HotSchedules

Planification et gestion du personnel pour les restaurants

Note globale

4,4 /5
(442)
Rapport qualité-prix
4,1/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,3/5
Support client
4,2/5

88%
des utilisateurs recommandent cette application
Classer par

442 avis

Sean
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great for scheduling staff in the restaurant industry

Publié le 14/01/2019

I used this app to schedule a full restaurant staff including FOH BOH and Managers. This tool is incredible useful and negates the need to figure out scheduling most weeks. All employees can submit their availability and I can schedule them badsed off of this availability without thinking to check because it bars me from scheudling people outside of their approved availability. No more scheduling issues!

Avantages

Intuitive User interface
Easy to add new users
Great scheduling utility
incredible for contacting staff on a large scale
Has a mobile app that users can use

Inconvénients

The mobile app costs money so most of my staff refuses to download this app which sends them push notifications in the event I need to contact them all. I believe that since we are already paying to use the software this app should be free to download. Without a login the application is useless so the fact you need to pay to download the app is very ridiculous.

Jordin
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Easy scheduling

Publié le 05/07/2022

Avantages

HotSchedules is user friendly and the easiest way to keep your schedule in the palm of your hand. Being busy with two jobs is hard and this software helps me keep my availability up to date and to make necessary changes when needed. Being able to pick up shifts without any phone calls is great. I would highly recommend for any type of company that requires scheduling many employees.

Inconvénients

I think that there are some visual issues such as way things look on the mobile app that could be updated.

Alainna
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

HotSchedules eliminates any excuse for missing shifts!

Publié le 26/03/2019

HotSchedules is the only scheduling software I've seen that meets the needs of the many workplaces I've been a part of!

Avantages

I have found that HotSchedules solves the ever-present problem in any workplace: "I didn't know I was scheduled!" Even when employees swap shifts or take another employee's shift, the software shows them that they maintain ownership of their originally assigned shifts until manager approval.

Inconvénients

The fact that users have to pay to download the app on their smartphones is challenging. Although the workplace pays for the software, employees have to pay to get the software on their cellphones. This problem is compounded by the fact that the website doesn't have a very interactive design, much unlike the app, so employees often have to get the app to have a decent experience using HotSchedules.

Réponse de Fourth Traduire en Français

Thank you for the review Alainna, really appreciate you taking the time. Please don't hesitate to reach out to Customer Care with any questions or issues you may have down the road.

Ryan
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Hot schedules used via restaurant general manager

Publié le 01/07/2022

I would describe the over all use of hot schedules as being easy to navigate, as well as easy to create different tasks/goals for myself and my team.

Avantages

The thing I liked most about hot schedules is how easy it was to navigate and how easy it was to explain the use.

Inconvénients

I’m not sure exactly what it was that I didn’t like about hot schedules.

Callie
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Great Software for Restaurant Employees

Publié le 18/11/2022

Avantages

I like how this software has all of the features needed for restaurant scheduling. You can view who is working each shift and be notified when the schedule is created. It also makes it easy to request time off without having to talk to somebody.

Inconvénients

I haven't encountered any problems with this software so far.

Amber
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

HotSchedules

Publié le 16/08/2018

Avantages

This program was super easy to use and I enjoyed the level of communication

Inconvénients

The only thing that was no fun was when I would be half way though a schedule and something would go wrong and I would loose my work

Daniel
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very great product

Publié le 17/07/2022

My overall experience with hot schedules is very good I love it a lot and it comes in handing very useful.

Avantages

What I like most about this software is everything about the software is easy to use very user friendly everything's out there so you can find it easy.

Inconvénients

There's no features I like least about this software.

Jeff
Note globale
  • Secteur d'activité : Restaurants
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Good program.

Publié le 15/06/2018

Easy access to schedules and daily notes. The forecasting is amazing with everything it considers.

Avantages

Easy use for employees, the web page navigation on a cell phone works well. The app is definitely a plus.

Inconvénients

Negation is hard to understand for upper management. Would like to be able to add daily notes on the schedule for events happening that day for the employees.

