Avis clients sur Pulseway

Super outil pour la gestion et l'etablissement de connexions distante a vos serveurs. Permet egalement de faire de débugage à distance.

Le cout des licences est exorbitant et les fonctionnalités un peu limités

Most of all i liked the new ability to send a installation link to someone at get their system directly added to a existing group. Furthermore, the mobile app has all the functionality included so you are not missing out if you are not in-front of a desktop.

Does not have a remote control app for mobile.

What I like about Pulseway is that it is easy to use. When you open the console and go to a machine, you can plainly see all the options available to push software, execute DOS or PowerShell commands, send a message to the user, remotely control the PC, scope its hardware, check what software is installed. Its all there, easy to get to and easy to control. Also, Pulseway offers Webroot as a AntiMalware option. Webroot is light and fast and does the job. Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary!

One feature that we have some issues with is the is integration between Pulseway and Webroot. When it works it works great, but here and there on a few systems the PC, Pulseway, and Webroot don't agree as to whether Webroot is installed or not. The fix to this is to do a comprehensive manual cleanup/uninstall and try again.
Tech support could be more responsive. I miss the old days when you could call and get help for almost any product, but that's not the norm anymore. Once you get hooked up with a Pulseway technician, they will work with you to resolve your issue.

When we were able to log in, it worked ok. The rules were relatively comprehensive.

Promised functionality never came, regular downtime and outages, poor performance.

I can not picture working anywhere and not having Pulseway on my phone. There have been so many features added, that in the 10+ years I have been using it throughout the companies I have owed or worked for , that I have not been able to implement all of them. What is important to me I am able to have a life outside of work due to this tool. Simplifies my job, I able to asses what is critical and what is with just a glance at my phone. The ability to monitor systems is easy for anyone to do, but what Pulseway did is dial down to services, processes, it can even pick up SNMP traffic from our switches and firewalls.
Without this tool simply I would have to work 3-6 hours a day more. Ownership, management all the way down to techs that work for this company bend over backwards to bring new features and make this product better every single day and they listen to their customers needs.

Cons ... none. I can not say anything bad as they have adapted to everything I need I thrown at them no matter how small.

The installation of Pulseway in our equipment was very simple, we also delight with its user interface. This system has kept us aware of all the activity that can present our servers at all times, as we are always receiving notifications in advance, with this platform we have no problems in browsing files, operate maintenance windows, manage network connectivity and much more. We can monitor and control operating systems such as Windows, Linux and Mac, as well as any other applications if we use the monitoring API. It has a mobile application for IOS and Android devices, which means that we can track and manage all IT resources remotely, in the same way to advanced automation, so we do not have to spend a lot of time on routine tasks, copies security and security controls, etc.

Pulseway is a wonderful system, which means that it is difficult to find defects.

Pulseway allows me to fully visualize the process of the operating system of the company that runs in IT, it is very significant for our organization to observe how the activity is presented on the network, the attention that deserves to be attentive to all the complexities and routines such as the verification of the temperature of the CPU, on the other hand we will always be aware of the activity that the system presents, since we will always be alerted at the time of any problem. A very important aspect of this platform is that it is not necessary to schedule IT tasks manually, because your system performs them automatically in the background.

I consider that Pulseway is a platform that presents very significant technological characteristics and properties, so I am very satisfied with the service it has provided me so far.

Pulseway allows me to manage servers and workstations remotely with ease. The mobile app has saved me from trips on site nearly daily. The Pulseway team is constantly adding new features and the support folks are very responsive and thoroughly knowledgeable of their product. I don’t know how I got through my first 20 years in IT without it.

Mobile-enabled management
Enterprise-level capabilities for monitoring and alerting
Audit logs
Deep insight into operating system and service management
System Grouping
Easy to setup and to use
Low cost per instance (<$2.00 per instance)
Remote management via any device or browser
Real-time monitoring and notifications
Low barrier to entry into true enterprise monitoring, alerting, and remote management

You have to manage groups from the endpoints, but soon (I believe) you'll be able to manage groups from the Enterprise console application and App.

Everything!
They do actually listen to the feedback and feature requests.

But especially the Remote Desktop.

Nothing so far
We are actually very Happy.

So easy to use from a phone or laptop. I love the way I can restart a server from my phone from anywhere. I don't need to set up firewall ports fro remote access which is a great security feature alone

Can be a bit confusing about which app you can use on what i.e. Remote on a laptop but not the phone. Only one session at a time on the cheaper option for smaller businesses.

dedicated URL, ease of deployment, reliable notifications, patching policies

Remove limit on remote desktop bandwidth, we support web conferencing endpoints and are often receiving the error.

As the numbers of servers, and their locations that I manage has grown, Pulseway has fitted in nicely to make this easier and simpler, instead of managing multiple VPNs, having to be sat in front of a computer, or open firewall ports for access, Pulseway puts control of all of them in the same place, with easy access.

I've always used it mobile first, from alerting me to problems, or letting me manage servers anywhere I am, from problem solving (it's running slow) to out of hours updates or issue spotting (offline), the mobile access makes it much less intrusive.

