Avis clients sur Zoho Billing
Zoho Billing
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94 avis
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Good billing solution for a SaaS company
Publié le 31/03/2019
Avantages
Easy to setup, good product pricing features
Inconvénients
Would be nice to have a website embed feature.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Zoho products are too good for small business owners
Publié le 29/05/2021
I am using their many products, like Zoho email, Zoho commerce, Zoho invoice, Zoho books, Zoho...
I am using their many products, like Zoho email, Zoho commerce, Zoho invoice, Zoho books, Zoho campaigns, Zoho Sales IQ. All the products are wonderful, affordable with world class quality. Mostly I use them to manage my company and and 2 eCommerce websites [SENSITIVE CONTENT HIDDEN].
I am fully satisfied with them.
Avantages
All in one apps and inexpensive for small business owners. The company makes many awesome business apps, most of the apps are inexpensive but have world class quality.
Inconvénients
Cons, they don't advertise a lot about their wonderful products. Wish they are in media and advertising about their products so that more awareness would be created.
- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Mostly Satisfied
Publié le 30/05/2019
Avantages
I appreciate multiple integration capabilities.
Inconvénients
Having to purchase different packages of features that should already be included
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Great for my Renewals !!
Publié le 01/05/2019
Overall a great solutions that works really well , don,t have anything really bad to say about it...
Overall a great solutions that works really well , don,t have anything really bad to say about it ... does exactly what it need to do !!
Avantages
Set it and forget it , i would not be able to function with the amount of subscriptions i have , Zoho take the hard work out of the management
Inconvénients
No being able to change a subscription easily once set up , also not being able to change a customers Vat Rate , i have customers in different zones and if they ask to change from GBP to USD i have to create a new account
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Great tool for presenting and maintaining subscriptions
Publié le 05/09/2019
Because our service model is subscription based, Zoho's tool that interacts with its CRM and other...
Because our service model is subscription based, Zoho's tool that interacts with its CRM and other tools (like creator) is invaluable, and we are very pleased with it, and plan to use it indefinitely.
Avantages
Loved the tool for building subscription checkout options, as well as the templates and options to customize with code. There was a great deal of freedom presented, and it served us very well. The ability to create and manage the plans themselves was also highly intuitive, and easy to adjust and update.
Inconvénients
I have been very happy with this service, and if I have something I wish I could do, almost always find that this has already been covered in another feature.
Réponse de Zoho
Hi there,
Thank you so much for taking the time to review us.
We are really glad that you are able to manage your subscriptions seamlessly using Zoho Subscriptions. And it's great to know our integration with Zoho CRM and Creator are helpful. That's exactly what we aimed at offering - a powerful, integrated ecosystem!
If you are interested, we would love to hear and publish your success story with Zoho's millions of customers. Feel free to reach out to me anytime.
Cheers,
Harikrishna
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Recurring and Billing Software
Publié le 25/11/2018
Maintaining clients payment record was not easy but thanks to Zoho subscription for solving this...
Maintaining clients payment record was not easy but thanks to Zoho subscription for solving this issue for us. We are planning to buy more products of ZOHO.
Avantages
Keeping a track of your clients payment details, processing a refund or creating a Coupon code using this software is fun and that easy. This has made my life simple.
Inconvénients
I have been using this software for more a year now and did not find any issues with this.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
The perfect start for us as a startup (ZOHO ONE Suite)
Publié le 17/02/2019
Avantages
Easy to set up
Easy to operate
Support reacts very quickly on all channels
Extremely flexible for all business areas
Benefit from this in connection with ZOHO CRM
But don't use the API yet
Inconvénients
At the moment I can't think of any details there. We are really very satisfied. With a few subscriptions everything has worked very well so far.
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Easily manage subscriptions
Publié le 09/11/2017
Keeps track of all subscription start and stop dates, and provides easy metrics.
Keeps track of all subscription start and stop dates, and provides easy metrics.
Avantages
Easily handles billing for recurring subscriptions, without having to remember to send bills each month. Allows for either auto-credit card billing, or simply sending an invoice.
Inconvénients
Hard to view details of multiple subscriptions at a single client. All subscriptions are listed exactly the same way, so it makes it difficult to find the specific one for which you are looking.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great system
Publié le 31/05/2019
Avantages
The customer service is awesome! Someone is always available to speak over the phone right away !
Inconvénients
I wish you could have 1 email address associated with various different customers vs creating 1 customer and having multiple subscriptions under one.
- Secteur d'activité : Entreposage
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Provenance de l'avis
Note globale
Zoho Subscription, simple, powerfull and flexible
Publié le 28/04/2015
We are actually using Zoho Subscription for renting out storage and parking spaces. Not typically...
We are actually using Zoho Subscription for renting out storage and parking spaces. Not typically what subscription software are made for!