Jack
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

HotSchedules has changed the game for us. Especially the integration with our POS system

Publié le 18/01/2018

Avantages

Integration with our POS (sales and labor reporting), ease of use for managers and employees, wide variety of reporting, writing schedules takes no time at all

Inconvénients

Messaging function (email notifications don't include what the actual message is), no longer have the ability to manually sync new employees from POS

Tsagaan
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Made working in the restaurant industry easier!

Publié le 17/12/2019

I definitely recommend it for those in the restaurant industry and for those setting up schedules. It did help the shifts run smoothly.

Avantages

It’s very helpful in the food service industry. When I previously worked as a server, the restaurant used this. It made trading shifts or picking up shifts much easier. The schedules were sent out weekly and it allowed trading shifts. It’s easy to read and use.

Inconvénients

The most annoying thing about is the notifications. I think everyone gets all the notifications. So it’s notification overload.

David
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Disappointed with HotSchedules

Publié le 02/12/2019

We are not using HotSchedules and the overall experience has been horrible. Basically as soon as I signed the contract they have my money and didn't care if we were not happy with the product. The UI is outdated and cumbersome, with options tucked away in various places in the program that were not readily apparent. Team members have to pay for the mobile app on top of the monthly subscription fee, which is not standard in other scheduling programs.

Avantages

Management "Red Book" log
Logging of Employee and Store incidents/issues.

Inconvénients

Cumbersome and non-intuitive UI
Poor employee sharing between locations
Weather Widget did not function in Canada as promised
Training/Learning Center feature was not included in cost of Hotschedules as promised.
When I had issue to be addressed, I was ignored by their staff for months until I stopped paying.
We were not allowed to cancel the contract as promised by our sales person.
The program is centered on the desk top program with the mobile app being an after thought.

Alternatives envisagées 

Deputy et Homebase

Pourquoi passer à HotSchedules

In the end I have gone with WhenIWork as they are affordable, are always introducing new features which are included and are intuitive and easy to use for my crew.
Greg
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

This software is easy to use and a great way to communicate.

Publié le 08/08/2017

The largest benefit was time management. I have a lot more time to do other things that improve our guest's experience, which is the bottom line of my job.

Avantages

The communication side of it is great. I have less meetings now that I can send out mass messages. The scheduler itself is top notch. I can move shifts around quickly using the quick keys and copying schedules is a snap. Having the freedom to do my schedule anywhere and being able to approve or deny schedule changes from my phone makes those decisions more informed. We use it to document all incidents good and bad on employees, so when an evaluation comes around you have all that information at your fingertips. It makes a great reservation scheduler. The roster report is the first thing I print out in the mornings to make sure everyone is here and where they are supposed to be and if they are not I have all the phone numbers on that sheet. The fact that it gives you the number of hours for everyone helps with creating budgets for the week.

Inconvénients

My biggest complaint is that part of the expense for the is put on the employee. I know it's very little but some employees don't have a bank account or credit card and have trouble making the purchase. It seems to me that the revenue generated by that could be built into the cost of the software on the employer side.

Garret
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good Scheduler

Publié le 13/09/2018

Overall its very good. I don't have much issue with it, but the UI could be definitely be better.

Avantages

Hotschedules won our business by having the best Aloha POS integration of all the companies we spoke with. Employees that are added to our system are automatically synced with Hotschedules so you can quickly begin adding them to the schedule. The integration also allows us to restrict employees from clocking in too early or late with saves labor and allows you to quickly identify the less punctual employees. Finally, the integration also pulls historical sales data from our POS and uses it to establish a good sales forecast that you can use to budget your labor accurately.

Inconvénients

The app and website are just not as intuitive and streamline as I would like. Previously we had used PeopleMatter schedule, which had a much less cluttered and more user friendly interface. Hotschedules also starts to think it knows how to schedule better than the manager and will start adding "House Shifts" to your schedule that employees can pick up, which frustrates me when I really don't need that shift covered.

Joseph
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

One of the owners for Sedona Taphouse

Publié le 31/01/2017

I liked the old version better where you could click the roster button while writing a schedule and see a snap shot of that day. Everyone I know can not figure out why you got rid of that. Also I have been asking for years that you make it where we can set a max amount of request per day. Like 3 request off on monday, 4 on tuesday, 2 on sunday etc... so if I could allow 2 request off on sunday. When the 3rd person went to request off it would give them a pop up that would need to be approved by a manager.

