Avis clients sur Pulseway

Most of all i liked the new ability to send a installation link to someone at get their system directly added to a existing group. Furthermore, the mobile app has all the functionality included so you are not missing out if you are not in-front of a desktop.

Does not have a remote control app for mobile.

What I like about Pulseway is that it is easy to use. When you open the console and go to a machine, you can plainly see all the options available to push software, execute DOS or PowerShell commands, send a message to the user, remotely control the PC, scope its hardware, check what software is installed. Its all there, easy to get to and easy to control. Also, Pulseway offers Webroot as a AntiMalware option. Webroot is light and fast and does the job. Our users never complain that our anti-virus software is causing their systems to slowdown or become un-useable. Oh and the Pulseway mobile app is revolutionary!

One feature that we have some issues with is the is integration between Pulseway and Webroot. When it works it works great, but here and there on a few systems the PC, Pulseway, and Webroot don't agree as to whether Webroot is installed or not. The fix to this is to do a comprehensive manual cleanup/uninstall and try again.
Tech support could be more responsive. I miss the old days when you could call and get help for almost any product, but that's not the norm anymore. Once you get hooked up with a Pulseway technician, they will work with you to resolve your issue.

When we were able to log in, it worked ok. The rules were relatively comprehensive.

Promised functionality never came, regular downtime and outages, poor performance.

I can not picture working anywhere and not having Pulseway on my phone. There have been so many features added, that in the 10+ years I have been using it throughout the companies I have owed or worked for , that I have not been able to implement all of them. What is important to me I am able to have a life outside of work due to this tool. Simplifies my job, I able to asses what is critical and what is with just a glance at my phone. The ability to monitor systems is easy for anyone to do, but what Pulseway did is dial down to services, processes, it can even pick up SNMP traffic from our switches and firewalls.
Without this tool simply I would have to work 3-6 hours a day more. Ownership, management all the way down to techs that work for this company bend over backwards to bring new features and make this product better every single day and they listen to their customers needs.

Cons ... none. I can not say anything bad as they have adapted to everything I need I thrown at them no matter how small.

The installation of Pulseway in our equipment was very simple, we also delight with its user interface. This system has kept us aware of all the activity that can present our servers at all times, as we are always receiving notifications in advance, with this platform we have no problems in browsing files, operate maintenance windows, manage network connectivity and much more. We can monitor and control operating systems such as Windows, Linux and Mac, as well as any other applications if we use the monitoring API. It has a mobile application for IOS and Android devices, which means that we can track and manage all IT resources remotely, in the same way to advanced automation, so we do not have to spend a lot of time on routine tasks, copies security and security controls, etc.

Pulseway is a wonderful system, which means that it is difficult to find defects.

Pulseway allows me to fully visualize the process of the operating system of the company that runs in IT, it is very significant for our organization to observe how the activity is presented on the network, the attention that deserves to be attentive to all the complexities and routines such as the verification of the temperature of the CPU, on the other hand we will always be aware of the activity that the system presents, since we will always be alerted at the time of any problem. A very important aspect of this platform is that it is not necessary to schedule IT tasks manually, because your system performs them automatically in the background.

I consider that Pulseway is a platform that presents very significant technological characteristics and properties, so I am very satisfied with the service it has provided me so far.

Mobile-enabled management
Enterprise-level capabilities for monitoring and alerting
Audit logs
Deep insight into operating system and service management
System Grouping
Easy to setup and to use
Low cost per instance (<$2.00 per instance)
Remote management via any device or browser
Real-time monitoring and notifications
Low barrier to entry into true enterprise monitoring, alerting, and remote management

You have to manage groups from the endpoints, but soon (I believe) you'll be able to manage groups from the Enterprise console application and App.

Everything!
They do actually listen to the feedback and feature requests.

But especially the Remote Desktop.

Nothing so far
We are actually very Happy.

Pulseway provides me with quick, distraction-free insight and access to everything I need to stay proactive in a simple, uncomplicated Dashboard — without the clutter, noise and feature-bloat of most other RMM platforms.

Real-time endpoint status indicators and alerts, along with the added bonus of remote background management, enable problem remediation without impacting users.

Best of all, the price is right — with Pulseway, I pay for what I use and no longer have to be burdened with minimums and long-term contracts.

Pulseway Remote Desktop currently lacks support for Remote Printing and is not available for macOS at the moment.

The lack of Patch validation and vetting, in the face of Microsoft's notorious history of buggy patch releases, leaves MSPs to their own wits and due diligence of pre-deployment patch testing.

Nonetheless, Pulseway management has proven to be responsive to its customers' needs, and I remain hopeful that these shortcomings will be addressed in some future release of the RMM platform.

Great iOS app, powerful feature support especially for those that are managing a Windows heavy environment. Free tier is better now, supporting two devices to give a better chance and trialing the product.

Licensing seems a bit expensive for what you get and some of the Mac features are less paid attention to, seems to be very heavily focused on Windows support (which may be good or bad depending on what you use).

I love the mobile app. It's the highlight of the service. It is well laid out, all functions are easily accessible and being able to execute scripts on the go is very convenient.

Does not have all of the features that other RMM tools have, but it's getting there. It's a constantly improving product, with new features added on regular basis.

What I liked most was the overall simplicity. It was easy to install and easy to use right off the bat. There was some configuration that I didn't understand but when I reached out to support (many times) they were very quick and were able to resolve my issues each time.

If you dont have an Active Directory environment like myself, this is a solid option. Its not going to be AS robust in features and manageability but it comes close enough.

My ONLY issue so far is that pushing updates doesnt work that well. By that I mean it will not push the big feature updates. For example, if im on version 1803, Pulseway will find and install anything between 1803 and 1809, but will not install 1809. And it obviously will not find the updates after 1809 until that update has been installed manually (or by other means if you have it).