The ease of installation cannot be understated as it makes setting up new users and making edits to their signatures along the way very easy. I would say the biggest pro is the administrator's ability to control their signature's as users often want to make changes on their own.
Their customer support leaves a bit to be desired. They do not have a phone number you can call and are required to create tickets online which I have had to wait more than half a day sometimes to get a response. For most mundane issues I can see that being acceptable but in an event of a serious outage that simply doesn't cut it. For example, our logo stopped showing on our signatures for all of our users.
Hi Daniel! Thank you very much for your review, we really appreciate that you took the time to review Xink.
We're of course happy to hear that you find it easy to install and use with Outlook. However, I am sorry to hear about your experience with response time with our Support. It is a vital part of our service that you should be able to reach us - especially if you should experience any problems.
We have recently introduced a LiveChat function on our website and remote support, as well as extra support staff in the US. We will continue to improve our Support services. If you have any questions or comments, you're very welcome to contact me on email@example.com.
If you are in any marketing department, there is one bane of internal emails more painful than reply all, the complete cornucopia of email signatures. Some people are using old logos. The links don't work. They think green font in comic sans makes them look unique. None of those reasons matter to me. We are trying to make everyone else out there think we are a unified front and consistent brand, get on board people! Well, rest assured, you no longer have that headache with this gem! You can update anyone's signature remotely. Create groups by department or executive level. Should only marketing have social media icons, or does anyone do that anymore?
There was a 7/10 on the learning curve, some of the UX didn't make sense. But with any start-up, the bugs get worked out, and the experience is dialed in.
Thank you very much! We're so happy you like Xink and even call it "A Brand Manager's Dream" - that's just awesome!
And we completely agree on your thoughts - email signatures need to be managed centrally to achieve consistent impressions and brand control in the employee email signatures across the organization.
Have a great day!
We are currently using this app in our company. This is very easy to setup and use. You can have different signatures based on their position. It syncs nicely with active directory.
So far I am unable to find anything that,s a deal breaker.
Thank you very much for your review. We're thrilled to hear you find that the setup process is easy! We hope you enjoy using Xink!
- Dynamic templates based on user requirements
- Easy to add users
- Good and fast support
- Ease of use
- They could add more translations (like French)
- Price can be a bit expensive per user
- No Linux client
Thank you very much for the review! We're so happy you like Xink, and hope continue to like the opportunities of our platform. Regarding language options, it is something we consider on a running basis and according to our markets. We appreciate your comment about a version in French - as well as the comment on pricing per user! We find the pricing model fair but we definitely keep your comment in mind.
What I like about the software is it gives me the ability to standardize our firm's e-signature and overrides any staff member attempting to make changes to it.
What I like least about the software is the manner in which it requires you to create the e-signature. It's a bit clunky and doing simple tasks during creation can become a bear.
Thank you for your review. We hear your and will work on optimizing the creation process of email signature on the Xink platform. We appreciate the comment!
Super easy to use. Very helpful if you are in early stages of creating a brand.
support for global campaigns. its tedious to manage global campaigns and analytics are not supported per geo-market
Thank you very much, we're happy to learn that you find Xink super easy to use - and also for establishing a brand.
Once it's set up it delivers, but getting it set up or making a change is an uphill battle. Adding employees is a manual task and works fine if you're only hiring 1/2 people a quarter but I can't see using this at a large size company.
Some of the worst support I've ever received using a technical product. Just continued to link me to articles that didn't directly address my problem.
The interface is also a disaster. A home page that only links to help articles. Outdated support videos are almost useless. I don't know what other options there are but I'm looking for something better right now.
Everyne's signatures look beautiful and stand out.
This software is so flexible and lets you design your signature they way you want to. Everyone's signatures at our company look beautiful after using this.
For what it is I do believe this service is a bit expensive. But hey, it's cheaper than a graphic designer so I can understand the value it provides. Just wish it was cheaper.
Thank you very much for your review of Xink. I am very happy to learn that your company email signatures look beautiful and branded by using the Xink platform!
I hope you will continue to enjoy Xink and maybe consider using the marketing banner option in the email signature?
Regarding the price issue, I'm afraid there is not much to do there. We think it is a fair price, carefully calculated according to number of users and whether you use the Brand and/or the Marketing part of Xink. But thanks for your comment about it, it will be part of our customer review discussions.
Probabilité de recommander le produit
Xink is a key part of our brand management and marketing strategies. ECG Management Consultants sees client and prospect engagement as a critical success factor and Xink helps us create consistent brand and promotional awareness with each and every email. With Xink, we’re able to execute signature updates and new campaigns with ease, knowing we’ll always have a consistent customer-facing experience.
Xink has been a part of our marketing mix for a couple of years. It allows us to enforce our brand standards with consistent email signatures for the entire company, while at the same time it helps us promote nearly 50 global events every year, which is key part of our revenue strategy. Every marketer should give Xink a look.