Avis clients sur Aircall

Facile d utilisation , me permet en un click de contacter mes clients a partir de mon crm
conversation enregistrées, couts de chaque appel attractif

l 'integration n est pas a 100 % avec le logiciel pipedrive sur la catégorie prospect.
Quelques soucis de qualité d'appels de temps en temps.

L'enregistrement des appels et l'analyse de ceux ci est génail et crucial dans le métier de sales

Le rouage des appels est parfois compliqué. Soit cela va trop vite pour apsser à l'appel d'après, soit il ne part pas assez vite.

Rien , rien , rien , rien , rien , rien , rien

J'ai pris un abonnement sur Aircall pour un an l'année dernière. Le commercial m'a assuré que le contrat duré un an et j'ai payé d'avance mon abonnement. En réalité je n'ai eu que 6 mois de service car l'application ne fonctionnait plus. J'ai eu samedi dernier la mauvaise surprise de voir sur mon compte bancaire un prélèvement de 1 200 $ sur un compte bancaire que je n'utilisais plus. J'ai appelé Aircall et le service client, plutöt que de s'excuser et de me proposer de me rembourser immédiatement, m'a dit qu"ils allaient me rappeler dans quelques et qu'ils allaient voir si ils pouvaient me rembourser. Je vous déconseille donc fortement d'utiliser les services de cette société qui se sert unilatérallement sur les comptes bancaires de ses anciens clients.

Le système téléphonie d'aircall est très efficace. L'équipe est à l'écoute et réactive.

L'affichage des fiches prospects n'est pas optimal pour notre utilisation. C'est la raison pour laquelle nous ne travaillons pas avec Aircall aujourd'hui.

La simplicité d'utilisation, la prise en main,

Mon compte est régulièrement déconnecté, il n'y a pas de double appel

facile a utiliser , enregistrement d'appels

rien ça va pour le moment on s'adapte pas mal

Logiciel très complet, permet beaucoup d'option comme l'enregistrement des appels, et le compte temps de chaque user.

Vraiment cher pour une petit structure de gestions SAV.

la simplicité, la facilité dans l'ensemble

rappel de la to do liste et archivage laissent un peu à désirer

Their integration with Hubspot - All calls we make are automatically exported to our CRM with notes. This helps for reporting purposes. The call quality is generally good and UI is very fluid as well.

The connectivity issues (jitters, call quality issues) are very frequent. Prospects have complained that they see a local number from a different country when we make calls to them.

Great visibility throughout the application, so easy to navigate. The ease of transferring calls with the 'talk first' and overall just the intelligence behind it being made for any level of experience. I feel confident if I had a junior intern put onto the phones, I would barely have to cover anything within the app, it's all there.

Sometimes it doesn't remember my log-in details so prompts me to sign in again when it's been inactive for a certain period but it's easy enough to get straight back in.

Integrates with salesmsg to send out mass sms

I had moved from Vonage to Aircall for my business phone system. I wanted to use salesmsg to send out mass marketing sms to my customers and the only company that salesmsg recommends to be integrated for voice calling feature was Aircall.

Within few hours of using the Aircall app I find myself using a sub par business phone system. The cellphone app is extremely unrefined, lots of bugs and many features are absent. As simple as copying and pasting phone numbers from contacts tab is a daunting task. I had to memorize the numbers if I need to copy it (that’s how poorly designed the app is)

Second flaw is that voice calls gets disconnected frequently. The phone call always disconnects after the first ring and I am forced to call every customer back as their calls don’t last past one ring. This is real haste, if your business gets good number of calls everyday.

Third major issue here is that their billing team are unethical. My phone numbers were ported 6 days past my billing date with Aircall. Hence I am now getting charged for my full monthly fees although I have no service with Aircall past the first 6 days since the start of my billing cycle.

When I approached the billing team, they declined to refund the balance (for the periods that I have no active service with Aircall) this I feel is ruthless billing policy towards small business owners like myself. I hate to pay two months of service for a poor business phone system that I had hardest time using.

