Avis clients sur ADP Vantage HCM

I like the new layout of the website. I like how you can see your pay, time, the amount of hours that you have accumulated. I also like that when you go to see your pay stubs you can expand it and do the calculations on your own and it shows you the exact amount that has been or will be taken out of your check

What I don't like about it is that when you have something that needs attention you can't fix it yourself.

What I like most about this software is that it has all that an employee would need in order to determine what their benefits situation is, what their paystubs look like, what their PTO situation is, what their direct deposit information is, etc. What I also very much like about this software is that the information maintained within it is updated in real time, such that users would be able to obtain the answers to whatever HR questions they have without the hassle of having to wait for indeterminate amounts of time. Lastly, the app associated with this software is very convenient, stable, and it simple to use whenever one needs access to the platform and they happen to be on the go.

While I am a big fan of all that this software has to offer its users, there are a couple of minor issues that I find can be worked on by ADP to make the user experience even more friendly. Specifically, I find that having access to an ADP representative via chat would be very convenient, should any questions need to be asked of them, and I would also find it much more convenient if the wait time to reach a representative would be lessened, as it can get a little long at times, (making one have to sacrifice time which could have been spent at work). Lastly, figuring out who the proper person is to speak to, (in terms of customer service), can occasionally get a little confusing, so organizing the phone prompts a bit more such that they would be more understandable would be appreciated. Other than those aspects, I really am a big fan of this software, as it does live up to its expectations the overwhelming majority of the time, which is what I am most impressed by.

There's nothing to like. This is the most non-intuitive worthless application I've ever had the misfortune of using.

Where to start? It's slow, it's convoluted, it's completely non intuitive, it glitches for no apparent reason, functions (and I use the term loosely) get randomly locked out at different levels, the defaults originally installed are ridiculous, I could go on and on. This is what happens when you think you're too big to fail. Get it together Carlos or your competitors are going to eat your lunch even worse than they are now.

The quick selection buttons on the home page make for easy navigation over using the navigation bar. Lots of tied in features. For example, you can integrate "my learning" if everyone needs to watch a video or do a quiz, etc. You can also punch in and out, have different work codes, etc, in the same software so it's got a lot of functionality.

Before we switched to ADP Vantage altogether, we used ADP for work and the vantage portal to log in from home and I consistently had a lot of problems with it. It didn't make a lot of sense why my logins would be different between the two. It seems more streamlined now. The navigation can feel a bit clunky compared to gusto but it has a ton of pages and info which is also nice.

Vantage is a good solution for larger companies and has good integration with recruiting and onboarding which helped us streamline some of our processes.

There was a steep learning curve for our managers, but ultimately we were able to get everything up and running smoothly.

I like that I can see how much vacation time I will have as of a certain date, I like seeing the breakdown of where my paycheck is going dollar for dollar, and I like the ease of being able to download pay stubs and/or tax documents when needed

I don't like how difficult it is to find my benefits pages or what my options are for changing these, when they expire and when I need to make changes by and when my FSA expires

Nothing. The implementation was a failure and now that a new team is in place to correct the process and make it both field and recruiter friendly, the rep refuses to partner with the current department head because of an usual alliance with the individual who was demoted from that role.

It is absolutely not recruiter friendly and the "Technical Product Consultant I" refuses to partner with the new team leadership on how we can smooth out our process and customize functionality to align with the new process on the ATS side of the product.

It shows me my benefits, pay stubs and allows me to report time off.

It is clunky and not intuitive to use. There are very basic tasks that I need to do as a user (request time off, look at pay stubs) and each require multiple clicks that often take me to menus that don't allow me to complete the task I want to. Improving the UX would help tremendously.

This software seems very user-friendly and combines a lot of employee data in one place.

It may be the configuration of the program with my employer, but the reporting functions seem really limited. The program spits out data and does nothing else. It’d be nice if there were a little more complexity to the offering.

Thankfully I don't have to interact with this software more than once a month.

Navigating my employer's ADP Vantage HCM portal is never easy, no matter how often I have to do it.

This software I been using in all of my jobs I had. Its a great software to use in a workplace

The least thing I like is not being able to clock in on the app on the phone

ADP Totalsource is fine to use (which I used with a previous employer) but ADP Workforce (which we currently use now) needs a lot of improvements.

Customer service - you don't get a designated representative and only get a case number to follow up on issues which isn't helpful if you need to call back. You will explain the same problem to a differenct representative.
ADP Portal - the different systems aren't as user friendly as they should be, different systems do not communicate to eachother correctly if at all and new hire entry takes too long.
Reporting - the custom reporting option is too diffucult to use and when errors are returned you would need to know computer coding to decipher it. Payroll reporting needs a facelift as well.
Payroll - preview takes upwards of 15+ minutes to be returned and can take longer if there is an issue. You are not notified of issues unless you reach out for your preview to be forced through.
Time and Attendance - the layout has not been changed in the 5-6 years that I've used it. Change the format and add new things that the customer has requested. Build out the system more.

The only thing I like about it is that they've provided a new interface that helps ease the pain of using it.

