Avis clients sur Greenhouse

Application Review tool is easy to use and fairly visual. The site itself is pretty comprehensive and robust. It's nice that it can manage the application flow from different websites and postings into a single view for each job.

Integrations for postings on other job boards could be more straightforward and upfront. Doesn't do a good job of managing duplicate candidates and candidates with re-started processes, or candidates who don't take a job but you still want to keep in your pipeline/database. Some of the notes/candidate feedback should be available to view more centrally; still lots of Slack/email communication regarding our take on candidates. Would also like more customization for interview feedback scorecards.

Intuitive features and easy to process between steps
Helps to ensure consistency between interviews, plans, and third party integrations for staff intake and hiring.
Easy to post jobs and link multiple job posts to the same position internally (newer posts get more applications, but don't need a new job inside the portal)
Allows for constant hiring, and deep analytics on use of HR teams time and performance
- Really not a fit for small or midsize firms, you can tell its great for the enterprise

- Support is great initially, then is not as helpful after execution (contract lock in)
- Pricing is annual, and very high
- Hard to justify the ROI for convenience on HR team
- Pricing is completely based on size of the company (meaning how much you can afford) vs. the use of the platform or feature set
- Prohibitive annual, upfront, and renewal terms
- Company tried to renew automatically within contract notification periods, without confirmation/touching base previously, and expected higher contract terms without discussion or proposal
- Exporting data is non-functional. Only left with Resumes and not full details, notes, or other data your team may have created (Keep that in mind when spending time analyzing candidates and for legal/compliance)
- Really consider how your team will use this, and if it is either a time saver or money maker for recruiting.

Chances are, it's not - but it is convenient in one place. But once you're in it - very hard to leave and difficult to offboard.

Greenhouse provides multiple integrations and automations for every organization. I appreciate that I can automatically send info over from our ATS to our onboarding and HRIS systems.

Setup can take some time. Greenhouse is a bit complicated on the backend, when you're setting up automations and integrations.

Has the architecture I need to roll out a structured and scalable worldwide hire & selection process. Easy to set up backend APIs to connect to the other applications I use today. Priced competitively. Great post-sales customer experience team. Great online training support for new users.

I'd love to see "free" on-boarding of new EEs and ongoing training. A certification process for recruiters. A few more customizable bells and whistles. A more robust mobile app.

Nothing, the experience was dreadful and I highly recommend people to stay away from this company.

We were lied to regarding the billing structure promised to us, which was to be monthly. The rep we dealt with was incredibly short and rude after the fact and even sent us to collections! We would never have signed up for this horrible companies service if our billing was annually paid. We followed up with their team in September of 2020 about the error, and they refused to adjust. Please stay away from this company! [SENSITIVE CONTENT HIDDEN] especially should be ashamed of her conduct. Greenhouse is operating a predatory enterprise. We are using Zoho recruit now, and it's much better, offering more features, monthly billing, and allows for way more job posts.

I have used greenhouse as an applicant and as a recruiter and in both cases, it was a lovely experience.
As an applicant I love how uncomplicated it is, takes all of 5 minutes to send a job application. I also love that it doesn't require me to upload my CV, then manually type the contents in text boxes again.
As a recruiter I am able to collaborate with other recruiters, generate reports, leave comments, track particular applicants and refer candidates.

I had to go through a whole day of training to learn how to navigate it as a user/recruiter. I wish it was a little easier to use.

I love how easy to use Greenhouse is. With very little training, my team went from recruiting via email to adopting and embracing the system within months. Scorecards help to inform our executives about hiring decisions, and the reporting gives my team real metrics to back-up or improve our processes.

All of my cons are likely future feature roadmap items. For instance, I would like to repost a job (on job boards) without having to create a new job ID (by duplicating the role). I would love to have an kanban board view when looking at an open role.

Overall Greenhouse is a great piece of software and real kudos for their engineering and design team. It has more than 200+ integrations which is incomparable to any other ATS system. It has an option to invite third parties to participate in recruitment processes (eg. recruitment agency or RPO agency) what is great in todays' world. There is a full GDPR support, clear UI (however worse than Lever and Workable) and a lot of additional products to expand capabilities of Lever.

