Peek Pro

4,7 (785)
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Système de réservation optimisé pour les opérateurs touristiques

Note globale

4,7 /5
(785)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,6/5
Support client
4,7/5

94%
des utilisateurs recommandent cette application
Classer par

785 avis

Utilisateur vérifié
Note globale
  • Secteur d'activité : Informatique et sécurité réseau
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Ce logiciel à tous ceux qui cherchent à rationaliser leurs opérations de tournée et de voyage

Publié le 13/05/2023

Avantages

Il est très facile à utiliser et offre une grande flexibilité en matière de personnalisation pour s'adapter aux besoins de mon entreprise. De plus, il fournit une vue d'ensemble claire de toutes les réservations en cours, ce qui me permet de gérer efficacement mes opérations.

Inconvénients

l'inconvénient de ce logiciel est qu'il peut être un peu coûteux pour les petites entreprises. De plus, la configuration initiale peut prendre un certain temps, mais une fois cela fait, le logiciel est très facile à utiliser

jean claude
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Vos Réservations en un clin d'oeil sur Peek Pro.

Publié le 29/11/2022

Peek Pro est pour moi intéressant, bien conçu et pratique. Des améliorations sont attendues au...

Peek Pro est pour moi intéressant, bien conçu et pratique. Des améliorations sont attendues au niveau du support client. 7,5/10.

Avantages

Avec Peek Pro, nos clients ont une vue globale sur les réservations disponibles en ligne. Le logiciel gère à la perfection les locations et expédie des mails aux clients pour confirmation, date et lieu. Ilpermet d'éviter la saturation des demandes (surbooking).

Inconvénients

Les mises à jour et les changements de logiciels impactent le Service client, qui apparaît comme inexpérimenté et lent.

Sinto
Sinto
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A wonderful Tour operator software

Publié le 07/01/2023

Peek is simple to use. They provide excellent customer support, which was very helpful when I was...

Peek is simple to use. They provide excellent customer support, which was very helpful when I was switching from my previous online booking provider.

Avantages

I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to  Wayanad.  We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI.

Inconvénients

Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly.

Lilia
Note globale
  • Secteur d'activité : Événementiel
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Excited to use Peek!

Publié le 21/02/2024

Avantages

I just setup my business with Peek, and the onboarding supper I received from [sensitive content hidden] has been exceptional! Very grateful to work with a responsive company and excited to see how this platform helps us with our booking operations!

Inconvénients

I put in a bunch of feature requests w/ [sensitive content hidden] that I'd love to have reviewed!

Réponse de Peek Travel

Hi Lilia, glad to hear you're pleased with the onboarding received from our account manager. We are delighted to work with you as well.

Wendy
Note globale
  • Secteur d'activité : Pêche
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

NO Customer Service/ Always down!

Publié le 18/03/2024

Dissapointed and it will take alot to get us to remain a customer. I just hope others get to read...

Dissapointed and it will take alot to get us to remain a customer. I just hope others get to read this. But i doubt it because they redirect all negative reviews to make themselves look good.

Avantages

Peek pro used to be amazing. Those days are gone. Customer service is non existent.

Inconvénients

Customer service is absolutely unacceptable. And the lack.of reports and layout of calendar is so far behind other tecnology.

Réponse de Peek Travel

Hi Wendy, we appreciate you bringing these issues to our attention. We're sorry to hear that Peek Pro hasn't met your expectations. Your feedback is crucial in helping us identify areas for improvement. Don't hesitate to get in touch with our support team at support@peek.com, and we'll do our best to address your concerns promptly.

David
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A truly turn-key product!

Publié le 02/12/2023

Avantages

The Peek Pro integration team is outstanding. They set up everything based on our needs and make changes as requested.

Inconvénients

No cons at this time, this is our second business integration of the Peek Pro platform.

Dennis
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Overall Good Product

Publié le 09/03/2024

Avantages

Ease of product setup. Overall functionality of the software.

Inconvénients

Multiple excursions booked across multiple days with only show up on the calendar on the very first day of the booking. It would not show up for the rest of the days which often led to overbooking.

Réponse de Peek Travel

Hi Dennis! Happy to hear you got great results on your first day using our features, our product feed widget is great for that! We can't wait to hear more.

Ronnie
Note globale
  • Secteur d'activité : Photographie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 2.0 /10

Jury Is Still Out

Publié le 12/02/2024

My overall experience is that this product is not very user-friendly and extremely time consuming...

