We have been using iComplete for 4 years now, and it was a huge improvement on the excel spreadsheet we used to use! It is very affordable, super easy to use and their help desk answers emails (and the phone) rapidly, so if you do have any problems you they are quickly resolved. If you use marketing e-shots they can be sent from the system by various tags eg customers, bloggers, packaging suppliers etc. It also keeps a record of all emails sent by producing a unique code for every person in the database, which makes finding old emails pretty quick. The task function sets you up reminders and percentage of completion rather than having a desk covered in post its. Would definitely recommend this for any small business and we are still very happy with it despite having grown to over £1m revenues
web based, easy to use, great customer service based in UK
e-marketing templates a little clumsy, database segmentation based on tag search could be more flexible, would be useful to have off line version on local hard drive for travelling
This system has taken out our previous server based system and gives us 100% more functionality and speed coupled with the regulatory requirement we need for the FCA.
With a customized process flow, connected website and automated marketing feature the icomplete system is revolutionary to the business and allows us to expand easily.
We can't imagine life without it and the phone link up means that we go directly to file on screen pop ups, very impressive. A full list of every customer contact and recorded calls!
Easy to use, top end functionality without the cost. the telephony link up is great.
Cloud based so reliant on internet connection which fortunately these days is very good.
Great service which has greatly enhanced our ability to engage with our customer base.
The support staff who is a joy to work with and is extremely creative with all our content and works well to my demanding deadlines.
The team at I Complete
The layout and format of emails