Avis clients sur Clover

Clover

Solution complète de gestion d'entreprise et de point de vente

Note globale

3,9 /5
(451)
Rapport qualité-prix
3,5/5
Fonctionnalités
3,8/5
Simplicité d'utilisation
4,1/5
Support client
3,4/5

72%
des utilisateurs recommandent cette application
Classer par

451 avis

Gaelle
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Intuitif

Publié le 23/11/2023

Avantages

Logiciel pour TPE bien intégré au système de caisse Comelin, les fonctionnalités sur le TPE sont nombreuses et la navigation est intuitive.
Le prix est également très attractif.

Inconvénients

Quelques bug parfois le lendemain de MAJ mais l’équipe technique est réactive

Oluwa-Locheyi
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Clover : Un logiciel de Marketing

Publié le 01/11/2023

Avantages

Clover est un logiciel qui me permet de gérer mon entreprise. Il m'aide à gérer mon stocks de détail, a vendre et à analyser les ventes .

Inconvénients

Clover ne présente pas de problème pour mon utilisation.

bi ta innocent
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Bon 😋

Publié le 27/09/2023

Avantages

Clover est efficace, car il facilite les paiements en ligne

Inconvénients

Sa sécurité 🔐 est moyennement faible . Je pense son géni doit être rénové

dominique
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Facile d'utilisation, excellent service

Publié le 20/11/2023

Avantages

excellent service pour l'installation, frais clairs et raisonnables.

Inconvénients

Aucun, tout était très bien. Plus simple et convivial que ses compétiteurs

Jessica
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

One of the Better Deal Apps

Publié le 19/07/2019

In conclusion, ease of use and navigation not an issue. It isn't the most decorative in aesthetics...

In conclusion, ease of use and navigation not an issue. It isn't the most decorative in aesthetics but simple is good. I can't wait to see what other places near me joins the rank of discounts and to build a relationship with their local customers through it as I have through some of mine.

Avantages

Although there do not seem to be a whole lot of businesses that use this App (compared to others, in a rather urban area), it does have growing promise. It either seems that this among two other apps are namely used by businesses here in and around Atlanta.

For what it is worth though, it is rather easy to navigate as a User and I like how well it keeps up with data and my purchases. Usage has never really been a problem.

I really enjoy the feature where a simple ''like/dislike'' display can be left for the Manager. I've been told that is something that is in fact received, so a great way to have voices of patrons or concerns heard in a discreet way. Nice feature!

Inconvénients

Although very rare, scanning has been an issue, but I haven't had this issue in a long time and it may have even been the network at fault. Other than just looking forward for more business to grow from it, I have nothing really that I don't like about this app.

Katie
Note globale
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to Use and Competitive Rates

Publié le 03/12/2019

Overall, the product is simple enough to use that I am not worried about any of our contracted...

Overall, the product is simple enough to use that I am not worried about any of our contracted therapists messing up the process and avoiding taking payments.

Avantages

What I like most about Clover is that it can be downloaded on any smart device as app and has an easy to use card chip reader. Our agency wanted a chip reader for extra customer security and Clover offered that option.

Inconvénients

I like least about the software is that is does not capture customer information as simple as their first and last name, but simply has a text box for a description. Our agency uses the device for customer copays for therapy appointments and in the text box I am forced to put the customers last name in order to reconcile payments later.

Alternatives envisagées 

Square Payments

Pourquoi passer à Clover

The start up costs and credit card processing fees were lower.
Edris
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Worst experience

Publié le 13/11/2023

Avantages

They have integrated scale that makes me use their pos

Inconvénients

They have the worst customer service and their sales reps are fraud

Sara
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great POS for smaller businesses

Publié le 13/12/2019

Overall, I am happy with my experience with Clover. It has helped me manage my inventory, visualize...

Overall, I am happy with my experience with Clover. It has helped me manage my inventory, visualize my top and bottom sellers and identify peak hours for business. I recommend to any small retailer who needs an easy POS setup and inventory management solution.

Avantages

The Clover POS is intuitive to use, easy to manage user accounts/ access for employees and very easy to add new items to inventory. The analytics available also aren’t too shabby.

Inconvénients

I don’t like having the experience I have when dealing with Clover support but fortunately the need to do so is rare.

Alternatives envisagées 

Square Point of Sale

Pourquoi passer à Clover

I just preferred the packaging of the product and services it can provide.
Jatin
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easiest and best POS System

Publié le 16/11/2021

Great system. The hardware is constantly being improved. The credit card rates are always the best!

Great system. The hardware is constantly being improved. The credit card rates are always the best!

Avantages

Clover is easy to setup. I like the app market which allows me to select what features and extra functionality I need.

Inconvénients

having to learn the interface takes a bit if you're not used to Android systems

Alternatives envisagées 

Square Point of Sale

Pourquoi passer à Clover

Better rates, better reporting, works with my bank.
Michelle
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Simple to set up and configure. Simple to use. Flexible reporting options. Decent Support.

Publié le 31/05/2022

Clover simplified payment processing for us with easy to use devices and flexible reporting options.

Clover simplified payment processing for us with easy to use devices and flexible reporting options.

Avantages

Our overall experience has been great. The Clover portal is simple to set up and devices are easy to configure. Clover devices are wireless and easy for staff to use, with good user level security and flexible reporting options. We have had no issues with the devices or the service since going live.

Inconvénients

If there is any WiFi interferance the devices can disconnect from the internet and prevent payment processing, this is not a Clover issue though.

Simon
Note globale
  • Secteur d'activité : Production alimentaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Poor software and a false advertising to pull new customers.

Publié le 27/08/2023

Fun at first, but slowly becoming the worst experience I have ever had with a POS system.

Fun at first, but slowly becoming the worst experience I have ever had with a POS system.

Avantages

Nice clean design. Lots of promises that weren't met.

Inconvénients

Their customer service will inform you that they will not give you new terminals despite their failure to operate properly and regardless of their "hassle free exchange policy".Software glitches are abundant and rampant throughout the device. Chase systems although ugly were far more stable and reliable.

ABIODUN
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Clover - Recent switch from Square and we are saving a TON of money in fees

Publié le 20/12/2019

Now, with Clover, we have a clover mini and the POS is great,. We needed a system that could print...

Now, with Clover, we have a clover mini and the POS is great,. We needed a system that could print paper receipts.

Avantages

We switched and saved. Before, we were paying a certain percentage across the boards, with Square. Now we have great fees and pricing with Clover.

Inconvénients

The thing I like the least, which is common with systems like Clover, it took a while to get acclimatized and for funds to make it to our account in a timely manner.

Alternatives envisagées 

Square Point of Sale

Pourquoi choisir Clover 

We needed a POS that could print our customers a receipt.

Logiciel antérieur 

Square Point of Sale
Katey
Note globale
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

For accepting payments

Publié le 28/10/2020

Positive. Much easier than our last system. Just wish they weren't so expensive.

Positive. Much easier than our last system. Just wish they weren't so expensive.

Avantages

That it is portable and easy to use for people who are not tech savy. You can also take pictures of people if you need to when you take their payment.

Inconvénients

How expensive it is to replace a machine that is out of it's warranty.

Karl
Note globale
  • Secteur d'activité : Vente au détail
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Easy to use and aesthetically pleasing

Publié le 22/03/2016

Avantages

The product is easy to use and the application add ons are a great feature.

Inconvénients

The inventory management component could be more sophisticated

Ziyad
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Don't judge a book by its cover! Looks great at first glance, wait until you use it

Publié le 10/01/2021

HORRIBLE, once I onboarded my merchant who sold the thing to me has not been able to do a single...

HORRIBLE, once I onboarded my merchant who sold the thing to me has not been able to do a single thing for me and always tells me to talk to Clover support. When you call clover support you spend a minimum of 30 minutes - 2 or 3 hours between getting bounced around, and people not being able to help. Once I called and they literally sent me back and forth between two departments twice that I had to yell at the last lady even though it wasn't her fault.

