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4.8/5 (81 avis)Avantages
the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses
Inconvénients
sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots
Thank you for your review!
We launched updated version of our mobile apps recently with several bug fixes of push notifications. I can definitely recommend to update to the latest version, where everything should run smoothly.
If you run into any issues with push notifications on mobile, let us know at support@smartsupp.com.
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Very glad to have it installed on my websites I think it’s a must have tool for every on line business.
Avantages
I own 3 online businesses and can’t stress how important it is to be able answer critical customer questions. Sometimes or even I would say very often it means sale or no sale. Great tool with great features, my favorite is visitor video recording that helps me improve my website even more.
Inconvénients
It will be awesome if we could have a google translator built in that would allow us to talk to customers in different languages on same screen.
Hello, Sebastien,
many thanks for your feedback! We are really pleased we can help you with all of your businesses.
Interesting idea with the translation plugin we'll definetely think about it. But right now we give the highest priority to the new mobile app and chat box redesign.
Best regards,
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers.
Avantages
Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline.
Inconvénients
Honestly, not a thing. It's one of those solutions that just blows away your expectations.
thank you for your review Renee!
We are happy to see that you are satisfied with Smartsupp.
All the best,
Smartsupp team
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Avantages
Is a great chat feature to speak with customers in real-time that visit our website. There have been 0 glitches or delays which is the main reason we searched for a new chat service and SmartSupp checks all the boxes. User-friendly, provides alerts of when a customer initiates a chat, desktop notifications as well and ability to save chats and history, setup is super straightforward and easy. Overall, we highly recommend SmartSupp, so glad we found them.
Inconvénients
No cons at all, SmartSupp is awesome and offers great features.
Thank you, Sophia!
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
I have tried a few different platforms that only offer a fraction of what Smartsupp does and this is by far the best out there. Highly recommend all the features that are easy to use and manage and monitor. As someone who is relatively new to this internet world Smartsupp is also excellent value for money incorporating many functions that some outfits charge for just one aspect. Highly recommend :)
Avantages
Live access to current visitors of website, video recordings of visitors and their movements, live chat and email, also see which countries they are from, where they came from i.e. source, etc
Inconvénients
Would prefer payment methods to be automatic
Thank you for your review!
I can now happily say we support automatic renewal when you pay by credit card or Paypal.
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times.
The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time.
We'll be using SmartSupp for the foreseeable future!
Avantages
Easy To Use
Easy To Setup
Great Support
Fantastic Additional Features
Smart Customisation
Inconvénients
Nothing - everything seems to tick the right boxes.
Hello Michael, thank you for being our valued customer.
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Smartsupp allows visitors to ask questions easily and I receive notification immediately, which increase client/business engagement.
Avantages
The best feature of Smartsupp is the ease of use and placing it on my webpage.
Inconvénients
I wish Smartsupp had more features, such as allowing to place logo.
Thank you for your review! You can add your own logo to the chat box in the Standard package.
Have a nice day.
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
The history info it saves is very valuable
Avantages
It was super simple to launch. I love that you can save who the customer is, so the next time you know who they are. Also the recording info provided gives you more insight to customer habits and more important experience.
Inconvénients
So I have this on my phone as well, i did not realize it defaults to as available, making it seem as if someone was available for a chat at all times of day and night.
Thank you for your review!
You can switch to offline or logout from the app when you don't want to be seen online on your site. We launched updated version of our app recently with several bug fixes. I can definitely recommend to update to the latest version.
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
I love to be in contact with my clients, but when is not possible is really handy to have the video recording and see what customers are looking for and therefore improve the service.
Avantages
Easy to set, easy to follow , therefore manageable
Inconvénients
There is always space for improvements, but I cannot say what
Hi Luigi,
thank you, we are really pleased we can help you with your business.
If you like visitor recordings, give a try to our second product - Smartlook. Based on detailed analytics it can help you more with improving your website.
Have a nice day!
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Smartsupp was easy to install and gives us direct contact with potential customers.
Support extends to our mobile phones allowing direct communication between us and students.
Smartsupp allows a small group of professionals to manage a large number of online students.
Avantages
1. Instant notice when someone visits our site
2. Direct Communication with our customers
3. Recording of site visits to understand usage
Inconvénients
Nothing that I could think of. Smartsupp just works.
Thanks, Don! Really appreciate your review.
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
I am using Smartsupp on my website and it helping me to get a more customers. I am totally happy with using Smartsupp.
Avantages
I really like the simplicity of the Smartsupp. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.
Inconvénients
I think the price is too high for our market (czech and slovak) but if my client wants a high quality, i am definitely recommending smartsupp.
Hi Viliam,
really appreciate your great review! We are glad to help with your business.
