Aircall

La téléphonie cloud d'entreprise.

Note globale

4,3 /5
(348)
Rapport qualité-prix
4,1/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
4,5/5
Support client
4,2/5

85%
des utilisateurs recommandent cette application
Classer par

348 avis

David
Note globale
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Super application de téléphonie !

Publié le 16/11/2021

Avantages

Facile d utilisation , me permet en un click de contacter mes clients a partir de mon crm
conversation enregistrées, couts de chaque appel attractif

Inconvénients

l 'integration n est pas a 100 % avec le logiciel pipedrive sur la catégorie prospect.
Quelques soucis de qualité d'appels de temps en temps.

Réponse de Aircall

Hi David,

Thank you for taking the time to leave us a review. We really appreciate your feedback and are thrilled to hear that you're enjoying using our Pipedrive integration!

To get ahead of any future quality concerns, here's an article you might find helpful: https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations

Remember our support team is standing by if you ever need extra help.

Cheers,
Max from Aircall

Thomas
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Super logiciel d'appels en ligne

Publié le 27/12/2022

Je susi très satisfait de Aircall, le lien avec un CRM se fait super facilement, les appels se passent très bien (avec une bonne connexion). Vraiment génial pour un sales.

Avantages

L'enregistrement des appels et l'analyse de ceux ci est génail et crucial dans le métier de sales

Inconvénients

Le rouage des appels est parfois compliqué. Soit cela va trop vite pour apsser à l'appel d'après, soit il ne part pas assez vite.

Réponse de Aircall

Hi Thomas, thank you for your positive review! Fantastic to hear how core Aircall features are supporting your sales process. If you ever need technical assistance with your account, please don't hesitate to reach out to our teams. - Leslie from Aircall

Ruben
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

société Terrible

Publié le 13/07/2022

Avantages

Rien , rien , rien , rien , rien , rien , rien

Inconvénients

J'ai pris un abonnement sur Aircall pour un an l'année dernière. Le commercial m'a assuré que le contrat duré un an et j'ai payé d'avance mon abonnement. En réalité je n'ai eu que 6 mois de service car l'application ne fonctionnait plus. J'ai eu samedi dernier la mauvaise surprise de voir sur mon compte bancaire un prélèvement de 1 200 $ sur un compte bancaire que je n'utilisais plus. J'ai appelé Aircall et le service client, plutöt que de s'excuser et de me proposer de me rembourser immédiatement, m'a dit qu"ils allaient me rappeler dans quelques et qu'ils allaient voir si ils pouvaient me rembourser. Je vous déconseille donc fortement d'utiliser les services de cette société qui se sert unilatérallement sur les comptes bancaires de ses anciens clients.

Réponse de Aircall

Bonjour Ruben,

Nous sommes désolés que vous ayez été surpris par ce paiement. Notre équipe de facturation nous a confirmé que vous allez être remboursé dans son entièreté et que votre abonnement est annulé, cela pourrait prendre 3 semaines à arriver chez vous.

Bien à vous,
Customer Marketing

Anthony
Note globale
  • Secteur d'activité : Énergies renouvelables et environnement
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Presque parfait

Publié le 27/09/2022

Avantages

Le système téléphonie d'aircall est très efficace. L'équipe est à l'écoute et réactive.

Inconvénients

L'affichage des fiches prospects n'est pas optimal pour notre utilisation. C'est la raison pour laquelle nous ne travaillons pas avec Aircall aujourd'hui.

Alternatives envisagées 

Kavkom et CloudTalk

Réponse de Aircall

Bonjour Anthony,

Merci pour vos commentaires sur Aircall ! Nous sommes désolés d'apprendre qu'il n'a pas répondu à vos besoins. Nous travaillons continuellement sur des mises à jour et des améliorations et nous espérons qu'un jour nous pourrons à nouveau travailler ensemble ! N'hésitez pas à contacter notre équipe si vous avez des questions.

- Leslie d'Aircall

Hugot
Note globale
  • Secteur d'activité : Services environnementaux
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

experience Aircall

Publié le 05/12/2022

Avantages

La simplicité d'utilisation, la prise en main,

Inconvénients

Mon compte est régulièrement déconnecté, il n'y a pas de double appel

Réponse de Aircall

Hi Hugot, thank you for your Aircall review! We're happy to hear you are enjoying the ease of use ���� Regarding your connectivity, if you continue to experience this, please send us more details at support.aircall.io so we can assist further. - Leslie from Aircall

Andrea
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Aircall avis

Publié le 03/01/2023

Avantages

facile a utiliser , enregistrement d'appels

Inconvénients

rien ça va pour le moment on s'adapte pas mal

Réponse de Aircall

Hi Andrea, thank you for your positive Aircall review! We love hearing from our happy customers like you ���� - Leslie from Aircall

Luc
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Ne convient pas aux TPE ou Startup

Publié le 29/11/2022

Avantages

Logiciel très complet, permet beaucoup d'option comme l'enregistrement des appels, et le compte temps de chaque user.