Avantages

The hardware is nice and integration with Homebase (our scheduling software). The question was about software and I mentioned the hardware because honestly its probably the only good thing
-ok they have good integrations in their marketplace as well, there are a lot
-its fast

Inconvénients

-NO ABILITY TO GENERATE A SHIFT REPORT FOR AN EMPLOYEE THAT SHOWS HOW MUCH CASH THEY COLLECTED MINUS PAYOUTS... I can't believe it
-Terrible customer service!!
-When you receive your payments, it comes minus the days fees and their merchant statements don't match the deposits. You will never be able to reconcile, they are probably stealing.
-REPORTING IS SO BAD! It looks good at first glance, once you start trying to go into detail, or if you want to look at your quarterly sales you end up having to download an excel and manipulate the data yourself
-NO ABILITY TO DO TAX-INCLUSIVE sales. I can't believe they have a presence in Europe... I live in the US and I hate dealing with coins, I don't want to sell items with tax-exclusive, I like to have flat dollar amounts. You can't with them
-theres much more but I'm not gonna sit here all day, this should be enough to deter you

Alternatives envisagées 

Square for Restaurants

Pourquoi choisir Clover 

Too expensive and they didn't integrate with some of the services I wanted to use.

Pourquoi passer à Clover

Because Clover had the ability to do House Accounts and Square did not. I have switched to Square now because its not worth the rest of the problems Clover brings you. I actually hate Clover, it might be the only thing I hate in this world. I hope it is.
Brian
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

No support, at all.

Publié le 13/03/2021

Terrible. 25% of the time iy works great....but the 75% it runs terribly. And if I choose to call...

Terrible. 25% of the time iy works great....but the 75% it runs terribly. And if I choose to call them about a problem, I will be on the phone for a hour or longer, every time!

Avantages

It looks modern, but it doesn't function like they said it will.

Inconvénients

Deleting whole orders. Combining tables without approval. Running credit cards for the whole order, it chooses to run for half or some random total...but not what it says! Beyond frustrated with this pos.

Alternatives envisagées 

Aloha EPOS

Pourquoi passer à Clover

Salesman. He was great to sell us, but nothing after. He should have more information and intelligence about this product.
Jeanine
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

DO NOT BUY A CLOVER DEVICE UNTIL YOU READ THIS REVIEW.

Publié le 19/06/2020

Everyone passes the buck. When you call Clover they tell you to call the app maker. You call the...

Everyone passes the buck. When you call Clover they tell you to call the app maker. You call the app maker and they tell you to call Clover. If you call your bank that you bought the system from, they tell you to call Clover. Everyone is "sorry" but no one can fix the issue or can offer an alternative.

Avantages

There is nothing I like about my Clover device other than the price labels it can print for my products, BUT, that is an additional app you have to pay for and an additional piece of equipment you have to buy, which the rep told me was all included. I have to pay a monthly fee to be able to print price tags, he said that was also included.

Inconvénients

1)Don't get too excited about all the apps they offer! They all cost money (if you want the version that actually does more than the basics) and NONE OF THE THIRD PARTY APPS WORK WITH EACH OTHER!!! So, you may download the rewards app and an invoicing app. Because they don't work together, the customer will never get credit for any of their rewards, etc.. 2) Technical support always says they will call you back but they NEVER do 3)Your system comes with minimal capabilities. Think of it as a calculator that can process payments. 4) Sometimes it keeps accurate inventory counts, sometimes it doesn't. 5) When entering inventory, it frequently saves an item twice. You may enter an item with a quantity of 6. Clover enters the item twice, now you have the item at 12!

Sylvia
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Clover Pos

Publié le 24/02/2017

From the pos system itself, we are multistore, so that is added complications for the clover...

From the pos system itself, we are multistore, so that is added complications for the clover system. On the register side, looking up customer names is complicated, you type the last name, but cannot enter the full name or it will not find it, so you enter the last name and have to scroll through the list of lets say 50 last name of smith, takes way to much time, and really difficult on the mini with the small screen. To increase quantity you have to go to another screen and then back again, more time, If one person does a price check by entering an item because a customer wants the total with tax, even though you delete the item, or clear open order, if a second sales person then logs in to check someone out the order still reads with the first person doing the sale even though they logged out. From the dashboard side, no ability to print many things such as transfer slips from HQ to the other 3 stores, once it is transferred it is on the screen until the store accepts the item in, after that the info is gone, and you cannot access for questions, etc. the lack of alphabetical order on many functions, the tax functions, if you use different tax rate for each of our 3 taxing authorities, as we did (and would prefer) say you have 10,000. in sales, 3 tax rates, when they are done separately the total income would then become 30,000.00, so many of the reports are not accurate as they read.