My overall experience is that this product is not very user-friendly and extremely time consuming and laborious to use.

Avantages

I like that you can have variations to your product

Inconvénients

It is very cumbersome to use and the portal is confusing at best.

Melinda
Note globale
  • Secteur d'activité : Services et installations de loisirs
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

My Business is sooo much better because of Peek Pro!

Publié le 12/07/2023

My overall experience has been amazing and super positive. [sensitive content hidden] helped me...

My overall experience has been amazing and super positive. [sensitive content hidden] helped me sign up and on board with Peek Pro. They were professional, detailed, organized and efficient. The times that I had video calls with them were super helpful and informative! I recommend them for their amazing customer service.

Avantages

Sooooo... I really really really needed Peek Pro. I found out about this software about 3 weeks ago and I am in my 3rd summer season of renting paddle boards and kayaks at my local lake. I was having to manually double book customers with my website. It took forever and I often forgot a booking or two during the busy weeks. Opps! That will never happen again with Peek. I am booking more rental than ever and now people are finding where I launch from without having to call me confused!

Inconvénients

There are a few things that I would change because my business is not a traditional one. I run and operate my own business so having set hours is a challenge for me. I wish that I could make changes to my schedule weekly without having to make a whole new season. I would like to be able to add a rental during my non-open times if I want since it is my schedule. I would like to change my equipment available much easier than many clicks. This is me just being detailed! Make some updates, but seriously, my life has changed for the better because of this program. I recommend it for anyone in my field.

Alternatives envisagées 

FareHarbor

Pourquoi choisir Peek Pro 

Peek Pro can double and triple book based on my equipment available and Square's booking system is not that intelligent. :(

Logiciel antérieur 

Weebly

Pourquoi passer à Peek Pro

You all found me. The differences were not big enough to make me want to reach out the the other company. Also, Peek Pro's widgets look way more professional in my opinion.
Mario
Note globale
  • Secteur d'activité : Articles de sport
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Switching from FareHarbor was Easy!

Publié le 04/11/2023

Great experience and we look forward to working with Peek now and into the future.

Great experience and we look forward to working with Peek now and into the future.

Avantages

Them attention to detail by the Peek Pro team was impressive. Every business is different, and for us it was all about rentals. Peek's team took the time to understand our business and gave us plenty of opportunities to provide feedback along the way of our transition from FareHarbor to Peek.

Inconvénients

Every business struggles with major transitions. For Peek that showed up in the login process, where their "old" Peek PRO 6 interface can easily be confused for their "new" Peek PRO 7 interface. They should continue to work on cleaning this up, as issues arise from confusing the two. I'm sure they will.

Luis
Note globale
  • Secteur d'activité : Animation
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Account is blocked and I cannot get reservations on my website

Publié le 16/07/2024

Avantages

booking process is smooth to the customer

Inconvénients

Recently (July 15t, 2024) Peek has updated their Payment system and all users had to register for the new program. I have been trying to register on that for almost 2 weeks and because of a bug, I am not being able to complete this procedure.

Due to that, my account is basically blocked and we are not being able to receive reservations neither we are being able to transfer our funds to our bank account.

We understand changes are necessary but if you are encoutering an issue on your side, you do not harm your clients because of that.

So far, I spoke to several employees from the Customer service, only through chat and email and no one is finding a solution to that. Ridiculous...

Mariam
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Worst Company

Publié le 18/10/2024

The worst in all history. They don’t care about their clients.

The worst in all history. They don’t care about their clients.

Avantages

Nothing at all. They suck and I want my money now

Inconvénients

Peek pro has kept our money. We haven’t been able to get paid for the past month and half and we call everyday. The situation is escalated to people that don’t care and they say our payment is in transit. Well where is it in china because we still haven’t received our money and this is the worst company ever, worst customer satisfaction. I wish I never would have signed up with this company that doesn’t care about their customers. We are here struggling to get over $2k in our account because peek pro can’t get it together. I demand they give us our money or we will be forced to go to the business bureau

Don
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great People To Work With

Publié le 25/01/2024

[sensitive content hidden] were the best.!! Answered all questions
Fixed whatever we felt needed...