Our Sales team started more than 2 years ago with a test and we continued. We find Aircall easy to answer the phone and is there a high-quality connection. Our Sales team uses the Hubspot integration. Since 2 years our CSM and onboarding team are using Aircall to call customers.We use a Planhat - Aircall integration, however the automated log only includes the duration of the call and not the notes. We have different numbers per country presence.

Passing calls between departments is not good arranged. We have customers in Spain, but no local address/office so this caused issues because of no proof of address.

The desktop client works really well as an endpoint for presence and call handling.

The "IVR" flow is pretty limited in its functionality but it was sufficient for our basic needs.

The ease of use with Aircall has helped us move from regular phone calls (across multiple devices) to handling everything on a platform.
Helped us keep track of every call and the notes for us to refer back to in times of need. The recording quality is incredible, we leverage this for our internal training and audit activities.

The CRM integrations provided are top-notch and save a lot of time for every user.

The pricing is on the higher side compared to the rest of the tools that offer similar features.
The mobile app is not as user-friendly as the web app, there is a lot of scope for improvement.

Rep was knowledgeable support tech that genuinely cared about the client.

- French engineered which says a lot
- Horrible call quality that was down a few times a week
- Buggy interface
- Power Dialer is a joke just a glorified chrome extension that crashes every 5 minutes
- Total rip off for the price
- You can't even accept another call while you're talking to a client
- Trying to end this nightmare was even worse when trying to port over numbers
- We had a situation where our rep could hear the customer but the call would drop in 5 seconds. Support took days to respond and then it magically started working again with no explanation.

The layout.It is compact and you can get all the features in one place.

The message section is not at all helpful in sorting the text.There are 2 options in the HISTORY section.i) Calls and ii) MessagesThe calls section has the Filter Option enabled, which allows sorting by date, teammates, call type, number, and tags.ii) MessagesThis section gets greyed out hence you are not able to search.I deal with different Clients, and the tool has no option to sort the text as it does on calls

The aircall software is very easy to use and very affordable

No simultaneous call features.

The use IS very easy in click to contact my customers, because he took them in hand.

I haven't had any inconveniences from this aircall software.

The product was easy to deploy. It checks the box on the features you want/need, but it DOES NOT deliver on any of them. System is down every week. All outbound calls are marked as SPAM. The support team is less than helpful. The call quality is HORRIBLE and has static across all staff members who use the system.

The call quality is horrible for both outbound and inbound calls.
The phone numbers are all marked as SPAM and their support team provides articles on how we have to fix it rather than resolving it themselves.
The service is SUPER expensive compared to Ring Central or other platforms that have better reliability

I like the product itself and the possibility to make integrations to the helpdesk, CMS, etc. It is also nice that we are possible to have a multinational setup with an ease-of-use dashboard.

The onboarding process is very disappointing. After 5 days in the trial, we haven't even got started with the dialling. We have tried several times to register our legal information in order to get started, but we receive error messages every time. The support has been confusing and slow, and therefore it's necessary with this negative feedback for their team.

What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case.

Aircall has a very user-friendly interface- it's easy to navigate and all the main functions are neatly outlined (keypad, history, to-do, people/contacts, setting up work hours). I have rarely had an issue with call quality, and I appreciate how easy it is to make a phone call.

You can search for a teammate by number OR by name, which is nice, and you can easily switch between different phone numbers. It also shows the status of your teammates, whether they are offline or in a call, so you can easily determine if you can transfer the call or not. (At a previous company, I was not able to see whether the person I was trying to reach was available or not)

Based on conversations with my manager, it is not easy to pull data from Aircall. While it is extremely user-friendly, my manager has had difficulty extracting data and quantifying our missed call rate, etc.

I love the simplicity of the product. There is no need to read a manual to use it, and the features are very intuitive. It is really easy to add users and manage their use as well.

It is not a very robust software, but it's all we need for our business.

The simplicity and quality of the platform are one of the biggest pros. It's a simple app and still manages to give the best features. Call and service quality is one of, if not the best.

There is not much to dislike about aircall, I'd say if they make user interface a bit more "fancy" that can be

Integration was quick and easy. Adding users and new outbound numbers is simple and efficient. Good calling quality and excellent customer support.

It is not customizable meaning that certain specific customizations are not possible or available, for example the ability to pre-record a message to leave automatically when receiving a voice mail.