enterprise Packages. Here are some useful articles that identify how this functionality works and get you started:
- FluidReview: https://fluidreview.zendesk.com/hc/en-us/articles/223200748-How-to-Send-Emails-using-Triggers
- SM Apply: https://smapply.zendesk.com/hc/en-us/articles/115001422634-How-to-Send-an-Automated-Email
If this is something you would like to explore more with our team or if there are other improvements you would like to make, please reach out to our Customer Success Team at smapplycsm@surveymonkey.com and we will be happy to assist.
Thanks again for taking the time to provide this feedback!
Pej Javaheri
GM - SurveyMonkey Apply
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Integrating from FluidReview to SurveyMonkey Apply
Publié le 21/12/2020
The customer service through SurveyMonkey Apply has been outstanding! Not only do the representativ...
The customer service through SurveyMonkey Apply has been outstanding! Not only do the representatives walk you through the training, they also send you the instructions via email so you have access to them at any time.
Avantages
We have been with Survey Monkey for several years and we integrated over to SM Apply last year. The thing I like most about SM Apply is the ability to maintain all of our previous information on scholars and being able to build on that over time. We were able to integrate everything over from FluidReview and us being a renewable scholarship that was very important.
Inconvénients
The integration was not as easy as I had hoped for, however, it's a matter of retraining your thinking process in how the program works. Once I was able to work through the different processes I was able to work through it with no problem, it just took some time and patience.
- Secteur d'activité : Enseignement supérieur
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Unintuitive build, high learning curve, broken functionality, very buggy
Publié le 18/10/2018
Avantages
Modern design, has advanced features and is easy to use for reviewers and applicants. Given complexity of site and the fact that the advanced features are buggy and do not work, these pros are not worth it. Run away and don't look back.
Inconvénients
Very high learning curve for administrators. This site build and structure assumes the administrator has a level of programming knowledge, which is very unrealistic. Every process, action, and set up is overly complex, and is not built to easily support archival of data. For example, changing a small field on the application form means risking the deletion of past archived data. Why not just archive the form and create a new one? Not allowed because you have a limit to how many programs you can create.
You need to make 6 clicks navigating the site for a small task that should only require 1 or 2. For example, you need to create new users in the Manage Users page for the ENTIRE site, and THEN navigate to the specific program and click a button that switches between editing and monitoring the program, then start a new application for them, then click 3 more things in order to email them or assume their role. To assign reviews, you need to maneuver through three different parts of the website when it should all be housed in one.
Implementation and support is inefficient, scripted, detached, and aware of many existing flaws but unhelpful to solve. Many intuitive ways to streamline the administrative site are not implemented although they have been requested several months ago.