e-days Feedback from Sirius Academy
I can produce a very accurate account of staff movement and create reports with confidence, making my role more effective. I use e-days continuously throughout my working day and find that I gain more confidence the more I use it with the added support of the e-days team.
e-days gives accurate accounts of daily/weekly/annually of staff absence, whether planned or unplanned.
It allows me as an Administrator the ability to add and/or remove information appropriately associated with our company.
If there are any issues or users are unsure of entries or procedures, I can amend or support with ease.
The Support team is always at hand by phone or email and has been an excellent service to me personally, adding greater confidence with the software and my daily usage.
Entering/amend new staff can be quite time consuming.
The experience of E-days has been very positive. The absence types make it very easy to track a range of absences; and employee can easily access their annual leave, and mage this themselves.
The interface (both front and back) is very intuitive and easy to use. The new back view features mean that the whole use of the system can be customised to each employee, if needed.
I'm very happy with it. It works very well.
All signing, all dancing absence mangement tool
Excellent overall experience. We have been customer for 5+ years and intend to continue using them. They are a little pricey - but you get what you pay for!
Very easy to use as a Manager and User. Very flexible and can set up as many teams with all sorts of different rules. Great reports.
Sometimes doesn't automate simple things but this may be more my lack of technological no how!
As a small company, we were previously using a paper-based system to process annual leave. E-days has removed this time-consuming administration and given our employees the flexibility to book their leave at any time and from any device - this flexibility has been great for our field-based staff and we have received really positive feedback from our employees and managers.
User friendly, very visual and reports in real-time.
No dislikes - sometimes we need help with the reporting function but e-days' support team are always on hand to provide guidance when needed.
Simple & Easy to Use
Working with E-Day's it was just very simple to implement the software directly into our organisation quickly. Lots of reports & features to satisfy everyone.
Nothing major at all, so it then becomes things that are just general observations. One of these is that in Managers dashboard I would like to be able to sort people in teams in alphabetical order if required. The details are viewed in the way the initial upload was done but could save us time being able to sort here.
Alphaserve - E-days Review
E-days is simple and direct to use. It offers integration with Outlook, so I can see everyone's time off making it easy to track. The layout and features of the system is great as well.
I would prefer it if the reporting options can be more advanced as in having more fields/filters/custom report options - it feels a bit limited. Also, we can only pull last year, current year, or next year reports, and it doesn't allow us to look back at more than one year ago.
E-Days a great tool for managing your people
This tool allows me to manage my staff absences and holidays from my phone and authorise holidays as and when they appear as a request.
It allows my employees to view the holiday schedule when they are away from work which they find really helpful when making bookings for holidays at home or the weekend
I like being able to use an app or to view the plan on my phone
I have not found anything that I cannot overcome
Worst Customer Service
Awful. Have implemented and used many other more intuitive and better performing systems.
In principal the features are easy to use
In principal the features are easy to use and seem relatively straightforward, however when you try to use or change any of its functionality in practice, it never works correctly.
The system regularly encounters issues and records change without any admin or user instruction to do so.
The technical support team are never able to investigate or explain these changes. Or provide a satisfactory resolution.
The technical support are unhelpful and provide no service whatsoever.
Réponse de The e-days support team
We’re sorry to hear of your less than satisfactory experience with the e-days system and hope you will accept our sincerest apologies.
Being known for our great customer service it came as a surprise, and we would like to make things right.
We'd be more than happy to reach out and determine how we can provide you with a solution that resolves your issue, if you'd like a member of the support team to contact you, please let us know your contact details.
Or if you prefer, you can also contact us directly with the details below:
T: +44(0) 333 300 3403
We value our customers opinions and would like to thank you for bringing this to our attention.
The e-days support team
good features, easy to use
Very simple and easy to get started!
Managers are able to see not just their own team but the entire company making it easier to authorise. We have a strange holiday allowance and E-Days allowed for this, very easy transaction! Very happy.
its very user friendly, no jumping through hoops. It can be linked to outlook too. very simple and no bells and whistles of stuff you dont need like traditional HR software.
we haven't come across any cons yet. Maybe a catch up call after using the system for 6 months?
Easy to use and Feature Rich
user friendly, simple and easy for use
some manager can review others' absent log - not sure can we limit his view but it is really is the point.
really user friendly, clean, simple for use.
some of the function error sometime, but support team response quickly. love the helpful CS team.
Very positive I love the way it is presented and the support team are always there to help.
It's so easy to use and the information is clearly displayed.
Behind the scenes set up can confuse me sometimes but that's probably because I'm not techy and most of it is straight forward. The support team are great so if I do find I'm having problems they can always help.
Much easier than spreadsheets, auditable, everyone can see what is going (but limited to the levels required by the business), makes booking holidays and monitoring absence a very easy process.
Easy to use and easy to set up, you don't need to be an IT specialist to get going quickly.
It could do more with the addition of timesheet facility. Other than that it is very effective.
Great first few months
e-days is huge step forward for us. It's our first absence management system, having previously had each member of staff complete paper timesheets each month. We've finally stepped into the 21st century!
Look and feel, ease of use. User friendliness.
Not being able to visualise Overtime and Time in Lieu Earned bookings in the calendar views.
I accept and understand they are not categories of "Absence".
Even showing them as "corner tags" with callout boxes would be great. Ideally using the same visualisation style as for absences would be the preferred solution. It's the one common topic I've had negative feedback from my managers on.
Simple and effective absence management system
Intuitive holiday and sickness booking process
Easy email/in-app holiday management feature
Year by year calendar views
Ability to customise to meet company procedures
Excellent on-boarding and post launch support
User interface needs a bit of modernisation