The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used
Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels
Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve
Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.
When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.
1. Highly Unstable
2. Poor Support
3. Not cordination with telcos
We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology.
We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.
- Awesome inbound call routing
- One of the best dialers available in the market right now
- Easily Customizable
- Low cost as compared to competition
increase of work productivity and less agent errors.
Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.
Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.
Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time.
Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.
- Easy to use
- Support team
Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.
The Ameyo software is flexible and it can be customized to suit any of Ola's need.
I would have preferred it to be configurable, so that customization effort could be reduced.
I look forward to a long-term service relationship with your company. Keep evolving from good to great!
ease and stability
overall interface. need to enhance the feel and ambiance.
We use Ameyo Software for Call Center Team, Were we can call and dispose the call
The admin level access is used to generate trend and reports
Its not up to date
We are unable to link it with our CRM,
Reports only give general data .. System does not analyse anything ..
Cost is involved to add any new feature in Ameyo ..
So far it getting better every time, many features , be expected it run in less resource than now
Need better resolution rate(SLA)
Lacks updating its clients about new features and pricing.
I have always struggled for support and assistance!
Much customer handling skills training needed to handle B2B customers
Ameyo is good and cost effective Dialer.
Ameyo Support is very good and they have very good technical skill set People to implement the Dialer Setup.
Ameyo is easy to customize for any environment (IT/ITES)
Ameyo Tested with SIP connectivity, excellent call routing for Inbound / Outbound.
Easy Customization .
Good Technical Skill Set in Ameyo.
Faster Deployment in Virtual
Cost wise Man days are slightly higher
Ameyo has given us a special capability to understand and connect intimately with our customers, not only using traditional phone, email and messaging but on more interactive social media, thereby assisting us segment and have very targeted and personalized approach in offering our customers world class financial services.
Working with Ameyo been pleasant. We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.
Thank you for your review. Ameyo believes in creating delightful Customer experiences.
If there is problem raised by the customer through ticket in Ameyo care, Let the customer or the person who raises the ticket decide about the issue priority whether it is a Major or Minor not the engineer who is working on it.
Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. It's functionality is also easy to learn.
Thank you for your services and continued support.
AMEYO Engineers, Account Managers and project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.
a great product, a must have in every firm involved with customer intercations
best customized software product that completely blends into my company's requirements.
till date i am yet to find any thing which i cannot do with AMEYO
Good & Cost effective tool
The Ameyo software is stable, user friendly and efficient system.
The tool should be flexible and easily configurable to meet customer's need including reports