Avantages

Reporting and ease to swap shift

Inconvénients

No way to set request off parameters by the day. Schedule writing is harder with the new version

Réponse de Fourth Traduire en Français

Joseph,

Thank you for taking time out of your day to provide us with feedback, we really appreciate it! We apologize for the less than exceptional ease of use with our new interface.

We value any and all feedback to better improve our products-we have a community request page where you can submit your thoughts and insights directly to our Customer Support team. Thanks for being a part of our community!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Heidi
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Hotschedules is so easy to use

Publié le 04/11/2021

Avantages

Hotschedules changed the restaurant industry when it came out. I have worked in the industry for over 10 years, so when this software came out. It really changed the industry. Before we would have to wait for a photo of our schedules and sometimes we would miss our shifts or getting our shifts covered was so difficult. When hotschedules came out , you never wondered when your shift was. You are reminded when you have a shift and if you need a shift covered you simply post it up. It is a secure way to have everyone feel accountable and be accountable for work.

Inconvénients

The only thing I had a trouble with when I first started using hotschedules was understanding how to update my availability for work but once someone showed me its a no brainer.

Nikki
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Hot-or-not Schedules?

Publié le 18/10/2019

I really wish the messaging and roster function worked better, then I would definitely enjoy the app more.

Avantages

I like the copy function when scheduling. You can cut or copy a shift and paste it in another day. I also enjoy the creation of House Shifts to help meet projected labor needed. There are some cool reporting functions and the Broadcast feature is great for company-wide announcements.

Inconvénients

Our whole team has had issues with the messaging part of HotSchedules. The messages are easy to missed. Since HotSchedules can put out so many notifications - messages get lost in the jumble.

Jeanne
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use

Publié le 31/01/2017

I am not quick to learn anything regarding computer programs, but hotschedules is very easy to use. Makes putting your schedule together stress free. At times website itself has issues that can be frustrating.

Avantages

Makes schedule making quick.

Inconvénients

The website goes down or kicks you off for extended periods of time. I will say this happens less frequently than it used to. I have used hotschedules for almost six years.

Réponse de Fourth Traduire en Français

Jeanne,

Thank you for taking time out of your day to provide feedback for us, we really appreciate it! We are happy to help make your business more efficient. We apologize for the complications you've been experiencing with our site at times, we have have a status page that shows when we have brief latency issues that might be of use. Thank you for being a part of our community for so long!

https://status.hotschedules.com/

Utilisateur vérifié
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Makes a restaurant run

Publié le 24/07/2018

Internal communications and schedule notifications to a distributed workforce.

Avantages

Hotschedules makes schedule creation and updates ridiculously easy. Not only can you input the schedules you need covered to receive optimization suggestions, but once you post the schedules, you don't have to track down your staff to inform them of their schedules.

Inconvénients

When I utilizied Hotschedules my employees were not able to input one-off requests or identify preferred shifts, limiting the efficacy of the schedule optimization features.

There was also not an option to send internal communication notes to management emails so there was no way to verify when management was reading the information.

Connor
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

HotSchedules does a great job at presenting all your scheduling/reporting data at a quick...

Publié le 02/02/2018

Avantages

A couple things that I really enjoy about HotSchedules is the reporting and future forecasting functions. You can also teach HotSchedules how to auto-schedule based off of those patterns from previously scheduled weeks. It is pretty user-friendly and when you launch for the first time - you have plenty of help. They give you a contact to assist you and provide plenty of step-by-step tutorials for all of the included functions of the software. They also give you styling options for how you would like to view and edit the schedules. The reporting data is quickly accessible and can be pulled from a large range of dates (this helps with payroll verification).

Inconvénients

HotSchedules, at times, can be a little buggy. There have been instances where I have completed a full schedule and upon saving my data, it would revert to the previous schedule before the changes had been added. This can be a tad frustrating when trying to crank out schedules quickly.