[sensitive content hidden] were the best.!! Answered all questions
Fixed whatever we felt needed fixing.
Excellent follow up

Avantages

Customer service was excellent during the set up

Inconvénients

Nothing everything was great don't have any complaints

Randi
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Peek PRO - Bike Shop

Publié le 28/05/2023

Avantages

Peek is very easy to use and the onboarding process was easy and simple!

Inconvénients

I haven't had any issues so far, and I don't foresee much of any in the future.

Katie
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Take a Peek at Peek

Publié le 25/01/2024

Avantages

We had an account with Peek for a few years, but then due to the pandemic, we stopped using them. So when we wanted to resume tours, we did some shopping around, but turns out Peek was still going to be the best option for us. They were super helpful and could even reactivate our old account, so we did not have to start all over.

Inconvénients

Nothing at this time, they were super easy to work with and made everything very easy to relearn.

Neil
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Hard pass here

Publié le 29/11/2023

Really wish i never heard of this company.

Really wish i never heard of this company.

Avantages

The marketing is good bit not good enough

Inconvénients

The payment processing is awful. And they dont seem to care about getting it fixed. I'm current waiting for 2 week on a payment that should have been here already.

Eric
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Peek Pro A+

Publié le 01/03/2024

Avantages

Easy rollout and fantastic training makes this a no brainer.

Inconvénients

Some of the interface can feel a bit vanilla

Alternatives envisagées 

Booqable

Réponse de Peek Travel

Hi Eric, we're genuinely grateful for your positive review of Peek Pro. We'd suggest visiting the helpdesk often, our support team is constantly providing training so you can get the best out of Peek Pro.

Cameron
Note globale
  • Secteur d'activité : Services et installations de loisirs
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great platform!

Publié le 09/02/2024

Avantages

I have a unique business model and it was really helpful to have the team help me discuss how Peek can meet my needs. They were very knowledgeable and helpful. I appreciate the multiple checkins... it was a clearly thought out onboarding process.

Inconvénients

The user interface (from an admin perspective) is a little clunky. I am still familiarizing myself with certain parts. For example, it took me forever to figure out how to change my company logo after I got a new one.... and if you asked me today, I wouldn't be able to tell you how I did it. Little confusing, but not too bad.

Wojciech
Note globale
  • Secteur d'activité : Services et installations de loisirs
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Expected more for the price.

Publié le 24/05/2023

Once we had the system running the support become a bit vague. The feature we asked for (managing...

Once we had the system running the support become a bit vague. The feature we asked for (managing battery life of our bikes), and been promised, never really worked.At some point their system crashed, causing us a real havoc and we decided to change our booking system.

Avantages

Easy to implement. Clear, transparent payments managing.

Inconvénients

Complicated online waivers. Customers struggled to understand the system.

Dineya
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best booking software

Publié le 12/11/2023

Avantages

The help desk is always there for you, they are knowledgeable 5 stars

Inconvénients

There is no cons that I can think about

James
Note globale
  • Secteur d'activité : Services et installations de loisirs
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent product!!

Publié le 21/06/2023

Only having used it for one weekend, it remains to be seen but so far yes.

Only having used it for one weekend, it remains to be seen but so far yes.

Avantages

The streamlined efficiency and the fact that the employees can be on the same page is amazing.

Inconvénients

Widgets are a complex process to me. Not being trained in computers, luckily I had [sensitive content hidden] to set it up for me.

Michelle
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Awesome software

Publié le 18/08/2023

Amazing

Amazing

Avantages

User friendly . [sensitive content hidden] was a great instructor .

Inconvénients

None it is a great software . Looking forward to using it .

Kristen
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Ghost Tours

Publié le 17/08/2023

This has been a positive experience. We are very pleased with the software and services offered.

This has been a positive experience. We are very pleased with the software and services offered.

Avantages

It is excellent because we have outstanding support from [sensitive content hidden]
to guide us and help us understand the software.

Inconvénients

So far, we have not had any negative experiences with using the software.

Robbie
Note globale
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great software

Publié le 20/09/2023

So far its been great

So far its been great

Avantages

Option to have two boat rentals at one location

Inconvénients

The app is not very good, lacks in features compared to desktop

Alan
Note globale
  • Secteur d'activité : Sports
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Just went live

Publié le 10/07/2023

Good so far

Good so far

Avantages

Specific to my Kayak Training and Rental Business

Inconvénients

Needs to be handle multiple days event without user intervention.