Avis clients sur Clover

Service de soutien technologique 10/10
Franc, sans frais caché

Le pire service que j’ai reçu
J’ai appelé et personne m’aide

Clover is very easy to use, doesn't take much space and it makes paying for merchandise and services fast and easy.

I opened a store in the local mall with very little time for buildout and hire let alone learn then train new staff on a POS system I didn’t know myself yet. But thankfully the equipment came on time and was such a breeze to learn that I thanked them then and I thank them now

Overall my experience with Clover has been positive. I enjoy it from a costumer point of view very much. I haven't had much experience on the other end though.

Terrible and the customer service is not great.

We switch ed from Quickbooks POS to Clover years ago. Clover has been great! It was easy to load all inventory from a spread sheet. A few items needed correction after transfer but for the most part the transition was incredibly easy. It also has saved us a ton of money with the credit card processing fee feature. I like it and do refer it to friends and others in business.

I joined CloverConnect in 2022 and was excited to use their services. I had a decent experience up until Jan 2024 when I was charged an annual "security fee" of $215. When I received the payment notification email (that I receive monthly when they collect their fees), I was shocked at the amount and called customer service. They informed me that there was an announcement about this upcoming fee in my November 2023 statement. I never knew I got a statement let alone how to find it in my dashboard. They told me how to find it and sure enough, in a small print paragraph, there was information about this change. I asked why I wasn't emailed about this - emailing an announcement about a change is standard procedure. No response. Despite talking to multiple agents and a manager about how, at the minimum, I should have been notified via email of this change, CloverConnect said it was my responsibility to look at my statements each month. My response is that I don't need to look at the statement when I'm receiving emails on each transaction and an email about the monthly fees taken. CloverConnect would not refund the $215. I asked for my Merchant agreement multiple times - never got one sent to me. I scoured their websites for information on this annual fee - it is not documented anywhere. I emailed Support asking for info - no response. Meanwhile, I was receiving emails from other Businesses I work with notifying me of their updated Terms, etc. I just received another one today which reminded me that I wanted to write this review! CloverConnect made a poor decision and lost a (previously) happy customer. They exhibit zero communication with their merchants, zero ability to resolve conflict, and most importantly, they lack integrity. I chose to cancel them (and lose the $215) because I cannot be in Business with a company that doesn't have integrity, doesn't communicate major decisions that affect me (their merchant), and places the blame on me for not reading my monthly statement.

Good customer service overall but terrible company for small business financing with interesting unusual policies to see offers of financing when they won’t even give a preapproved or estimated amount,

Furthermore using clover is very helpful when it comes to taking payments from small to large businesses, user friendly, cloud based, you can give certain rights to your users.

Horrible. Will never use or refer to anyone

Very poorly managed and lied to customers

I can not believe the absolute horrible customer service. No call backs, no answers, no help what so ever! I can't use the program in the most critical time of business. (right before Christmas) I am just blown away at how awful and time consuming this has become. It is literally slowly destroying my business.

I didn't care for the system due to the unfair charges my customers received.

Almost a year now and I am happy with Clover. I depend on it daily.

Great! Monitors my order life on my phone is amazing and the user friendly system works perfectly

It was great to begin my business with low volume inventory and sales.

So far so good. We've been using them since 2017.