Avis clients sur NCR Silver

We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.

We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least 4 steps) We also would like to be able to access older transactions from the POS system - many of our customers want to look up what they ordered last season, or two seasons ago and to do that we have to go through a very long process in back office right now - it's requires going to "results", then "POS transactions" setting the dates manually (no easy option for 1 or multiple years), then searching for customer name, and clicking "line items" for each transaction we want to check. Aside from being a long process, I also don't find that the names for these actions fit how we think of them when we are looking them up. Also merging customer history would be nice - sometimes we accidentally create double or triple customer accounts and it would be nice to be able to combine them.

POS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.

This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.

We really did not like anything about the solftware. It was very difficlut to operate and there are many issues that NCR is not fixing. The multiple steps to complete a customer transaction is too long. They also do not have enough employees where I have wasted large amount of time waiting for their reps.

When we call NCR as the merchant to assist on failures of the software program, they do not respond immediately. Their phone system states, if you want to wait for the next avaiable representative press #2 on the phone. This message is repeated almost every 10 seconds. This is very difficult and discouraging.... Of course I want to wait for a representative... Do I have a choice????

The back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.

I'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using.
When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.

Cloud based POS with automated email receipts that also sends out automated coupons for marketing.
Remote inventory management for adding new SKUs and UPCs.

1) Not truely EMV compliant. Most annoying was the ancillary peripheral chip scanner looked cheap, was not always on, turned itself off every 30 mins. Fundamentally the EMV pad was defective and not fully functional or compatible with the NCR POS.. We removed it from the terminal and were forced to do swipe only.
2) NO CONTACTLESS PAYMENT FEATURES!
3) Updating VAR sheet for NCR terminal after worldpay vantiv merger was HELL. I imagine transfering to another processor would be the same terrible experience.

I like that I can program in the specifics of the items that I sell. We carry several thousand sku's and I can program each barcode of each variation of each product. I also like that there are reports that are valuable to my business, such as sales reports and time clock reports.

There are limitations to the reporting that I need for my business. There is no way to show what quantity and dollar amount of inventory I have on hand during any given period.
With our industry, I need to know monthly inventory totals on hand, both quantity and dollar amount. In addition, there is no shrinkage tracking for damaged, shopworn, or missing items.

I like that it's super easy to train new hires on the POS and as I a manager I love that I can access so much information in the back office so long as I have access to a computer/laptop.

There are just a few things that I wish we could change, but a lot of the software updates eventually address a lot of them. Like any software out there, there are glitches that happen but they're minor so it's not a deal breaker. Customer service is a hit or miss. Most times friendly, but a lot of times it just gets sent to a different department because they can't figure it out, which takes time and follow ups.

Pretty simple, direct on functionality

Some limitations in reporting and the type of visibility to historical data

I like some of the reports but it is lacking in the ability to function for Retail

The functionality for a Retail business The software is developed with the food service industry as the target. I am looking at my options to engage different software.

Good Basic dashboards and reports
Remote Access to data and menus is a great feature
Ability to download POS transactions to Excel is great for analysis (some fields missing from downloads)

Non- EMV compliant CC processing
Does not Calculate Overtime
non existent transaction audit tools to trace when items were rung up or voided to help prevent fraudulent voids.
Does not have any inventory control capability to track usage and on hand
Limited Reporting capability, no add-hock reporting An Excel savvy person can make good use of downloads and Power Pivot to do own analysis and reports
Re sellers over sell POS system with out the proper disclosure of Functionality, Pricing, Required specifications or implementation and after sales support.

Easy to install, update and use. They answer all calls promptly and fix any issues that might occur quickly!’

No issues , we are pleased with the system and products.

NCR Silver has been a great program for my business as its reliability is incredible- I don't think NCR has ever been down in the years I have been using it. The user interface is very intuitive and even when off-line (ISP down), once it connects up it re-sync's with their main system and all is well. We highly recommend it to all who ask who we use.

Honestly, the issues that it has, in my opinion, I have submitted general inquiries and they have actually corrected them in a format that helps all connected- haven't found any issues that I dislike enough to warrant a "dislike".

The software is easy to use for both employer (inputting information, printing reports, etc.) and employee (operating daily transactions).

The system only keeps transaction data for 13 months. While it is easy to understand that not keeping a lot of information will help the system run more efficiently, there are times when it would be an asset to be able to pull a customer's previous sale no matter how long ago it was.

It is easy to have quick categories to use with this software, see your sale results and send out email promotions. You can use it mobile which is nice.

You cant really use it for repair store its more for a restaurant based business. Its hard to keep up with warranties and it is limited with customer info notes in the main software mobile.

Ease of use. It is fairly easy to navigate through all of the back office items.

Inability to delete a variation after you have added it to an item. This is only a problem when you are trying to delete the only remaining variation from an item.

We love the reporting features and the robust nature of the Application. The setup is super easy and we loved how soon all the wait staff learnt the new system

Working with Tier 1 support after hours can be challenging. Being in cloud technology the glitches that occur are not always easily resolved by support staff.

The back office reporting options are great. I can review, track & adjust orders. I also like the options with accounting & tax paperwork. I can see as I add more info, this software will work even better for my company.

It was NOT easy getting all the info for the item entry for my register (POS). There was a bunch that is in the wrong place, so now I have to go in, item by item, and enter &/or fix. I was hoping by signing up, I'd have a bit more accomplished to this end. Also, I haven't been able to use my Ipad for anything else. My husband had to 'rig' the frame for me so I can remove my Ipad to use when it's not in use for the store.

It does everything backend software should do (basic reports, inventory management, etc.) It is very user friendly.

The software is often slow to load and crashes. When changing inventory counts you have to save after 200 entries which slows the process down and can create room for errors.

Its very easy to add and change menu items in seconds. Easy to fix hours for people who forget to clock-out. Easy to watch labor and look at sales!

It freezes sometimes! Don't like the fact the new chip readers are involved!

The reports are easy to pull . The items are easy to find to ring up.

The Credit Card reader often goes bad. The daily reports may take a few hours to catch up.

Easy to use for non-tech savvy employees.

Lacks reporting detail on certain payment types.

Easy to train my many volunteers. Easy to add inventory.

Hard to add additional inventory to system. Should be easier to use for annual inventory counting. Would like to be able to rent extra items like scanner for a short period of time.
Web sales don't connect to my system. When I asked if system could tell me what my best selling item was I was told no.

NCR is very easy to use, both at the iPad and in the back office on the computer.

Because it's geared towards shops and cafes, sometimes it doesn't do or have exactly the feature I want, but it's pretty easy to figure out how to make it work.

The system is pretty east to use. I figured it out by myself with little help from NCR.

The overall experience with customer service is the problem. We actually switched and we are still paying for our NCR program. It is solely because of the service. I guess you guys would rather have reviews like this than to make it right. When it comes to a point that a small business like ours would rather pay and not use your product I think it is time to look at yourselves.

It easy to navigate! Easy to take off and add on items without having to call customer service !

The least that I like is that when you cancel a order it does not print in the kitchen printer!