Avis clients sur NCR Silver

POS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.

This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.

The back office, inventory management, and customer tracking is terrific. Any system can fulfill the basic need of helping you ring up a sale, but Silver offers features that I didn't know I needed until I had them. Computing sales tax for state filing, locating past customer purchases, super useful features.

I'd like to be able to add devices without additional fees. I guess I don't understand why having a second device changes anything with regard to the costs incurred. I had a copy of the app on my phone purely as a backup in case something happened to my tablet but realized it was costing me every month for something that I wasn't using.
When wifi is having problems, I wish there would be a way to cache those transactions offline for processing when wifi is connected again. As it stands, I end up using the old carbon copy forms to take and impression and running the transaction later.

BOH reporting was about it. I wish there was more.

The connectivity was terrible. The hand held EMV chip processors tie up the terminal so no other servers can use it until the transaction has been completed. we had to buy additional iPads just to process payments using a SQUARE swipe attachment and set up separate account for payment so we could latr transfer the money into our actual account once the NCR payments had posted. The payment process is terribly time consuming and has caused a great deal of negative feedback on social media which has cost us in sales and also in repeat customers. Additionally, we had 3 of the portable units fail in the middle of service, on 3 separate occasions, causing payment log jams and upsetting even more guests ( the units had to be replaced and it took 3-4 days for them to arrive...) WORST system ever in my 39 years in the business!

Ease of teaching my employees, Ease of getting my reports, Ease of looking up so many things like cancelled tickets(times of cancellations would help), helps me keep track on employees.

Not seeing the integration of my online calendar system, thought their might be a discount for the calendar. Control of emails is a "0" - no means to click on several at a time to delete as I uploaded 6,000+ only to find out I could only use 2500 at a time, not I need to upload them all again in groups. But then if I have duplicates there is no easy way to tell and I do not want to bother my customers with duplicate emails. I also have no idea if my (Cimplebox) calendar emails are automatically going over to the Silver.

I like that I can program in the specifics of the items that I sell. We carry several thousand sku's and I can program each barcode of each variation of each product. I also like that there are reports that are valuable to my business, such as sales reports and time clock reports.

There are limitations to the reporting that I need for my business. There is no way to show what quantity and dollar amount of inventory I have on hand during any given period.
With our industry, I need to know monthly inventory totals on hand, both quantity and dollar amount. In addition, there is no shrinkage tracking for damaged, shopworn, or missing items.

I like that it's super easy to train new hires on the POS and as I a manager I love that I can access so much information in the back office so long as I have access to a computer/laptop.

There are just a few things that I wish we could change, but a lot of the software updates eventually address a lot of them. Like any software out there, there are glitches that happen but they're minor so it's not a deal breaker. Customer service is a hit or miss. Most times friendly, but a lot of times it just gets sent to a different department because they can't figure it out, which takes time and follow ups.

The POS portion of NCR Silver is very easy to use. New team members are easily able to understand the categories and screens. Takes advantage of common iPad functionality. Easy to update products and prices. Friendly interface.

The back-end functionality of NCR Silver is lacking. Inventory management is slow and cumbersome. Email templates and functionality are outdated. Lack of social media integration and easy ecommerce integration in emails.

Pretty simple, direct on functionality

Some limitations in reporting and the type of visibility to historical data

I like some of the reports but it is lacking in the ability to function for Retail

The functionality for a Retail business The software is developed with the food service industry as the target. I am looking at my options to engage different software.

Good Basic dashboards and reports
Remote Access to data and menus is a great feature
Ability to download POS transactions to Excel is great for analysis (some fields missing from downloads)

Non- EMV compliant CC processing
Does not Calculate Overtime
non existent transaction audit tools to trace when items were rung up or voided to help prevent fraudulent voids.
Does not have any inventory control capability to track usage and on hand
Limited Reporting capability, no add-hock reporting An Excel savvy person can make good use of downloads and Power Pivot to do own analysis and reports
Re sellers over sell POS system with out the proper disclosure of Functionality, Pricing, Required specifications or implementation and after sales support.

Easy to install, update and use. They answer all calls promptly and fix any issues that might occur quickly!’

No issues , we are pleased with the system and products.

The cons outweigh the pros! The cons make it useless to my business!

customer places order with waitress or bartender, tickets print at bar and kitchen. food and drinks are prepared but have no idea which waitress orders go to for delivery to customer due to the wrong waitress name coming up on the ticket. very time consuming and inefficient to figure out where the order actually goes.

another example... we run specials every day. such as wing it Wednesday. Half price hot wings.
when an item is on special, each item has to be ordered individually. which means, when a customer orders 40 wings, the waitress has to enter it 40 times!!!! in the past we would simply input a quantity of 40. now it is tying up a waitress and an iPad for 40 times the amount of time it use to take! UNACCEPTIABLE wasting time and money for my business! Have complained to customer service for three months about these issues with no results.

The software is easy to use for both employer (inputting information, printing reports, etc.) and employee (operating daily transactions).

The system only keeps transaction data for 13 months. While it is easy to understand that not keeping a lot of information will help the system run more efficiently, there are times when it would be an asset to be able to pull a customer's previous sale no matter how long ago it was.

It is easy to have quick categories to use with this software, see your sale results and send out email promotions. You can use it mobile which is nice.

You cant really use it for repair store its more for a restaurant based business. Its hard to keep up with warranties and it is limited with customer info notes in the main software mobile.

The sales staff is very well trained at making their system & staff seem competent. While the reality is you are basically on your own with a mob of indifferent outsourced support reps who could care less about their jobs.

Reports are broken, support is unavailable 99% of the time, estimated call back times for messages from our experience were 3-7 days for a standard issue, their staff asks you for extensive notes when creating issue tickets yet somehow other support members will call back with no idea what the problem is beyond the basic description. No chain of command so when a lazy support rep hangs up on you after being on hold for 30 min you cant even submit a complaint.

Straight forward use. Reliable log in...

We still have difficult time changing prices, etc in bulk. Since it takes too long to reflash when changing prices individually, we would've like to have the excel upload changes.. I know the feature is there but it seems like it only works some times....

Need better more detailed sales/inventory-performance reports.

It’s very user friendly, iPads are portable, easy to categorize items, ease of customer payment.

Customer database. It isn’t easy to send emails to customers with the marketing tool. There is no course break. When I enter multiple courses the system does not have a button for a line break. For example if there is a soup on course one and a soup for course two the soups show up as two soups for the same course. Sometimes the system has a delay with payment and when the ticket is entered.

ease of learning the product, which is good because there is no real good instructions and the tech support can't seem to point you in the right direction. The internet search is you best bet and even then you don't get the real technical side, just how to use the features.

Unstable, we had so many issues with the product going down at least every other week and the support is so difficult that it literally would take hours to get it back up. One time it took 2 weeks due to the errors from technical support. You ask them a simple question and they put you on hold for 20 min. to get the answer.

The software is fairly easy to setup. It uses iPads so you are not locked in to proprietary and expensive point of sale terminals.

The reporting and export functions leave a lot to be desired. All the basics are there, but there is no mid to advanced report sorting, filtering, custom querying, etc.

This software is easy to use and understand. This software is easy when it comes to training my team members. You can actually walk yourself through the steps and not get frustrated.

This software does not allow me to see what products I have on hand after selling. Having this feature will save me a lot of time.

User friendly easy to train new employees to use.

When it works it’s fine, but that’s when it works only. My card reader majority of the time doesn’t work and they’re brand new.

Easy to use interface, ability to access back office anywhere

A little slow, monthly price increase with no value added

Updates, able to be trouble-shooted fairly easily.

Sometimes issues need escalated; also would like to see delivery companies integrated into system-POS vs several tablets.

NCR is very easy to use, both at the iPad and in the back office on the computer.

Because it's geared towards shops and cafes, sometimes it doesn't do or have exactly the feature I want, but it's pretty easy to figure out how to make it work.

The system is pretty east to use. I figured it out by myself with little help from NCR.

The overall experience with customer service is the problem. We actually switched and we are still paying for our NCR program. It is solely because of the service. I guess you guys would rather have reviews like this than to make it right. When it comes to a point that a small business like ours would rather pay and not use your product I think it is time to look at yourselves.