Avis clients sur Zoho Desk

L'intégration de Zoho Desk à Zoho CRM change la donne. L'interface utilisateur est intuitive et les fonctionnalités d'automatisation sont puissantes.

Certains modèles d'e-mails par défaut peuvent être funky, mais c'est une solution facile.

- Le suivi de l'historique des clients
- Le système de tagging
- Personnalisation des status/workflow
- Lien avec la base de connaissance

- L'ergonomie est contrintuitive
- Les notifications sont inutilisables
- Pas de mise en avant des pièces jointes
- La recherche n'est pas fiable

L'intégration avec le produit a été facile et ce que j'ai apprécié est l'éfficacité des gestionnaires

Certains des processus sont difficiles et les notification sont difficiles à utiliser

L'outil est bien pensé pour effectuer du tracking poussé sur les demandes entrantes. De plus, l'historique de chaque lead/client est très avancé également.

L'ergonomie peut laisser parfois à désirer et il est difficile de retrouver ce que l'on souhaite (même via la recherche)

la facilité d'utilisation de la plateforme, ainsi que la capacité à centraliser les interactions avec les clients via différents canaux, tels que la messagerie en temps réel, les e-mails et les réseaux sociaux. Les fonctionnalités avancées telles que l'automatisation des tâches, la gestion des tickets, la personnalisation de l'interface utilisateur et l'analyse des performances ont également été appréciées par les utilisateurs.

les fonctionnalités de personnalisation limitées et des des difficultés à intégrer le logiciel avec d'autres outils de leur stack technologique

la répartition des appels via l'agenda est très pratique et intuitive

le logiciel est assez couteux pour une petite entreprise

Une des meilleures sur le marché surtout avec l'intégration avec bigin.

Il serait souhaitable de proposer une offre de prix abordable pour les autoentrepreneurs.

Zoho Desk me permet d'avoir une gestion centralisée des tickets, de les suivre de manière transparente à travers différents canaux et de les attribuer automatiquement aux agents de support appropriés. Il me permet aussi d'automatiser les tâches manuelles et répétitives liées à la gestion des tickets de support client, ce qui me permet de me concentrer sur des tâches plus importantes.

Je n'ai pas rencontré de problème avec cet outil pour le moment.

L’appli Android Les mailsLe suivi des tickets

Je n’en n’ai pas vu même avec la version gratuite

Simple à utiliser, les différents états me permettent de suivre le ticket client

pas de remarque particulière à faire, l'outil corresponds à mes besoins

Currently, we're using the Zoho Desk application to aid our customers and foster deeper connections between our products and services. And in this way, we can speed up the resolution of any issues or complaints our users may have inside the service.

If we were using an issue tracking application, the ability to drag and drop items across categories would be really helpful. To my knowledge, the ability to receive and transmit voice memos has also been introduced. What you propose is novel in the extreme.

Zoho Desk is a great tool for businesses of all sizes. It has features that can help you manage your work and communication more efficiently. Here are five important considerations to keep in mind when choosing the right Zoho Desk for your organization.1. Size: Zoho Desk comes in different sizes to fit any organization. You can choose between a small, medium, or large size.2. Features: Zoho Desk has a lot of features that can help you manage your work and communication more efficiently.3. Collaboration: Zoho Desk is great for collaboration. You can easily share files and work with others in a collaborative environment.4. Communication: Zoho Desk is great for communication. You can easily send and receive messages and files with others in a communication environment.5. Interoperability: Zoho Desk is interoperable with other applications. You can easily share files and work with other applications in a seamless environment.

Zoho Desk is a popular online office suite that has a wide range of features and is used by many organizations. However, there are some important considerations that you should take into account before choosing it for your organization.First and foremost, Zoho Desk is a cloud-based solution, so you will need to be comfortable with the idea of having all your data stored in the cloud. This is a major advantage of Zoho Desk since you can access your data from any device or location.However, there are some downsides to using Zoho Desk. One is that it can be expensive up-front. You will need to pay for the software and then pay for the monthly licenses for users. Additionally, you will need to invest in hosting and security features.Overall, Zoho Desk is a powerful and popular solution, but you should carefully consider the factors before choosing it for your organization.

Pros-It does work with Zoho CRM and logs tickets in CRM

Zoho on a whole I would not recommend. Support is terrible. we are on our 4th consultant as a good certified zoho consultant is hard to find. Zoho CRM and Desk are full of bugs, they constantly change the way things work and stuff break and they can't explain why. they finally fixed in desk where when a client rates the service it would reopen a ticket and then we would close a ticket and customer would get a rate our service again and if they did it re-opened the ticket. It got fixed but we still see it happen again but just less frequently. very common for a response to a exisiting doesn't get linked to the current ticket so a new ticket is opened. I could go on and on and zoho CRM is worse.

