Namely needs to stop building new features, fix the ones they have, and build better internal processes. The dysfunction they are experiencing internally is extremely apparent to clients.
In comparison to other all-in-one HRIS systems, the interface is a lot more friendly. It marries the concept of social media newsfeeds with HR, allowing employees to comment on each other's birthdays and anniversaries. This gives HR an opportunity to engage employees with a fresh approach to benefits, payroll, and compliance.
I'm unsure of the experience of other customers, but the concept of Namely never took hold for our organization. Beginning at implementation, the Namely team was disorganized and unstable. Implementation was scheduled to wrap up October 1 and wasn't completed until January. During that time, Namely's implementation team experienced turnover 3 times, each time having to reset our implementation schedule. Information was missed, uploaded incorrectly, recreated, etc... They missed the ACA filing deadline and we had to work with an outside vendor with additional costs. They filed our taxes incorrectly and this still has not been resolved. On the benefits side, the agent assigned to our team miscalculated the rates from the plan we chose. According to the rates on the spreadsheet, we chose this particular carrier because it seemed these were the best rates and value. We had our open enrollment meetings and an employee pointed out that the numbers were incorrect, that she would be paying up some amount more per month. We had the agent resend us the sheet, we broke down the formulas, and identified the incorrect formula. Thankfully, our agent forgot to submit our enrollment form and we missed the deadline with the carrier. The integration with Adobe Sign has never been successful, so we have not had a single successful Onboarding through Namely. Instead of fixing glitches in the systems, they have built around them which makes it less intuitive (ex. build a new hire's profile including payroll info, send the onboarding packet, then after the new hire starts, go back into the profile to add the payroll group. When I asked why we weren't able to add the payroll group while we are adding payroll info at the start, they explained the glitch.) Compared to other systems, reports have a long way to go. Most come back blank after being ran. We have experienced more turnover in Namely's account managers. With all of the errors and issues we have needed to remedy, we simply did not have time to encourage use of the system. The time off app crashes, so we have lost engagement in the system. Rather than risk any further damage to the organization, we have implemented BambooHR (which is wonderful) and now let Namely sit silently in the background. It has been costly and frustrating, for the admin as well as the employees.
I used to dread doing payroll, because the system we were using was not user friendly and extremely time consuming and cumbersome. Now, with Namely, I can input information into the HRIS system, and it feeds right over into Payroll; so no more double entering! Namely does not look like a typical boring old spreadsheet. The system is easy to read, with nice use of color, and some areas even customizable w/ our own graphics and pictures. It's nice to work in software with some personality. We can now onboard our new hires using Namely, which allows the new employee to fill in tedious personal information, leaving me, the administrator, only a few areas that I have to input myself. It is a definite time saver for sure! I love the fact that Namely allows us to customize reports, but sometimes I feel that this is one area that isn't as easy to figure out. Some reports can only be created by a Namely Rep, and other reports can be created by us. I can't always figure out which filters to use, or how to complete a report exactly the way I want to use it. This may be more user error, and not entirely Namely's fault. I will say that the Namely Reps/Support do come to my aid every time, and I do get the reports or answers I need rather quickly. We like the fact that employees can do open enrollment/life change events, right through Namely, which removes Human Resources from having to enter everyones selections manually ourself. Namely had a few glitches with it this last year, but part of it was also a communication problem from the Insurance Company side. Namely has been in contact with us about working on this problem throughout the year, so I'm now worried about it now. I do not dread having to go into Namely to update or enter something. I do not dread doing payroll, because if I have to fix something in an employee's profile, deductions, taxes, etc... it's only a click away, and then I can get right back to completing payroll. It's very easy! Namely really does reduce the amount of work HR has to do: 1) by allowing employees (active or termed) access to their W2's and/or changing their address 2) supervisors requesting Raises and Promotions now go through Namely and not a silly group email train 3) I said it earlier, but having Namely take care of Open Enrollment/Insurance deductions so no manual entry needed. I hope you can see that Namely is not your typical Payroll/HRIS software, but has personality, ease of use, and quality customer service!
The ease of use, customizable reports in format pdf or Excel, and it even looks appealing to work in.
