Avis clients sur FuseDesk

FuseDesk

Help Desk, Messaging & Ticketing Add-On for Keap/Infusionoft

4/5 (4 avis)
Utilisateur vérifié
Traduire avec Google Translate

Great Infusionsoft add-on for customer service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/10/2018
Provenance de l'avis : Capterra

Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within Infusionsoft. Fusedesk has simplified the way we respond to customer support requests.

Avantages

I love it that you can have a central support email for customer service and the cases can be easily divided up among several staff members.

Inconvénients

If the customer is marked as unsubscribed in Infusionsoft, you cannot respond to their support request via Fusedesk. This is likely nothing Fusedesk can do about, but it nevertheless can be a pain.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Kirsten T.
Traduire avec Google Translate

FuseDesk does the trick but I like other help desk platforms better.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 05/12/2017
Provenance de l'avis : GetApp

Avantages

The notifications are on point. The functionality is there. I like that it is easily integrated with Infusionsoft and you can set up templates for responding to tickets.

Inconvénients

I find FuseDesk to be incredibly glitchy and it bothers me because closing tickets that aren't cases, pulling up templates and even reassigning cases can take multiple attempts, thus wasting valuable time.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit

6.0/10
Jeremy S.

Note sans commentaire

Publié le 11/07/2016
Provenance de l'avis : GetApp

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Tom H.
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Help handle customer's emails quickly and professionally viewing history of emails, notes and calls.

Logiciel utilisé Autre pendant 1 à 5 mois
Publié le 16/03/2018
Provenance de l'avis : Capterra

Avantages

I like that they provide a free trial. I liked that I could view key customer metrics so I could better serve my customers more quickly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client