The web portal makes up for most/any of the shortcomings of the mobile app (eg. the smaller screen size), so improvements on this have been a big bonus.

If there were one downside it would be support, they're friendly and fast, but I've always felt they blame me first, rather than look inward.

Very affordable for the services provided. We installed this on about 20 critical servers to monitor their status. We would receive real-time updates as soon as the server went offline. When we would get offline alerts for all servers, we new immediately this was possibly a power outage and we would work quickly to safely turn off the monitors. Also allowed to add access to specific modules such as SQL queries or Active Directory. The Active Directory module is great for anyone that manages user accounts. Often times if we were in a meeting or out of the office, we could easily unlock users, reset passwords, etc from the mobile application. It is very easy to install and the interface is very straight forward. Allows you to have many options for specific alerts (when the server goes offline, when storage space is being maxed out, unauthorized logins, etc).

There wasn't anything I did not like about this product. I highly recommend this to be added to any organization with critical servers.

Pulseway provides me with quick, distraction-free insight and access to everything I need to stay proactive in a simple, uncomplicated Dashboard — without the clutter, noise and feature-bloat of most other RMM platforms.

Real-time endpoint status indicators and alerts, along with the added bonus of remote background management, enable problem remediation without impacting users.

Best of all, the price is right — with Pulseway, I pay for what I use and no longer have to be burdened with minimums and long-term contracts.

Pulseway Remote Desktop currently lacks support for Remote Printing and is not available for macOS at the moment.

The lack of Patch validation and vetting, in the face of Microsoft's notorious history of buggy patch releases, leaves MSPs to their own wits and due diligence of pre-deployment patch testing.

Nonetheless, Pulseway management has proven to be responsive to its customers' needs, and I remain hopeful that these shortcomings will be addressed in some future release of the RMM platform.

I love the mobile app. It's the highlight of the service. It is well laid out, all functions are easily accessible and being able to execute scripts on the go is very convenient.

Does not have all of the features that other RMM tools have, but it's getting there. It's a constantly improving product, with new features added on regular basis.

I love the pricing. I pay far less than what I would pay with other RMM providers. I get more than I pay for with Pulseway. I manage hundreds of computers as the sole IT provider for my company. I tried multiple competitors software before deciding on Pulseway. The others were cumbersome or had licensing that did not fit what we needed to do. With Pulseway I pay for what I need, no more.

There are areas that Pulseway lacks in, the predominant being MAC usage. My only complaint is not being able to push MAC updates, and use the remote desktop App on a MAC.

I like the ease of implementation and ease of use.

I wish the company provided more training to customers. I feel that there are many more features built into Pulseway that I would benefit from using, but am not using because I don't know how.

What I liked most was the overall simplicity. It was easy to install and easy to use right off the bat. There was some configuration that I didn't understand but when I reached out to support (many times) they were very quick and were able to resolve my issues each time.

If you dont have an Active Directory environment like myself, this is a solid option. Its not going to be AS robust in features and manageability but it comes close enough.

My ONLY issue so far is that pushing updates doesnt work that well. By that I mean it will not push the big feature updates. For example, if im on version 1803, Pulseway will find and install anything between 1803 and 1809, but will not install 1809. And it obviously will not find the updates after 1809 until that update has been installed manually (or by other means if you have it).

Amazing support team - makes the setup process a lot less painful, great response times, extremely wide variety of monitoring capabilities, relatively fair pricing, semi-active community, extensive mobile app, PSA/RMM integration makes for easy ticketing/billing, active communication, once you're familiar with the product it becomes very easy to use.

Great "All-in-one" solution that is more affordable for MSP's looking to avoid more expensive bigger-name solutions. Can and will continue to compete with the bigger companies in the future.

Roadmap sometimes inaccurate, small customer base means forums are sometimes less active, setup can be painful if you don't have experience working with similar solutions. Technical support staff (available for training/onboarding) are helpful but team size is relatively small so their isn't always a lot of availability when it comes to scheduling. User manual doesn't help troubleshoot issues. Can't whitelabel the customer portal URL, which is unfortunate for some MSP's.

Overall however, a fantastic product for MSP's.

Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.

The products and platform is always improving, at this point I can't think of anything I am missing or don't like.

Ease of use and deployment. Was able to get started in minutes, and new systems are automatically added with the advanced deployment features.

The native windows app is a little hard to use, but the web interface and mobile apps are much more convenient.

Patch & restart servers/devices - on Sundays without having to logon. Saves 2 hours in my week at least. Most users don't even know downtime occurred.

ALERTS ALERTS ALERTS - I need to manage thosebetter. Great feature but blink an eye & they grow in numbers at an alarming rate.

Pulseway is an excellent product for me, as I travel between different clients, I know I will get alerts on my phone or tablet immediately so That I can deal with the problem whilst out and about without having to be tied to a desk.
A massive amount of configuration available to help you capture virtually any alert situation.

Gives an abundance of end client information in an easy and (somewhat) intuitive interface. OS and software inventory are very useful.

- Although not a big problem, I noticed that with the new version, renaming can only be done on the machine itself or by using the Pulseway Dashboard. Moving to a different group can only be done on the machine itself or the WebApp.
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