Avantages

clover has been making some updates in the months since we have been using them, which have been good and helpful, but much is needed to make it functional for a multistore, without having to pay way to much monthly for apps to do things

Inconvénients

to get even what I would consider basic functions, purchase more apps that would raise the monthly cost out of reach, sometimes the apps will show different figures, when creating an item, for our multistore setting, I can create for all 4 locations at once, with name, label, category, cost, price, but the tax rate, I have to go into a different screen for each location and fix all tax rates, very time consuming

Scott
Note globale
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Clover POS is NOT for retail

Publié le 02/06/2017

We own a boutique where we also offer screen printing and embroidery. The clover system was sold...

We own a boutique where we also offer screen printing and embroidery. The clover system was sold to us as full POS system. Not the case at all. We were all excited to get started with it. It looked modern, cool, and expectations were high. When we tried to ring up our first printing order of more than 100 pieces we found our first issue. The system will not allow sales of items with a quantity of more than 100. Not a good thing when we routinely sale t-shirt orders of more than 100 shirts. We either had to make up multiple skus, which made a receipt look terribly unprofessional or make an invoice on word. Then I wanted to run a report on inventory value. Not possible. You can export a report to excel but good luck with that. My wife and I have both called customer support. We were both told that when enough people complained about the same issue, they may look into a fix. Until then, nothing would change. This was after going through multiple customer service reps who didn't even understand what I was asking for help with. When asked if we could return the 2 POS systems we bought we were literally told "they're yours, you bought them, do what you want with them, you could try selling them on ebay". Needless to say, at this point, POS and Clover have a whole new meaning for us. Definitely not "Point of Sale" or "Lucky Clover". We're currently looking for another option, over a lot of frustration later.

Avantages

It looks nice, fairly easy to use. It's really hard for me to think of much good to say about it. When a POS won't run and inventory value report with totals and won't ring up items with quantities over 100, it's hard to find the Pros.

Inconvénients

Won't process quantities over 100. Customer service is horrible. Can't run an inventory value report. Customer service is not knowledgeable at all. Seems anything you need is an add on app that cost you more. Did I say Customer service is horrible...

Phil
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Could be incredible, but appears to be more geared toward restaurants instead of retail

Publié le 17/06/2022

It's been okay. When something goes wrong, there can be a lot of runaround from different techs....

It's been okay. When something goes wrong, there can be a lot of runaround from different techs. There is a support number that we have to contact for technical issues, a different one for banking issues, and a third for issues with certain settings within the system. It would be helpful if there was one tech support contact instead of three. The main tech support doesn't usually seem to be very knowledgeable, and have to reach out to a specialist to figure out how to help most of the time.

Avantages

Clover itself wouldn't be much more than a payment processing system if it wasn't for the many apps that you can add to make it work for your business. The catch is, most of the add on apps cost a monthly fee. The option to have these apps make Clover incredibly customizable to fit exactly what you need for your store. Overall, we still saved money switching to Clover from our previous company.

Inconvénients

The software seems to be geared more toward the restaurant industry. When we got it, we did so because it was supposed to be for all retail. We likely would not have gone this route if we had known what we do now, but we have made it work for a retail setting with the help of certain apps.

Chenna
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Clover for restaurants

Publié le 28/07/2020

Excellent in every possible way conceivable. We didn't have any major challenges during the last...

Excellent in every possible way conceivable. We didn't have any major challenges during the last 2+ years of the usage.

Avantages

Extremely easy to configure and change on the fly or on the internet, so, you don't have to be next to the machine to change or update anything. I can walk my Manager through this without any issues at all. The customer support is great. They are literally one call away. And anyone from the restaurant can call from the system, so, they don't have to provide any details on the account etc. Also, they can remotely log into the system directly and change things that we request, which is great, so, as a business owner I am not tied up to the system having to do everything myself.