I've always found their PTO request fields clunky. For starters, you can edit your PTO after it's been approved, that's super inconvenient. Then, when you have vacation days that span over a weekend, you have to put in separate requests because it's not smart enough to know that weekends aren't business days! The PTO fields have always been confusing, first you put in the date (or dates) then you need a start time - here we should have an "all day" option for convenience but no one bothered with that - then you enter the amount of hours, which at first I thought was total amount of hours but I learned the hard way it s just the amount of hour per day. Shouldn't a work day be setup by the organization? Because that way the system would be smart enough to know how many hours every time. With an "all day" setting it would make it 8.

Vantage is basically a hub for all your ADP service that you have like benefits, reporting, and recruiting.

The only thing that I don't like about the product is that it has a very steep learning curve. This is coming from someone who has a lot of experience with this software.

We are able to capture a great deal of payroll and human resources data in one place. We can search for any number of items quickly.

The help features can be a bit confusing. There are a number of reports, but AdHoc reporting is not exactly simple.

The payroll process seems to be the only thing we do not have many issues with.

The customer service is the worst thing about ADP. You do not get a dedicated account manager, you must call their 800 number and sit on hold and get transferred to several different representatives. The calls can last hours.

The software is not intuitive at all. We moved to a new Applicant Tracking Software because ADP was useless. Basically only a receptacle for resumes and not much else.

As an administrator I am not able to run reports and I am not sure why. I can run saved reports but cannot create new ones. When you do run a report the data integrity is not good. Terminated employee information will show up on the report when you request only active employees.

These are just a few things, there are many more.

I like that it's constantly updated in order to benefit it's users.

While it's great that it updates to benefit users it's also frustrating because it locks everything down while that's happening.

I like the HRIS and payroll portals. They are pretty consistent with other products out there and is easy to navigate. The new versions are great, especially since they have periodic upgrades with no interruptions. The help definable help, is needed.

I am not the excited about there time and attendance or their background screening. The time and attendance system has its pros and its cons. Cons to me, are that it can be a bit confusing to manage the CA violations on the time card because it combines all hours on the time card view. For DOT purposes, I need to view total hours for the day, starting at the beginning of the shift to the last clock in, and that is something that I am unable to have done through a report.

The ADP platform is very user-friendly. it can make your tasks easier. As for the vendor, one can appreciate their flexibility and willingness to improve based on experiences and client needs.

What I dislike about workforce now are some of the modules like benefits, the time-off request module, and the new notifications. It is not very flexible. For example, if an employee submits a time-off request that is inaccurate the administrator cannot correct the request without canceling and creating a new request even though it has a view/edit button. Some of the benefit configurations are not easily editable by the administrator and the new notifications module still requires too many clicks to get what one needs. As for the vendor, they can definitely improve on overall customer service and service delivery.

I know our payroll department has found it to be one of the most useful software programs that they have used over the years. From the HR side, ADP Workforce now is a little more focused on the payroll tracking than it is from an HRIS perspective. It would be nice to have the option of pushing information into ADP as well, but from my understanding. At this time ADP is only working with pushing information out of ADP into another system.

Specifically some of the fields are not as adaptable to help with our reporting needs. Additionally, the reporting set up is a little time consuming. Most of the time I end up just selecting the fields I need, and then do a large data dump, because it is too difficult to manipulate the data within the ADP system.

ADP is super easy to use. I just log in every 2 weeks to do payroll, and bamm with a couple clicks it is done. I also have confidence that all of my tax and other things I don't want to think about are covered and taken care of. I can also easily edit it with a breeze. Also so many new features coming out that I can't wait to try, Also a great customer service where you get a representative and they are there to help with anything your need

I really don't know what else I would ask for in a payroll system. I would like to not have to download the reports to see them every time I want to see them, and maybe when I do download then they could be labeled with dates rather than right now they all have exactly the same name.

This is used by almost every employeer I've had so it's nice to have a familiar program from job to job.

I think the clocking in and out could be improved. It's not the most clear and intuitive piece of software I've ever used.

It's fairly easy to use in most areas. You can also customize the screens, include your logo, put in personalized company flavor.

Lack of company professionalism, long waits on hold -- often 1 hour waits, no continuity on case information, did not have sales person or account rep check in with our company for over 4 years, poor coding causing errors in deductions and reporting, costly, no upgrades offered for 4 years (while other accounts have the latest in software, i.e. version 2 vs version 9 on the internet product.) Still having to do some double entry.

Ease of use for both administrator and end user use, relatively well known among users, mobile app is easy to use and gives good information.

Long wait times when calling customer service, doesn't track basic things such as name and address history, HRB & payroll don't "flow" well, compatibility issues with browsers

1. Dashboard style, access to data for requisitions and candidates in one place.
2. Better communication features than legacy platform.
3. More user control for configuration than some other platforms.
4. Very cost effective.

1. Multiple copies of the same stored documents with different names - confusing for users.
2. Very difficult to sort order fields reporting in created queries.
3. System has quirks for documentation such as offer letters can't date stamp when e-signature is given, but other side by side same format documents allow for this.
5. System allows for a lot of client configuration but getting to the source field for changes is very difficult for non heavy site admins.