Customer Support, it is really slow and sometimes I didn't get any answer from them. I asked more than three times to contact me because I'm interested in buying Greenhouse and they didn't respond at all. It per se convinced me not to recommend this product.

Easy to use and onboard new users onto. The easy of directing new users to add applicants and referrals makes the process easy and less burdensome. Also, the ability to track recruits, automatically add collaborative code environments to interviews, and remind interviewers to write reviews makes the process easier.

The lack of the ability to customize the review report is frustrating at times. As a user that has to fill out a lot of reviews, the report could be made much more dynamically editable to allow reporting formats to change based on inputs. I'm sure the recruiting teams have made changes to improve reporting, but the format is clunky and painful to use

Great product! Very intuitive and user-friendly. The implementation team was excellent with helping us set up the product in a way that would be most useful to us. The ease of use is incredible- makes my job easier!

Some issues with the Zoom integration when first rolled out and the customer service team dropped the ball on this one. Seems to be better now.

I absolutely love that I can upload candidates from LinkedIn straight into my greenhouse candidate pool. It's never been so easy to source for candidates while making sure you pull all of their available information to use down the road.

Sometimes when I'm uploading candidates from LinkedIn and have multiple offices that I in my network, I'm unable to always add them to the right office. Some offices wont populate when I need them to. So then after I've converted them from a prospect to a candidate I'm un able to undo that action and can sometimes end up with multiple profiles for the same candidate.

Greenhouse absolutely delivers when it comes to improving and measuring your recruitment process. You can build so much into Greenhouse, particularly as scale your recruitment function.

Given the volume of what you can do with Greenhouse, it can be complicated and as a result, be underused. It will benefit you to have a super user who's mindful of making sure you're leveraging Greenhouse fully.Greenhouse is also expensive and has inconsistent pricing. It's a big investment.

- Greenhouse is easy and intuitive to implement and to train new users - hiring managers, recruiters, sourcers, admin etc.
- Ease of application for the candidates - Application form can be fine tuned to include custom questions tailored to the organisation
- Greenhouse covers additional aspects of recruiting life-cycle as well with additional features like D&I, On-boarding
- Open APIs to help integrate with other software - Greenhouse has integrations with widely used software in the market and if an integration is not available - it gives its API to implement that
- Ease of implementation on Careers Page - Greenhouse is flexible in hosting the jobs on Careers page and gives multiple options there

-Since candidates do not have a log in account, from a candidate's perspective there is no status check option available on the careers page - which is an easy solve and not a huge con
- For organisations looking at advanced analytics, Greenhouse does not offer anything in-house but supports an additional service called Greenhouse Analytics in which entire data base can be loaded in-house
- Customer support can be patchy at times

Very user-friendly and Greenhouse is always looking to improve their product (ie self-scheduling, kickoff feature, etc)

Integration with Google Calendar doesn't let you know when an interviewer rejected an invitation. Wish there were more placeholders (tokens) for email templates.

First off, the Greenhouse team is super responsive to questions! The simply chat window at the bottom makes it easy to get a hold of a representative when there is an issue. Overall, the entire system is SO easy to use! I train new hires and managers on the system and I only get a few that come back with questions. The offer process - easy. Changing the interview plan - simple. Scheduling, adding permissions, creating templates - it's a breeze. We moved over from a previous ATS that was not intuitive, customer service was miserable, and we felt very limited on what we could control with the system. Greenhouse is very customizable, super easy to use and troubleshoot, and encompasses everything that an ATS should!

The one downside to Greenhouse is that they constantly are updating their UI to the point where it confuses the users! I find that after I've created training material, Greenhouse will change the UI and I have to take new screen shots and update my deck. They then do not update their own training material quickly enough for users to use. I've also found that they have been having some issues when it comes to the communication between Outlook and the system. They have had to change the scheduling alias multiple times from calendar@greenhouse.io to calendar2@greenhouse.io to schedule@ghcalendar.io to fix the issue.