I have to manually input PTO for new hires, or when someone moves to next tier of years of service. The numerous email alerts you get for any employee change request (ie: address; title change; Raise, etc...) gets annoying, yet to confirm that I sent off the payroll submission, I don't receive any.
We are trying to minimize paper clutter and store information digitally which is one of the reasons why we chose Namely. On-boarding process is much more automated as you can upload all required documents into a template and have new employees complete them using e-signature. Performance Management feature makes it very easy to keep track of everyone's progress and manage from the administrative side. Benefits Open Enrollment is now automated and employees will be accountable for making changes or selecting new coverage.
ser friendly. Easy to navigate through the website and very easy to run custom reports in the HRIS side. We are also utilizing their on-boarding, performance management and benefits enrollment features to save the company time as well as to reduce paperwork.
Biggest concern is that the Payroll module is as robust as Namely claims it to be. The report writer is limited and there are manual double entries that you need to do to if you are tracking PTO as well as other information using their HRIS module. We ended up purchasing their Namely Time module because the web-clock and PTO Tracking in their HRIS module is very limited; the web-clock is unable to round worked hours as we track employee hours worked in 15 minute increments and PTO Tracking was not accruing the correct amount of sick and vacation balance for the employees which caused us to manually track PTO for 6 months on a spreadsheet. Even with the Namely Time module, it does not fully integrate with Namely Payroll, therefore, all accrued vacation and sick balances does not feed over and we are not able to show the accrued balances on employees pay-stubs which is required by law in California. We have NOT been in compliance for over 10 MONTHS .
We signed up for Namely in the Fall of 2014. We started with the HRIS and benefits for just flex spending. Being in HR, it was wonderful to be able to customize Namely's platform to include the data that we wanted to track and provide. For employees, it was a game changer because they now had access to information they had never had before (such as a clear salary and bonus history). In January 2015 we launched payroll with two of our smaller entities. Employees found Namely easy to log into and the paystubs were clear and easy to read. In the Fall of 2015 we added all of our benefits into Namely and did our full open enrollment. It was amazing for both employees and HR. HR loved that there was no paper to track and it was easy to see where everyone was in regard to the open enrollment process. Employees appreciated being able to log in from anywhere and how easy the system was to navigate. We also started using the Onboarding feature and it has saved employees and HR so much time. Now, employees are able to fill out all of their new hire and benefits information before their start date. We've seen the turnaround time decrease dramatically! All around, Namely has been extremely helpful for employees, HR, and payroll. And, if anyone asked, I would absolutely recommend Namely!
I love how customizable Namely is.
They haven't rolled it out yet but, I'm excited to be able to report on any and every field in Namely in one report and I'm hopeful that we'll be able to do document signing for current employees one day.
A couple of years ago I sat in my office after getting off the phone with our previous HR software support team. I was angry at the 72 hour turn around time and then it hit me. I don't have to put up with this. I began my journey to find a replacement HR/Payroll platform. I didn't want to be held back by so-called "turn around time" ever again. Demo after demo I battled through all the fluff of the so called superb platforms on the market, then I threw on the brakes. I stumbled on this company called Namely that looked familiar to social media that I frequent. It looked so simple, could this be the one? I signed up for the demo prepared to be disappointed by a flashy sight with no power behind it and awful customer service, but then it happened. I found the ONE. So simple, yet very powerful and the customer service was off the chart (from another planet). We took a leap and implemented Namely's HR and Payroll platform. I dreaded to hear employee feedback and was terrified to reach out to customer support. Employee feedback started to roll in, what? they actually love it and it's easy to use. I never dreamed I would receive so much positive feedback from employees, but I did and still do. Then came the day I had to contact customer support. I was blown away by the quick and courteous support I received. I was in awe. This is exactly what I was looking for. I couldn't believe it. An HR platform that employees love, HR and Payroll managers love to use, and quick and courteous support. Namely will allow us to grow To Infinity and Beyond! We love Namely!
Employees and Managers love the look, feel and ease of use. The platform is very customize able and the reporting is very powerful. From on-boarding to termination, Namely has what it takes to get the job done. Their open API is a huge plus allowing integration with almost any vendor.
The calendar could be more powerful and the file storage could use a makeover, but you can't lose with this platform. They are continuously listening to users and making improvements.
From the beginning, Namely has been fast, easy, yet very powerful. This platform looks and feels like social media sites, but in the background (or under the hood) is very powerful technology that allows both employers and employees simplify their work life. For the employer there are very powerful reporting and communication tools. The benefit management, on boarding, and performance reviews are a breeze. Throw in payroll and you have an unstoppable platform that knocks out the competition. The employee enjoys the ease of being up to date with company announcements. The calendar is excellent and allows managers to make sure coverage is where it is needed at the click of the mouse. Namely eliminates all the headaches of paperwork with their benefit management and benefit partners. Namely's customer service is light-years ahead of the competition. If you haven't done it yet DEMO Namely. Your life will be changed forever!
I love all the integration between their HR and Payroll platforms. Namely is truly a one stop shop when it comes to an all around HR/Payroll platform.
It's hard to say anything negative about the platform. It was up and running and ready to go from the start. The customer service has been excellent. There have been mostly positive experiences so far.
Namely has been a great decision for our company that wanted to house Payroll, Benefits and HRIS under one roof. We selected them due to the ease of use of the platform for the site administrators as well as our employees and felt they would be able to meet the needs of our growing company. The service that Namely's staff has provided is great. If evaluating vendors for another company, I would choose to select and implement Namely again.
The platform is very easy for employees and site admins to navigate. It's intuitive. It promotes self-service so employees can update their personal information, with an easy click they can request and their manager can approve PTO, they can easy view important company information (employee handbook, their w2, summary plan descriptions, etc). Once set up, onboarding new hires is super easy and quick and done within the Namely system. The mobile app is easy to use. We love that our distributed workforce can view their co-workers birthdays and work anniversaries and we can disseminate info via the facebook like newsfeed. It helps everyone feel more connected even though they are spread out around the country.
They are still working to auto-sync some remaining fields from the HRIS to payroll side of the platform (like EEOC/Job Category and Ethnicity info) for easy EEO-1 reporting.
We found Namely after scouring the market for a solution that was simple, connected, available 24/7, and offered one attractive place for us to do People work the way we want to do it. We found Namely and have been pleasantly surprised at every stage. First, we added the HR solution. We jumped at the chance to try the Onboarding and eSignature features. We have just decided to implement Payroll and Benefits.
We love the Namely team! They are by far the most responsive and helpful people we work with. The online HELP tool means we get answers quickly.
Features get updated regularly and Namely really listens to we users when we ask for new features / changes to the software.
I love Backstage Pass where I can connect with other Namely users and get tips.
We use Namely for so many thing that used to require separate and manual solutions (org charts, employee photos, performance reviews, multi-tiered goals, news feed, calendar, etc.).
There is a bit of a learning curve for employees who expect things to be complex and cumbersome based on past experience with ADP and other vendors. When they see how simple Namely is, they are shocked. It's fun to see their lightbulb moments and hear "that's all I had to do?".
One stop solution. Web-based. Simple and clean design.
Wish we had a little more control over naming some of the tabs and folders.
We transferred HRIS from Zenefits to Namely and we couldn't be happier. From the beginning, the implementation managers were concise, responsive and thorough in setting expectations, providing a clear roadmap and answering all questions. Our Account Manager has exceeded all expectations with his detailed knowledge of all of Namely's products, acute attention to detail, responsiveness and awesome personality.
Namely's product fits our company of 84 (we were 54 when we made the transition). Their on-boarding feature is so customizable and user friendly, we were able to consolidate our on-boarding process and automate a lot of moving pieces. We have launched performance reviews and employee engagement surveys using the performance tools and are big fans of the process and capabilities. Namely's performance tool has the capability of pulling established goals into each performance review which makes it extremely easy to track performance and goal attainment.
The reporting feature is awesome because we can go in and run any type of report we need to where as in Zenefits, not all of the data was readily available to run a self report, it was funneled through the account manager.
We use a variety of Namely's products but we are most impressed with the level of communication Namely provides. From our Account Manager to Namely's Product team, the communication is constant. It is obvious the internal communication within Namely is very positive and fluent - our Account Manager asks for feedback on features and it is clear the feedback is relayed to the Product and Eng teams.
Overall, we made the right decision to transition and are extremely happy with this service/product.
Namely is simple and easy to use, it requires a few improvements that seem to be coming soon. It still has some glitches that need an urgent fix, but with the few conversations I've had with the Customer Support team, I can tell that Namely will greatly improve in future versions.
