--- description: Track-It! : qu'en pensent les utilisateurs ? Lisez les avis sur Track-It!, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Track-It! - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/287/help-desk-ticketing/software) > [Track-It\!](/software/100579/track-it) # Track-It\! Canonical: https://www.getapp.fr/software/100579/track-it Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/100579/track-it?page=2) > Track-It\! est un logiciel de support technique et une application de gestion d'actifs conçus pour aider les petites et moyennes entreprises à automatiser et rationaliser leurs opérations d'assistance et de gestion d'actifs. Track-It\! s'intègre dans les domaines clés de votre modèle d'entreprise afin que vous puissiez gérer plusieurs opérations d'entreprise et processus de soutien à la fois à partir d'un seul système centralisé. > > Conclusion : 77 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 77 Avis | | Simplicité d’utilisation | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: BMC Software - **Entreprise fondée en**: 1998 ## Contexte commercial - **Prix à partir de**: 995,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, portugais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Inde, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Accès mobile - Alerts/Escalation - Analytique - Asset Lifecycle Management - Définition des priorités - Gestion de la base de connaissances - Gestion des accords de service - Gestion des billets - Gestion des changements - Gestion des connaissances - Gestion des e-mails - Gestion des incidents - Gestion des ressources informatiques - Portail libre-service - Rapports et analyses - Routage automatisé - Stratégie de marque personnalisable - Tableau de bord ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) ## Catégories connexes - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software) - [Logiciels pour centres de services](https://www.getapp.fr/directory/1249/service-desk/software) - [Logiciels de bases de connaissances](https://www.getapp.fr/directory/2823/knowledge-base/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.5/5 (685 reviews) 4. [Zoho Desk](https://www.getapp.fr/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 5. [Milvus](https://www.getapp.fr/software/132287/milvus) — 4.8/5 (298 reviews) ## Avis ### "Just Track-It" — 3.0/5 > **Andriy** | *12 avril 2019* | Administration publique | Taux de recommandation : 7.0/10 > > **Avantages**: Easy to use interface. Hardware and Software inventory modules. > > **Inconvénients**: Performance with larger databases. Reporting feature. > > Track-IT has been around for a while now. We have used it for a good 10 years before switching to another product. Track-IT was good for its time, but there are better and more robust products out there now. The platform is very customizable and will fit a lot of customers who are looking for a solid helpdesk/service desk solution. In our case, as our database was growing, scalability became an issue. The system would run slow and support team needed to get engaged. Reporting feature (crystal reports) wasn't great either. ----- ### "Track-It, The Best Helpdesk software I have used" — 5.0/5 > **jacquie** | *17 octobre 2016* | Équipements publics | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use Functionality Cost Support User Advocate Web Site Innovations > > **Inconvénients**: purchasing module > > I have used Track-It for a many years during my tenure at four different companies. Track-It is a solid product that will increase the efficiency and effectives of your Helpdesk. The Self-Service module saves our Helpdesk time from interruptions by calls and walk-ups. Users can solve many of their issues with the Self-Service Module. The Module can help users with changing their own passwords after authentication, looking-up common solutions to problems, or fill out a detailed help request form. Track-It can prioritize your work orders and distribute to correct person based on the incoming Work Order Requests. Emails are automatically sent to users if status updates and the resolution are desired. The Assets Tracking module has helped account for all the hardware and to who has been assigned. The discovery option will automatically find the hardware on the network. The License Module helps the organization stay in compliance by tracking the authorized license count. It is a wonderful system and I recommend that you try Track-It. ----- ### "TrackIT is an average product that has not changed much in 10 years" — 3.0/5 > **Paul** | *12 février 2018* | Hôtellerie | Taux de recommandation : 5.0/10 > > **Avantages**: The locally installed sql database is handy for customizations and integrations. Trackit allows for nested work orders, which I've noticed several other products do not have this feature... > > **Inconvénients**: Lets be clear - Trackit is late 90s early 2000s style thick client app. The web client design is very similar to the thick client. Very little thought put into software quality attributes such as speed or usability. The asset inventory client is bug ridden. We could never get the service to inventory the last 15-20% of computer assets. The server side inventory service would routinely crash as well. The limits on custom work order fields were a problem. The global search across work orders is slow (several minutes) and routinely never returns results. Robust search capability is critical in my opinion. Trackit support has somehow convinced itself this is an unsolvable problem. Overall, it is apparent that BMC dev team is focused elsewhere. ----- ### "Track-It\! 20xx: The next generation" — 5.0/5 > **Richard** | *8 juillet 2020* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The rewrite of Track-It\! addresses a lot of previous concerns from reviews of 11.x and prior. It is 100% web based, has a mobile app, built in report writer and a strong ITAM offering with Client Management for Track-It that also has a CMDB, SLM, Remote Mgt, Patch \& Deployment and allows you to easily manage your compliance. > > **Inconvénients**: Would be nice to be able to add custom fields, but there’s a number of custom fields available that can be removed from the form with the designer so not a major issue. > > A positive experience and comfort provided that True North Service Management Solutions Ltd have vast knowledge and experience of Track-It\! and can provide professional services for migrating from 11.x, installation and configuration, training and even report writing. ----- ### "Track-IT by Numara" — 4.0/5 > **Joseph** | *25 octobre 2018* | Gestion d'organisme à but non lucratif | Taux de recommandation : 7.0/10 > > **Avantages**: The stability of the product. The customization aspect...adding fields. The options seem limitless. > > **Inconvénients**: The user interface for the on prem version is dated. It needs to be updated to look more modern. That's more on me then them. I just don't like the view(s). > > For the most part, it's a good experience. Their support portal is a little confusing at first but once you're in, their support is very good. I've had to call them a couple times and had my issues resolved quickly. ----- Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/100579/track-it?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/100579/track-it) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées