
Note globale
Filtrer
Taille de l'entreprise
Temps d'utilis.
143 avis
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Good compromise between cost and functionality, and great customer service
Publié le 23/07/2018
This is a very affordable all-in-one system that lets us track sales, track employee hours and performance, and process credit cards. It does what it is supposed to do quite well. However, like any software, it takes some getting used to, and it is only after a few weeks that you really get comfortable with it. We live in an area where our internet keeps going down, and this system will continue to function even with the internet down. One important note for people in a similar situation is that you should not use the recommended configuration if your internet is shaky. (Their customer service helped us wit this.) They recommend a secure hard wire from the main printer to the internet modem. When the internet goes down, that interrupts communication back to the ipad, and the printer and cash drawer are not functional. Instead, as their person advised us, we use Bluetooth for that connection, and that way the iPad always is connected to the printer and the cash drawer. A minor hassle occurs sometimes when the internet goes down and devices pick up different floating IP addresses, in which case you have to delete existing connections and reconnect the new ones. I believe you can avoid this by using fixed IP addresses, but am not sure how to do that. These are pretty minor glitches once you get used to them.
Avantages
POS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.
Inconvénients
This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
More than a cash register!
Publié le 24/07/2018
Overall I've been very pleased. I think it's obvious that NCR has taken it's decades of experience working with registers and retailers, fulfilling their needs, and applied it to the Silver app. It isn't the cheapest option on the market but it's way more reliable than any windows PC based POS. I'm not worried about viruses and windows errors or even brief power outages disrupting my business. If I have a wifi connection, I'm in business.
Avantages
The back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.
Inconvénients
I'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using.
When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Buyer beware!!!
Publié le 08/07/2019
The only times we got any communication was before and up to the sale. After that we only got to speak to someone when there was a problem. the programming of the menu items, modifiers, void/comp reasons etc. was clearly done by people that have never been in the restaurant business so every abbreviation and menu item had to be re-done by us which took up valuable time that we did not have. there is a log of all of the issues that were called in that has yet to be addressed by management. everyone seems to just want to pass it down the line and nobody has taken ownership of the problem and certainly nobody has offered a solution. Except for TOAST POS that we have replaced your system with. I will never do business with NCR again and will be completely honest with anyone whom asks my opinion or about my experience.
Avantages
BOH reporting was about it. I wish there was more.
Inconvénients
The connectivity was terrible. The hand held EMV chip processors tie up the terminal so no other servers can use it until the transaction has been completed. we had to buy additional iPads just to process payments using a SQUARE swipe attachment and set up separate account for payment so we could latr transfer the money into our actual account once the NCR payments had posted. The payment process is terribly time consuming and has caused a great deal of negative feedback on social media which has cost us in sales and also in repeat customers. Additionally, we had 3 of the portable units fail in the middle of service, on 3 separate occasions, causing payment log jams and upsetting even more guests ( the units had to be replaced and it took 3-4 days for them to arrive...) WORST system ever in my 39 years in the business!
- Secteur d'activité : Art/artisanat
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Stress releaf
Publié le 19/06/2019
I have told, shown and recommend your system to many small business owners but they tend to go with other systems due to cost, they love the look on my bar with my 2 ipads on their stands, one for NCR Cimplebox calendar check ins and the other for NCR Silver POS studio sales.
Avantages
Ease of teaching my employees, Ease of getting my reports, Ease of looking up so many things like cancelled tickets(times of cancellations would help), helps me keep track on employees.
Inconvénients
Not seeing the integration of my online calendar system, thought their might be a discount for the calendar. Control of emails is a "0" - no means to click on several at a time to delete as I uploaded 6,000+ only to find out I could only use 2500 at a time, not I need to upload them all again in groups. But then if I have duplicates there is no easy way to tell and I do not want to bother my customers with duplicate emails. I also have no idea if my (Cimplebox) calendar emails are automatically going over to the Silver.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Limitations in reporting and discounts
Publié le 23/07/2018
I have't experienced any "problems" with NCR Silver. I would however like to know more about what the program is capable of because I don't believe I am utilizing all of the options to the best of their ability.
Avantages
I like that I can program in the specifics of the items that I sell. We carry several thousand sku's and I can program each barcode of each variation of each product. I also like that there are reports that are valuable to my business, such as sales reports and time clock reports.
Inconvénients
There are limitations to the reporting that I need for my business. There is no way to show what quantity and dollar amount of inventory I have on hand during any given period.
With our industry, I need to know monthly inventory totals on hand, both quantity and dollar amount. In addition, there is no shrinkage tracking for damaged, shopworn, or missing items.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Satisfied
Publié le 24/07/2018
Overall, I feel like you get a lot for your money and the ease of training new staff on the POS is greatly appreciated. The back office reports are great and help me keep track of sales and trends.