It is a straightforward and easy to use software, the user interface is the simplest one in the market of HR Management tools. It is a good example of the Integration between Payroll and HR Systems, and might be useful in the Linkbuilding bussiness with a few enhancements and addons.
The Customer Service is great and the people involved are very kind and competent.
The customization of the processes is not easy to implement, and tends to be tiresome, and in many cases it slows down the navigation.
It is currently lacking a proper auto-sync feature.
It does not have the E-signature feature for current employees.
The performance management module has a complicated nature.
There could be a better integration between the HR and the Payroll modules. As I explained in the Pros, it is easy to use but it could be highly improved in terms of pragmatic functionalities over the user friendly interface.
They took on our benefits brokerage services in the middle of a renewal season when we were struggling with an unreliable broker we've had for years. They came in and negotiated down rates for us, set up new plans, working with our insurance carriers and got us everything ready in time for open enrollment. Unbelievable effort - Namely hires outstanding talent and their benefits team works wonders!
Aside from having every tool an HR/Payroll dept needs integrated and working together, the best part about Namely is their customer service. Each client has an individual client partner instead of an 800 number and a case ID. That's made all the difference - instead of going thru prompts and re-describing the problem to a different CSR each time you call in, your partner knows you and your company and always responds quickly. Outstanding customer focus!
Nothing, they're exactly what we were looking for and more. If I were looking for a new system, I would implement Namely again.
*Great way to integrate an HRIS system and payroll on one platform.
*Simple and easy interface for users. Very similar to Facebook in design and functionality.
*Lots of great workflows to utilize to eliminate pen and paper documents.
*Namely did fully refund us our money after our implementation was handled very poorly.
Phew, my boss and I had problems with our Namely implementation from the beginning. It seems that the company was undergoing a lot of turnover and restructuring during our implementation, and we felt it. There would be weeks when we would hear no communication from our lead implementation specialist. My boss thought he had quit or had been let go and had to write a strongly worded email before we got a response back. Our Namely benefits specialist then made an error with an algorithm she was using to calculate benefits costs during our open enrollment in November. If hadn't caught the error, our company would have lost thousands of dollars. We have had numerous issues with payroll since open enrollment and have cycled through several specialists since. Last week, my boss and I decided we have had enough and are moving to another HRIS system.
We love Namely for our HR, benefit and payroll administration. And our employees enjoy the social feed area as well. The site is flexible, easy to use and we get wonderful support from our Namely team!
I mostly love being able to have HR, benefits and payroll information all in one spot! Of course Namely is not the only program which can handle these processes, but I do find Namely very flexible and capable of handling all our needs.
We may be unique, but we do value anonymity in our review process. I do wish the review program settings could be set at the company level so that all managers could initiate the process in the same manner. without my needing to ensure it is handled in the same way each time. I've communicated our need and I'm sure Namely is assessing to see if this is something other companies could use as well.
Checking in after a full year of using Namely and still extremely happy with their solution and service team. My account manager Jonathan Velez is simply put, AWESOME! It's obvious that others there are seeing the same level of satisfaction with Namely, but I can also vouch that after one year in, the service remains amazing. Keep it up Namely!
My favorite feature of Namely is easily the design and functionality. The "social-media...esque" feel of Namely makes it very easy to use, and our people (who are primarily Millennials) engage with it. We use several different applications on a daily basis, so having yet another tech tool for HR meant that we wanted to make it as friendly and accessible as possible for our team.
Companies spend so much on technology that never gets used, and Namely combats this perfectly with its smooth UI/UX. Finally, it's also very powerful, i.e., meaning that it doesn't lose functionality nor reporting capabilities due to it's ease of use. Namely to HR is akin to Tesla to Automotive!
Our company has grown substantially in the last year, and we wanted to set up a solid HRIS foundation to support future growth. Namely has allowed us to keep all HR data centralized and secure, while also automating our performance review cycle. Namely truly supports my role as an HR Department of ONE! So I might be pretty biased ;)
Namely provides an easy-to-use platform for HRIS that increases engagement for users. They totally understand what I believe many people feel is frustrating about enterprise-level HRIS/HRM systems, and completely combat those aspects.