Inconvénients

Some of the features need us to call the Clover Customer Support. Also, in the good old restaurant POS systems you can print the bill and the customer adds the tip manually on paper. Also, the system automatically prints Receipts even though we touch the No Receipt Printed option. They need to fix that to avoid the waste of paper.

Kelly
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Ideal POS system for a food truck.

Publié le 16/12/2019

Overall a very positive experience! Great for foodservice and customer support has been able to...

Overall a very positive experience! Great for foodservice and customer support has been able to quickly resolve issues whenever they came up.

Avantages

The interface is clear, easily navigated and very editable to meet your needs. This has been ideal for our coffee truck that enjoys making custom, often complicated orders.

Inconvénients

"Waking up" the system is a slow process, often takes us somewhere between 5 to 10 minutes every morning. Most days we have to do a full reboot in order to get things operational.

Alternatives envisagées 

Square Point of Sale et Shopify POS

Logiciel antérieur 

Square Point of Sale et Shopify POS
Deborah
Note globale
  • Secteur d'activité : Meubles
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Clover Nightmare!!!!!!!

Publié le 08/09/2022

We used Clover for over a year at our 70+ year established furniture store. We contacted them over...

We used Clover for over a year at our 70+ year established furniture store. We contacted them over a year ago to cancel our services as we were opting to go with another provider and did. We filed all the requested paperwork to end services with Clover in 2021. HOWEVER, they continued to bill us for a service we NO LONGER utilized and when we confronted them about the issue of billing after CANCELATION, they denied getting paperwork and refused to refund ANY monies. (OVER $2k). The form provided by them and the instructions for resending it had changed and when confronted they denied that also. DISGUSTING BUSINESS PRACTICES! DO NOT USE THEM!

Avantages

The software wasn't the problem. The software was great.

Inconvénients

No complaints about software. The software worked great. However this isn't the ONLY part of running a good and reputable company!

Brianna
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great but has limitations

Publié le 08/04/2022

Overall, it’s been really great. Whenever we have issues, clover is usually able to solve it. Their...

Overall, it’s been really great. Whenever we have issues, clover is usually able to solve it. Their customer service has been wonderful; they take time to understand issues and make notes for their software engineers when there’s a bug.

Avantages

Easy to use; intuitive layout.
The report overview can show sales by-the-hour which is helpful for planning.
The add-on apps have been working well; Menufy & the inventory audit are great.
The inventory audit add on also has a downloadable app which has significantly streamlined our inventory process.
Great customer service-they are able and willing to help fix any issues that come up.

Inconvénients

The hardware can be glitchy. 2 examples: (1) the station will start clicking buttons randomly and sometimes this can only be stopped by restarting the machine. (2) the biometric finger print sign in will crash about 50% of the time when trying to add new employees.
The reports could be more customizable and the filters could be more detailed.
It would be nice if the whole thing was able to be customized to fit our unique needs, but for the price it works well enough.

Molly
Note globale
  • Secteur d'activité : Vins et spiritueux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Bad functioning, terrible customer support, too many problems for the price.

Publié le 07/02/2022

Clover is a mid-range to expensive POS system that is definitely not worth the money. I wish we had...

Clover is a mid-range to expensive POS system that is definitely not worth the money. I wish we had stuck with Square that can communicate between both of our locations, share inventory, run a functioning website and has an accessible online dashboard.

Avantages

Somewhat easy to set up, and credit card processing did cut costs from our prior POS system. You pay for the look of the stations, the swivel can only make up for so many problems- in this case I'll be switching back to Square.

Inconvénients

I've had every problem in the book with this software. I've been shut out and had to factory reset my stations, had all data and inventory erased. I've had to plug in ethernet cables every week because they Wifi is not compatible, and have had to reset admin profiles due to shut out. Me and customer service have had at least 20 calls, and most problems never seem to be resolved in the end. Of course it's not their fault, but there is only the option of getting a call, you can't email, or chat with anyone online, and some poor person in India is trying to figure out what is on your screen when the technology is going wrong.