Avis clients sur Skilljar Customer Education

By and far their customer success and support teams. Skilljar was with us from day 1 - from migrating from a very poor LMS experience, to creating the organization's first certification program - Skilljar has been there every step of the way. They listen and very quickly implement customer feedback and the company's low turnover rates attest to the caliber of the organization.

Reporting features sometimes are swapped to focus on their connection with other data platforms. A few features are no longer available that were once very useful to have on-demand (without going through our BI team).

Some of the most useful features have been the ability to setup a fairly detailed learning site and experience for users. It’s nice having the ability to run live events in the same environment as the LMS

The support for Skilljar is very nice from a. Resources point of view but their support team has been lacking. It feels often like you’re getting slow replies (more than 24 hours to respond) and they’re more likely to point you towards a knowledge base article you’ve already read than provide a solution or ask clarifying questions. Oftentimes we find ourselves doing our own troubleshooting and investigations with little assistance or direction from their support team.Additionally we’ve experienced situations where the first instinct is to cast the blame on alternative source rather than considering or sharing what could be tested to eliminate the possibility of it being a 3rd party integration.

Skilljar Customer provides an impressive way of customer communication and proper responses are always shared.

Skilljar Customer has exceeded the performance bar, and this makes the tool super dynamic.

it's customer service and onboarding process.

Probably the lesson management, I would have liked.

Easy to use, reliable, robust starting platform

Lack of documentation
Support is slow
Customisations take a long time

Skilljar provides our customers with modern, mobile friendly user experience. It also aligns well with our go-to-market model (we sell an all-you-can-eat subscription to our self-paced micro-learning). Out of the box integrations help it fit nicely into our organizations tools (Okta/SSO, Salesforce, and Marketo). Their Rest API allows us to quickly build integrations into other systems (such as GainSight for CSM visibility into training consumption).

We had some challenges with the Saleforce integration because we are not a SaaS solution so connecting "student" objects to "contacts" to "accounts" was not easy/smooth.

Very easy to use and set up - and you get great ability to measure what your customers are doing.

Integrations take a little work but is to be expected.

I enjoy the ability to customize user's learning experience, & organize content in an intuitive & user-friendly way.

Though customizable, I wish the Skilljar platform had more of a white-label feel.

By using different domains, I can manage courses for my employees and customers.

The look and feel is highly customizable but you must understand CSS to accomplish this task.

Skilljar is an easy to use, robust LMS that makes administering a learning portal or University a no-brainer. It works with multiple formats including SCORM, all kinds of video files, PDFs and others. It also offers a solution for registering and organizing all of your live training.

Some of the UI elements can be difficult to navigate at times. Dashboard analytics could be more robust. Needs more customization for university appearance.

Simple, clean interface. Can complete steps without a lot of clicks. Smooth implementation and integrations.

Can't duplicate across domains, so somethings have to be done multiple times. (catalog pages, learning paths, etc.)

Love the analytics and UI is very user friendly.

No option to customize reports while exporting them is a little drawback.

Support, and customizability. Certification is also good.

Testing question types. Certification is good, but question types could be better.

Skilljar provides us all of the options we need to build and customize an immersive learner experience. We are able to use a variety of lesson types, such as video, SCORM, quizzes, and text to keep learners engaged. It also offers many options to tailor our catalog page to fit our branding and theme.

The customization options via code snippets can sometimes be difficult to organize. Also, the admin console can be confusing to navigate to find specific settings on one page versus another.

Per-User Analytics and Learning experience.An option to download uploaded files from Skilljar.

Advanced options such as templates (to directly import questions) can be introduced in areas of quiz question types.

- Ease of use, UI is very intuitive for both admin & user
- Most important features needed from an LMS are there

- The design/layout. Looks very old school, we got a lot of negative feedback on this from employees, and management wasn't going to let us use it as is for client training. Customizing the design to a more modern look would have been very costly and time consuming.

- Certain things are not customizable such as look of emails sent through the platform.