Inconvénients

Vraiment cher pour une petit structure de gestions SAV.

Réponse de Aircall

Hi Luc, thank you for sharing your Aircall feedback with us! To ensure you are getting the most out of your subscription, including pricing options, please reach out to your dedicated Customer Success Manager. I hope you have a wonderful day ���� - Leslie from Aircall

valerie
Note globale
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

simplicté

Publié le 07/03/2022

une bonne expérience, la découverte du software

Avantages

la simplicité, la facilité dans l'ensemble

Inconvénients

rappel de la to do liste et archivage laissent un peu à désirer

Ram
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Aircall - One of the best VOIP dialers in the market now

Publié le 04/10/2022

We can reach out to all our inbound leads with quick TAT because of Aircall - This has impacted our sales pipeline in a super positive manner.

Avantages

Their integration with Hubspot - All calls we make are automatically exported to our CRM with notes. This helps for reporting purposes. The call quality is generally good and UI is very fluid as well.

Inconvénients

The connectivity issues (jitters, call quality issues) are very frequent. Prospects have complained that they see a local number from a different country when we make calls to them.

Réponse de Aircall Traduire en Français

Hi Ram,

Thank you for taking the time to share your Aircall experience with us! We love to hear your team is benefiting from our HubSpot integration :) Regarding the connectivity and caller ID issues you have been experiencing, please send us more details via support.aircall.io so our teams can assist further.

Best,
Leslie from Aircall

Eden
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Accuracy meets efficiency!

Publié le 16/11/2021

Our whole team attended the demo for the software and it was great, we had the chance to ask any questions throughout and it was all made really simple.

Avantages

Great visibility throughout the application, so easy to navigate. The ease of transferring calls with the 'talk first' and overall just the intelligence behind it being made for any level of experience. I feel confident if I had a junior intern put onto the phones, I would barely have to cover anything within the app, it's all there.

Inconvénients

Sometimes it doesn't remember my log-in details so prompts me to sign in again when it's been inactive for a certain period but it's easy enough to get straight back in.

Réponse de Aircall Traduire en Français

Hi Eden,

We really appreciate you for leaving such a thoughtful review! The ease of training new reps is definitely a benefit we hear from our customers regularly, so it's great to hear this has also been your experience.

Regarding logging in, we are in the process of revamping this feature, so hopefully you won't experience issues with remembering your credentials for too much longer.

Have a great day!

Cheers,
Max from Aircall

Ashwin
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Poor business phone system, unethical billing

Publié le 06/12/2021

Bottom line:
If you are looking for a decent business phone system that offers decent quality phone calls and user experience, please look elsewhere. You shouldn’t be reading this review either, I would never recommend this company to any business owners. There are multiple companies around, I would advice you to check them out.

Good luck!

Avantages

Integrates with salesmsg to send out mass sms

Inconvénients

I had moved from Vonage to Aircall for my business phone system. I wanted to use salesmsg to send out mass marketing sms to my customers and the only company that salesmsg recommends to be integrated for voice calling feature was Aircall.

Within few hours of using the Aircall app I find myself using a sub par business phone system. The cellphone app is extremely unrefined, lots of bugs and many features are absent. As simple as copying and pasting phone numbers from contacts tab is a daunting task. I had to memorize the numbers if I need to copy it (that’s how poorly designed the app is)

Second flaw is that voice calls gets disconnected frequently. The phone call always disconnects after the first ring and I am forced to call every customer back as their calls don’t last past one ring. This is real haste, if your business gets good number of calls everyday.

Third major issue here is that their billing team are unethical. My phone numbers were ported 6 days past my billing date with Aircall. Hence I am now getting charged for my full monthly fees although I have no service with Aircall past the first 6 days since the start of my billing cycle.

When I approached the billing team, they declined to refund the balance (for the periods that I have no active service with Aircall) this I feel is ruthless billing policy towards small business owners like myself. I hate to pay two months of service for a poor business phone system that I had hardest time using.