Namely balances the soft and beautiful UI with very robust and powerful reporting and functionality. If you need to run any report, you can customize to extreme levels of detail.
Namely integrates all tactical HR processes in one platform! They have a solid payroll bureau, benefits admin, and a performance management tool that allows features and benefits which are typically only found in stand-alone solutions.
Finally, Namely has insanely great customer service! A very Zappos-esque approach to service delivery, all the way from initial pre-sales to implementation, to daily use and maintenance.
The clean and easy-to-use interface helps me in onboarding, payroll, etc. and reduces the need to always work through software with employees (plus, there are training resources for basic tasks). The payroll module is straight-forward and easy to use - I spend minimal time running payroll, and if there is an issue, Namely is quick to respond. The customer service I've received has been top notch - we have one point of contact for HR/payroll and they help get answers when needed. We also use their benefits which helps simplify things as well (and great customer service there too!).
No major complaints - sometimes there are very (very) specific features we're interested in - there's often work-arounds or it is on the list of potential adds. The performance management module is very customizable and is included - but still could use a little work to be on par with stand-alone performance management products (but is still an excellent product!).
Overall, it's a great HRIS, and a great company. Namely is constantly updating the system and releasing new features. The support team is top notch and is always happy to help in anyway they can. Namely may be missing some features or some may need to be updated, but the interfaces and the support plus the fact that they are dedicated to releasing features that are requested really make it a top HRIS system.
Easy to use for Employees, Managers, and Admins. The interfaces are elegant, clean, and very intuitive. The ability to automate tasks or delegate tasks that used to be a burden has freed up time for Managers and HR admins. Having everything all in one creates an easy experience for our employees. The ability to use the Open API allowed us to automate our employee data flow out to different parts of the company and keep our systems all in sync.
Missing some features you might get from an older HRIS, Payroll, or Benefit system. While the time feature allows a lot of customization, it can be burdensome to use and navigate.
Namely has been instrumental in taking our HR department to an elevated level in managing data, engaging our employees, and taking us from a purely paper process for conducting employee performance reviews to an entirely automated system. The best part about this platform is the fact that it combines Performance Reviews, PTO Management, Payroll, Benefits, all into one system that works seamlessly with each other.
I love that Namely always takes client suggestions, I have experience them making many changes and developments based on client feed back. It's awesome to know your ideas are used to help improve the product!
The customer service for Namely is incomparable, we know if we have any issue or questions would we have a direct line of contact with our account manager who always helps us solve this problem. He is an asset to me as we implement different Namely modules and I have never been to find a question that he was not able to answer. I have worked with companies who hand you off to any available account manager not the case with Namely, it's so comforting to always talk to an advocate who you trust.
One minor improvement I would like is In the Company Organizational chart, It would be more convenient to have the people tiles move by dragging clicking. Currently the employees have to be set by associating to who they directly report to which is important, but it also would be nice to quickly move employees if they were to change a position or if you wanted to put your Organizational chart in a particular sequence. The reporting could be developed more, I would like to see improvements on the functionality on how reports are built.
Our company has been using Namely for a little over a year now, and we've been very satisfied with our experience so far. Their customer service is practically unparalleled, they go above and beyond to help guide us in our usage, and interacting with their employees has been uniformly great. The system itself is robust, we are able to quickly pull many different reports with ease, run complex annual performance reviews, track our time off and much more with no hiccups. What helped us to make our decision to choose Namely was how simple it was for our employees to use it, it's a modern design and if you can navigate Facebook, you can certainly navigate Namely. I definitely recommend Namely to any small to medium business, it's been a wonderful experience!
Easy to use, easy to navigate
The compensation portion could be a bit more robust in terms of tracking changes to salaries after reviews.
Namely is fairly intuitive. Most employees have not needed much in the way of training or tutorials and they like the eases of use and the user interface. It can be customized fairly well and the team and account reps are always available to help. I also love how it integrates so many HR functions under one roof and all are done well.
One minor drawbacks on time off reports is you cannot run a report to see vacation balances as of a certain day in the past (or future) - it is only current. Also, navigating is a bit clunkier than I'd like - there are no dynamic searches and you cannot jump from a Teams page for one employee to a Teams page for another employee with one click.