Avantages
I like that it's super easy to train new hires on the POS and as I a manager I love that I can access so much information in the back office so long as I have access to a computer/laptop.
Inconvénients
There are just a few things that I wish we could change, but a lot of the software updates eventually address a lot of them. Like any software out there, there are glitches that happen but they're minor so it's not a deal breaker. Customer service is a hit or miss. Most times friendly, but a lot of times it just gets sent to a different department because they can't figure it out, which takes time and follow ups.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
NCR Silver for Small Business
Publié le 18/05/2021
The up-time and use of the software is good. Easy to get started with new team members. Back-end functionality needs work. Overall it doesn't cause us too many headaches, so more positive than negative.
Avantages
The POS portion of NCR Silver is very easy to use. New team members are easily able to understand the categories and screens. Takes advantage of common iPad functionality. Easy to update products and prices. Friendly interface.
Inconvénients
The back-end functionality of NCR Silver is lacking. Inventory management is slow and cumbersome. Email templates and functionality are outdated. Lack of social media integration and easy ecommerce integration in emails.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
It's okay
Publié le 24/06/2019
Staff is very friendly and as helpful as they an be but limitations to what they an handle before handing the issue off to another department can be an issue with proper completion. Follow through can be lacking, slow or non existent. Also ridiculous refusal of refund if return is received outside of 30 days. If you receive it on 60 days, you still have it. Still same peice of equipment. A policy to scam your customers.
Avantages
Pretty simple, direct on functionality
Inconvénients
Some limitations in reporting and the type of visibility to historical data
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
NCR Silver for a Retail Business
Publié le 24/06/2019
None
Avantages
I like some of the reports but it is lacking in the ability to function for Retail
Inconvénients
The functionality for a Retail business The software is developed with the food service industry as the target. I am looking at my options to engage different software.
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Over Promise and under deliver
Publié le 18/08/2018
Concierge service is highly touted but the Implementation process is poorly planned and communicated to the merchant. So it is a high risk process that demand a lot from the merchant to implement successfully. Having an experienced re-seller to support the delivery, set up and go live is critical.
Even after raising the
Avantages
Good Basic dashboards and reports
Remote Access to data and menus is a great feature
Ability to download POS transactions to Excel is great for analysis (some fields missing from downloads)
Inconvénients
Non- EMV compliant CC processing
Does not Calculate Overtime
non existent transaction audit tools to trace when items were rung up or voided to help prevent fraudulent voids.
Does not have any inventory control capability to track usage and on hand
Limited Reporting capability, no add-hock reporting An Excel savvy person can make good use of downloads and Power Pivot to do own analysis and reports
Re sellers over sell POS system with out the proper disclosure of Functionality, Pricing, Required specifications or implementation and after sales support.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Mad Mexican loves NCR
Publié le 17/06/2019
Easy to work with thru problems.
Avantages
Easy to install, update and use. They answer all calls promptly and fix any issues that might occur quickly!’
Inconvénients
No issues , we are pleased with the system and products.
Alternatives envisagées
Square Point of SalePourquoi passer à NCR Silver
Customer service- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Disappointed
Publié le 18/06/2019
Avantages
The cons outweigh the pros! The cons make it useless to my business!
Inconvénients
customer places order with waitress or bartender, tickets print at bar and kitchen. food and drinks are prepared but have no idea which waitress orders go to for delivery to customer due to the wrong waitress name coming up on the ticket. very time consuming and inefficient to figure out where the order actually goes.
another example... we run specials every day. such as wing it Wednesday. Half price hot wings.
when an item is on special, each item has to be ordered individually. which means, when a customer orders 40 wings, the waitress has to enter it 40 times!!!! in the past we would simply input a quantity of 40. now it is tying up a waitress and an iPad for 40 times the amount of time it use to take! UNACCEPTIABLE wasting time and money for my business! Have complained to customer service for three months about these issues with no results.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 4.0 /10
NCR
Publié le 20/07/2018
The system and software itself is good. It does what I need it to do and it does it efficiently and easily. Their customer service, however, is not always so good.
Avantages
The software is easy to use for both employer (inputting information, printing reports, etc.) and employee (operating daily transactions).
Inconvénients
The system only keeps transaction data for 13 months. While it is easy to understand that not keeping a lot of information will help the system run more efficiently, there are times when it would be an asset to be able to pull a customer's previous sale no matter how long ago it was.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Good for certian business
Publié le 28/02/2020
Its been id rate a 7 out of 10. It has helped but it is also limited.
Avantages
It is easy to have quick categories to use with this software, see your sale results and send out email promotions. You can use it mobile which is nice.
