Great Value and Support
Avantages
I like the fact that there is a small but sufficient team dedicated to making sure you have great customer service. Everyone is fast and friendly. They always follow up when in an inquiry is made.
Inconvénients
The way the payments batch out is strange. Some are delayed 2 days and some are next day. Makes keeping track of deposits a litttle cumbersome.
Its not a bad payment processor
its good service and they use authorize but you can find cheaper alternatives almost anywhere that has one portal for everything.
Avantages
the rates were ok at best but the support is there. Its nice to get a hold of someone right away when you need it and they use the authorize.net gateway which is good.
Inconvénients
its horrible that you have to work with multiple portals when dealing with charges and chargebacks. No notifications of charge backs were even given to us and on top of that the rates were higher than paypal and other companies.
Excellent Cost Savings
Excellent support when needed, very few issues with terminals.
Avantages
Significant cost savings from their clear approach to interchange billing + an annual fee.
Inconvénients
Amex setup not supported for our industry unless we go directly to Amex, and the rates are horrible direct with Amex. You take some risk on buying terminals out right, but in reality you're savings so much compared to any of the major re-sellers you can buy a few a year. PCI compliance testing for some locations is very odd and needs to be re-certified every 90 days, significant hassle to PCI compliance, again only for some locations.
Not good for small businesses
When I first signed up, they were very helpful. Now my account mgr hardly answers my questions. Last year, before I was supposed to renew, they sent out an email saying their yearly fee was going up 25% for a new security feature. They did not say it was optional. However, after getting upset about the fee change for a service I felt I did not need, they told me I could have my old rate and said the extra service was only optional. That was a total scam. Not impressed with their lack of integrity. Don't recommend.
Avantages
It is easy to use and integrates easily. Authorize.net is easy to use as well.
Inconvénients
Their cost system doesn't work well for really small businesses by the time you pay the yearly fee and monthly cc charges.
Payment Depot is Great!
My processing fees are lower than most other businesses. The customer service has been amazing!
Avantages
The cost savings initially attracted me to Payment Depot, however, they have been so easy to work with and had superb customer service. They have eve helped guide me in switching over to a new POS system. I couldn't recommend them more!
Inconvénients
I only wish I could easily directly process online with pd.
Great service - No middleman
Avantages
We love the pricing, customer service brings options and we can integrate with just about anything by using their included gateway partners.
Inconvénients
Nothing... works great. We saved almost 3% in fees when I switched to payment depot. The other guys were taking our lunch with upcharges and hidden fees.
Payment Depot give me confidence...
Lower Costs, better reporting, ease of use.
Avantages
Confidence that I am definitely getting the best rate for my merchant credit card acceptance.
Inconvénients
They made one pretty big mistake, but the rectification was quick and complete. We just had some extra money in our bank for a couple of weeks. No Problem!
Payment Depot Review
I have been happy with Payment Depot so far. I like the clear billing, without the numerous fees and no long term contracts. I like that they just bottom line you on cost on your first phone call to them. I hate being quoted a price and then the company adds on a bunch of hidden fees, contracts, requirements, etc.
Avantages
Easy to use, straight forward, good customer support
Inconvénients
I wish we could bill through 2 computer terminals without having to pay for 2 separate processing machines and accounts
Tough to talk to someone
Easy to set up if this current processor doesn't work out I'll definitely be back
Avantages
Overall this was one of the best processors I've ever used. They even refunded my entire year even though I switched a month after my contract started.
Inconvénients
But when it came to actually getting help from them it was so tough to talk to someone. I was always passed along and never seemed to really get great answers from them.
Unbeatable
Avantages
Payment Depot makes signup and processing easy with the best pricing and support.
Inconvénients
Not much, perhaps online access to PD statements.
Other Processors Cannot Compete
I have had a wonderful experience overall and other companies cannot compete with what they offer.
Avantages
While I don't necessarily use Payment Depot software exclusively, their implementation of the Clover device works nicely.
Inconvénients
I wish that there was a more open and direct API to work with different systems. My POS software through Microsoft RMS does not communicate directly with the device which means I have to manually type in the total for every credit/debit transaction.
Overall Pretty Good
Overall its good. Customer service there is more about trying to get you off the phone rather than helping. Sometimes answers arent known so they have to ask someone else. Rates are ok but chargebacks are a pain to deal with.
Avantages
It uses authorize.net and the rates are comparable.
Inconvénients
You have to go to multiple sites to get information on chargebacks.
Great Credit Card Processing
Payment depot has been great and I would recommend them to anyone needing to process credit card payments
Avantages
Payment depot had fair upfront fees. Good online reporting via Clover website as well.
Inconvénients
I wish there was a better way to process online payments
Credit Card Processing Services
Was a great company to work with. I highly recommend them for credit card processing
Avantages
Very reasonable pricing, fast payments. No hidden charges or fees.
Inconvénients
Could not integrate with my program so I had to find a different company
Payment Depot Review
Overall very satisfied with Payment depot, get competitive rates with good customer support.
Avantages
Competitive rates
Ease of Use
Customer Support
Bug free
Inconvénients
Annual Fee
Initial hardware cost and setup
Credit card Terminal
Avantages
Easy to use. Never had a problem. Customer service is friendly and always resolved problems right away.
Inconvénients
Did not come with a pin extension for the customer.
Great processor
Great
Avantages
VERY LOW RATES NO ADDED PERCENTAGES JUST A SUBSCRIPTION AND A FLAT RATE PER SWIPE CHARGE
Inconvénients
Customer support is lacking big time. Only open 9 - 5 mon - fri
Payment Depot Review
Good. Good cost savings.
Avantages
Saves Money over other payment processors
Inconvénients
Hard to figure out the root cause of transactions not going through.
Great company
Avantages
Simple set up, works well and has a fair cost compared to others
Inconvénients
Nothing. I have had no issues with the service
A great value and unbelievable customer service
We have save a lot of money on credit card processing. I highly recommend them. Clear, straight forward pricing and no games played with fees.
Avantages
Easy to work with
Excellent price
Friendly customer service who can answer questions
Inconvénients
I don't have any complaints. Easy to use software.
One of the few
Avantages
Vendor services are generally a thorn in the side of business owners. Hidden fees, dishonest price quotes that don't reflect your final bill, the list goes on. I have been very pleasantly surprised with Payment Depot. They are one of the good ones in a field or predators.
Inconvénients
I haven't had any problems with the service that customer service hasn't correctly almost immediately and happily. That said, I don't have any complaints.
Good service & price
NO problems. whenever we have issues, they are available to help.
Avantages
No Monthly Fees.
Inconvénients
None.
Great Value
Avantages
No surprise fees. Less than 1/2 the cost of my previous processor and statements that are more clear. Daily deposits match the settlement amount.
Inconvénients
The receipts that print out are longer than necessary.
Great product!!
Great rates no issues with processing cards
Avantages
I like how fast the cards process. We get the cheapest rates available.
Inconvénients
No cons as of now I wish there was a iPhone app I could view live transactions as they happen
Easy to Use and Functional
Avantages
Ease of use - its very functional and relatively easy to understand.
Inconvénients
(I know its about security) but in my situation I have to sign in too often in a day.