I work for a nonprofit organization with more than 60 employees in over 20 states (we're a remote workforce), and we began using Namely after leaving a different software in the summer of 2016. I struggled to decide between a three and four-star review. For now, I'm going with a three, but I reserve the right to revise upward or downward in future weeks and months.
Our sales and introductory phase with Namely was excellent. We learned a lot about the product and Namely's offerings, and, obviously, our organization was sold. As I've seen noted in some other reviews, there were problems with our implementation. Our payroll was set up incorrectly, even though Namely had payroll registers to model on, and that error resulted in the underpayment of taxes. To Namely's credit, they put a lot of work in to correct the issue and file amendments, but it was disappointing that poor implementation resulted in something like that. We've also had spotty responsiveness and support, but that has improved as the kinks have gotten worked out (which is somewhat backward to what you, as a customer, might want).
Outside of the implementation and responsiveness, we love the platform. I love that we have so much control over payroll (that wasn't the case with other software), and the HRIS side of things is much more sleek, streamlined, and easy to understand.
In summary, I would say our relationship and experience is improving over time, but there's still some damaged trust and suspiciousness after the rocky implementation.
Customizable; modern; streamlined
Ad hoc (sometimes it feels like new features or functionality is tacked on); inconsistent (sometimes, the product doesn't work as described)
As an HRIS Namely is as good as it gets. After using many other platforms in the past, I can say that Namely provides an easy to use platform that works out of the box but offers a great deal of customization to fit your workflows. They are constantly releasing new features and improvements that are visible and useful with a support staff that is always ready to help.
Having HRIS, Payroll and Benefits in one place and dedicated client rep and dedicated benefits rep is definetely hard to beat.
Integration between payroll and HRIS is a work in progress that still needs work. I am confident they will continue to improve it moving forward.
Namely provides a software package that covers the essential needs of any HR department, including HRIS, payroll and benefits administration. HRIS is easy to use and logical from both an administrator and self-service perspective. Payroll is quick to run and has one of the fastest processing times I've seen. Benefits just work. Lots of options to meet your needs from the benefits side with great transparency for employees to understand the total cost of benefits provided to them.
It's important to realize that Namely is a newer entrant to the HR software arena. You will not find the level of complexity and advanced options available through some of the larger legacy systems out there, but there is no software bloat in the Namely system either. The company is continually enhancing their products and provides updates on their software roadmap up to 18 months out, which I have never seen an HR software company do before. This level of transparency really helps to build confidence that this is a company that is open to feedback and acts quickly to ensure they are providing their clients with the best system out there.
Ease of use and modern platform that is easily recognizable for employees and managers.
There needs to be more integration between the different modules (HR & Payroll), but this is something that is on their roadmap. I'm already seeing improvements after being in the software for a couple of months.
Clean look & easy to use (for admins & employees).
Truly an all in one platform that makes HR's life much easier & more organized.
My favorite features are: payroll (it's a breeze), onboarding (drastically improved new hire experience & internal document storage), benefits administration (easy to use for admin & employees).
Constantly rolling out new products based on customer feedback!
Amazing and kind support team that is always available by phone and email for questions!
Like any HRIS, it takes time and a dedicated HR individual or team to get it up and running because it's so customizable. The pay off is well worth it though!
To have a one-stop location for PTO, performance management, payroll, onboarding, birthdays and anniversaries, salaries, and reporting makes our lives much easier .
There are so many HRIS and payroll products on the market, that it was great to find one that did both really well several years ago. And there have been numerous improvements since-an onboarding feature, updated performance management, the API is more user friendly, and there are API connections with several other softwares we use.
There are some intuitive changes that are happening in the product, such as improving the the reporting functions, title changes, and salary increase sections.
Hi, we've been using Namely for the past year and it's been fun implementing the system and building out our new processes within the system. There have been a couple of challenges, but I think it's because the company is still growing. I believe they are aware of the issues and are trying their best to fix them. I like that they seem to be transparent, they continuously keep us clients informed about releases and updates. They know that they must get payroll running smoothly (which is where we have the most issues). Payroll still needs work but it's not bad or a deal breaker. I'm confident that they will make payroll better within the next couple of months.
Allows us to have a paperless on boarding! The team/org. charts, reporting, time off management and performance platform.
Payroll needs more work.