Anthony
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Hotschedules Implimentation

Publié le 04/02/2017

I recently signed up for hotschedules for my business that opens up in March. The support staff was great and very knowledgable in questions I had for hotschedules.

Avantages

I love that this software is more comman than it use to be. Most employees hired have heard or used hotschedules which makes the transition alot easier. Communication threw hotschedules makes this program a must for any business that has a decent sized staff

Inconvénients

Software is great however it is a little pricey for what it does. Dont get me wrong its great but just a hair high

Réponse de Fourth Traduire en Français

Anthony,

We know you're very busy, so thank you for taking time out of your day to provide us feedback. We appreciate your role in our community.

If you have any specific suggestions for product enhancements, please do not hesitate to voice your thoughts on our community forum page!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Happy Scheduling!

Francis
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Ocean Blue Review

Publié le 31/01/2017

We use a few of your products, HotShedules, LogBook, Inventory. All of them make our job easier and more affective. There is a lot of room to grow with the Inventory product. Hopefully we will see improvements in the future. Still, very pleased with all the products.

Avantages

IOS Compatibilty, cloud based.

Inconvénients

Reporting can be cumbersome at times. Not all functions work well on Safari Browser.

Réponse de Fourth Traduire en Français

Francis,

Thank you for taking the time to write us a review, we really appreciate it! We value any and all feedback for our products to influence updates in the future. We have a community request forum where you can voice your ideas and insights directly to a Customer Care specialist. Thanks again!

https://help.hotschedules.com/hc/en-us/community/topics/200388757-Feature-Requests

Utilisateur vérifié
Note globale
  • Secteur d'activité : Enseignement primaire et secondaire
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

HotSchedules Review

Publié le 21/03/2019

It was good experience. I was able to see when I was working and who was going to work with me. I was able to see the messages that the manager put out. I was able to respond the messages, if need be.

Avantages

I had to have this software when I worked at a restaurant. It was pretty simple and easy to use. Once the manager had posted the schedule, you could see who was working and what shift it was. If there was an open shift, you could grab it and see if it would get approved. You could also switch shifts with someone, if the managers approved it. Message came in and were easy to read.

Inconvénients

I did not really have any issues with this software. I had to have it and it worked fine with my phone. I was a bit mad that I had to pay for it, but I understood why.

Kristian
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

One of our most-utilized softwares by far!

Publié le 06/04/2021

Monitoring overtime, communication with staff, easily viewing requests, pay rates, daily line ups and staff logs are just a few day to day features that we utilize. HotSchedules is a must!

Avantages

Online scheduling is a must for an operation of our size. The HotSchedules messaging makes communicating clearly to large groups of employees consistent. The reporting and data is a must. We use HotSchedules multiple times a day.

Inconvénients

Some of the updates/when the software times out can get frustrating but I understand that they are necessary to make improvements.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Valuable Product

Publié le 23/04/2019

I have worked with HotSchedules in 3 different restaurants. Each experience a little different. As a team member it was amazing, being able to see my schedule, trade shifts and message other team members.. all from my phone without any communication to my manager! As a manager of a multi-unit restaurant, scheduling was a breeze, again no need to speak to team members about shifts. They were easily approved via my own phone WHEREEVER! As a Beverage Manager at a casino with 24 hours-- the logbook and adjusting the system to work within union guidelines was AMAZING! I love hotschedules, once my restaurant expands I plan to use it again!

Avantages

Ease of use, accessibility -- the facebook of scheduling!

Inconvénients

Honestly, would love to see them work on the ease of the scheduler. I feel like that whole page could be done differently. It just seems that something could be done to streamline it. The shortcuts are nice but not easily remembered. Additionally, I would love if there was a cost effective version for small independently owned restaurants.

Heather
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

User Friendliness

Publié le 07/03/2020

The manager cant change the schedual, not tell you then say its always been this way. Love that!!

Avantages

Its super easy to get new schedules and the managers know we have seen them. Also we can trade, drop and pick up shifts as needed. Overtime is already tracked so accepting a new shift is fine as long as the dining room is covered. I like that I can see my paycheck too great way to budget.

Inconvénients

The app is 2.99 ok not a lot but without tje team app why should staff pay for an app the company is already paying for?