Avis clients sur Recurly

While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.

No major cons I can think of. We're trying to integrate GoCardless and it's been a little clunky, but I don't think that's at the fault of Recurly.

Besides integrating well with our existing tools. We are fond of Recurly because we can accommodate a wider reach of customers beyond month-to-month plans. The subscriptions can be customized the way we like it (think annual plans, prepaid plans, every other month, every three month-type of billing.)

The invoicing feature allows our sales team to close deals without asking for upfront credit card information. Once accounts have been set up, we can always provide a specific link so customers can pay by themselves reducing the amount of people seeing their cards thus building trust.

When processing a refund, it generates another invoice with a different invoice number. I think it would be better if the actual invoice will be updated to say "fully refunded/partially refunded" instead of creating another one.

For security reasons, the software times out over a period of inactivity. When 2-step verification is enabled, it will always ask for it when you re-login...just a minor annoyance.

decent interface. good integration functionality although this breaks every so often.

Customer service was disappointing at best. Charged us thousands of dollars for collecting on a single bill.
We flagged this to them multiple times but got passed around 5 different customer support people and eventually told us that they wouldn't entertain our request. We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way.

It's incredibly easy to use once you know how! In essence, getting all the information I need only requires one or two clicks on my part. It's also a huge plus that the records are time and date stamped because it makes it simpler for me to search up the data I need to access for payments and billing concerns.

Recurly's need for us to generate new passwords every sometime is the one thing I really dislike about it. The rest is flawless.

What I like the most about Recurly is the versatility, I have many options to send customized discounts, codes, create plans, edit renewals dates, process manual payments, send invoices, set up alerts, customize invoices and provide credits.

If I can say anything that I don't like is that sometimes a pop-up comes up for support and gets in the way of me working when I'm not looking to contact support. I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying.

I particularly liked the transaction feature, where you can check the status and errors of the card on file or before it gets saved in the system. It gives you precise information about the error you are encountering and a suggested solution. Also, it has a lot of other features like the card update tab, activities, and the list of orders/invoices.

What I like least is the automatic log-out feature if you're idled for more than 15 minutes, the software's security system. It's not a big deal but it gets inconvenient sometimes.

Recurly is simple to use and configure. As a support representative, it is easy to review customer billing information, subscription(s), and coupons or discounts as well as make changes as needed. I like that there are hosted account and billing management pages that can be provided to allow a customer to update their information without having to login.

As a non-admin user, I am restricted to some of the data I need to support my customers such as the ability to view add-on products and reports detailing which products were sold and to whom. Perhaps this is merely a configuration my company has decided to enact versus default access based on user type.

It’s a user friendly tool, and it is very easy to navigate. Recurly has saved me many times especially in locating our member’s invoices and charges where I am no longer ask for help with our team leads beacuse the information provided are clear and concise.

There were times that we experienced delays when processing a refunds and it was not reflecting real time.

That everything from creating an invoice to processing payments and refunds are within a few clicks away.

That we needed to keep updating password from time to time. It just doesn't make a lot of sense. For security, yes. Not a lot for user convenience.

Recurly makes it easy for us to manage subscriptions and manage billing. There is absolutely no complication involved.

Setting up Recurly needs little technical assistance without which it becomes little difficult. However this is a great platform

I love the flexibility in setting up subscriptions: future start, bill forward, automatic, % or $ discounts. Recurly makes it easy and does exception handling well.

Slow to roll out new features. Sometimes you set up multiple subscriptions to fire out at the same time, but they will send separately. For some reason Recurly only let's you choose the HOUR (in UTC) that a subscription occurs at, but Recurly sometimes changes the MINUTE. Very frustrating as an admin to manage that somewhat confusing anomaly.

Definitely the churn reduction features and knowing that a team of experts are worrying about the details instead of me

Sometimes I feel that they are focusing too much on enterprise and not on the little guy. Having said that, they still have a kickass set of features for the little guy.

Our billing process is sensitive and we take our client's information privacy very seriously. Recurly offers great settings/configurations to give people access to the information they need and restrict access to what they don't. Our billing process is smoother by far because of Recurly.

We have a lot of exceptions in our billing process and Recurly isn't as good at handling these client-by-client exceptions as we would like.

The software is very easy to use and you have access to numerous reports just with the click of a button.

Their support is also excellent. I have never had an issue that couldn't be resolved in record time.

The dunning feature is absolutely a brilliant tool.

It would be nice if you can refund transactions that are older than 6 months, but at this stage we are only able to refund transactions younger than 6 months.

- Most advanced tool in the space.
- Ability to customize checkouts with reculry.js
- lots of flexibility in ways to use the platform

- Wish the exported reports were betting (can't see how many days left in an ending subscrtiption in export -- so can't follow up with them. Can only see number of remaining occurences but if you offer monthly and annual for example you have to custom segment that information)
- Wish the analytics were better (better insight into plan peformance, churn by plan etc.)
- Better email targeting (currently not able to target endings trials unless the plan has a trial, not if they use a trial coupon -- lots of small issues like this across the platform.)
- The emails sent from recurly servers end up in spam often for our customers.

I liked that the system was solid in it's performance. It simply always worked and we never had complaints from customers on invoices and payments.

It took a long time before they made direct debit available.

Easy to set up, easy for customers to update their billing information and review invoices, and its automatic revenue recoveries.

Would be nice of they could include "usernames" in their data spreadsheet so it's easy for me to navigate and filter. The usernames are available, but apparently is not used for data.

First of all- support. I really like how helpful the guys are, would be lost without them. I don't have a comparison to other programs, but I feel that Recurly covers all (or at least most) of our needs. I really like the design and user-friendly interface.

I wish there would be more customization in terms of reporting. Also, I feel like it is not very intuitive. I'm missing some tooltips that would guide me through the software which such business impact. Alright, there is Help section and FAQ, but it takes a while to find required information.

It is so easy to figure out how to use! Basically I get all piece of information that I want with one or two clicks. It's also transparent for the rest of the team when they have to searching.

I miss some dashboards. Also, I'm not allowed to export the information that I can view on the screen, it's a bit frustrating.

Honestly, Recurly makes managing our subscriptions really easy. We use it every day. Everything from customers billing, taxes to analytics (churn, revenue, etc.).

This isn't really a con, but it takes a bit of time to set everything up, and it can be a bit technical if you're not experienced.. that's to be expected though for a platform like this.

I love their detailed activity log that all users can see. This helps our agents get an idea of the path a customer may have taken and allows everyone to be on the same page.

Recurly has experienced downtime in the past few months and this has affected our customers. Our pricing page has gone down due to their application not working, which has negatively affected business.

It gives you most of the info you need in regards to the payment for 95% of cases I've been working with. Once you get used to the UI, it's actually quite easy to navigate around and quickly grab billing info you need to troubleshoot any problems. Support is professional and helpful.

If you don't have any colleagues using it already, it may take a little longer to get used to since not all of the elements are intuitive. Support sometimes takes a moment to reply and is not necessarily available 24/7.

I like that Recurly keeps it simple and to the point. Time IS money after all, right? It's nice to be able to log in and find what I need quickly through straightforward navigation. An excellent tool.

Not much to complain about so far. We have been happy with our experience thus far.

Ease of use. Recurly enables us to have several Personal and Enterprise subscription models tightly integrated with our payment providers and our own backend systems.

The permissioning system could be a bit more granular. I'd like to restrict my agents a bit more, without hindering their ability to service our customers.

Dunning management, ease of editing, searchability and filters make location various transactions easier.

UI/UX is on point.

Helps docs could be updated. It feels like they’re written for developers, but not always for the daily user.