We found that Zoho Subscriptions were the best way to go for us, not only because of their standard functionality, but also due to their many, very functional API's. Very helpfull for us now, and in the future.
The responsiveness at Zoho support have also been a main, very positive factor.
We are very happy that we chose to go with Zoho Subscriptions, and plan to roll out this in soulution in other countries where we operate as well.
Lasse Høydal
Avantages
Very responsive support.
Integrated with Zoho Books and CRM - a mature product with many users.
The API's
Able to handle both CC card and non-CC card customers
Inconvénients
Still quite a new product in the Zoho family.
More custom reporting always helpfull.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Love subscriptions
Publié le 28/04/2022
Avantages
The product is so simple to use and to set up. I don’t know what I would be doing without subscriptions
Inconvénients
I wish subscriptions had a more options of what date the recurring charges would apply.
Other than that, no other complaints
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy and efficient
Publié le 31/05/2019
We have been using Zoho subscriptions for about a year now and so far so good. We have had some...
We have been using Zoho subscriptions for about a year now and so far so good. We have had some road blocks in the bringing trying to figure out where all the functions we needed where and now to handle special circumstances, but we have figured out most of its workings and its been pretty much smooth sailing since then.
Avantages
I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website.
Inconvénients
My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again.
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Zoho Subscriptions hits the sweet spot!
Publié le 30/05/2019
Avantages
Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status.
Inconvénients
Lack of a direct Quickbooks integration.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Executive Director
Publié le 30/05/2019
Overall, a positive experience in respect to CRM manangement
Overall, a positive experience in respect to CRM manangement
Avantages
-extremely powerful
-subscription renewal an excellent feature
Inconvénients
-lag between CRM syncing with subscription
-problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward
-cannot change change on 2nd tier subscriptions automatically
-updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin
- Secteur d'activité : Édition
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
An excellent, automated software with great customer service
Publié le 28/04/2019
Avantages
It's automated and super customizable. Any questions are always answered promptly by the customer service team
Inconvénients
There are so many customization options that it can get complicated to do very simple tasks unless you know where to look
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great value!
Publié le 30/04/2019
It's been great!
It's been great!
Avantages
Was much better than Chargify or Recurly, as there was no % taken from the subcription.
Inconvénients
The fact you couldn't embed/create your own hosted pages using Zoho Subs without a long form
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Review
Publié le 04/06/2019
Avantages
Easy recharge, integrations, automation, and communication
Inconvénients
glitches in the system that do not apply payments correctly or do not allow the customers to pay via forte
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
-
Publié le 31/05/2019
Earlier, the billing carried out was a complete manual activity and the team was struggling in...
Earlier, the billing carried out was a complete manual activity and the team was struggling in reconcillations and capturing payments. By using Zoho subscriptions, we could get a fix on this issue and saw better traction on saving and increasing revenue and efforts.
Avantages
It is user friendly and could take care of the invoicing needs in my organization.
Inconvénients
There are some areas that still need manual intervention - example; I cannot prefix the email recepients in cc when sending the manual reminders.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Customer Satisfaction
Publié le 12/06/2019
I am a happy customer.
I am a happy customer.
Avantages
I am satisfied for my journey with ZOHO.
Inconvénients
Support and its timezones.
No prompt responses when urgencies.
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
User frinedly product...
Publié le 31/05/2019
earlier all these subscription were made manually, ZOHO made every thing automated and reduced the...
earlier all these subscription were made manually, ZOHO made every thing automated and reduced the manpower wastage... Awesome product..
Avantages
it has many options by default which i required, easy to use..
Inconvénients
After creation of a subscription, we cant edit all the feilds, that make to delete the old subscription and creation of new one.. we cant have two products in a single subscription.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Review
Publié le 30/05/2019
Very good
Very good
Avantages
Like all the options available and easy to use
Inconvénients
Can't think of any reason right now but will let you know
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Awesome
Publié le 30/05/2019
Avantages
I really like the system and the features. Easy to use and I adapted very fast.
Inconvénients
Perhaps more options for communicating with the client, in addition to sending e-mails.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
A nice recurring billing software
Publié le 19/04/2019
Avantages
Easy to configure subscription plans & discounts.
Inconvénients
Hard to customize as per our requirement.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Fantastic Product
Publié le 13/07/2018
Great service from Zoho Support & Also gained more customers in just a matter of days and hours of...
Great service from Zoho Support & Also gained more customers in just a matter of days and hours of placing the widget on my website
Avantages
I have the ability to create a web widget and place it on my website so If I have a high call or ticket volume, My customers can still get their subscriptions started.
Inconvénients
That I cannot integrate with more payment services. Stripe is the only provider that I can afford that is integrated because the rest charge a fee.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Does what we need it to do
Publié le 31/05/2019
Avantages
Integration with Zoho Books and Zoho CRM, test environment
Inconvénients
It took a while to get setup, when we set it up we didn't find much resources available to help us implement.