We believe the market price is fair even for cz/sk customers.
Have a nice day.
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Avantages
It is so easy to install and to use, I use it since 2016.
Inconvénients
This could have a more affordable cost, since the payment is monthly.
Thank you very much for your review. We provide 20 % discount when you pay yearly.
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Prefer smartsupp
Avantages
its very handy that u can reply every message from customers in everywhere through by app . important to make this quickly
Inconvénients
Nice specs that record visitors page activities
Thank you, Sedat!
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Avantages
Software very easy to use and integrate into
own website. Support for site visitors is useful and pleasant.
Inconvénients
I have nothing to write. it's all really easy
Hello Giuseppe,
appreciate your positive feedback. Thank you!
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Avantages
I like it offers a broad functionality list and i will test it to see if it fits my needs for my website design business. I like that you have an affiliate partners strategy.
Inconvénients
I would like to have the functionality of sending files. That would be a market changer.
Hi Konstantinos! Thank you for your kind words! You were attended by Lili, we will pass your feedback over to her!
For fileshare, try to use Dropbox or LightShot, for now we do not plan to implement our own fileshare feature, we prefer to use tools that are already available and working perfectly ;)
Your Smartsupp Team
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
I can recommend smartsapp for everyone who want to improve customer service. Improving customers service quality can help increase sales volume. SmartsUpp is example of A++ customer service, help me to solve my problem in few minutes. Statlook.com recommends SmartsUpp .
Avantages
- very functional free version
Inconvénients
- have not found any
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
The best way to review an app, is to try this one. And i pass more than a year using everyday the Smartsupp tools for Live Chat. Now i can say is for me the easier and best way to make live chat on a website (chat writing) and have tools of analytic usefull for ecommerce and other websites. The last updates help very much this application to be more usefull. The configuration is easy, during the day, the technical service is available by chat for the companies who use the tool if they have questions and the tool is light to dont lose speed on page load. In two words : Great App.
Avantages
- Easy to use
- Many tools
- Great support
Inconvénients
- Need only more people to use it
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Avantages
- free version available forever
- user friendly dashboard
- mobile app
- works great on multi-language website
- info about customer while chatting
Inconvénients
- graphic design of the chatbox is quite old
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Excellent. I got the good success rate in my seasonal business with Smartsupp. my team quickly responded to the customer queries. Increased my sales orders, Decreased bounce rate & created trust for my customers on my business with Smartsupp.
Thanks Smartsupp for everything.
Avantages
Free version with unlimited agents & unlimited chat conversations.
Simple setup process.
Easy to use.
Best in the market.
Video recordings.
Inconvénients
The website speed might effect a little(not much) when we are enable the video recordings. Sorry if i am wrong.
Thank you for your review. We are happy to hear you like Smartsupp!
Vladimir Sandera,
cofounder
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Yeah. I have proved hundreds of plugins for Wordpress and modules for Prestahop and I think that is one of the most interesting of all.
Avantages
Useful and easy
Inconvénients
Nothing
Thank you very much
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Avantages
Easy to handle. Simply perfect. And one of your support collague - Lili - always help me quickly, and very helpful person. She is totally helpful and perfect for customer support issues.
Inconvénients
I have not experienced negative things till not during using this software. I hope this experience will not change :)
Dear Zsolt!
Thank you for your kind words! We are happy that you like our product and we will forward your review to Lili, it will certainly make her happy!
Have a great day!
Your Smartsupp Team
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Avantages
Very easy to setup and get going. Free moules are nice for eCommerce platforms.
Even at free plan you can cusotomize the chat window, logo, colour etc.
Inconvénients
I miss automated phrases at customer chats, nothing more. I´ve used other chat apps this one is my favorite.
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Smartsupp is free software with many features and easy to use but the chatbox design not elegant compare with the other live chat and also auto message is not free
Avantages
free with many features, easy to use, very helpful
Inconvénients
chatbox design looks very old, not much font choices, auto-message only for paid
Hello Enrico,
thank you for your opinion! New chat box design should be released in few months.
And you are right, some functions like automatic messages are available for paid users only.
Thanks!
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
We have installed SmartSupp on several websites for our clients and all of them could use it without any training. And the pricing is very pleasant an even our smallest customers could afford it.
Avantages
Super easy to install and use
Vvisitor recording - of course
Inconvénients
I'll write as soon as I'll find some
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
Reliable, easy to use, exactly fullfill all our needs of what would we except from chat app. Reasonable pricing for good features. We used few others and decided to stick to smartsupp.
Avantages
Reliable
Video recordings
Easy to use
Inconvénients
Lacks a feature to reply to missed chats within their app
Discussion en direct gratuite avec enregistrement des visiteurs et nombre illimité d'agents.
get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos