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73 avis
- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Salesforce software makes your daily work easier.
Publié le 04/08/2021
I use this software to report daily work and tasks and to keep everything in the company's database, so it is easy to find and follow up later.
Avantages
The Salesforce software makes my daily reporting sorted and easy to find. It keeps me updated and it makes my daily tasks easy to follow up.
Inconvénients
The Software is very easy to use. I did not notice any problems so far.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
CRM Analytics for sales analysis
Publié le 14/02/2023
Avantages
CRM analytics provides goods insights and add good value to business
Inconvénients
CRM Analytics is expensive for small and medium enterprises.
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
All-in-One Analytics Platform
Publié le 19/07/2020
As long as data integrations and some past experience using Salesforce Analytics Cloud is there, I find this tool super helpful in retargeting customers who are engaged with my marketing campaigns but need an extra nudge to buy my apparel items. Additionally, analyzing the retargeting campaigns on an ongoing basis and after they have concluded helps me use those clusters of customers for other ads I want to run in the future for a different but related items, categories or brands. If there is more technical support and training available for non-premium users, we should see a growth in value of Salesforce Analytics Cloud.
Avantages
I used Salesforce Analytics Cloud to analyze impact of my marketing campaigns on customer journeys. After I connected Google Analytics to Salesforce, I was able to see the data flow between the tow systems. I then created custom audiences in Google Analytics using the criteria of customers who engaged with marketing campaigns, added items to cart but didn't purchase them. Once the destination of Salesforce was added, I was able to execute campaigns against those audiences. These re-targeting ads helped reduce cart abandonments and increase conversion rates. Because of data integration and re-targeting capabilities, I could leverage Salesforce Analytics Cloud to improve sales from customers who were interested in purchasing my apparel items. This data driven strategy drove high ROI for my business.
Inconvénients
Setting up integration between Salesforce Analytics Cloud and business intelligence tools such as MicroStrategy needs development resources. There is a learning curve for users who have not used Salesforce before. Example: data extensions, APIs, etc. need to be configured according to Salesforce requirements. Coding knowledge is needed to maximize potential of data connectors. If password is forgotten, there is a long process to reset it which sometimes may involve working with Salesforce administrator or tech support. If tools like Datorama are used, integration is easier but then clients have to spend extra money to get access to those add-ons. So, premium support and integration costs are high.

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great analytics platform from Salesforce
Publié le 19/10/2022
CRM Analytics has a several customization options for visual analytics that are being used to server our clients. It is a huge plus that it can integrate the Salesforce products really well. So, if you have a Salesforce stack then this product will be an added advantage for analytics and get insights to the datasets.
Avantages
1. The platform is easy to use2. You can view the data on the tool itself and can make minor formatting changes over the cloud itself3. Connectivity to other systems is an add-on4. Several customization options for reporting
Inconvénients
1. It can take sometime to understand the UI of the tool2. Bit expensive and takes time to build the report

- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Analytics platform for everyone under one roof!
Publié le 18/04/2021
Avantages
1. We are using it to create dashboard by integrating Salesforce CRM
2. We are also using SQAL and SQL queries to create dashboards
3. Salesforce Analytics Cloud - we call it Wave Analytics creates beautiful dashboards
Inconvénients
1. This is a web os platform so you will need internet connection to access it
2. Can expect more functionalities compared to other reporting tools i.e. integration with other data connectors

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Great BI tool if you know SAQL
Publié le 18/07/2019
we use wave analytics to product sales and service dashboards
Avantages
Produces great-looking dashboards that work within salesforce enviroment
Inconvénients
difficult to create dashboard with out a good understanding of sql and sqal
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Analytics is great, as long as your data is in Salesforce.
Publié le 03/04/2019
Expensive and there is always a hitch with Salesforce, but we are getting our money's worth and happy with the analytics we have built.
Avantages
Any Salesforce plug-in to your implementation is a benefit, and this is a great one. As long as your data is in Salesforce, you have ample tools to run analytics and build reports.
Inconvénients
We have a lot of data NOT in Salesforce, so have to use a third party tool to analyze that data separately. We are looking into Einstein, as they say you can use both external and internal data.
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
SalesForce is a great tool to manage customers/clients information. It is pretty easy to use.
Publié le 08/03/2018
One benefit of using SalesForce is that I save a lot of time when I pull up account and I have the benefit to customize views to help me have everything organized.
Avantages
SalesForce has the ability to store many accounts with the customers/clients information and easy to find them and create new account.
Inconvénients
The software itself could be a little more nice-looking. I believe it can have several updates to make it easier to use.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
CRM Analytics review
Publié le 19/07/2022
Overall it’s been a good option for basic and mid-level analytics routines
Avantages
Great features and high performance, together with professional support
Inconvénients
Lacks Visualization tools found in other top products
Alternatives envisagées
TableauPourquoi passer à CRM Analytics
Testing- Secteur d'activité : Assurance
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
SalesForce
Publié le 02/05/2022
Avantages
I am able to share our POD's KPI report with my team.
Inconvénients
It is not updated often enough for next month.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Using Sales force
Publié le 19/08/2021
If you need the best CRM, with the most tools and features, this is the CRM to get, bottom line. The analytics it tells you can really help yourself, your company and your team too
Avantages
I was a user of Sales Force while working for a larger company. Many of the features were set up by the company, and these tools and features were quite robust. The sales function tools help you keep track of closed sales, opportunities and events meetings and potential leads. Plus you can customize reports to help you determine your success rate and areas to help you grow your business.
Inconvénients
I think that due to this CRM being the leader in this space, that it also comes with many many tools and features, which at times can be a little overwhelming. (Although many good trainings on using this software are also available to help).
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
データ加工や可視化、自動化、機械学習モデルの作成までカバーするBIツールの最高峰
Publié le 27/12/2022
これまで多くBIツールを活用してきましたが、これだけすべての機能において質が高いツールは、これ以上がないといっても過言ではありません。BIツールを検討する方全てにおすすめしたい至極の一品です。
Avantages
・ダッシュボードの作成は操作しやすく、コンテナ機能も備えているため、開発と改修どちらにも有利・動的ダッシュボードなのに、ダッシュボードの挙動が速い・保持できるデータ量が多い・GUIでカスタマイズできるダッシュボードとグラフの設計が細かく、豊富・全体的にGUIが見やすく、作業負荷が小さい・GUIで前処理を簡便に行うことができる・AutoMLをアドオンでつけることができ、そこで返された結果をダッシュボードでそのまま可視化することができる。ツール間の移動がなく、ストレスフル
Inconvénients
・前処理は基本的にGUIをベースとしているので、コードベースでアップロードや改修ができない・ダッシュボードとETLにはゴミ箱機能やバージョン管理ができない(コピーを作成するしかない)ので、バックアップ用のアプリケーションを作成することが望ましい・日本語でも英語でもインターネット記事が少なく、公式のドキュメントやコミュニティに頼るしかない。
Alternatives envisagées
DataikuPourquoi passer à CRM Analytics
ダッシュボード- Secteur d'activité : Médias de diffusion
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Sales Force review
Publié le 06/07/2021
Salesforce Analytics reminds be to contact clients that I haven't reached out to in a while and also it is a great tool to look at what cleint did previously and keeps my buisness fresh,
Avantages
I use the analytics daily to keep up with my buisness, it reminds me when i haven't spoken to clients. The Dashboard is something I use daily, and it is very user friendly and easy to keep up with my buissness.
Inconvénients
Overall I am exteremly happy with Salesforcea and all of the Analytics it provides to make my business easier.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Salesforce a great option but may show some issues on the long run
Publié le 11/06/2021
We have our ups and down, its does the job really good but has make me pass for bad situations with oldest report to track them on this system.
Avantages
The dashboard options.
Reports available to use.
KPI performance monitor.
Integration with different tools.
Inconvénients
Search options can be painful with some required values for my job.
Attachments of critical information can be lost if a lot of time has passed since opening a case/report.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Helpful software
Publié le 16/07/2021
Overall, I've had a good experience with Salesforce. The software has streamlined processes in our organization.
Avantages
Product is easy to use and has the option for a lot of different functionality. Reports are helpful and the chatter function is great to have as a cross-check feature.
Inconvénients
It takes me 5-10 tries to login to the software every day. I enter the same username/pw but I have to click login multiple times before I can actually get in.
- Secteur d'activité : Assurance
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Easy to use but has hurdles too
Publié le 15/04/2021
Quite easy to use for the end user, could do with some improvements but is a good tool all in all
Avantages
It helps out your data into a visual point which helps to track news business as well as existing quotes. It links to external applications which is helpful
Inconvénients
The views can be limited sometimes so may not be able to entirely personalize the way you want to use it. You need coding knowledge in order to be able to maneuver or change things which makes it tough
- Secteur d'activité : Services juridiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Nicole's review
Publié le 06/07/2021
I love the software and use it daily. It is so simple to utilize and honestly I can't picture myself continuing to work without it anymore.
Avantages
I love how user friendly this is as you can customize the software to your liking and understanding and things are easily accessible.
Inconvénients
I would love to have more power on customizing the software as it can be complicated to give instructions to another person to do so for me.
- Secteur d'activité : Design graphique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Salesforce review
Publié le 29/04/2021
Great tools for sales as well for building up your leads with a lot of functions linked with the phone.
Avantages
The effectiveness in organizing the leads and the contracts sent to the accounts -as soon as they click through by e-mail everything is done
Inconvénients
I wouldn’t call cons , it a very complex software because the wide functionality you can deploy- you have to study in order to make the most of it!
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Salesforce
Publié le 20/07/2021
Keeping tabs on all of my accounts, as well as future pipelines with ease.
Avantages
Ease of use, easy to navigate, in addition to the data that Salesforce is able to bring to the table + additional widgets.
Inconvénients
Because of the layers of data and reporting, some areas are difficult to get to without clicking multiple times/multiple tabs.
- Secteur d'activité : Ressources humaines
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Very pleased with the software.
Publié le 22/05/2021
This has been by far a very good experience and will continue to be I am sure of that!
Avantages
I really like how easy it is to use. I use this every single day for my job. I literally sign inn and boom its straight to work. I rarely have an issue. Honestly in the beginning there were a few like usual but now there are non. This has to be on of the easiest and most organized platform I have used.
Inconvénients
Like I said there were issues in the beginning but they were sign inn issues. It really had nothing to do with the platform itself. We were all just having issues with remembering our passwords that's all haha!
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Does the job!
Publié le 08/07/2021
Good but have not explored other options to know different
Avantages
Reporting and analytics mostly easy to customize and generate reporting but could be more intelligent with categories.
Inconvénients
Time taken to load each page snd lack of abundant categories to drill down into. Better dashboard as well.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Amazing platform for Amazing Analytics
Publié le 27/03/2018
Avantages
Amazing visual experience for your data. Users find it so much easier to use and view data as well, which allow them to drive their performance in the right directions. The visualization of data not just from salesforce but also from outside systems is a huge plus as well, as now we can see all of our data in one place.
Inconvénients
It is a heavy lift to implement and at first it can take a little bit of time to understand what you are looking at. But once it clicks it is off to the races.
- Secteur d'activité : Construction
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Sales force Analytics Cloud has unresolved issues
Publié le 21/12/2021
Needs the bugs fixed
Avantages
Sales force Analytics Cloud has an easy to use dashboard.
Inconvénients
Sales force Analytics Cloud has many unresolved issues. After spending many hours working some of my data will have just disappeared or possibly ended up in someone else's account in the company.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
SF review
Publié le 06/07/2021
overall experience has been great. It feels like there are unlimited things you can do with Salesforce.
Avantages
i love how so much information about contacts, leads, accounts can be stored in one holistic software.
Inconvénients
salesforce is a great too and i cant really say anything bad about it but if I had to pick I would say that its frustrating how there are 2 different types of Salesforce: lightning and regular.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Game changer
Publié le 21/06/2021
We are very happy with the software, because we were able to make a leap in terms of productivity and data reading.
Avantages
It is very intuitive and easy to learn how to use. Also, it is very user friendly even for people who are not familiar with this kind of products. Finally the integration with other apps is clean.
Inconvénients
Maybe the softwear needs to integrate more updates.