Avis clients sur Phorest

I had the chance to investigate Phorest as a salon management software during my internship in the pharmaceutical product development and research department. Phorest proved to be a reliable tool for effective salon operations, despite not being specifically relevant to my field. The software's client management and appointment scheduling functions supported efficient organization and improved customer experience. Wider clientele was attracted, and customer retention increased, thanks to the integrated marketing tools. Overall, Phorest proved to be a useful tool for streamlining salon operations and attaining business objectives because to its user-friendly design and extensive features.

Best POS for my hairsalon I recommend Phorest to all the business owners I know.

love it. i have been usuing phorest for 10 years

Phorest is an easy to use software that is designed clearly for users to manage their business and schedule.

they were ok. we just didnt have a better option at the time . we now use boulevard

I am very happy to have signed up to Phorest. The members of the Phorest Team I have dealt with over the phone have been extremely helpful and respectful of my needs with my business and I think the Software itself is fantastic. Would definitely recommend.

Phorest provides everything you need for Cilent engagement and retention including email/SMS marketing; and a loyalty program via automated reach out to clients who are in danger of lapsing plus full social media integration. In addition, I can effortlessly manage appointments, stock, rosters plus get a suite of reports on all areas of my clinic

At first it was great but we honestly need more from our software and are currently seeking other options

Professionalism and accuracy along with lots of feature just starting to enjoy.

I try to raise these issue with customer service and on user voice too but didn't get any success
1- I request to bring receipt reprint option in front where we book appointments , right now it is in sales window and I don't want to give access to my all employees for sales window ,it is a same thing giving access to my employees for financial report, please either bring it in front at appointment builder page or hide total sale where it says cash and credit total .
2- Please provide us overtime calculation in clock in and clock out report , I use excel sheet to count the over time , I have 40 employees and I have to feed each employee hours manually to excel sheet to calculate the overtime .Please provide us the option to feed after how many hours of day the overtime start and same thing after how many hours of week the overtime start.
3-Please give us the option in financial monthly report to break that report in days , for example if I need to tally a report of one month with my QuickBooks , I need to pull 30 reports , if I need to tally yearly report I need to pull 12 reports , if I have a audit and they wants to see daily reports for 3 months I need to pull about 90 reports.
4- user voice should be given a new look , its just a suggestion , I think you should screen each voice and then you guys should write them down in a right way so each of us can understand ,by doing this it won't have duplicate request and a person like me who is not good in explaining can have a proper voice . Please change the vote system too , I think its should be on priority bases instead of votes , I mostly run out of votes but there are lots of things which I want to see in future so I think for example there are 10 suggestion I should pick the number one priority and then second and so on .and this way I can vote (pick the priority )on each of suggestion and you will know which suggestion clients wants first .

Phorest was easy to deal with from the word go - down to earth, understanding, and trustworthy. I suffer from learning disabilities and Phorest staff are so patient with me and really help me to understand anything I need. They are right there for me even down to the stupid things like how do I open something. Or where to find something. This was a big step for me and Phorest made it so easy. It's so good I tell everyone about it. I love it and to know I have it makes me proud.

This system changed my salon life for the better. Online bookings saves me a receptionist. And the ease to look at two locations is brilliant. Having client notes at my finger tips saves me having to remember everything and I simply can't imagine not having Phorest in my life....fantastic all round salon software

Clarity of the daily business conducted in the shops. Staff usage, sales, cash in store. It's all there to view.

Customer service reviews were important to me when I decided to go with Phorest and they had not let me down. They are always in contact and the response time is really short. We had the first training call yesterday and my receptionist (who is not very computer savvy) was very happy because of the easiness to use and manage appointments. I have gone further exploring other features and everything is basically done with a few clicks.
The video tutorials are endless and the manuals and ebooks are easy to read.
100% satisfied so far.

we left Salon Iris because the software was so redundant and complicated. it has many features but had ugly visual and rude customer service. played with Phorest and we have totally hit the jackpot. I feel like our business is on the right track. Reports are simple and easy to understand this software is social savvy and the clients love it. We could brag all day but you wont understand unless you try it out. We were so nervous to leave but it has been the best decision of 2017. Look forward to our journey and we must compliment the amazing and outstanding customer service. I hang up happy any time i call Phorest especially if i speak with Daniel. We have referred all our friends to Phorest.

We have full control on how we use the sytem. Customers rarely if at all have any complaints. Any errors are merely human ones

i do like it but probably will change to different software

Overall Impression:
I have been a customer of Phorest for the past 4 years, over that time I've seen the software improve and evolve with the needs of busy salon owners. The owners of the company and all of the staff have a real passion for the product, and invest heavily in their time and expertise with any issue Salon Owners have.

For the Salon Owners who really want to take control of the day to day running of the salon and have ambitious plans to grow then Phorest is a worth while investment.

Also know that Ronan and his team are not sitting at home enjoying there product, they are innovating and improving on a regular basis.

Pros - Cloud Based, Support is excellent, they offer outstanding training and customer service, they listen to their customers with User Voice, and they genuinely care about your business. Business Blogs with Guest speakers is great.

Cons - It's hard to find a con, I look at the software with 2 eyes, from a Salon owner who uses it and a Salon Owner Accountant who recommends it. If I have a con I know I can send an Email to Ronan, and we will discuss it, usually find a solution within the software it's self or we'll start to work on it implementing improvements.