Inconvénients
You cant really use it for repair store its more for a restaurant based business. Its hard to keep up with warranties and it is limited with customer info notes in the main software mobile.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
HORRIBLE CUSTOMER SERVICE
Publié le 13/07/2018
Horrible company stay far far away
Avantages
The sales staff is very well trained at making their system & staff seem competent. While the reality is you are basically on your own with a mob of indifferent outsourced support reps who could care less about their jobs.
Inconvénients
Reports are broken, support is unavailable 99% of the time, estimated call back times for messages from our experience were 3-7 days for a standard issue, their staff asks you for extensive notes when creating issue tickets yet somehow other support members will call back with no idea what the problem is beyond the basic description. No chain of command so when a lazy support rep hangs up on you after being on hold for 30 min you cant even submit a complaint.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Reports
Publié le 19/07/2018
Avantages
Straight forward use. Reliable log in...
Inconvénients
We still have difficult time changing prices, etc in bulk. Since it takes too long to reflash when changing prices individually, we would've like to have the excel upload changes.. I know the feature is there but it seems like it only works some times....
Need better more detailed sales/inventory-performance reports.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
NCR Silver Review
Publié le 19/07/2018
We had a terrible experience setting up the system. It’s over the phone instead of having someone come out to use to help set it up. Since we’ve had it up and running I have been pleased with what the system can do
Avantages
It’s very user friendly, iPads are portable, easy to categorize items, ease of customer payment.
Inconvénients
Customer database. It isn’t easy to send emails to customers with the marketing tool. There is no course break. When I enter multiple courses the system does not have a button for a line break. For example if there is a soup on course one and a soup for course two the soups show up as two soups for the same course. Sometimes the system has a delay with payment and when the ticket is entered.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Buyer Beware
Publié le 17/06/2019
Avantages
ease of learning the product, which is good because there is no real good instructions and the tech support can't seem to point you in the right direction. The internet search is you best bet and even then you don't get the real technical side, just how to use the features.
Inconvénients
Unstable, we had so many issues with the product going down at least every other week and the support is so difficult that it literally would take hours to get it back up. One time it took 2 weeks due to the errors from technical support. You ask them a simple question and they put you on hold for 20 min. to get the answer.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Works well for most needs
Publié le 20/07/2018
Avantages
The software is fairly easy to setup. It uses iPads so you are not locked in to proprietary and expensive point of sale terminals.
Inconvénients
The reporting and export functions leave a lot to be desired. All the basics are there, but there is no mid to advanced report sorting, filtering, custom querying, etc.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Pain Relief Natural Remedies
Publié le 18/07/2019
I love NCR, I wish that the cost per month was a little less.
Avantages
This software is easy to use and understand. This software is easy when it comes to training my team members. You can actually walk yourself through the steps and not get frustrated.
Inconvénients
This software does not allow me to see what products I have on hand after selling. Having this feature will save me a lot of time.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Could be better
Publié le 19/07/2018
I feel Silver could be better there’s a lot of other POS systems out there that have more restaurant functionality.
Avantages
User friendly easy to train new employees to use.
Inconvénients
When it works it’s fine, but that’s when it works only. My card reader majority of the time doesn’t work and they’re brand new.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Review
Publié le 18/06/2019
It’s beem a good system overall
Avantages
Easy to use interface, ability to access back office anywhere
Inconvénients
A little slow, monthly price increase with no value added
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
P&D Burgers dba Waybackburgers review
Publié le 18/06/2019
It has been satisfactory as it continues to evolve.
Avantages
Updates, able to be trouble-shooted fairly easily.
Inconvénients
Sometimes issues need escalated; also would like to see delivery companies integrated into system-POS vs several tablets.
- Secteur d'activité : Musées et institutions
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
NCR Works Great for Museum Admission
Publié le 23/07/2018
Overall, it was very easy to get started with NCR and it's always been easy to get help when I need it. Usually, the help section of the back office answers my questions for me.
Avantages
NCR is very easy to use, both at the iPad and in the back office on the computer.
Inconvénients
Because it's geared towards shops and cafes, sometimes it doesn't do or have exactly the feature I want, but it's pretty easy to figure out how to make it work.
- Secteur d'activité : Restaurants
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Customer Service
Publié le 19/07/2018
Product is Ok. Sometimes takes hours to get someone on the phone to resolve an issue
Avantages
The system is pretty east to use. I figured it out by myself with little help from NCR.
Inconvénients
The overall experience with customer service is the problem. We actually switched and we are still paying for our NCR program. It is solely because of the service. I guess you guys would rather have reviews like this than to make it right. When it comes to a point that a small business like ours would rather pay and not use your product I think it is time to look at yourselves.