It is easy to use, easy to deploy and easy for non-technical staff to get on board.The excellent mobile app allows for easy remote work.Mobile app support biometrics.

The email setup was clunky a few years ago, but better now.MFA is limited to a few suppliers.

One of the qualities of this tool that I generally like is that it has functions that increase the number of customers that you usually have, being one of the most complete customer service tools, allowing everything from automation to self management for better operations.

I did not find it a complicated or difficult tool to implement, its functions help large or medium-sized companies to achieve their objectives

Zoho Desk is a customer service software that offers a wide range of features to help businesses manage customer interactions. It includes a built-in ticketing system, a knowledge base, and a customer self-service portal. The software is highly customizable and can be tailored to fit the unique needs of any business. The interface is intuitive and user-friendly, making it easy for agents to navigate and manage customer inquiries. Additionally, Zoho Desk offers robust reporting and analytics capabilities, allowing businesses to track and analyze customer interactions in real-time. The software also integrates with a variety of other Zoho products and third-party apps, such as Zoho CRM, to provide a seamless user experience.

too much ads variety of other Zoho products and third-party apps on free trial versions.

Zoho Desk software include its ease of use, its flexibility and customization options, and its robust set of features for managing customer support and service. The ability to track and manage support tickets, create a knowledge base for customers, automate workflows, and integrate with other Zoho and third-party applications.

Zoho Desk software include occasional glitches or slow performance, particularly when working with larger data sets or multiple users.

It tools to manage customer support and service. Its multichannel support, automated ticketing, and built-in knowledge base help businesses save time and increase efficiency. Collaboration tools and customizable dashboards allow agents to work together on tickets and track key metrics.

Could improve by offering more advanced reporting and analytics features, improving the mobile app experience, and enhancing its integrations with third-party tools.

The call tracking management feature is awesome. Now I can track all inbound and outbound calls easily. It helps to track actual conversations between agents and clients.

Most of the features of Zoho Desk are good, but sometimes I faced some issues in the integration process. But I would recommend it from my side to use it.

Zoho Desk offers a wide range of features, including automation, analytics, and multi-channel support.The user interface is intuitive and easy to navigate.Zoho Desk offers a free plan with basic features.

Advanced features can be expensive.Customer support can be slow to respond.

We got this software after using another vendor for about two years. During that time we learned what our needs were and had Zoho Desk on our shortlist. The criteria that we used was:

+ Easily integrate into the Knowledge Base (KB)
+ KB easily integrates into tickets
+ Tickets can be handled by multiple departments and permissions can be restricted to those departments
+ Single Sign On (SSO) integration for customers
+ A robust API
+ ASAP(TM?) integration that we can dump onto our website, which allows us to point directly to a particular page in the KB
+ A good mobile app (I personally use it on the iPhone)
+ Customizable reporting

~ A semi-workaround to integrate with Github (via Zoho Project)

We're looking forward to Guided Conversations that's in development right now
We look forward to additional releases

It can sometimes get too bloated on your browser because it has a lot of data under the hood, and search can be finicky at times - but it's quite manageable.

The above would not impact me choosing this platform again.

We have used this software for customer support and services and its first time we were using such software to analyze customer behaviors based on specific metrics. Zoho desk made it easy for us to deploy a top notch customer support system. We have went through many applications but the thing we liked most about zoho desk was that this looks like standalone app.

Startups who are trying to manage a team of customer support can go for free version and get a hand on it.

Scaling is little bit complicated when you upgrade from free version to the other pricing plan also some modules would have room for improvements and can be able to increase efficiency.

The most valuable feature for me is the ability to create different tickets for customer's requests. After delegates the ticket to the specific team I am sure the customer will be served in high quality... The custom dashboard gives me the all information I need to make better decisions and to take any action if there is any significant problem.

I would like to have an opportunity to make more customization to web forms in the same way as Zoho CRM.

We have started using Zoho desk and love it. It has way more functionality than SysAid and is way cheaper!

My only complaint about the software is that it is kind of difficult to set up initially.

We have been using CRM for 7 years and needed more of a ticketing system instead.
While CRM is really good, the features of Support Contract, SLA and Ticket Status are really good.

Probably too many options available.
A lot of time spent so far just understanding the whole platform