Réponse de Aircall Traduire en Français

Thank you for sharing your feedback. We understand that it can be frustrating when you purchase a tool for your business that isn't quite working the way you need it to.

We try to make our app as user friendly as possible, but of course there are several factors that are sometimes out of our control and can lead to unexpected user issues. Should you ever decide to give Aircall another try, I'd recommend downloading our browser extension, which would enable you to call your contacts in one click, rather than through copy and pasting. Here's where you can learn more about this feature: https://help.aircall.io/en/articles/5259528-how-to-use-aircall-s-browser-extensions

Calls being dropped can be attributed to many factors, but one of the most common is a poor internet signal. Another could be simply be that the contacts you dialed declined your call. In these cases, even the best VoIP tool will run into issues.

It looks someone is in contact to resolve your billing issue.

Cheers,
Max

Daisy
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Experience on Aircall integrated with Hubspot and Planhat

Publié le 11/12/2022

Avantages

Our Sales team started more than 2 years ago with a test and we continued. We find Aircall easy to answer the phone and is there a high-quality connection. Our Sales team uses the Hubspot integration. Since 2 years our CSM and onboarding team are using Aircall to call customers.We use a Planhat - Aircall integration, however the automated log only includes the duration of the call and not the notes. We have different numbers per country presence.

Inconvénients

Passing calls between departments is not good arranged. We have customers in Spain, but no local address/office so this caused issues because of no proof of address.

Réponse de Aircall Traduire en Français

Hi Daisy, thank you for your review! We are glad that you're making good use of our integrations. Regarding your local address issue in Spain, we apologize for this inconvenience. Unfortunately, this is a compliance issue and nothing that Aircall or our competitors have any control over. If, however, you're able to register your business in Spain, this could be an option for you going forward. I recommend you consult our Customer Success team to understand your options. - Best, Max from Aircall

Andrew
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

AirCall makes handling incoming/outgoing phone calls very easy

Publié le 10/08/2020

We moved all our staff to working from home and needed a way to have the same functionality with our remote workers as we had in our office with extensions, hunt groups etc.

Avantages

The desktop client works really well as an endpoint for presence and call handling.

Inconvénients

The "IVR" flow is pretty limited in its functionality but it was sufficient for our basic needs.

Karan
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Aircall has saved us an insane amount of time handling customer calls!

Publié le 31/08/2022

Great platform to use if you have an in-house sales team selling & interacting with customers across the globe.

Avantages

The ease of use with Aircall has helped us move from regular phone calls (across multiple devices) to handling everything on a platform.
Helped us keep track of every call and the notes for us to refer back to in times of need. The recording quality is incredible, we leverage this for our internal training and audit activities.

The CRM integrations provided are top-notch and save a lot of time for every user.

Inconvénients

The pricing is on the higher side compared to the rest of the tools that offer similar features.
The mobile app is not as user-friendly as the web app, there is a lot of scope for improvement.

Réponse de Aircall Traduire en Français

Hi Karan, thank you so much for your review! We're glad you're enjoying our notes, recording, and CRM sync features. Our mobile app will only get better as we have some of our best developers working hard on improvement projects as we speak! If you see room for improvement, please don't hesitate to let your account manager know. Cheers! - Max from Aircall

Jeff
Note globale
  • Secteur d'activité : Agriculture
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Garbage Town, USA

Publié le 09/08/2019

We switched from DialPad because of the Shopify & PipeDrive integration. Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.

Avantages

Rep was knowledgeable support tech that genuinely cared about the client.

Inconvénients

- French engineered which says a lot
- Horrible call quality that was down a few times a week
- Buggy interface
- Power Dialer is a joke just a glorified chrome extension that crashes every 5 minutes
- Total rip off for the price
- You can't even accept another call while you're talking to a client
- Trying to end this nightmare was even worse when trying to port over numbers
- We had a situation where our rep could hear the customer but the call would drop in 5 seconds. Support took days to respond and then it magically started working again with no explanation.

Alternatives envisagées 

RingCentral MVP

Pourquoi choisir Aircall 

Everything

Logiciel antérieur 

RingCentral MVP

Réponse de Aircall Traduire en Français

We're sorry to hear that you were not satisfied with your experience. Someone from our Customer Team will be reaching out to you directly. In the meantime, thank you for your candid feedback. We'll definitely take your thoughts into consideration as we continue to make our product the best solution possible. - Aircall Team

Tarique
Note globale
  • Secteur d'activité : Ressources humaines
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

From Good to Better

Publié le 28/12/2022

We are calling and texting.

Avantages

The layout.It is compact and you can get all the features in one place.

Inconvénients

The message section is not at all helpful in sorting the text.There are 2 options in the HISTORY section.i) Calls and ii) MessagesThe calls section has the Filter Option enabled, which allows sorting by date, teammates, call type, number, and tags.ii) MessagesThis section gets greyed out hence you are not able to search.I deal with different Clients, and the tool has no option to sort the text as it does on calls

Réponse de Aircall Traduire en Français

Hi Tarique, thank you for taking the time to share your feedback with us! We value your input as we are always looking for ways to improve ���� If you have any questions regarding product updates, please don't hesitate to reach out to your dedicated Customer Success Manager to learn more. - Leslie from Aircall

Souaibou
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Aircall

Publié le 01/01/2023

Avantages

The aircall software is very easy to use and very affordable

Inconvénients

No simultaneous call features.

Réponse de Aircall Traduire en Français

Hi Souaibou, thanks so much for your positive Aircall review! We're so grateful for customers like you ���� Regarding simultaneous call features, I have great news! You can set up your Aircall ringing rules as Simulatenous, Random, or Longest Idle (learn more below). - Leslie from Aircall

https://help.aircall.io/en/articles/5664430-setting-up-your-aircall-number

Sanoussy
Note globale
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Aircall review

Publié le 16/01/2023

This software is good its for that I am proud of aircall.

Avantages

The use IS very easy in click to contact my customers, because he took them in hand.

Inconvénients

I haven't had any inconveniences from this aircall software.

Réponse de Aircall Traduire en Français

Hi Sanoussy, thanks so much for your stellar Aircall review! We are so grateful for customers like you ���� I hope you have a lovely day. - Leslie from Aircall

Garret
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Expensive, Unreliable, Bad Customer Support - Avoid at all costs

Publié le 17/06/2022

Overall, I would say that I have WASTED several thousand dollars on a solution that seemed like it had everything we needed and just FAILED to deliver.

Avantages

The product was easy to deploy. It checks the box on the features you want/need, but it DOES NOT deliver on any of them. System is down every week. All outbound calls are marked as SPAM. The support team is less than helpful. The call quality is HORRIBLE and has static across all staff members who use the system.

Inconvénients

The call quality is horrible for both outbound and inbound calls.
The phone numbers are all marked as SPAM and their support team provides articles on how we have to fix it rather than resolving it themselves.
The service is SUPER expensive compared to Ring Central or other platforms that have better reliability

Réponse de Aircall Traduire en Français

Hi Garret,

Thank you for sharing your feedback with us. We are sorry that you've had a bad experience with us so far. I see that you've been in contact with our team, so hopefully we can find a way to resolve your concerns. Concerning the SPAM issue you've been having, this is an issue across all VoIP solutions for one major reason: the carriers in charge of issuing phone numbers resell numbers that have been previously abused and marked as SPAM by consumers. Instead of retiring these numbers, they get resold to us and we only find this out when our customers let us know. The best solution we can offer you is to replace these numbers. You can work with your Customer Success Manager directly, if you choose to go this route.

We hope that we can find a way to continue working together in the future.

Best,
Max from Aircall

Casper
Note globale
  • Secteur d'activité : Articles de sport
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Great product, but a very poor onboarding process

Publié le 13/01/2021

I was very excited to get started with this product, but since we haven't even got started after 5 days with a lack of support, I am very disappointed. I have seen many software companies doing their onboarding a lot better.

Avantages

I like the product itself and the possibility to make integrations to the helpdesk, CMS, etc. It is also nice that we are possible to have a multinational setup with an ease-of-use dashboard.

Inconvénients

The onboarding process is very disappointing. After 5 days in the trial, we haven't even got started with the dialling. We have tried several times to register our legal information in order to get started, but we receive error messages every time. The support has been confusing and slow, and therefore it's necessary with this negative feedback for their team.

Alternatives envisagées 

Ottspotta

Pourquoi choisir Aircall 

We made the switch to get an overall upgrade on our phone customer service.

Pourquoi passer à Aircall

I was recommended Aircall, but after this onboarding experience, I really consider another solution.

Réponse de Aircall Traduire en Français

Hi Casper,

Our sincerest apologies that you did not have a good experience during your trial period. We've had some issues with our trial over the past month or so, so it's possible that your account was incidentally affected. It looks like you are now a customer and have had a few successful interactions with our support team via live chat on our website. We hope that these interactions were helpful!

If you run into any more issues, please do not hesitate to reach out.

Best,
Aircall Team

Sheila
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

How I feel about Aircall.

Publié le 10/08/2020

I have to say my overall experience with Aircall is good. Of course, nothing is perfect and sometimes you might have an issue here or there. But in all honesty, I prefer Aircall over Ring Central any day. Not only is the tool user friendly, but the customer service team is great! They go above and beyond to assist you and will follow up with you until the problem is resolved and I appreciate that.

Avantages

What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

Inconvénients

The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case.

Michelle
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Extremely User-Friendly Call Center Software

Publié le 07/02/2022

Avantages

Aircall has a very user-friendly interface- it's easy to navigate and all the main functions are neatly outlined (keypad, history, to-do, people/contacts, setting up work hours). I have rarely had an issue with call quality, and I appreciate how easy it is to make a phone call.

You can search for a teammate by number OR by name, which is nice, and you can easily switch between different phone numbers. It also shows the status of your teammates, whether they are offline or in a call, so you can easily determine if you can transfer the call or not. (At a previous company, I was not able to see whether the person I was trying to reach was available or not)

Inconvénients

Based on conversations with my manager, it is not easy to pull data from Aircall. While it is extremely user-friendly, my manager has had difficulty extracting data and quantifying our missed call rate, etc.

Réponse de Aircall Traduire en Français

Hi Michelle,

Thank you for taking the time to leave us a detailed review. We truly appreciate your feedback. Regarding pulling data, we'd love to help! Please reach out to your dedicated Customer Success Manager or our Customer Care Team via https://support.aircall.io/.

Best,
Leslie from Aircall

Monica
Note globale
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Aircall for Small Businesses

Publié le 16/11/2021

It has been a great experience. All our customer service agents use it, and training them takes only a few minutes. As an administrator I am able to see their activity and manage their use.

Avantages

I love the simplicity of the product. There is no need to read a manual to use it, and the features are very intuitive. It is really easy to add users and manage their use as well.

Inconvénients

It is not a very robust software, but it's all we need for our business.

Réponse de Aircall Traduire en Français

Hi Monica,

We appreciate you sharing your feedback with us! We're glad that Aircall is helping your business out with its essential communication needs. To go a step further, many of our customers like to pair Aircall with their other business software to unlock advanced workflows. You can check out the options here: https://aircall.io/call-center-software-integrations/

Let me know if you need any help!

Cheers,
Max from Aircall

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

One of the best software

Publié le 08/04/2022

Overall Aircall delivered amazing service, we used it everyday to contact countless customers and partners and it never failed to deliver. Great call quality, simple UI with great quality built into it. The coaching was one of the best features of Aircall, as an administrator you could jump into any ongoing call and give tips to the call center agent, while the customer can't hear your voice. It was a nice way to manage hard cases without any escalation.
Monitoring tools were also simple and effective along with the reporting. Simple yet amazing in everything.

Avantages

The simplicity and quality of the platform are one of the biggest pros. It's a simple app and still manages to give the best features. Call and service quality is one of, if not the best.

Inconvénients

There is not much to dislike about aircall, I'd say if they make user interface a bit more "fancy" that can be

Réponse de Aircall Traduire en Français

Thank you for sharing your thoughts! Your review absolutely made our day. We're glad to hear you're making good use of our call coaching and monitoring features. This is the best way for you to train agents in real-time without disrupting customer experience. Cheers! - Max from Aircall

Lennie
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Aircall a great VOIP calling products

Publié le 29/04/2022

We started by using the 14 day free trial which was extended for an additional week upon request. The free trial was impressive and we very quickly saw the value of Aircall and what it would bring to our outbound sales. The integration was extremely simple, with full tracking available through our CRM. Call quality is very good, their can be issues at times when bandwidth or connectivity slows down.
Aircall increased our call hit rate and the ability to switch outbound numbers at no cost has also been very valuable.

Avantages

Integration was quick and easy. Adding users and new outbound numbers is simple and efficient. Good calling quality and excellent customer support.

Inconvénients

It is not customizable meaning that certain specific customizations are not possible or available, for example the ability to pre-record a message to leave automatically when receiving a voice mail.

Réponse de Aircall Traduire en Français

Hi Lennie,

Thank you for taking the time to share such valuable feedback with our teams! So wonderful to hear you are benefiting from our App Marketplace and the outbound calling features. Regarding customizations, keep an eye out for news and updates using the link below for our latest improvements.

https://help.aircall.io/en/articles/3819519-news-updates

Best,
Leslie from Aircall